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DoubleTree by Hilton San Jose

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#20 of 74 Hotels in San Jose
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1,740 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton San Jose
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Showing 1,689: English reviews
Bellingham, WA, United States
1 review
5 of 5 stars Reviewed August 27, 2014

This was a very clean and comfortable hotel with a welcoming staff that made you feel at ease and took care of all of one's needs. The rooms have very good beds and are appointed very well. The amenities provided serve the needs of the guest very well. A very good hotel to stay at while in the San Jose,... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jahnis A
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Jahnis J, Thanks for staying here at our hotel. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. Sincerely, Carrie McAllen Director of Business Development More 

Dallas, United States
1 review
3 of 5 stars Reviewed August 26, 2014

- No hot water in the shower - No complimentary water and $2.50 for a bottle - Exceedingly expensive food - Cheap and uncomfortable mattress + Good internet + Good location + Friendly staff abba abba cde cde

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mike P
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Mike P, Thank you for your honest review of your recent stay with us. At our hotel, we like to provide a personalized experience for each of our guests, but also look for ways to keep costs low while providing comfort and convenience. We appreciate your feedback and we’ll keep it in mind as we work to make our... More 

Chicago, Illinois
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 25, 2014

I stayed here for business recently as it was a lot less expensive than downtown San Jose hotels, even though it's less than a 10 minute drive to downtown (and is very close to the airport). The staff was very helpful and friendly and when I asked for a quiet location, the clerk moved me from my preassigned room to... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank JMargo
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear JMargo, Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 23, 2014

Visited for the second time for a business trip. Rooms are very big, service is great and thoughtful. Close (need a car) to any main road you need, malls and city center. Would definitely come again for a third visit!

Helpful?
Thank Liron M
Bradley Beach, New Jersey
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 21, 2014

1. hotel charges for parking - even though it is in suburbia and none of the other local hotels charge 2. front desk staff is in training and did not know basic hotel layout. Did not remember basics like giving directions to room. 3. rooms are clean

Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Noreen V
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Noreen V, Thank you for taking the time out of your day to review our hotel. We understand these take time and we appreciate yours. We are sorry to hear you were not satisfied with your stay. We see that you were unhappy with the fact that we charge for parking. We are sorry that you were unaware of... More 

Ithaca, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 20, 2014

Hotel staff completely unhelpful. Called to ask where the ice is and was told "it is at the end". Rooms are outdated and dirty. Room entry had drop ceiling that was rotted from a leak. Trash on closet shelf. Stained carpet. Squeaky air conditioner, ect. Would not recommend!!

Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Eric T
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Eric T, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about... More 

Travelers are raving about these San Jose hotels

St. Louis, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 18, 2014

The service is great as to be expected by a Doubletree, however the interior is in need of a refresh. The property offers a great restaurant, a separate bar option and a breakfast buffet, so the variety under one roof is really nice.

Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Jennifer N
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Jennifer N, Thanks for staying with us at our hotel. I’m happy to hear that you enjoyed your stay and that our service was helpful! We strive to provide great accommodations and exceptional service, and it looks as if we did just that. I’ll be sure to share your comments with our team. See you soon, Carrie McAllen Director... More 

Aliso Viejo, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 15, 2014

Very accommodating. Our daughter decided to stay with us at the last minute and the staff were so helpful in swapping our king bed to 2 queens. We brought along our own wine, and they were quite prompt in running a few glasses up to our room, as well as toothpaste/toothbrush for our daughter. Room was very clean, beds very... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Mary B
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Mary B, Thanks for staying with us at our hotel. I’m happy to hear that you enjoyed your stay and that our staff was helpful! I’ll be sure to share your comments with them. Sincerely, Carrie McAllen Director of Business Development More 

Austin, Texas
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed August 14, 2014

The best thing the double tree has going for itself is location. Close to SJC airport it's hard to beat. But the rooms are dated on the first floor, the carpets worn and wrinkly in places, no free wi-fi, no free water (good luck making your own coffee in the room with SJC tap water), no fridge, no safe for... More 

Helpful?
1 Thank Steve S
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear Steve S, Thank you for taking time out of your day to review our hotel. We appreciate all feedback, both good and bad. We are sorry to hear you did not enjoy your stay with us. We are in the process of starting a full renovation of our hotel with the next year, please keep your eyes peeled for... More 

Grand Rapids, Michigan
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed August 13, 2014

We chose the DoubleTree based on the proximity close to the SJC airport and the convenient shuttle service, as well as past positive experiences at the DoubleTree. This experience was not good. Our non-smoking room reeked of stale smoke and the furniture had a burn mark. The bathroom was not very clean and the carpet was filthy. We would have... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank CMRAB
CookiePerArrival, Director of Sales at DoubleTree by Hilton San Jose, responded to this review

Dear CMRAB, Thank you for taking time out of your day to review our hotel. We appreciate all feedback,both good and bad. We are sorry to hear you did not enjoy your stay with us. We strive to provide clean and comfortable accommodations to each and every one of our guests, and we are terribly sorry we did not deliver... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. ... more   less 

Additional Information about DoubleTree by Hilton San Jose

Address: 2050 Gateway Pl, San Jose, CA 95110-1011
Location: United States > California > San Jose
Price Range: $129 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree
Hotel Style:
#2 Green Hotel in San Jose
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