We stayed at the Lakehouse while attending a family member’s wedding. We were very disappointed. The rooms were not very clean and the staff not very friendly. The hotel is not very near anything, only one restaurant nearby. I would not recommend this place.
Staff does not follow current San Diego County Public Health Guidelines. No masks on any staff. I wonder what other health codes are being violented. I departed early due to a +COVID and sat in my vehicle for hours in the parking lot waiting for quarantine guidance. I did see that the room linens were not changed. This is terrifying.
This property has seen better days. The staff did not seem like they wanted to be there. We did not feel welcome at all. This could be a fallout of the pandemic. Food service might as well have been non existent. Supposed to open at 6 am Late every morning we were there Good luck!
The staff was friendly and the amenities kept me out of the room which is great since it had a roach and roach traps that really grossed me out especially for the price. I have payed less for a cleaner motel than this resort
BEWARE BRIDES- this is definitely NOT the place you want to stay or have your wedding at. I was severely disappointed in the service I received this past weekend for check-in. I really don't understand how there are any good reviews given the disrespect and frustration the bride and I had to go through just to check-in. Here's the timeline: 2 days ago: My sister, the bride, had secured about 15-20 rooms for varying guests and bridal party members. 3 of those were 2 bedroom cottages, the most expensive room they offer. She asked for an early check-in if available in order to leave at 4:30 for the purpose of the rehearsal dinner, which was at a strict booking time. Day of, 11am: After driving over an hour and doing rehearsal, I called to ask if any of the cottages were ready. I was told none are ready, but all were vacant. They would be prioritized to clean so we could get in ASAP. 1:30pm: After lunch, we called again to see if they were ready. Nope. But they were still prioritized. Okay fine. 2:30pm: My sister calls and only one is ready (not bridal). We decide to head over. 2:45pm: We get our family checked into their cottage. 3:30pm: 2nd cottage (grooms) is ready. They get checked in. 4:00pm: Bridesmaids are waiting outside, cold, for the cottage. How does a PRIORITIZED room take FIVE hours to clean? Also, how did the normal rooms check in at 1pm if ours was "prioritized"? My sister and I walk over and ask them what is going on. We had every right to be irritated as they are at their deadline, and it's still not ready. We are greeted by Judy, the supposed manager though she didn't act like one, and she gives A LOT of attitude in her half-hearted apology as if we were the ones that messed up? She proceeds to say there's nothing that can be done, speak condescendingly, and doesn't even try to make up for the unprofessionalism we experienced. By the time we are able to check-in, it is 4:30pm (the time we were SUPPOSED to leave). You know what Judy did to top off the experience? She purposefully took her time to check us in. She said unnecessary things REALLY slowly that the other receptionists didn't during our checkin, and she claimed that she messed up our cards as she was handing them to us, and proceeds to take them back and restart the process. My sister is at this point super frustrated and the most stressed she's been during the wedding process. She also failed to provide the drink ticket vouchers that came with our package and gave us a cottage that didn't have 2 king beds as advertised. It was 1 queen and 1 king. If you're looking for a place to stay with horrible customer service, then Lakehouse is definitely your place to go.…