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San Mateo Marriott San Francisco Airport

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1770 S Amphlett Blvd, San Mateo, CA 94402
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Traveler (227)
Room & Suite (112)
Pool & Beach (23)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from San Mateo Marriott San Francisco Airport
Updated 05/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 12 hotels in San Mateo
Location
3.8
Cleanliness
4.2
Service
4.1
Value
3.6
GreenLeaders GreenPartner
Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. Concierge tower rooms with private lounge. 24,000 Square feet of meeting and banquet space. Complimentary Wireless Internet for all Marriott Elite Members.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Paid wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour check-in
24-hour front desk
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English
Hotel links
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837Reviews8Q+A100Room tips
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Richard C wrote a review Sep 2022
Philadelphia, Pennsylvania3 contributions1 helpful vote
First day of vacation with my family checked in at 130 afternoon - hotel tried to give us two STANDARD rooms below what we booked LOFT SUITES. Of course on points they try to DOWNGRADE us. No keys available - problem with key machine - we sat in our rooms all day. Sunny nice day - we couldn’t leave our rooms. My daughters felt UNSAFE. No dinner service. Bar Food. Horrible management - nobody knows what’s going on. Our neighbors checked in and got their keys at 7pm. Front desk said they would “slip our keys under our door”. We never got the keys - the manager said still not available at 8am but front desk finally made me keys after 10 trips down to the lobby. 18 HOURS LATER. The worst hotel experience of my life and embarrassed my whole family, first day of a 10 day vacation - UNSAFE, MIS-MANAGED, NO COMMUNICATION, DIDN’T FOLLOW THROUGH In the past Marriott would simply say at check in - “we don’t have a room but we have located another Marriott that can accommodate you”. That would have been the professional way to handle this. DO NOT COME TO THIS HOTEL
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Avoid this HOTEL
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jarom V wrote a review Aug 2022
3 contributions
Hotel's Favorite
It is always the best experience when the staff is the best. The hotel and its amenities are like an oasis in a desert. It was great to feel like a getaway within a getaway. Also honorable mention to Bella who made our experience so easy and hassle free. Check in, upgrade, points, keys, mobile key, water. It’s such a simple thing but it starts everything off on the right foot and sets the expectations which are then followed through by teamwork and great staff.
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Date of stay: August 2022Trip type: Traveled on business
Room Tip: No dinner until 5. The market inside the hotel has a lot to make the stay feel perfect. Breakfast...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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smoochie21 wrote a review Sep 2022
1 contribution
I made reservation at this hotel and canceled about 6 weeks before my stay (well within my window to cancel for free). They charged the full length of my stay to my credit card (about $1200) AFTER I canceled my reservation. It has been over a month since I've canceled my reservation and they still haven't refunded my money. It is next to impossible to talk to anyone at this hotel to get help. Not only was my money stolen, but also countless hours of my time trying to get ahold of anyone at this hotel. If you need evidence, simply call them and see if you can talk to anyone at their location (650) 653-6000 x0
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Date of stay: September 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brian C wrote a review Sep 2022
1 contribution
Do not stay here if you have a flexible travel schedule. One night penalty for early check out is robbery. Have never seen that at any other Marriott property. I guess anything to recoup their lost revenue from Covid. Not only that, the staff could not have been more rude about it at check out. Also $30/day for parking which they were "nice" enough to waive due to my Marriott status. And wifi was at least $15/day. Nickel dime everywhere you look. Rooms were ok. Nothing special. Restaurant was decent. Location is great if you are trying to go to East Bay. But again, this is not a business traveler friendly hotel. Avoid it like the plague if you may have to change your plans.
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Date of stay: August 2022
Rooms
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Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Elizabeth Isham, Other at San Mateo Marriott San Francisco Airport
Responded 4 weeks ago
Dear BrianC3159, Thank you for taking the time to let us know about your experience while staying with us. I am sorry to hear your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed with our staff to prevent this experience from occurring in the future. Wifi iis complementary for our Marriott Bonvoy members.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kathleen T wrote a review Jun 2022
Rancho Cordova, California93 contributions7 helpful votes
We stayed for a few nights for a wedding in one of the 2 queen, 1 bedroom, sofa bed suites. Both the bedroom and the lounge room with the sofa bed are quite large. The lounge area of the room feels like a lot of wasted space as it feels like there should be a coffee table of some sort in the middle as it is pictured in the hotel photos but there is nothing besides a big pinkish stain in the carpet. There also appeared to be a quarter size blood stain on a couch cushion as well as both sides of our couch were broken. For some reason the side of our couch without a back also wouldn't sit flat so it made the couch even more uncomfortable. The beds were comfortable and the pocket door lets you separate the two rooms for more privacy if you have someone sleeping on the sofa bed. Difficult to reach someone when you press the "At Your Service" button to reach someone. It rang to the point where I received the busy signal. I tried one day and had to call back twice. The second time I called, I never was able to reach someone after trying for over 15 minutes. The bathroom seems nice at a first glance but the shower pressure isn't great and there is clearly mold growing on the silicone around the tub as well as the seal between the wall and the spout is no longer sealed. I did notice a sewer smell from the sink so it appears that the piping isn't vented properly (pretty disgusting). Parking was the one plus, although you have to pay for it, there were ample parking spaces even with the hotel being pretty busy. Not sure I would stay here again.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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WorldTraveler12376 wrote a review Jun 2022
San Francisco, California72 contributions37 helpful votes
I am totally disappointed to find out after inquiring from the Front Desk that house keeping is now no longer available for stays less than 5 nights. This should not be acceptable by consumers nor be a standard for the hospitality industry - especially one from Marriott. No wonder Marriott reported 22% better earnings than 2021. I understand the challenges in finding staff but this should be temporary and clients should be offered a discount for no house keeping. How do you plan to maintain hygiene in the midst of Covid? This seems to be hypocritical. I hope Marriott will change the policy, Overall, it is a good stay - we love the Marriott here. Communication is lacking - according to one of the staff, this is due to high turnover. We checked in and was informed that Concierge is open from 6:00 am to 8:00 pm only to find out that it is opened from 6:00 am to 9:00 am. Small thing of such can be trained for the Front desk receptionist so clients are not being misinformed. Breakfast is nice - often finding the "Omelet station guy" MIA. Here is my 2 cents - I don't think the hotel should allowed people to dish out the food to go. There was a family that took everything out from the Buffett tray leaving nothing for the other guests - who have to wait 10 mins for the staff to refill. Perhaps, take out is ok but only the staff that can assist with packing the container. Just a thought.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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TimeTravellr wrote a review May 2022
Nashua, New Hampshire87 contributions62 helpful votes
The hotel is nice. It is in good shape and the accommodations are comfortable. The service leaves much to be desired. I understand that some of that results from the current employment challenges. However, not all issues can be attributed to that. For example, no one told me that housekeeping was only done on request. I had to wait two days to figure that out. The bathroom was roomy and comfortable. There was good water pressure and plenty of hot water. I would stay here again and recommend it to others.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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BJ M wrote a review May 2022
21 contributions11 helpful votes
This property has recently been renovated and it's great. Tons of seating in the lobby/bar area to gather with friends and family. The bar staff is accomodating and welcoming, as is all of the staff we interacted with during our stay. Rooms are comfortable, well furnished, and have some of the largest bathrooms I've seen in a Marriott in a long time. Overall a great place to relax and is a quick drive to downtown San Mateo where you can find great restaurants and explore the park/gardens.
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Meliz wrote a review May 2022
Los Angeles, California2 contributions2 helpful votes
We stayed from 4/15/22-4/18/22. We chose to stay in this hotel because we like San Mateo. This is a quiet hotel, conveniently located by the freeway and near several shopping plazas. If you're staying with family on business, the location is perfect because there is a grocery store right in front of the hotel, and it's only a three minute drive from nice restaurants and a brewery. Although we didn't visit, I also know its very near a mall. The San Mateo Marriott San Francisco Airport is a huge hotel! It boasts many convention rooms and has plenty of rooms to match that. I think I got lost within my own room floor many times. Considering how large the hotel is, the lobby is rather small. But, I did like the contemporary design. They have a restaurant, which is only open for breakfast and a bar. They also have a cafe/convenience store, but it was only open once, due to low staffing. On the website, it states it was remodeled in 2019. This is reflected in the room and lobby decor, but there are several areas which show aging. This was most obvious in the low ceiling hallways and elevators. I would be lying if I said the elevators didn't make me nervous. As for the room itself, we stayed in a 2 queen room. The room was a standard Marriott sized room which comfortably fit 5 adults. There was small "foyer" by the bathroom and closet, which was the perfect place to set down our luggage. However, the reason why this review receives three stars is mainly because of the service at the reception desk, rather the lack of service. The woman who helped us at check-in, which was at round 2pm on 4/15/22, was not friendly at all. From the tone her voice to the look of her eyes, it seemed like she was annoyed to be there and certainly annoyed to help us with check-in. No smiling, no thank you, and definitely no "thank you for being a Bonvoy Elite member." The front desk, particularly during check-in, sets the tone for the rest of the stay and the image of the whole hotel. The man who was at the front desk early in the morning on 4/18/22 wasn't all that friendly either, but thankfully that interaction was much shorter. Overall the stay was decent. It is quite convenient and the rooms and lobby are refreshed with the new decor, and it is a good stay for families. Will we be staying again? Probably not. We are loyal to the Marriott brand and frequent San Francisco/the Bay Area, but we'll pass on this hotel. There are far better, more friendly hotels to stay at, which are equally nicely designed and located.
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Date of stay: April 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Elizabeth Isham, Other at San Mateo Marriott San Francisco Airport
Responded May 15, 2022
Dear Melizzzz, I am sorry to hear your stay was less than pleasant, especially with such an unwelcoming arrival. We strive to provide a comfortable and welcoming environment for our guests. Clearly, we fell short of that goal. I have shared this feedback with our Front Office leadership so we may coach our staff. Thank you for your loyalty as a valued Marriott Bonvoy member. We hope to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
loulou01582 wrote a review Apr 2022
Harpenden, United Kingdom21 contributions4 helpful votes
I waited at SFO airport shuttle for 60+ minutes after an 11 hour flight. Nothing. The driver of another Marriott hotel shuttle said it didn’t run any more. I got a taxi. The Receptionist didn’t know or care about the shuttle. The non-existent shuttle is still advertised in the hotel information. Not good enough!
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Date of stay: April 2022Trip type: Traveled with friends
Room Tip: Don’t believe the hotel when they say there’s a shuttle bus from San Francisco airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Elizabeth Isham, Other at San Mateo Marriott San Francisco Airport
Responded May 4, 2022
I'm sorry to hear your arrival experience was less than welcoming. Unfortunately, our shuttle service has not returned as of yet. Our hotel website does state that we do not provide airport shuttle service. I have contacted Tripadvisor to amend our listing to reflect no shuttle service. I hope the rest of your stay was enjoyable.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$177 - $293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san mateo marriott san francisco airport hotel san mateo, marriott san mateo
LOCATION
United StatesCaliforniaSan Mateo
NUMBER OF ROOMS
476
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Frequently Asked Questions about San Mateo Marriott San Francisco Airport
Which popular attractions are close to San Mateo Marriott San Francisco Airport?
Nearby attractions include Create Mix and Mingle (0.5 miles) and Bucky's Cocktail Lounge (0.7 miles).
What are some of the property amenities at San Mateo Marriott San Francisco Airport?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at San Mateo Marriott San Francisco Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at San Mateo Marriott San Francisco Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at San Mateo Marriott San Francisco Airport?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to San Mateo Marriott San Francisco Airport?
Conveniently located restaurants include The Fish Market - San Mateo, Apple Fritter, and The Pantry.
Are there opportunities to exercise at San Mateo Marriott San Francisco Airport?
Yes, guests have access to a pool and a fitness center during their stay.
Is San Mateo Marriott San Francisco Airport located near the city center?
Yes, it is 1.0 miles away from the center of San Mateo.
Does San Mateo Marriott San Francisco Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to San Mateo Marriott San Francisco Airport?
Many travelers enjoy visiting Filoli (5.4 miles).
Is San Mateo Marriott San Francisco Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.