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I stayed here one night on a recent trip and selected this hotel as it is located next to the airport where I was headed to the next morning. The room I was given was extremely tired and not well cared for. There was a...More
big room, good breakfast with choice of hot food and great waffles. its so close to everything, really recommend it! and even though it's close to the airport, you don't hear any noise. friendly staff and very helpful.
Dirty Sheets & Covers & Cigarette Burns In a Non Smoking Room, Asked For Sheets To Be Replaced Before Leaving To Dinner. talked with younger receptionist at front desk. Came Back From Dinner. Bed was remade. top blanket has ink stains. thought mattress...More
We had a great time and found accommodations clean and quaint. The pool was a great place to relax. Victor was very helpful and quick to help make our stay great. We'd definitely come back in the future!
Date of stay: September 2018
Thank Kristine M
Response from RonakA67, Customer Experience Team at SureStay Hotel by Best Western San Jose AirportResponded September 14, 2018
Thank you for your kind review. We are very pleased that you enjoyed your stay at our hotel and your overall experience. We hope to welcome you again soon!
Found bloodstains on the blanket (not in a duvet cover) and called the office three times starting 5pm but they pretended I had not called before and said "someone will be over soon to check". There was no topsheet either so it had been resting...More
Date of stay: July 2018
Response from Ronak A, Customer Experience Team at SureStay Hotel by Best Western San Jose AirportResponded August 12, 2018
Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations and appreciate you sharing your insights - we will convey your feedback to management to address.