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BESTWESTERN Capistrano Inn

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316 Reviews from our TripAdvisor Community

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Showing 307: English reviews
Livermore, United States
Reviewed September 9, 2015

Overall the hotel was very clean, comfortable, good food choices for breakfast, quiet, great location for highways and restaurants in the area. Cedar Creek restaurant was exceptional and it's location just across Highway 5. Staff were very accommodating, pleasant, courteous, just an overall great experience. I would stay there again and highly recommend.

Review collected in partnership with Best Western
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Helpful?
Thank Karen A R
Reviewed September 8, 2015 via mobile

Our family stayed here and between our four groups we each had problems. Your lucky if you get hot water. Electric plugs may not work. The cleaning staff may throw away items you leave them out and they may take a break in your room while cleaning (saw one cleaner sitting on the bed and watching tv). This might explain...

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Helpful?
Thank Bob M
Robert G, General Manager at BESTWESTERN Capistrano Inn, responded to this review

We are disappointed to hear of your experience. We appreciate it when as guest will inform us while in house of any issue they may be experiencing. We value that opportunities to rectify any situation that may arise during a guests stay. We are unsure by your review if the electrical outlets were not working in your room or if...

Edmonton
Reviewed September 3, 2015

I needed to be at Saddleback College in Mission Veijo and thought I had better stay in SJC so I could have a chance at seeing the swallows. Too bad it wasn't migration time. I always look for BW first when I travel. I know what I'll get and the rates will be decent. This hotel was a really nice...

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Thank PegLeg-and-SherBear
Deerfield Beach, United States
Reviewed August 30, 2015

Need to be in Capistrano briefly and inexpensively - then this is your place. Close to freeway and downtown SJC. Rooms are clean and the Free breakfast makes the stay. Internet speed (free) leaves you wanting. I would not be able to conduct business at this property. I was in town for a Memorial service and wanted to be close...

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Thank Arlanne S
Atlanta, Georgia
Reviewed August 24, 2015

Very easy access, classic motel like design. Place was busy and I expected noise but was pleasantly surprised. Room are in good shape, very basic but clean. Breakfast was good with hot selections and plenty of space to sit down. If you are not looking for a fancy place, this is good value for money.

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Thank mivolop
Midlothian
Reviewed August 22, 2015 via mobile

The hotel is easy access lots of parking staff is outstanding. Place is clean. They are always on site with maintenance keeping it clean . Lots of restaurants in the area just make sure you read the reviews before you go to them .I was there for two months .The Ocean is about 5 miles

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Thank Scott S
Goodyear, Arizona
Reviewed August 19, 2015

I was working for two weeks in the San Juan Capistrano area. Upon check-in I requested a King room instead of the two queen beds that had been assigned on the internet. The young lady quickly helped me and got my room changed to one that would work for me as I would need to be working each evening. The...

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Thank Debbie D
South Australia, Australia
Reviewed August 17, 2015 via mobile

I arrived at the motel for a week, the airline I travelled with lost my baggage, the girls at the front desk were very helpful and sent me in the right direction to get some clothes and gave me some amenities 😊 The rooms were clean, beds were ok, pillows were a little uncomfortable, towels were changed everyday, beds were...

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Thank kylie122015
Oxnard, California
Reviewed August 11, 2015

I reported the TV problem and the clerk on the phone told "me" how to fix it. When that didn't work, I called back and she told me she would be right with me. I stayed on the phone and when she came back she said "oh I meant that I was on my way over to your room." She...

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Thank Marisela48
Reviewed August 3, 2015

Beware that the hotel is at a freeway exit and the roadway is under construction. Altho the listing says walking distance to downtown, walking is impossible through the construction zone. Staff is very knowledgeable and helpful.

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Thank lesleyf898
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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Capistrano Inn- The Swallows Resting Place. Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano®. With easy access to the 5 freeway and our Central location between Los Angeles and San Diego the BEST WESTERN Capistrano Inn makes it easy to enjoy the area's many attractions. We believe location matters a lot. Located just Four miles from beautiful Orange County beaches and near Top attractions such as Knott's Berry Farm®, Soak City® Water Park, Disneyland®, California Adventure® and SeaWorld® this property offers the location at an affordable rate. Mission San Juan Capistrano® various events bring guests to our hotel year-round. However, our hospitality, spacious cool rooms and Best Western amenities are what make guests feel at home. This hotel boasts the friendliest service in town, and we're committed to making you feel welcomed and comfortable. Business guests of the BEST WESTERN Capistrano Inn will also appreciate this hotel's close proximity to area businesses including Costco® Wholesale, Wal-Mart®, Quest Diagnostics®, Mission Viejo Hospital, The Shops at Mission Viejo® and many more. Book your BEST WESTERN Capistrano Inn room today! Enjoy your stay with us. ... more   less 

Additional Information about BESTWESTERN Capistrano Inn

Address: 27174 Ortega Hwy, San Juan Capistrano, CA 92675-2702
Location: United States > California > Orange County > San Juan Capistrano
Price Range: $107 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BESTWESTERN Capistrano Inn 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western
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Questions & Answers

Here's what travelers have asked, with answers from BESTWESTERN Capistrano Inn staff and other travelers.
5 questions
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19 days ago
Santa Clarita, CA
over a year ago
Lebanon, Maine

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Questions? Get answers from BESTWESTERN Capistrano Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room away from highway.”
TravelWorldSeeWithin, Mar 17, 2017 | Read review
“upper(walkup stairs)& grnd levels, parking in front of most rooms, some facing pool&brkfast hall, computers in lobby and brkfst room.”
519marilynnk, Feb 19, 2017 | Read review
“If disabled ask to see the room first”
n0nep, Jan 21, 2017 | Read review
“Rooms upstairs are quieter and offer a view of the mountainside.”
NowBeets2016, Oct 6, 2016 | Read review
“get a room with the patio. It is a nice place to have coffee in the morning.”
frankrP6334BX, Sep 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question