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Extended Stay America - San Francisco - San Mateo - SFO

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Extended Stay America - San Francisco - San Mateo - SFO
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103 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

clean room, brought my own pillow as theirs are small. overall a nice quite place for overnight. will be back again for once a week for the next 5 weeks. Not within walking distance to any connivance shop. But it is clean and quite

Helpful?
Thank 400oscarg
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

It is ideally located right in the middle with lot of corporate offices around and some restaurants close by. Rooms are good (except the corner ones) and have all basic amenities required for a business travel. Staff is helpful.

Helpful?
Thank Vishal M
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for sharing your experience and for choosing to stay with us. It is great to hear how convenient our location is to restaurants and offices. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Lathrop, California
1 review
1 of 5 stars Reviewed 3 weeks ago

They have the worst customer service of any hotel I've stayed at, the rooms are run-down and very cheaply setup, while the room repairs look like a 5 year old child did them. The front desk doesn't answer the phone in the early morning hours and the court which the rooms surround is often loud in the evening with people... More 

Helpful?
Thank badboytroy

Travelers are raving about these San Mateo hotels

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

It started when my room was given.away. the room got was fine. If they need anything it's got to get better cable and more channels. I thought it was pricey for a maybe 3 star. I liked youhe little kitchen. Served the propose. The wi-fi is really slow, id upgrade for 3.50 a day if your doing photos or streaming.

Helpful?
Thank Sprout276
Tainan, Taiwan
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I had reservation 2 nights July 10th to 12th in Extended Stay America San Mateo. I used 21% off, came up with price of $428.52 They charged me $549.26+$100.80=$650.06 USD on check out day. $650.06 for 2 nights in Extended Stay America guy from front counter said the reservation and promo is not available in their branch........blah blah blah after... More 

Helpful?
1 Thank Lohee L
Framingham, MA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 21, 2016

If you are a business traveler (like I was when I stayed at this Extended Stay America property last week), I highly recommend that you not stay here. I did not feel safe walking around the property at night with very scary people now nearly every external hallway. The property is poorly maintained, both inside and out. The cabinets are... More 

Helpful?
1 Thank bpschwyn
Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 19, 2016 via mobile

Not my idea of a 150.00 hotel, there was an odd smell the whole time we were there. The price quoted was different than the final price and the breakfast bar was lacking at best. Friendly service at Check in but helpfulness with any issue out of the ordinary had to go through main admin. Waited 30 minutes while clerk... More 

Helpful?
1 Thank poppet8
Noida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 30, 2016

•Service was not good, reception staff was not fully trained and not much helpful. I was allotted room 3 times that were pre-occupied, either the system seems to be at fault or the staff who are managing the system. •Cleanliness of room was not good as it is done only once a week and that too only changing the basics... More 

Helpful?
Thank pisces9032
2 reviews
4 of 5 stars Reviewed June 21, 2016

Good Place to stay, Free Wi-Fi, parking and good administration services. Rooms are spacious as well as with all basic facilities. I would suggest enhancing the internet speed and also need to increase TV channels in room for entertainment.

Helpful?
Thank Amit J
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our free Wi-Fi, your spacious room and our wonderful staff during your visit. We strive to provide each and every guest with a "home away from home" experience, and I'm glad that we were able to accomplish that goal with your... More 

Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 21, 2016

We have stayed in this hotel several times over the years. We stopped coming in the past because it got way too grungy and run down. Have been here twice this year for work and it's close to our work which is the only plus. The cost is rather exorbitant given we pay corporate rates and they charge an additional... More 

Helpful?
Thank Kay O
Questions? Get answers from hotel staff and past guests. Ask a question

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Near Extended Stay America - San Francisco - San Mateo - SFO

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Francisco - San Mateo - SFO

Address: 1830 Gateway Dr, San Mateo, CA 94404-2467
Location: United States > California > San Mateo
Price Range: $124 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Mateo - SFO 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead San Mateo
Homestead Suites San Mateo
San Mateo Homestead Suites
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