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Residence Inn San Francisco Airport/San Mateo

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Residence Inn San Francisco Airport\/San Mateo
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177 Reviews from our TripAdvisor Community

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Showing 167: English reviews
A TripAdvisor Member
1 of 5 stars Reviewed 4 weeks ago via mobile

The two rooms we had both smelled of pet odor really bad, like the carpets were saturated with years of 'accidents'. Absolutely the nastiest place I've ever stayed, and I've stayed in some real dives. We were totally grossed out. Recommendation: Avoid.

Helpful?
2 Thank A TripAdvisor Member
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for sharing your experience at the Residence Inn San Francisco Airport/San Mateo through TripAdvisor. It is our mission to provide a comfortable place for our guest's to stay and we obviously failed in that mission. I will consult with our head housekeeper and try to make sure your experience is not repeated. Please feel free to contact me... More 

Singapore
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 5 days. Rooms were very spacious and clean, though an in-room safe would have been welcomed. There's a full kitchen. Wifi in-room is free for Marriott was Rewards members. Wifi strength is decent for emails and casual browsing. All blocks are 2 storeys high with no lift, so a ground level room would be more appropriate for... More 

Helpful?
Thank RichardsRN
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for sharing your experience at the Residence Inn San Francisco Airport/San Mateo through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue... More 

Manila, Philippines
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 21, 2016 via mobile

We stayed here for a week. The place is very clean and the breakfast is always good. There were many guests then and hotel occupancy was high. Great location for SFO or San Mateo bay area. Its about 10 mins to the airport. I like the free microwaveable popcorn that comes with the room. This is my third visit to... More 

Helpful?
Thank Tonkiramos711
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for sharing your experience at the Residence Inn San Francisco Airport/San Mateo through TripAdvisor. It's always great to hear from guests such as yourself and we hope we can continue to provide you the service and amenities to make the Residence Inn your home away from home. We will be remodeling soon and have a lot of new... More 

Westport, Connecticut
1 review
1 of 5 stars Reviewed May 25, 2016 via mobile

After flying cross country, arrived at hotel at 1 am. As a lifetime platinum member, and having booked on the web site that had a three day cancellation policy, I was confident that my rooms would be available. Upon arrival, I was informed rooms were oversold and that nothing was available in the area. Offered no help and never notified... More 

Helpful?
Thank bl2705
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Good evening, I'm very sorry to hear about your experience with us and I'll be sure to implement some changes to ensure it does not happen again. Please reach out to me at sanmateofom@ih-corp.com, so I can look into your bookings, determine what happened, and see what type of compensation we can present you. More 

Seattle, Washington
Level Contributor
141 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed May 23, 2016

I had forgotten how I like the rooms designed by Residence Inn. We were at a convention for a couple days, and chose this for the location and price. I really liked the private feel and how quiet our accommodation was. There was a very small outdoor pool that we didn't try. We loved the generous selection of breakfast items... More 

Helpful?
Thank Claudia0708
Granite Bay, California
Level Contributor
126 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed May 22, 2016

While Staying here last week my husband had a heart attack. I asked the hotel to extend my stay, possibly until the weekend, because I did not know exactly when they would release him. I was told, "No problem." When I returned from the hospital the next day I was told I had to vacate the room by the next... More 

Helpful?
Thank Maevilyn
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Good afternoon, I am very concerned about your experience during your stay here. Our Operations Manager should be reaching out to you shortly. Please be aware we take all of our guest's needs very seriously and we will do everything we can to ensure this does not reoccur. More 

San Francisco, California
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 15, 2016

We spent 5 days at this property because of a fire in our apartment. The room was clean and well maintained. The cleaning staff were punctual and restocked the amenities and cleaned the kitchen (including the dishes). The sofa converted over to a bed and they had extra comforters and pillows. The breakfast seemed alright - nothing fancy. It was... More 

Helpful?
Thank Sairam V
Burlingame, California
Level Contributor
4 reviews
1 of 5 stars Reviewed May 15, 2016 via mobile

We were charged a different rate than we were quoted and were treated incredibly rudely when attempting to work out this issue. In communications with staff, management indicated that we may be lying and that the person who booked our room didn't have the authority to confirm our rate, despite being the person who answered the phone for this service.... More 

Helpful?
Thank CathySt-St
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Dear Cathy, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn San Francisco Airport/San Mateo. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the... More 

Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 10, 2016

The kitchen had everything that you would need & it was very modern. Bathroom was excellent. The layout was great including a desk & couches. New TV. Very comfortable bed. Parking was steps away and free.

Helpful?
Thank Gordon R
Denver
Level Contributor
116 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 6, 2016

Over the past 10 years, I have stayed at this property. If has been a few years since I've been back, and I was totally pleased with my experience. Arturo at the front desk is all about customer service. I was happy with my room - they have done a lot of updates and upgrades to the property in general... More 

Helpful?
Thank cporter187
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Thrive on Long StaysBook your 2012 US Open stay at our newly Renovated Residence Inn by Marriott San Francisco Airport/ San Mateo hotel located 8.6 miles from San Francisco International Airport (SFO) and 20 miles from the tournament! Spacious suites with separate living and sleeping areas, fully equipped kitchens, and free high-speed Internet access provide guests the perfect extended stay accommodations. Join us for a complimentary breakfast buffet and light dinner Mon-Thurs evenings in our Gatehouse. Bridgepointe and Hillsdale Shopping Centers conveniently located to our hotel. Hotel is near many excellent golf courses including Mariners Point and Poplar Creek. Fun is found at attractions Malibu Grand Pix Go-Kart & Golf, San Mateo Expo Center, Coyote Point Recreational Area and San Francisco's major league sports events at Candlestick and AT&T Park. After all this excitement relax in the pool, spa and Sport Court at the Residence Inn by Marriott San Francisco Airport San Mateo hotel. ... more   less 

Additional Information about Residence Inn San Francisco Airport/San Mateo

Address: 2000 Winward Way, San Mateo, CA 94404
Location: United States > California > San Mateo
Price Range: $182 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn San Francisco Airport/San Mateo 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Residence Inn San Francisco Airport/San Mateo Hotel San Mateo
Residence Inn San Mateo
San Mateo Residence Inn
Hotel Style:
#3 Business Hotel in San Mateo
#5 Family Hotel in San Mateo
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