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Extended Stay America - San Francisco - San Mateo - SFO

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1830 Gateway Drive, San Mateo, CA 94404
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Extended Stay America - San Francisco - San Mateo - SFO
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85 Reviews from our TripAdvisor Community

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Niceville, Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 30, 2015

I travel a lot to this area on business. I found this to be one of the hotels I liked the least. I typically stay a couple of weeks at a time and I found this hotel a little lacking. The price was pretty reasonable, but the service was unacceptable. The room was clean and smelled Ok. The bed was... More 

Helpful?
Thank Manny T
1 review
5 of 5 stars Reviewed November 13, 2015

I got a job nearby and for one year and 3 months this hotel was my home. If you are here to stay, but not for years, then this is more convenient than to rent an apartment, especially since I was single away from home. (My husband works in San Diego). You don't have to buy furniture and other things... More 

Helpful?
Thank Monica M
Mougins, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 9, 2015

I booked this place for 3 nights using booking.com and they put me in a smoking room (yes you can still find smoking rooms in California) pretending that I asked for it when using booking.com. I accepted as I was too tired to fight (10 hours flight from France). After 1 awful night, I told them I could not stay... More 

Helpful?
Thank Nicolas06France

Travelers are raving about these San Mateo hotels

Redmond, Washington
1 review
1 of 5 stars Reviewed October 30, 2015

The bed was clean but everywhere else was dirty. I would go to another hotel if I could find an available one in the area. All the hotels were booked up due to a very big conference in San Francisco. I purchased cleaning supplies myself and cleaned the areas I would be using. The toilet seat was so old that... More 

Helpful?
Thank tingec
1 review
5 of 5 stars Reviewed October 7, 2015

check in was smooth. House keeping was done on time and nicely.Any complaint was promptly attended. Even helped to take emergency printouts ( of course few pages).Last minute request to extend my stay was honored. Special thanks to Ilsen and Ruby. This review is for my stay during 4-Aug till 18-sep.

Helpful?
Thank Prakash S
Portland, Oregon
2 reviews
1 of 5 stars Reviewed October 6, 2015

This place is disgusting. I had no idea when I booked that it would be so bad. It's so disgustingly smelly that I'm keeping my clothes zipped up in my suitcase to avoid them absorbing the reek of the place. Piles of furry dust all over the place, so bad that I ACTUALLY WROTE MY NAME IN THE DUST. Smears... More 

Helpful?
Thank charlykaos
Los Angeles, California
Level Contributor
1 review
3 of 5 stars Reviewed September 23, 2015

The room was clean, but small for a suite. The mattress squeaked whenever you moved. You had to call for what ever cooking utensils you needed, but they brought them right away. The breakfast was not worth getting, just apples, coffee and cheap granola bars. I had a handicap room and the bathroom was large with a walk in shower... More 

Helpful?
Thank irlene2015
Platteville, Colorado
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed September 1, 2015

Booked two nights here . The day before we traveled. It was a last minute decision I grabbed the first hotel with a reasonable price. What a big mistake. Front desk lady was ignorant. She knew nothing about the job. The room was very nasty. Smelled bad . Dirty, stains every where. Like a fool we were tired so we... More 

Helpful?
Thank Darkside69
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the front desk staff and your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will complete further training to make sure your experience is not repeated. Our team is committed to satisfying... More 

Saint Louis, Missouri
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed August 27, 2015

The location is really a plus - less than a 5 minute drive to a ton of restaurants and shops. The area felt very safe, and parking was abundant. The most obvious plus is the kitchenette, which is so great for long term travelers like me - it's so nice to avoid eating out for 6 weeks at a time.... More 

Helpful?
1 Thank msca7882
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you so much for posting a review of our property. It was disheartening to read that we were unable to provide you with reliable internet speeds and that your requested room type was not available. In response to your feedback, I will make sure we are clearly explaining our Internet services as well as monitoring our room inventory. Still,... More 

Foster City, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 30, 2015

good location, has a kitchen so that you dont have to eat outside food everyday. A little on the costlier side but overall quite good. loads of grocery store (safeway costco, target) 5 mins walk from the place. Pharmacy also very close by and plenty of eating options. staff could be a bit more curt. but the hotel manager Falguni... More 

Helpful?
1 Thank sudhin s
Manager_11525, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay with us and that our location was suitable to your needs. I’m glad we were able to accommodate your needs with our fully equipped kitchens. Thank you again for your feedback. We hope to see you again soon, should... More 

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