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302 S Market St, San Jose, CA 95113-2817
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (123)
Room & Suite (21)
Dining (6)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin San Jose
Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 85 hotels in San Jose
Location
Cleanliness
Service
Value
Recently renovated, The Westin San Jose is within walking distance of the San Jose McEnery Convention Center and San Jose State University. Major corporate offices, jogging trails, museums, retail shops, restaurants, and nightlife are also nearby. Meetings and events are flawlessly executed in our function rooms, which combine vintage charm with state-of-the-art technology. Catering can be provided by Il Fornaio, our acclaimed restaurant that specializes in fresh, authentic Italian cuisine. Relaxing, inspiring, and sophisticated, our guest rooms and suites reflect our desire to address your every need. Connect via High Speed Internet Access and 40-inch LCD TVs, sleep blissfully in a Westin Heavenly(R) Bed, and renew with the Heavenly(R) Bath.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Safe
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Languages Spoken
English, French, Spanish, Japanese
Hotel links
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229Reviews8Q+A25Room tips
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Popular mentions
Tonya M wrote a review Sep 10
Carmel, California26 contributions4 helpful votes
Absolutely horrid stay. We travel 10 days a month and this hotel is a full blown scam. Presidential suite booked for a birthday. Nothing in the room, nothing to drink or eat, everything closed. No water, no snacks and we’re told to to go somewhere else for everything. No movies, not even a premium channel , no service for anything. Sedwick the manger ignored our request for a dvd or something for the presidential suite for the birthday boy. Denise at the front desk took 3 calls from me over 30 minutes and basically told me to wait till Sedwick felt like calling. Zip, zero. Nothing and over 1200 bucks and not even water. They must be joking. I’m sorry to see the Fairmont gone, as this was our favorite. This Westin should be closed because they could care less about hospitality. There isn’t any here. I’m sure they will close soon. Westin in San Jose is the Worst hotel in California
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Date of stay: September 2021Trip type: Traveled with family
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Jamie N wrote a review Sep 6
Santa Rosa, California14 contributions25 helpful votes
I have stayed here many times. They have integrated valet and bell hops in, since Pandemic, and there is one IN particular person I'd like to be recognized. I think his name is John. He's a front desk staff and he's always been super helpful. The new valets are awesome too!
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Date of stay: July 2021
Location
Service
Sleep Quality
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Maritza E wrote a review Aug 2021
1 contribution
I loved my room, with a nice view , kids enjoyed the food and staff was nice, specially Naty & John they were awesome and made sure we were happy with our stay and made sure we had what we needed. They even gave me suggestions on where I could get away for a drink with my friends! All within distance So we had a blast!
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Date of stay: August 2021Trip type: Traveled with family
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Response from Yves Hansel, General Manager at The Westin San Jose
Responded 4 weeks ago
Dear Maritza, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin San Jose. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. We hope to welcome you back soon! Sincerely, Yves Hansel General Manager Westin San Jose
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Shadie N wrote a review May 2021
1 contribution1 helpful vote
We came here on a retreat with my family. My mom forgot her ID at home so she couldn't check into her room. The people at the front desk couldn't be bothered to help us rebook the room under a different name and simply told us to go to a different hotel...Meanwhile the room we did get checked into was TINY and outdated. And worst of all, the AC was broken in the midst of a hot San Jose summer day. Book any other hotel downtown.
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Date of stay: May 2021Trip type: Traveled with family
1 Helpful vote
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Lorelei S wrote a review May 2021
Vallejo, California4 contributions3 helpful votes
The manager, Denise, just treated my daughter like trash when she was trying to check in. Reservation was under my name, my flight was delayed, I called ahead to add her name. And they refused to check her in, with ID and her own credit card even while I was on the phone with them and my daughter was standing right in front of them. They claimed to not be able to reach HotelTonight and told my daughter that it was going to take a long time to reach anyone. I called and got a rep in 2 minutes. Only after I put both Denise and HotelTonight on speaker phone and they informed her that this was valid did Denise finally budge. And to top it all off, she was smug and defensive and framed it as an exception when in fact HotelTonight approved it. I’ve often called ahead to add a friend’s or colleague’s name to a reservation so that they could check in ahead of me. There has never been an issue. Never. My daughter is Black and this is the first time I’ve had to experience this. I’ve never had an issue when it was a white person I’ve added checking in. Clearly this establishment needs anti racist training for their managers. Denise was absolutely horrid.
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Date of stay: May 2021Trip type: Traveled with family
1 Helpful vote
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PRICE RANGE
$118 - $418 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the sainte claire hotel san jose, larkspur collection sainte claire, larkspur collection san jose
FORMERLY KNOWN AS
The Sainte Claire
LOCATION
United StatesCaliforniaSan Jose
NUMBER OF ROOMS
171
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Frequently Asked Questions about The Westin San Jose
Which popular attractions are close to The Westin San Jose?
Nearby attractions include Cathedral Basilica of St. Joseph (0.3 miles), The Tech Interactive (0.1 miles), and San Jose Center for the Performing Arts (0.3 miles).
What are some of the property amenities at The Westin San Jose?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin San Jose?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin San Jose?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin San Jose?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Westin San Jose?
Conveniently located restaurants include Original Joe's San Jose, The Grill on the Alley, and Il Fornaio.
Are there opportunities to exercise at The Westin San Jose?
Yes, guests have access to a fitness center during their stay.
Is The Westin San Jose located near the city center?
Yes, it is 0.2 miles away from the center of San Jose.
Are any cleaning services offered at The Westin San Jose?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin San Jose?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin San Jose offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.