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Residence Inn San Juan Capistrano

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33711 Camino Capistrano, San Juan Capistrano, CA 92675
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Residence Inn San Juan Capistrano
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117 Reviews from our TripAdvisor Community

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Foster City, California
Level Contributor
244 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Newer RI located at the intersection of two busy roads so pretty noisy in the outside facing rooms. Seems to be new, built with interior corridors. Rooms nicely decorated, well equipped and well laid out. Pool & whirlpool have a lovely view out to the ocean. Felt the $12 parking fee pretty high considering it was off season and plenty... More 

Helpful?
Thank MOBX
San Francisco
Level Contributor
91 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As most of you frequent travelers know - Residence Inns are about as consistent as it comes for Marriott. Like Courtyard and Fairfield..you can wake up and not know if you are in Boston or Baton Rouge. No different here. Nice, clean hotel with a small touch of local flare in the lobby. My only complaint would be the road... More 

Helpful?
Thank nware1
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello and happy New Year! It was our pleasure hosting your stay! We appreciate your feedback with the Interstate-5 construction. The hotel is proactively partnering with the Orange County Transportation Commission to minimize the impact of the issues that may come up due to the construction. Thank you for your understanding. Also, thank you for a great feedback on the... More 

Boerne, United States
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place was awesome. The staff are all exceptionally friendly and helpful. DeAndre the manager will stop at nothing to make guests happy. And he seems to be there 24x7. The west-facing rooms have incredible views of Doheny Beach and the ocean. Rooms are tremendous, walking in for the first time really felt like coming home! I can think of... More 

Helpful?
Thank Jeremy G
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello and Happy New Year!!!! Thank you for this amazing feedback - rest assured that this will be shared with De'Andre and team! We are so looking forward to host your future stay! Wishing your and yours the best in 2016! Cheers from all us! -Grace M. and the RI team More 

Baltimore, Maryland
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here rather than our preferred Best Western because of the two room suite which allowed me to keep an eye on my mother who has early Alzheimers as well as my two kids. The suites are fairly spacious and a good option. Unfortunately, our second of two stays during a trip from Hawaii back to the east coast met... More 

Helpful?
1 Thank kurtzb
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Hello and Happy New Year! We deeply appreciate the feedback - rest assured that this will be addressed on our end. We deeply apologized we did not do above and beyond service during your stay. Please let us know how we can assist you more on your future visit. We would love to have you back the next time around.... More 

Temecula, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 27, 2015 via mobile

The hotel room had a great little kitchen which is important to me because I have severe food allergies. The only thing missing from it was an oven. The king bed was comfy and there was a large shower, but no tub for our toddler. We didnt get to see the hotel's amenities because we were just in town for... More 

Helpful?
Thank Meeshapink87
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Greetings! Thank you for this wonderful feedback! We are so looking forward to host your future stay in the area! Wishing you and yours - the best of holidays ahead! Cheers! -Grace M More 

San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 25, 2015 via mobile

Stayed here twice and the staff is all very accommodating. Lovely property, looks very new. One front desk agent who stood out to us was Bryanna. She is the definition of great customer service and definitely deserves to be recognized. Although the property was lovely and rooms were nicely kept, I do want to point out the $12 fee for... More 

Helpful?
1 Thank jaimielindquist
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Greetings! Thank you for this wonderful feedback! Rest assured that this will be shared with Bryanna and the rest of the team! We trust that you had a wonderful Thanksgiving! So looking forward to host your future stay in the area! Have wonderful holidays ahead! Warm Regards, Grace M More 

Level Contributor
279 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 440 helpful votes
3 of 5 stars Reviewed November 8, 2015

Our room was clean and the size and room amenities met our needs. There is some construction ongoing with the adjacent freeway but we did not hear any noise over the weekend (only an occasional train horn until around 11:00 PM). You really do not need to worry about a view. The front side of the hotel overlooks the Residence... More 

Helpful?
1 Thank GreatTraveltime
De'Andre G, Assistant General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for sharing your feedback in regards to your recent stay. We appreciate your kind words in regards to the room cleanliness and space. As for the train, we are working on a long term solution for the train noise. Thank you again for your feedback and for being our guest. We look forward to serving you next time... More 

Chicago, Illinois
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 5, 2015

This proved to be a quiet location despite the proximity to 5. Convenient to San Juan, Laguna and Dana Point. Very clean and well equipped rooms. Friendly and helpful staff. I was amazed. When I had an issue with the clock in the room I mentioned it at reception and the maintenance guy was there to fix it almost immediately!.... More 

Helpful?
Thank Nigel4921
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Greetings! Thank you for this wonderful feedback! Rest assured that your positive comments on our service will be shared with our team! We are so looking forward to host your future stay in the area. Happy holidays ahead! Cheers! -Grace and Team More 

seattle
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 27, 2015

We were in town for a funeral and had other family staying there as well with a generous bereavement rate which we really appreciate. Except for the noise from the road, train, and freeway it is a very nice hotel with a great staff. The breakfast was great, the pool nice and the rooms spacious and clean. We thought the... More 

Helpful?
Thank wisewomanseattle
De'Andre G, Assistant General Manager at Residence Inn San Juan Capistrano, responded to this review

Thank you for the feedback in regards to your recent stay with us. I would like to apologize for disturbance caused by the train and the road. We are working on a long term solution for the train. I would also like to thank you for the kind words in regards to the staff and property we really appreciate it.... More 

Lihue, Hawaii
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 12, 2015

This is a great place to stay! We went down to San Juan Capistrano with friends for a ling weekend. The hotel staff were friendly and professional. We stayed in a studio that included a kitchen, lounge/ desk area, king sized bed and a stand up shower. The building was well maintained and very clean. Lots to do and see... More 

Helpful?
Thank wolfsigner
Grace M, General Manager at Residence Inn San Juan Capistrano, responded to this review

Greetings! Thank you for this wonderful feedback! We are so looking forward to host your future stay in the area! Have a wonderful holidays ahead! Cheers! Grace and team! More 

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