San Mateo Marriott San Francisco Airport
1770 S Amphlett Blvd, San Mateo, CA 94402
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About
#3 of 14 hotels in San Mateo
Location
3.8
Cleanliness
4.2
Service
4.1
Value
3.6
GreenLeaders GreenPartner
Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. Concierge tower rooms with private lounge. 24,000 Square feet of meeting and banquet space. Complimentary Wireless Internet for all Marriott Elite Members.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Paid wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour check-in
24-hour front desk
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English
Location
1770 S Amphlett Blvd, San Mateo, CA 94402
San Mateo Marriott San Francisco Airport
Getting there
San Francisco Intl Airport
6.3 mi•
See all flights
Metropolitan Oakland Intl Airport
12.2 mi•
See all flights
Hayward Park
11 min•Caltrain
Rental Cars
23 Restaurants
within 0.75 miles
848Reviews9Q+A100Room tips
Reviews
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Housekeeping "threw out" a bag we had sitting with our luggage. The bag was my husband's work bag and had air pods along with other things in it. Hotel will not reimburse or replace for their mistake.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Not worth staying at. Be careful what you bring in, it may get "thrown away"
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Good service. Clean rooms, nice bathrooms. Nice hotel, great location, many shops and restaurants in close proximity. Plenty of indoor/outdoor lounging areas. Nice bar with great service.I would definitely recommend this hotel and would come back again.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Pool closes early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
BIG SCAM. The hotel advertises access to the concierge suite and charges for it - but on arrival says the concierge suite is closed. The hotel advertises free WiFi and then charges for it. Life's too short to have to spend time resolving fraudulent overcharges. The place is also skin-crawlingly disgusting. The mattress had a dark fluid stain of indeterminate origin, there were cheeto crumbs on the carpet, the coffee maker was sticky, and it looked like half the towels were left from a prior stay. The breakfast buffet was mediocre, and included inedible, undercooked sausages.
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Allen Chin, Other at San Mateo Marriott San Francisco Airport
Responded May 31, 2023
Good Afternoon. Thank you for bringing these items to our attention. Regrettably, hotels do not necessarily have control over what a third party site advertises on our behalf. I will bring this to our partner's attention and try to correct the free wifi notation. I did have our staff adjust off the cost of the wifi on your account as you were informed by the third party that we had complimentary wifi. So in the end you were not charged for it. As for the Concierge access, the hotel was still selling concierge access, because we did not account for the Memorial Day holiday and Lounge access typically occurs on Mondays and I am sorry for that. However you were given breakfast vouchers for two to enjoy the breakfast buffet in lieu of breakfast in the Lounge. The Room Cleanliness and F&B Quality has been addressed by the respective Leaders and that is something that we are continually working on improving. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went to the cafe downstairs called "Craft/Code". We decided to a la carte instead of the buffet. They told us to go get the oatmeal from the buffet. While on the way there, another waiters asks me if I want to order an omelette before the station closes. I do so. The original waiter comes and says, why did you get an omelette when you are doing a la carte? I told him that the other waiter told me to do so. This waiter then makes me feel bad. I asked him what he wants to do about. I'm like, just charge me for the omelette. He wasn't able to charge me and told me to not go there again. Thanks for being mean to me. I will not drop a single dollar on marriott again. Uptight management/employees
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Avoid it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Elizabeth Isham, Other at San Mateo Marriott San Francisco Airport
Responded May 29, 2023
Dear SurenNihalani, Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the food and beverage leadership team so they may use this as a teachable moment to discuss our service standards. We will review improvement opportunities in the service we provide to ensure your experience is an isolated incident.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel itself is OK.. not a standard Marriott hotel class, more of a INN or Motel quality. That's not why I gave them 1 star. We have two rooms stay at this hotel and upon checked in, I tried getting online via their WIFI. The WIFI page clearly stated for Marriott reward member, there won't be wifi charge.. non member will pay $9.95. Upon checked out, I saw a $9.95 charge to my card. I called and spoke to a staff member, they said they will issue me a refund.. days later, nothing happened and when I called back, they promised me with a refund and nothing happen. I called Marriott corp. office and they escalate the issue to the hotel management.. I received an email from Allen Chin - Directory of rooms claiming they will issue me a refund but won't give me any reward points.. but week later.. still no refund. This is a very shady business practice at this location. Best of luck giving them your credit card. I'm spending way too much time for a $9.95 charge and now have to dispute that with my credit card company. …
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Allen Chin, Other at San Mateo Marriott San Francisco Airport
Responded Mar 31, 2023
Good Morning Bocchun, It is regrettable that your experience here did not meet your expectations. It appears that your stay was set up by your airline because of an issue with your flight. I am sorry that your refund was not processed timely and will take care of this for you as promised earlier in this week. As for your points, your airline (or another third party) had paid for your accommodations making your stay ineligible for earning points in our Bonvoy Program. I am sorry for my error and hope that you have a wonderful weekend.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A cousin was getting married at the San Mateo Marriott recently, so we logically chose to stay there. The premise and hotel are large. Location off the 101 is great. It’s near the airport, but didn’t hear any airplane noise. The staff were friendly and pleasant. Overall, our stay was OK. Here is why: 1) We arrived at 12pm and knew our check-in was at 3pm. However, our room wasn’t ready till 3:30. 2) Café. The café has coffee, drinks, and light food like bagels. However, they weren’t open when we got there. When they did open at 3pm, there was one employee and a long line of patrons. On top of that, the café wasn’t well stocked with food (in other words, a lot of items, were out at the moment)….. so snack options were very limited. 3) Between the wedding and reception, there were no other options for food. The restaurant was closed till dinner time. 4) There were multiple events going on at the same time. There were at least three, maybe four events. Yes, the premise is big, but it was a little chaotic and busy. 5) And when we did go to their restaurant in the morning for breakfast, the menu items were very over-priced. Again, overall, it was OK. The issues with food were amplified because we were traveling with children. In retrospect, we brought plenty of water, but we should of brought our own snacks. …
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Date of stay: March 2023
Value
Location
Service
Room Tip: Bring plenty of snacks and water with you.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
This was close to my office hence my stay was pleasant. I didn't have any challenges staying here. I left my valuables in the safe which the staff retained and returned safely. The only thing I feel is the breakfast options can get better. The evenings are quite crowded here at the Bar.
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have stayed at this hotel countless times for well over a decade. Why? Because I love it! A truly grand Marriott completely overhauled from top to bottom a couple of years ago and and all aspects of it beautifully maintained. A great location at the junction of two highways and a short drive to SFO International Airport. Close but far enough away that you don’t hear airplanes constantly taking off. After checking this week, their Airport Shuttle Service still has not resumed since the very start of the Pandemic. The pluses of the hotel though outweigh the ride share costs. The lobby bar serves up great craft cocktails in an expansive, modern setting. I have always been pleased enjoying a meal in their restaurant. Friendly, professional service throughout the hotel on a multitude of visits. The hotel has many great people who make this hotel a great place to stay. A fully equipped fitness center along with a lovely pool setting allows one to reinvigorate , de stress and feel better. I always look forward to visiting and will be soon over the upcoming holidays.…
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Date of stay: June 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Avoid this place. It’s an absolute dump. Room is dirty, dingy, gray and depressing and has a bad smell. No coffee maker, no bathtub. Despite the overpriced rate, Wifi is $10 a day. Extremely unhelpful staff.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
First day of vacation with my family checked in at 130 afternoon - hotel tried to give us two STANDARD rooms below what we booked LOFT SUITES. Of course on points they try to DOWNGRADE us. No keys available - problem with key machine - we sat in our rooms all day. Sunny nice day - we couldn’t leave our rooms. My daughters felt UNSAFE. No dinner service. Bar Food. Horrible management - nobody knows what’s going on. Our neighbors checked in and got their keys at 7pm. Front desk said they would “slip our keys under our door”. We never got the keys - the manager said still not available at 8am but front desk finally made me keys after 10 trips down to the lobby. 18 HOURS LATER. The worst hotel experience of my life and embarrassed my whole family, first day of a 10 day vacation - UNSAFE, MIS-MANAGED, NO COMMUNICATION, DIDN’T FOLLOW THROUGH In the past Marriott would simply say at check in - “we don’t have a room but we have located another Marriott that can accommodate you”. That would have been the professional way to handle this. DO NOT COME TO THIS HOTEL…
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Avoid this HOTEL
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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PRICE RANGE
$140 - $231 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san mateo marriott san francisco airport hotel san mateo, marriott san mateo
LOCATION
United StatesCaliforniaSan Mateo
NUMBER OF ROOMS
476
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Claim Your ListingSAN MATEO MARRIOTT SAN FRANCISCO AIRPORT $134 ($̶1̶6̶3̶) - Updated 2023 Prices & Hotel Reviews - CA
Frequently Asked Questions about San Mateo Marriott San Francisco Airport
Which popular attractions are close to San Mateo Marriott San Francisco Airport?
Nearby attractions include Create Mix and Mingle (0.5 miles) and Bucky's Cocktail Lounge (0.7 miles).
What are some of the property amenities at San Mateo Marriott San Francisco Airport?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at San Mateo Marriott San Francisco Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at San Mateo Marriott San Francisco Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at San Mateo Marriott San Francisco Airport?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to San Mateo Marriott San Francisco Airport?
Conveniently located restaurants include Apple Fritter, The Pantry, and El Sinaloense.
Are there opportunities to exercise at San Mateo Marriott San Francisco Airport?
Yes, guests have access to a pool and a fitness center during their stay.
Is San Mateo Marriott San Francisco Airport located near the city center?
Yes, it is 1.0 miles away from the center of San Mateo.
Does San Mateo Marriott San Francisco Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to San Mateo Marriott San Francisco Airport?
Many travelers enjoy visiting Filoli (5.4 miles).
Is San Mateo Marriott San Francisco Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.