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DoubleTree by Hilton San Jose

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#20 of 74 Hotels in San Jose
GreenLeadersGold level
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DoubleTree by Hilton San Jose
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1,740 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton San Jose
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Showing 1,689: English reviews
Charlotte, North Carolina
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I have to agree with other reviewers, the hotel is very outdated. There is no fridge or microwave in the room. Parking is $22 for self, $27 for valet parking. However, all staff members were very nice. There is a gift shop as well in the hotel. They have a hotel shuttle but if you rent a car you can... More 

Helpful?
Thank TAYLORMAID527
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear TAYLORMAID527, We were happy to read your positive review regarding your recent stay at our property. We look forward to your next stay with us! Sincerely, Carrie McAllen Director of Business Development More 

Raleigh, North Carolina
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay at this hotel while traveling on business a couple of times a year. The location is great, right next to the airport with quick shuttle service. Front desk staff is always friendly and welcoming. This was the first visit where there have been some issues though. The rooms are starting to get a bit dated and was not... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank woodman1967
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear woodman1967, We are sorry to hear that your recent experience at our restaurant was not more positive. We will definitely be sharing your feedback with the management team from our restaurant. We are happy to hear that the temporary buffet move was not too much of an inconvenience. Sincerely, Carrie McAllen Director of Business Development More 

Austin, Texas
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Large, well maintained hotel very close to SJC Airport. Excellent breakfast buffet. Hotel staff courteous and very handy with local directions and how to utilize the local public transportation which ( with moderate effort) can carry you seamlessly all the way to San Francisco.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank mjsAustin_Texas
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear mjsAustin_Texas, We are happy you enjoyed the breakfast buffet during your recent stay. We're also pleased to hear that our staff was helpful in providing you with directions. We look forward to welcoming you back to our hotel very soon. Sincerely, Carrie McAllen Director of Business Development More 

Norman, Oklahoma
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stay here often and have noticed in the last 6 months that "feeling" in hotel and with staff has become very warm and welcoming . The morning servers always remember me as does the front desk. Big improvement in total experience. Has become my favorite San Jose hotel!!!!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank sassysanjose
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear sassysanjose, We are happy to hear that your experience at our hotel has improved in recent months! We try and provide a warm and welcoming environment to all of our guests and we're happy you enjoyed your recent stay. Sincerely, Carrie McAllen Director of Business Development More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Greeted warmly,and easily checked in.Freindly staff,great,spacious rooms,which allow dogs.For a class hotel this was a surprise.Pool could do with an upgrade as the tiles around the pool were super slippery and witnessed many a kid fall.Overall a nice place to stay.

Helpful?
Thank Gregory H
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Gregory, We are happy to hear that your overall stay at our property was a pleasant one! Thank you for the suggestions on ways we can improve our property. We will definitely be passing these along to our management team for future consideration. Sincerely, Carrie McAllen Director of Business Development More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here after my family and I went to Great American. The hotel is clean but the beds isn't that comfy. We had the double beds and neither one was good. It's old and you can tell it's been used so much. I think it's about time to get a new ones. The shower was also hard to figure out... More 

Helpful?
Thank Jenia C
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Jenia, Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We’ve reviewed your feedback with our hotel team and we have future plans to actively take steps to freshen our guestrooms. New perspectives about our hotel and our guestroom appearance help... More 

Corona, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

First time stay at a Doubletree. Excellent experience. Great atmosphere and wonderful staff and accommodations. And the food was outstanding. We ate at the breakfast buffet and it was a great variety. Had one little glitch but, as soon as it was reported, staff immediately corrected it. We will definitely stay there again as we will at other Doubletree/Hilton locations.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gregg B
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Gregg, Thank you for sharing your review. We are happy to hear that the issues you experienced during your stay here were quickly resolved. We look forward to welcoming you back next time you're in the area. Sincerely, Carrie McAllen Director of Business Development More 

Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was great from the lobby. The rooms were ok - in dire need of a refresh. The room never got cool the 4 days I was there which was fairly annoying. I used the hotel luggage storage twice and had to hunt someone down to both store and get my suitcase back. The breakfast restaurant was good -... More 

Helpful?
Thank Egtwinmom
HiltonOaklandAirport, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Egtwinmom, We are happy you had a pleasant breakfast experience during your stay here. We are sorry to hear that you had trouble finding someone on our team to help you retrieve your luggage. We will definitely make sure this feedback is forwarded over to the appropriate management team. Sincerely, Carrie McAllen Director of Business Development More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I am a Hilton Honors member and this is the worst hotel I have stayed at in my life. If your looking for a Back to Future experience book a room here. This place literally looks like it came right out of the early nineties! The rooms air conditioning does not work properly and there was only slightly warm water... More 

Helpful?
Thank Barton H
HiltonOaklandAirport, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Barton, We are sorry you did not experience better customer service during your stay here. We are rated very high on our level of cleanliness, but the reality of it is that we do, on occasion have mishaps. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis... More 

Travelers are raving about these San Jose hotels

Wilmington
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel is competitive in price with other business tier properties in the area. It is immediately adjacent to Sand Jose Airport. The desk staff are very helpful. The hotel restaurant is on the pricey side, but the food was good.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John W
HiltonOaklandAirport, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear John, We are happy to hear that you had an excellent experience with our front desk team and enjoyed the restaurant in our hotel. We look forward to welcoming you back to our hotel very soon! Sincerely, Carrie McAllen Director of Business Development More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. ... more   less 

Additional Information about DoubleTree by Hilton San Jose

Address: 2050 Gateway Pl, San Jose, CA 95110-1011
Location: United States > California > San Jose
Price Range: $129 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree
Hotel Style:
#2 Green Hotel in San Jose
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