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Holiday Inn Express San Jose Central City

Traveler (26)
Room & Suite (31)
Dining (4)

About

#32 of 80 hotels in San Jose
Location
Cleanliness
Service
Value
Discover all that downtown San Jose has to offer at the convenient, comfortable Holiday Inn Express Hotel San Jose. Our hotel is 6 miles from Mineta San Jose International Airport and 3 miles from downtown San Jose. Enjoy shopping at Valley Fair Mall or dining at the wide variety of downtown restaurants. Explore the endless rooms of the Winchester Mystery House. Visiting All Tech Companies, the San Jose Convention Center, or the campuses of San Jose State and Santa Clara Universities? All are within easy reach when you stay at our Holiday Inn Express Hotel San Jose. Another smart idea: we said good-bye to the traditional bedspread as part of our Simply Smart Bedding. Our all white triple-sheeting just screams freshness. And if you do your thinking in the shower, prepare to be inspired with our complete bathroom make-over such as Stay Smart shower head. You'll appreciate the large work spaces in every room. From communications to accommodations, you'll find our amenities the perfect companion for the business or leisure traveler. Every room includes 2 phones, microwave, refrigerator, hair dryer, coffer maker, iron & full size ironing board, free local calls and free Internet/WiFi . While here, we'll get you started each morning with our free Express Start breakfast buffet with lots of breakfast choices and hot entrees like cheesy omelets, fluffy scrambled eggs, sausage patties, crispy bacon and other favorites.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free parking
Breakfast included
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Sauna
Self-Serve Laundry
Wheelchair access
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Room features
Microwave
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
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Location

Full view
43Car recommended
Grade: 43 out of 100
29Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
176Reviews
1Q+A
39Room tips
Traveler rating
  • 65
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  • 36
  • 9
  • 13
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Popular mentions
The service provided by the staff is phenomenal! Laura is such a joy to see when I checkin. I typically leave my luggage at the hotel when I travel home. Upon my return to the hotel, Laura goes out of her way to make certain that my luggage is placed in my assigned room.
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Well, the people were nice and professional, but this is just not in a good part of town, and this is simply an old school motel. Screaming in the middle of the night and a big construction project first thing in the morning mean not a good night sleep.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express San Jose Central City
Responded Apr 12, 2019
Hi there, Ryan L! Thanks for choosing Holiday Inn Express San Jose Central City for your lodging needs and for leaving us feedback. It's quite frustrating to learn that we did not live up to your expectations because of the condition of our property and room assigned to you. Also, I know that you had issues with the outside noise disturbance. Your stay should always be quiet and peaceful, and I'm sorry that we missed offering that during your stay. I'll definitely share your thoughts with our hotel management team as a reference for future enhancements. On a lighter note, I'm glad that you were impressed with the service of our hotel staff. Your feedback will definitely help us towards bettering our services and we hope to host you again soon, Ryan L. All the best, Peter J. Case Manager IHGService
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older hotel, but new tower under construction. rooms ALWAYS very clean, staff is outstanding!!! very well located for my business and always very responsive to my needs. parking is fine for normal autos, trucks and vans during construction
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Pros: - Room was clean - Staff were pleasant and polite Cons: - Old 'L' motel type shape. Making it a potential long walk to office/breakfast (issue if weather is bad). - Toilet didn't work well. - No water pressure. Showering was terrible. - Refrigerator and AC were noisy (I
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Response from IHGService, Guest Relations Manager at Holiday Inn Express San Jose Central City
Responded Mar 28, 2019
Hi Raddoctr, Thank you for your review highlighting not only the bad but also the good points of your stay. We are delighted to hear that the highlights of your stay were the cleanliness of the rooms and our staff service. Our goal is to ensure that each guest stay is an excellent one and can see that we have missed the mark. I am sorry for any inconvenience you experienced during your stay. Comments such as yours are important and relayed to the team to help point out areas that need additional attention. This may not be your greatest stay with us, but thanks for sharing your concerns. We value your input and would love a chance to make it up to you. Sincerely, Connie D Case Manager IHGService
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The property was old and as a motel the street noise was bad. Guests would stand in front of my room and talk, were they rude? The design of the property made it easy for the to do it. It was clean and the staff was helpful, but I felt the price was high for the room type.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express San Jose Central City
Responded Mar 17, 2019
Hi Lee P! I know you were expecting the best value for your accommodation, and I'm sorry you were disappointed. This presents a clear opportunity to improve soundproofing. Your comments have been shared with the management team for use in future improvements. Despite the challenges, I am pleased to hear that you found our staff accommodating and that the room met your requirements. Looking forward to delivering a sense of comfort and happiness on your future visits to San Jose! Thank you for banking on Holiday Inn Express. Regards, Anna R Case Manager IHGService
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PRICE RANGE
$131 - $340 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express san jose central city hotel san joseholiday inn san josesan jose holiday inn
LOCATION
United StatesCaliforniaSan Jose
NUMBER OF ROOMS
57
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