We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Holiday Inn San Mateo-San Francisco SFO

Certificate of Excellence
GreenLeadersBronze level
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Holiday Inn San Mateo-San Francisco SFO
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"name":"ibex_photo_carousel"},"containerClass":null}
Add Photo Write a Review

249 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 238: English reviews
Montclair, California
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 21, 2016 via mobile

Pros: very clean both room & bathroom and the room was spacious with coffee maker, refrigerator and hair dryer in room. Comfortable beds and only 17 miles from San Francisco city center. Front desk was courteous and cleaning crew and other staff we saw in the hallway very friendly and pleasant. Cons: noise. We could hear footsteps from above, sound... More 

Helpful?
Thank Mbown01
Level Contributor
5 reviews
2 of 5 stars Reviewed June 9, 2016 via mobile

People working at the desk are very unfriendly. Not welcoming. The breakfast staff was very sweet. On a website they advertised with a swimming pool. They only have an indoor whirpool. Staying there 3 nights, the 3rd night was 2 times more expensive. And it was not even Friday or Saturday. They were not helpful or understanding at all. We... More 

Helpful?
Thank Dcmc1983
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you for your review on our hotel property. We value all of our guest feedback and take it very seriously. I would like to sincerely apologize that our hotel & staff failed to live up to any expectations you had while with us. I can assure all members of our hotel staff are trained to treat... More 

Bakersfield
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 9, 2016 via mobile

Let's start with outside. Looks nice on outside, has a carport for cars to park under which is nice. When I first checked in Doria the lady was super nice but over worked. She had to answer phones, take reservations, take shuttle calls and check in all of us so took forever to get taken care of. Now all the... More 

Helpful?
Thank anthonysT7447HR
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel property. Guest feedback is something we value and take incredibly seriously. I would like to sincerely apologize for all of the problems and issues you experienced during your stay. I can assure you our entire staff does their absolute best to make sure our property is well... More 

Orange County, California
2 reviews
1 of 5 stars Reviewed June 6, 2016

The hotel is right by the freeway. This isn't terrible but if you're a light sleeper, beware. As others have said, there's no comp-ed breakfast. The coffee maker was also wet (possibly used) and there weren't any sugar packets or creamers (good thing I like my coffee black). The freeway location plus the lack of amenities = got to find... More 

Helpful?
Thank Chris V
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. Guest feedback is something we value and taking incredibly seriously. We strive to make sure the level of service our guests receive is the absolute best, and I am sorry to hear that we failed to do this for you. As mentioned in your review, yes our... More 

Gardnerville, Nevada
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 5, 2016

This is right off the freeway and the neighborhood is not the best. The positives...room was very spacious and clean. Bed was comfy and pillow were nice and soft. Negatives...I could not get the room to cool down. The air conditioner was only a foot away from the credenza that had the TV on it, so the cold air never... More 

Helpful?
Thank GM38miller
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, I would like to thank you for your recent review on our hotel. Guest feedback is something we value and take very seriously. I sincerely apologize that we failed to live up to the expectations you had for your stay and our hotel. I see that you did experience problems with the AC unit in your room,... More 

Ottawa, Canada
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 29, 2016

Well, the property itself is very nice and the members of the staff I met were awesome. What was atypical of my normal IHG experience is that, 2 twice my room was not cleaned up; the second day they replaced the lock on the doors on the entire floor and when I walked into my room their was a lot... More 

Helpful?
Thank Patrice_Kanata
IHGService, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Patrice_Kanata, Thank you for your feedback regarding your stay at Holiday Inn San Mateo-San Francisco SFO, CA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding housekeeping. We will address this concern. We take all... More 

Los Angeles, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2016

Comfortable bed, nice selection of pillows, bathtub was great for actually taking a bath and relaxing - not just a quick shower. Although the hotel is right across from the freeway, there was very little street noise - turning on the A/C completely drowned it out. Being a light sleeper, I requested a quiet room away from elevator, ice machine,... More 

Helpful?
Thank SoCalDriver
Salalah, Oman
1 review
2 of 5 stars Reviewed May 27, 2016 via mobile

Will not recommend anyone.The lousiest one in the entire tour. The lady in the reception was very arrogant and does not have a bit of courtesy and hospitality. Rest room is very tiny and they did not keep towels and other accessories.We were in second floor but lift was not working.We just brought down our luggage thru stairs in the... More 

Helpful?
Thank bbala1962
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, Thank you for your recent review on our hotel. Guest feedback is something we value and take very seriously. I sincerely apologize that our hotel & staff failed to meet your expectations. Your review allows us the opportunity to address our shortcomings and give us the opportunity to train/retain our staff. I certainly hope you are willing... More 

Level Contributor
9 reviews
4 hotel reviews
4 of 5 stars Reviewed May 26, 2016

I've stayed at this hotel twice this year, both for business trips. It's good value for the money - the rooms are very clean, the bed VERY comfortable, amenities are decent (including free wifi) and the staff is very friendly (and very efficient during check-in/check-out). It has an attached restaurant/bar with a reasonable number of selections for the price. Lots... More 

Helpful?
Thank CBtph
Cairo, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2016 via mobile

The San Francisco Mateo is the best place to rest, & relax in the Bay area! We were left outside of SFO airport holding vouchers for a ride on the Super Shuttle, & to stay the night at Holiday Inn North, close to SFO airport! Our flight UA810, arrival was delayed 12 times. Instead of arriving at 4:14 pm, I... More 

Helpful?
Thank Jazzzzz5
Questions? Get answers from hotel staff and past guests. Ask a question

124 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (14)
Viewed
Dining (2)
Viewed
Room/Suite (7)
Viewed
Bathroom (2)
Viewed
1:37
Videos (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (110)
Viewed
Hotel & Grounds (20)
Viewed
Business Center/Function Rooms (3)
Viewed
Room/Suite (47)
Viewed
Dining (11)
Viewed
View from Room (2)
Viewed
Other (27)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near San Mateo
0.2 mi away
BEST WESTERN Coyote Point Inn
2.4 mi away
Hilton Garden Inn San Mateo
1.9 mi away
San Mateo Marriott San Francisco Airport
Show Prices
Show Prices
Show Prices
1.7 mi away
Hilton Garden Inn San Francisco Airport / Burlingame
1.4 mi away
Hilton San Francisco Airport Bayfront
2.8 mi away
Bay Landing Hotel
Bay Landing Hotel
#2 of 12 in Burlingame
4.5 of 5 stars 855 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn & Suites San Mateo / San Francisco SFO is the newest and most modern hotel in the area. Conveniently located off US-101, we are situated among fine dining, world-renowned attractions, endless shopping possibilities and vast business opportunities. Our prime location places you within minutes from the San Francisco International Airport, Downtown San Francisco, Golden Gate Park, Monster Park, San Mateo Expo Center, Downtown San Mateo, AT&T Park, Half Moon Bay, East Bay, Pier 39, Alcatraz, Fisherman's Warf, Hillsdale Mall, Pacifica Beach, Golden Gate Bridge and is a short drive from Napa and Sonoma Valley which hosts some of the finest vineyards in the world. ... more   less 

Additional Information about Holiday Inn San Mateo-San Francisco SFO

Address: 330 N Bayshore Blvd, San Mateo, CA 94401
Location: United States > California > San Mateo
Price Range: $166 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Mateo-San Francisco SFO 3*
Number of rooms: 110
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, IHG, TripOnline SA, Priceline, Hotwire, Travelocity and Odigeo so you can book your Holiday Inn San Mateo-San Francisco SFO reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn San Mateo-San Francisco Sfo Hotel San Mateo
Quality Inn San Mateo
San Mateo Quality Inn
Hotel Style:
#1 Green Hotel in San Mateo
#3 Family Hotel in San Mateo
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay