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Extended Stay America - San Francisco - San Mateo - SFO

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Extended Stay America - San Francisco - San Mateo - SFO
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99 Reviews from our TripAdvisor Community

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Showing 96: English reviews
1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

It started when my room was given.away. the room got was fine. If they need anything it's got to get better cable and more channels. I thought it was pricey for a maybe 3 star. I liked youhe little kitchen. Served the propose. The wi-fi is really slow, id upgrade for 3.50 a day if your doing photos or streaming.

Helpful?
Thank Sprout276
Framingham, MA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

If you are a business traveler (like I was when I stayed at this Extended Stay America property last week), I highly recommend that you not stay here. I did not feel safe walking around the property at night with very scary people now nearly every external hallway. The property is poorly maintained, both inside and out. The cabinets are... More 

Helpful?
Thank bpschwyn

Travelers are raving about these San Mateo hotels

Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Not my idea of a 150.00 hotel, there was an odd smell the whole time we were there. The price quoted was different than the final price and the breakfast bar was lacking at best. Friendly service at Check in but helpfulness with any issue out of the ordinary had to go through main admin. Waited 30 minutes while clerk... More 

Helpful?
Thank poppet8
Noida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

•Service was not good, reception staff was not fully trained and not much helpful. I was allotted room 3 times that were pre-occupied, either the system seems to be at fault or the staff who are managing the system. •Cleanliness of room was not good as it is done only once a week and that too only changing the basics... More 

Helpful?
Thank pisces9032
2 reviews
4 of 5 stars Reviewed June 21, 2016

Good Place to stay, Free Wi-Fi, parking and good administration services. Rooms are spacious as well as with all basic facilities. I would suggest enhancing the internet speed and also need to increase TV channels in room for entertainment.

Helpful?
Thank Amit J
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our free Wi-Fi, your spacious room and our wonderful staff during your visit. We strive to provide each and every guest with a "home away from home" experience, and I'm glad that we were able to accomplish that goal with your... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 21, 2016

We have stayed in this hotel several times over the years. We stopped coming in the past because it got way too grungy and run down. Have been here twice this year for work and it's close to our work which is the only plus. The cost is rather exorbitant given we pay corporate rates and they charge an additional... More 

Helpful?
Thank Kay O
Joplin, Missouri
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 16, 2016 via mobile

The room was ok, nothing great. I don't think it was real clean. Our room had a strange smell and I ended up getting an air freshener. All rooms were outside entrance which we don't typically like staying at. They did have on site laundry, bring your own soap and fabric softener as its expensive. Laundry is $2 each doe... More 

Helpful?
Thank Snyderfamily1994
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that you were not pleased with your room during your visit with us; however, I'm glad to know that you were pleased with your stay overall. Your feedback will be useful as we continue to improve our guest experience. Thank you for choosing Extended Stay... More 

Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 14, 2016

Horrible hotel not for the business traveler. Worthless internet access (I'm using my phone as a hot spot in my room). Furniture in my room is damaged in multiple places and it looks like a dog has been chewing on the side of the coffee table. Seems more for people and families in long term distressed situations.

Helpful?
2 Thank Ian_111
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 8, 2016 via mobile

Just a quick list: apathetic front desk staff Shower curtain was rotten and smelled like an armpit No non plastic cups in the "kitchen" No measuring utensils of any kind in the "kitchen" "Breakfast" was an oatmeal packet or an orange. No gym. A place where hospitality has been completely abandoned.

Helpful?
1 Thank Ben K
Katy, Texas
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 31, 2016

We were very disappointed in the hotel, especially for the cost. There were no dishes. The place seemed run down. The sheets were very old and scratchy. The breakfast was very meager, bars and an apple, with no decaf coffee.

Helpful?
2 Thank KeninAustin
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Francisco - San Mateo - SFO

Address: 1830 Gateway Dr, San Mateo, CA 94404-2467
Location: United States > California > San Mateo
Price Range: $124 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Mateo - SFO 2.5*
Number of rooms: 136
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Also Known As:
Homestead San Mateo
Homestead Suites San Mateo
San Mateo Homestead Suites
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