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Four Points by Sheraton San Jose Airport

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Four Points by Sheraton San Jose Airport
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373 Reviews from our TripAdvisor Community

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Showing 355: English reviews
Clovis, California
Reviewed 2 days ago NEW

the restaurant was OK. the food was ok. quiet area. mostly for business travel. got a good deal thanksgiving weekend. the price was inexpensive. room clean. geared to business travelers. close to highway.

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Helpful?
Thank gomezcherie
Las Vegas, Nevada
Reviewed 1 week ago via mobile

The Four Points is a decent midrange (non-budget) business/vacation hotel 5 minutes from San Jose airport. There is a free shuttle to and from the airport but you'll need to call them and let them know you need to be picked up. The shuttle does not run on a schedule and operates from 5am-11pm. Runs to the airport are scheduled...

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Thank RedDevil1504
Santa Clara, California
Reviewed 1 week ago

I stayed at this hotel last month (December 2016). I put down $100 in cash as the deposit because my credit card is already max out and I was in a hurry to check out so I totally forgot to get it back. Then I contacted the front desk (Kimberly) and was told the money in an envelope with my...

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Thank 10ysl25
Bloomington, United States
Reviewed 4 weeks ago via mobile

An easy drive from the airport (5-10 minutes). You arrive in the front of the hotel, but parking is in the back on the somewhat sketchy ramp (about a 4 on the sketchy scale). We came in December so we didn't use the pool, but it didn't look very appetizing, it's between the ramp and the hotel. You can tell...

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Thank David K
Dallas, Texas
Reviewed 4 weeks ago

I have been a SPG Platinum for 4 years now and stayed in multiple Sheraton properties over the course. This is the FIRST EVER incidence that has led me to take out time and report the two of the most CORRUPT and SHAMELESS staff I have ever witnessed - Robert [--] and Billy [--] (both at Four Points at Sheraton...

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4Thank SPGPlatinum82
LaRhonda S, Starwood Hotels at Four Points by Sheraton San Jose Airport, responded to this review

Starwood does not condone or tolerate bribery of any type. We regret you were disappointed with your stay. Thank you for your review - all the best.

San Diego, CA
Reviewed 5 weeks ago via mobile

This place is a dump! As a business traveller who travels a lot, this was by far the worst hotel I have stayed in all year and most likely ever. Check-in was a joke; paid more for a king room at booking and was told they didn't have any. After I showed them my reservation and my platinum status I...

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1Thank Auddy
LaRhonda S, Starwood Hotels at Four Points by Sheraton San Jose Airport, responded to this review

Dear Auddy, We are disheartened to hear that you did not like our hotel, and regret that we ultimately lost your business. Thank you for taking the time to share your feedback with us. Take care.

Reviewed December 5, 2016

STAY CLEAR OF THIS HOTEL, unless you want to be over charged and ripped off. I checked out of Four Points by Sheraton San Jose Airport yesterday. It was a wonderful stay, extremely accommodating. I was so happy. A well needed rest from going to school for my MBA at night, working full time and have 2 kiddies at home.......

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1Thank Michele D
LaRhonda S, Starwood Hotels at Four Points by Sheraton San Jose Airport, responded to this review

Dear Michele D, While we're extremely happy to hear you enjoyed your time with us, we're disheartened to hear about any miscommunication that might have occurred about your quoted rate. Starwood certainly does not condone any falsity concerning our communication to our guests. Upon check-in you would have received your confirmed rate and by no means would that change any...

Dallas, Texas
Reviewed November 29, 2016

...yes that is how much I would give to this hotel when it comes to their Wi-Fi speeds. In an era of Internet of Things (IoT) - this hotel is soon going to be placed among the list of "antique" hotels to still maintain the "dial-up internet speeds". See attached results from Speed Test showing download speed of 0.51 Mbps....

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1Thank Sumeet K
LaRhonda S, Starwood Hotels at Four Points by Sheraton San Jose Airport, responded to this review

Dear Sumeet K, We are disheartened to hear that you did not like our hotel, and regret that we ultimately lost your business. We will be sure to take your comments into consideration, as your feedback is an invaluable component of improving our guests’ experiences. Thank you for taking the time to share your review with us. Take care.

A TripAdvisor Member
1 review
Reviewed November 17, 2016 via mobile

Overall ok. Need to change their AC unit filter - smells a bit like body odor so we never turned it on. No microwave, No mini-fridge, basic amenities, no coffee maker that we saw, nothing to make them standout.

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Thank A TripAdvisor Member
Burien, Washington
Reviewed November 14, 2016 via mobile

We had an amazing server this morning, Ricardo, who made good menu selections. He was friendly and extremely courteous. Did a great job with coffee refills. The restaurant was exceptionally clean and the breakfast tasty and satisfying

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Helpful?
Thank Lora G
LaRhonda S, Starwood Hotels at Four Points by Sheraton San Jose Airport, responded to this review

Thank you for sharing your glowing comments about our team member Ricardo! We will be sure to share them with him and the greater team. All the best.

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Four Points by Sheraton San Jose Airport

Address: 1471 N 4th St, San Jose, CA 95112-4716 (Formerly San Jose Airport Hotel)
Location: United States > California > San Jose
Price Range: $121 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton San Jose Airport 3*
Number of rooms: 194
Reservation Options:
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Also Known As:
Radisson San Jose Airport Hotel San Jose
San Jose Radisson
Hotel Style:
#18 Business Hotel in San Jose
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton San Jose Airport staff and other travelers.
5 questions
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Elk Grove, California
San Pedro, Belize
over a year ago
Cary, NC
over a year ago

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Questions? Get answers from Four Points by Sheraton San Jose Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“upper floors facing away from the road noise”
 of 5 bubbles AZbizguy, Nov 5, 2016 | Read review
“Do not allow the hotel to downgrade you”
 of 5 bubbles WaltlW, Aug 18, 2016 | Read review
“Upper floors away from party room - ask first what's sceduled”
 of 5 bubbles SweetTone, May 21, 2016 | Read review
“My room was in front of the ice machine and vending soda machine, obviously it was thumbs down!”
 of 5 bubbles L5807ZGryanl, May 8, 2016 | Read review
“We had a pool/courtyard facing room, and it was always very quiet.”
 of 5 bubbles TheCassinator, Apr 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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