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Embassy Suites by Hilton San Luis Obispo

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Embassy Suites by Hilton San Luis Obispo
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1,054 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Luis Obispo
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Showing 998: English reviews
San Marcos, California
Reviewed January 4, 2016

No matter which Embassy Suites you stay in, it is always a great choice. I love getting up in the morning and having a full breakfast without having to go searching for a restaurant. We have stayed her a few times before. I think this particular Embassy Suites could use some upgrades. It was clean and the staff were great,...

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Helpful?
Thank csarchibald
Tom P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review

Dear csarchibald - Thank you very much for taking the time to post comments on TripAdvisor regarding your stay with us. I am so pleased that you especially enjoyed the breakfast and manager's reception. We are in the planning stages of a full renovation that is scheduled to start in the near future that will address all of the outdated...

San Luis Obispo, United States
Reviewed January 3, 2016

This hotel is in desperate need of a makeover. The furniture is worn and broken, the beds old, the carpet was very dirty. The bathroom was very small by today's standards. The staff were wonderful, always smiling, and helpful. We stay there over New Year's eve. The place was packed and the kitchen was overwhelmed at breakfast on Dec 31....

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Helpful?
Thank Andrew L
Tom P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review

Dear Andrew L - Thank you for the feedback on your stay with us. I would like to apologize for our failing to meet all of your expectations. We use such valuable feedback from customers such as you to help us improve the hotel. I hope you will give us another try in the future; we would love the opportunity...

Fontana, California
Reviewed January 3, 2016

Front desk not friendly at all. The rooms & carpets are aged and stained. We had to call 4 times to get someone to clear our bathroom sink. The thermostat in our rm didn't function so it was either freezing or extremely hot. The fan was hitting metal and kept us up all night. Breakfast was a disaster, so bad...

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Helpful?
Thank Michael L
Tom P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review

Dear Michael L, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our...

Danville, United States
Reviewed January 2, 2016

The lobby was great upon entrance. However, what was advertised on the hotel website as our room wasn't what I was given. I went back downstairs to change, but that's all they had. we asked for extra blankets, but none were available. The breakfast next day, was ok for buffet but the line for cooked ones were very long and...

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Helpful?
Thank Nima T
Tom P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review

Dear Nima T - Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with...

Curitiba - Parana - Brasil
Reviewed January 1, 2016

I just stayed one night in this hotel but it was so nice. The hotel is so beautiful, very clean and with a very nice breakfast, that by the way is complimentary. I have no words to describe this place because since the beginning everything was nice. Room is very spacious, complimentary happy hour snacks at 6pm, nice breakfast, space...

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Helpful?
Thank Gustavo B
Reviewed December 29, 2015 via mobile

This is the best hotel great food great room great service. Wouldn't go anywhere else 10 out of 10. Ask for room that overlooks the courtyard absolutely amazing French doors that open up. Happy hour is great bartenders are outstanding.

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Helpful?
Thank Jasmine L
Tom P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review

Dear Jasmine L - Thank you for your review of your recent stay with us. We are pleased you enjoyed your stay with us and we look forward to serving you again soon. Kindest regards, Tom Pugh

Huntington, West Virginia
Reviewed December 29, 2015 via mobile

This was my first average experience with Embassy Suites. Its front desk staff was friendly and resourceful. The room was updated in terms of electronics, but its furniture and interior was still in the style of grandma's home. Since the hotel was beside the highway, the first room we got (#444 top floor) was very noisy. We got reassigned to...

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Helpful?
Thank yipaoc
Tom P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review

Dear yipaoc - Thank you for posting a review regarding your stay at our hotel on Trip Advisor. I apologize for the issues you experienced during your stay. I have passed on your comments to our team and we will follow up to insure we correct the issues you mentioned. I am pleased that you did find our front office...

Camarillo, United States
Reviewed December 28, 2015

The first room I was assigned had the soap dish in the shower/tub enclosure broken off the wall with a gaping hole...and there was a glue trap for rodents in the tub. I moved to a second room that was better, but in serious need of updating. Tile was moisture damaged and the caulking had signs of mold/mildew adjacent to...

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Helpful?
2Thank Richard B
Tom P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review

Dear Richard B - I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. I would be delighted...

Reviewed December 22, 2015

The lobby was well decorated for the holidays and we were looking forward to our stay, but were met with an unfriendly check-in agent. When we asked about breakfast, for instance, she pointed to the little card that held the room key indicating that the information was on it. The room was big, had a living area, but felt old...

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Helpful?
Thank tchrpassingthrough
Tom P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review

Dear tchrpassingthrough - Thank you for posting a review regarding your stay at our hotel on Trip Advisor. I apologize for the issues you experienced during your stay. I have passed on your comments to our team to ensure we correct the issues you mentioned immediately. I appreciate your patronage I hope you will give us another try in the...

Sacramento, United States
Reviewed December 18, 2015

This hotel is very beautiful and roomy from the lobby to guest rooms. I has a nice apartment feel to the rooms. Nicely furnished, spacious, clean and comfortable. The hotel location is perfect to local dinning and shopping, actually walking distance as it sits right behind a mall. I would definitely stay at the Embassy Suites when in the area...

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Helpful?
Thank Tracy M
Tom P, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review

Dear Tracy M - Thank you for your review of your recent stay with us. We are pleased that you enjoyed your stay with us, and on behalf of our entire team, thank you for your business. We hope to serve you again soon. Kindest regards, Tom Pugh

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located near SLO Wine country and gorgeous beaches, this hotel is perfect for your San Luis Obispo vacation! All guests receive complimentary breakfast and cocktails & snacks at the nightly evening reception and spacious, two-room suites. The hotel offers a shuttle to the famous SLO Farmer's market for $4 round-trip every Thursday night. The on-site restaurant, Greenhouse Grill and Cafe, offers delicious Californian cuisine. Enjoy an indoor pool, 24-hour business center, 24-hour fitness center and high speed Internet access (charge included). Embassy Suites San Luis Obispo is 100% non-smoking and a $300 fee will be added when smoking in a non-smoking room or suite. This hotel also has a late check-out policy of a half day rate up until 4PM. After 4PM, the late check-out policy becomes a full day rate. ... more   less 

Additional Information about Embassy Suites by Hilton San Luis Obispo

Address: 333 Madonna Rd, San Luis Obispo, CA 93405-6506
Location: United States > California > San Luis Obispo County > San Luis Obispo
Price Range: $83 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton San Luis Obispo 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Embassy Suites San Luis Obispo Hotel San Luis Obispo
San Luis Obispo Embassy Suites
Hotel Style:
#1 Green Hotel in San Luis Obispo
#6 Business Hotel in San Luis Obispo
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton San Luis Obispo staff and other travelers.
4 questions
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Questions? Get answers from Embassy Suites by Hilton San Luis Obispo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to not pick the eastern side...close to the freeway. Western side first choice, followed by southern, then northern.”
 of 5 bubbles Z4952RWbruces, 1 week ago | Read review
“Reserve a room on an upper floor off the atrium to ensure a quiet night's rest.”
 of 5 bubbles LovetoWalk51, 4 weeks ago | Read review
“second floor suites are nice and specious.”
 of 5 bubbles CeciliaY18, 4 weeks ago | Read review
“Rooms that do not face the atrium are much quieter.”
 of 5 bubbles CaliGirl727, 5 weeks ago | Read review
“We had a first floor room. We were worried about the noise as we were right next to the open area. Completely quiet.”
 of 5 bubbles Dunkone, Nov 1, 2016 | Read review
5 of 5
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