The Westin San Jose

The Westin San Jose

view of guest room from other side of bed
Traveler (132)
Palm Suite Bathroom
Room & Suite (23)
Il Fornaio
Dining (6)

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About

3.5
#36 of 81 hotels in San Jose
Location
4.6
Cleanliness
4.2
Service
4.1
Value
3.5
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Historic Hotel
Charming
Languages Spoken
English, French, Spanish, Japanese
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Room features
Bathrobes
Air conditioning
Desk
Fireplace
Safe
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
iPod docking station
Hair dryer
Room types
Non-smoking rooms
Suites
Hotel links
Special Offer:Earn points toward free nights.

Location

302 S Market St, San Jose, CA 95113-2817
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
San José Mineta International Airport
Metropolitan Oakland Intl Airport
32.6 mi
See all flights
San Jose Diridon
17 minCaltrain
253Reviews8Q+A30Room tips
Traveler rating
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  • 29
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Detailed Reviews
l3tsg01 wrote a review May 2022
Seattle193 contributions85 helpful votes
3.0 of 5 bubbles
The nursing is beautiful, however the rooms are very small. This type of room is more expected in New York or Paris size wise yet we are in San Jose. There are virtually no reminisces of a regular Westin hotel in regard to what they provide. There is a restaurant on site, however no room service. You have bottles of shampoo attached to the wall in the shower yet no lotion anywhere…just small things like this that stand out. The A/C system is extremely loud too, cleaning of room, which we had to ask for, is hit and miss too, one day is bare minimum and next day its great. I am aware of staffing issue these days, however if you provide the service, it should be consistent. We decided to have some wine one evening in our room and even tho numerous people were still sitting in the restaurant we were not able to purchase the bottle to take up to our room. They were ‘closed’. We were directed to go purchase from the restaurant down the street. I gave it an extra star than I normally would because the front desk staff was very friendly and nice.
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: Parking is not cheap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Randy Zimmerman, General Manager at The Westin San Jose
Responded May 4, 2022
Hi: Thank you for your feedback. We're sorry to hear that your stay was disappointing, but we do hope to welcome you back to our property should your plans return you to San Jose. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ben_Smith wrote a review Apr 2022
Edmonds, Washington271 contributions157 helpful votes
3.0 of 5 bubbles
This is a beautiful older hotel so I loved the old elevator and the way that it looked. However, it was very expensive and we were upgraded from a two bed room to a "suite" and the "suite" just meant that they put a piece of furniture between the bed and the sofa so essentially for the amount we paid which was a lot we went from two beds to one bed and a sofa. Suite means that you have two rooms - not one room with the dumbest piece of furniture ever in between it? They don't have parking so you have to valet for $45 + tax a day and the parking is rough. The hotel is on a very busy corner of a road. The valet staff were great, I don't know how they manage it. I might stay there again but I won't be tricked this time with their junior suite but I would only stay there if I wanted to walk over to an event. Otherwise it's inconvenient and there is a lot of traffic around there due to the events. The front desk staff were friendly.
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Date of stay: March 2022
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Randy Zimmerman, General Manager at The Westin San Jose
Responded Apr 3, 2022
Thank you for your response. We hope to see you again on your next trip to San Jose!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mangiam0 wrote a review Feb 2024
Santa Cruz, California50 contributions31 helpful votes
3.0 of 5 bubbles
Pluses: Clean room, nice staff, comfy bed, easy checkin
Minuses: The lobby had an overwhelmingly musty/moldy smell, the room/bathroom/closet were very small, WiFi intermittent, valet parking poorly marked and understaffed.
Bonvoy members note: the newer Marriott is across the street; the Westin is located in the almost 100 year old Sainte Claire Hotel. In the future we’ll stay at the Marriott.
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Date of stay: February 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Andrade, Guest Services / Front Office at The Westin San Jose
Responded Feb 25, 2024
Thank you for sharing about your most recent experienace here at the Westin San Jose. We are always working on improving our services and we will share your comments with our team leaders to ensure everyone has an enjoyable expereiance. Thans.
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T Z wrote a review May 2021
4 contributions4 helpful votes
2.0 of 5 bubbles
The location, cleanliness and beauty of this hotel are its finest features. Where it lacks severely is in its service. My parents and I stayed here on the first leg of a celebratory trip for their 50th wedding anniversary. Prior to our arrival my parents had to jump through an insane amount of hoops to request that my room be billed to their credit card, not mine, even though my flight was arriving earlier and I would be checking into the hotel before them. The hotel staff assured them, and me, that my card information would only be taken for incidentals and not used to pay for the stay.
My card ended up being charged, however. Having to endure multiple interruptions on their special once in a lifetime trip, both of my parents made lengthy calls to the hotel to ask that the charge be credited back and billed to them, as was promised. Two and 1/2 weeks later, the hotel has failed to fix their error. This should not take hours of my parents’ time while they are in the midst of celebrating such a special time in their lives. What the Westin San Jose has taken from us (precious time) cannot be returned.
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Date of stay: April 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Desk Staff, Owner at The Westin San Jose
Responded May 30, 2023
Thank you for your review. We apologize for the inconveniences you experienced during your stay and are working to resolve the issues. We hope you consider us for a future stay. - Hotel Management
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Lorelei S wrote a review May 2021
Vallejo, California5 contributions6 helpful votes
1.0 of 5 bubbles
The manager, Denise, just treated my daughter like trash when she was trying to check in. Reservation was under my name, my flight was delayed, I called ahead to add her name. And they refused to check her in, with ID and her own credit card even while I was on the phone with them and my daughter was standing right in front of them.

They claimed to not be able to reach HotelTonight and told my daughter that it was going to take a long time to reach anyone. I called and got a rep in 2 minutes. Only after I put both Denise and HotelTonight on speaker phone and they informed her that this was valid did Denise finally budge. And to top it all off, she was smug and defensive and framed it as an exception when in fact HotelTonight approved it.

I’ve often called ahead to add a friend’s or colleague’s name to a reservation so that they could check in ahead of me. There has never been an issue. Never.

My daughter is Black and this is the first time I’ve had to experience this. I’ve never had an issue when it was a white person I’ve added checking in.

Clearly this establishment needs anti racist training for their managers. Denise was absolutely horrid.
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Desk Staff, Owner at The Westin San Jose
Responded May 30, 2023
Thank you for your review. We apologize for the inconveniences you experienced during your stay and are working to resolve the issues. We hope you consider us for a future stay. - Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamie N wrote a review Sep 2023
Santa Rosa, California16 contributions33 helpful votes
2.0 of 5 bubbles
This used to be my preferred lodging option in San Jose. Only for that reason did I give it two instead of one stars. The mattresses are cozy and the rooms are lovely. Excellent customer service used to be offered at every desk. I'm a lifetime Elite member with Marriott, and according to availability, I should get a free upgrade when I check in. They haven't upgraded me or even mentioned it the last few times I've checked in. The previous time I went there, I requested an upgrade and was told there was nothing available because they were virtually sold out. I made the decision to add another night the following morning. When I called, a young woman answered the desk phone. I questioned her about whether the Palms Suite was open that evening. After putting me on hold, she answers the phone and assures me it's not. So I inquired as to whether I may transfer across to one of the grande suites. I can transfer to one, the woman informs me; it just needs to be cleaned, and she'll phone me when it is. A few hours later, I still hadn't heard from her, so before heading down to the desk, I utilized the Bonvoy chat to inform the employees that I was still awaiting word regarding switching over. I'm sorry, the desk clerk says, but an ambassador has a reservation for that room, therefore it's not available. She approaches me while still helping others in her line and adds, "It was me you talked to and I never said anything about an upgrade." She then turned and walked away while shooting me a filthy look. She spoke in a very nasty and, in my opinion, very unprofessional tone. to turn around from a guest she was checking in so she could come over and be disrespectful to me. I never mentioned an upgrade either. I looked back at the desk agent that was helping me and I told him I didn't like her attitude.
Marriott should not have someone who doesn't have customer service skills working their desk. As a side note that suite stayed empty all night. I'm pretty sure I was lied to about the availability of suites because they'd rather keep them available for someone who's going to pay way more to rent it. I can understand that. However, free upgrades should not be listed as a perk for those of us who are lifetime elite members. Especially when we can't even get one after we've asked for one and they have them available. Just because of this I'll probably won't stay there again. Disappointing.
Read more
Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Traveled with friends
Room Tip: There is a restaurant in the hotel that is delicious and room service is provided. Some of the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Andrade, Guest Services / Front Office at The Westin San Jose
Responded Sep 11, 2023
Thank you for taking the time to let us know about your most recent stay and I am very sadden that it was not a pleasant one. I'd also like to apologize for my teams attitude if it was not superb. I hope you can reach out to me directly at tandrade@westinsanjose.com as I'd like to get more detail and offer you to come back when your travels bring you back to San Jose.
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Tonya M wrote a review Sep 2021
Carmel, California34 contributions10 helpful votes
1.0 of 5 bubbles
Absolutely horrid stay. We travel 10 days a month and this hotel is a full blown scam. Presidential suite booked for a birthday. Nothing in the room, nothing to drink or eat, everything closed. No water, no snacks and we’re told to to go somewhere else for everything. No movies, not even a premium channel , no service for anything.
Sedwick the manger ignored our request for a dvd or something for the presidential suite for the birthday boy. Denise at the front desk took 3 calls from me over 30 minutes and basically told me to wait till Sedwick felt like calling.
Zip, zero. Nothing and over 1200 bucks and not even water. They must be joking. I’m sorry to see the Fairmont gone, as this was our favorite. This Westin should be closed because they could care less about hospitality. There isn’t any here.
I’m sure they will close soon. Westin in San Jose is the Worst hotel in California
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Date of stay: September 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Desk Staff, Owner at The Westin San Jose
Responded Dec 21, 2022
Thank you for your feedback. We look forward to your next stay with us. Front Desk
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Peter mcallister wrote a review Jul 2023
34 contributions28 helpful votes
1.0 of 5 bubbles
Horrible. Despicable, disrespectful, rude, useless employees. The worst customer service in many years being member of Marriott bonvoy ( I'm ambassador again) even the front desk clerks said to me and ambassador team people: we don't care, we are a franchise. Do not stay in this hotel at any cost, they have many 1 stars review saying the same, u can see Sapana ( general manager, that's what she said) and Tony ( front desk manager) don't care at all about 1 stars reviews. Show them that a voice is more powerful than they think and if they keep on being rude to guests, their business will be the same than pandemic period.

Extremely dangerous at night ( that s why they lock the door at night). Lots of homeless people around.

No wi fi for almost my 1 day stay, so I paid some GB out of my pocket. Even if in the terms and conditions of booking that they MUST provide wi fi

Housekeepers screaming, laughing so loud on the hallway and they start very early. Forget if u want to sleep until late because u will not for sure. Even now, 2pm they are still talking about their silly things ( my mother tongue is Spanish) and I hear their non sense conversation instead of working properly and respecting guests.

General manager, front desk manager and front desk clerks already told me that they don't care about reviews... u can see the quality of service they offer.

Tony promised me 3000 points for the 20 dollars I spent buying internet on my phone because they didn't care for wi fi. Let s see if his word is worthy, hope not the same way than this hotel s employee s customer service.
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Date of stay: July 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Andrade, Guest Services / Front Office at The Westin San Jose
Responded Aug 1, 2023
Thank you for taking the time out of you busy schedule to let us know about your most recent stay. We are sorry we did not meet your expectations. Here at the Westin San Jose we thrive in customer service and we are sorry if we fell short during your visit.
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WilliamTheSilent wrote a review Sep 2022
Petaluma, California139 contributions192 helpful votes
5.0 of 5 bubbles
I travel for work from Sonoma County to San Jose at times. It's just long enough of a drive where I would rather spend the night than battle Bay Area traffic for a morning meeting. I tried a couple other hotels, but this one is my favorite. The historic ambiance is mesmerizing. The beds are comfortable and I've never had a problem with service.

I also travel for personal reasons as our son lives in San Jose and we like to drive down to spend the weekend with him. Again, we choose this hotel as his small living space would be extremely cramped and uncomfortable if we stayed with him.

We've never had a bad experience here, and we keep coming back. Even if we did have a bad experience, I would give them another chance as every establishment has an "off" day.
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Date of stay: September 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Desk Staff, Owner at The Westin San Jose
Responded Dec 21, 2022
Thank you for your feedback. We look forward to your next stay with us. Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bruce F wrote a review May 23
9 contributions
1.0 of 5 bubbles
This hotel is in an old classic building, but I cannot recommend it if you are a dog lover. I have a very well behaved 75 pound golden retriever mix, and I visited in December with no problem. But I was told before my recent stay that the hotel had imposed a 40 pound weight limit for dogs. I have asked the general manager some questions about this rule; i.e. is it a new rule, what is the history, etc, etc, but she has refused to answer. So, I am clearly not welcome any more at this hotel since I always travel with my dog. This policy, whatever the purported reasons, is unreasonable; if the issue is noise, my experience is many large dogs are quieter than many small dogs. I travel a lot, staying at a lot of Marriott properties, and most such hotels do not have a weight limit (or, if they do officially, they do not enforce it.) If you travel with a medium or large size dog, you will not be welcome here, but even if you have an "acceptable" small dog I urge you not to stay here anyway.
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Date of stay: March 2024
1.0 of 5 bubblesService
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Laminero, Guest Services / Front Office at The Westin San Jose
Responded 5 days ago
Thank you for sharing about your most recent experience here at the Westin San Jose. We are always working on improving our services and we will share your comments with our team leaders to ensure everyone has an enjoyable experience. Thank you.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Teresa S asked a question Nov 2018
28 contributions48 helpful votes
Is there a concierge lounge?
Answer from Cerridwyn
Redlands, California12 contributions1 helpful vote
I don't remember a lounge either
alshamma1 asked a question Feb 2017
Palo Alto, California1 contribution
Hi, do you have yoga or exercise mats available for guests to use in their rooms?
Answer from M_and_C_Power
Boston, Massachusetts36 contributions76 helpful votes
They have the $5 New Balance sneaker loan program there and did have the suggested 3-mile run route. So I would expect that you can get the stretch/exercise mat in the room too. I am pretty sure they don't have rooms with exercise equipment (right in the room). Of course, I found the hotel so unhelpful, I;'m sure they will give you a hard time asking for anything.
Answer from Jon R
Livermore, California2 contributions
Hello! The trip from San Jose Airport (SJC) is a total of 4.1 miles and takes approximately 15 minutes depending on traffic. The estimated cost for a taxi would be around $20.00. If there are any questions you have, please let us know and we will be happy to help! Jon Rushing Director of Guest Services
Answer from SoloTravelRunner
El Paso, Texas43 contributions42 helpful votes
I only have stayed here, so can't comment on other places. It is large, 2 buildings. I think anyone would be very comfortable here. There are concierge services, so if there was something you needed, they could find it. The location is good for any business downtown. There are a lot of restaurants in the immediate area, so Si did not look at the hotel dining. For example, there is a nice bakery on the street which is attached to the hotel,
Jaime P asked a question Nov 2015
Napa, California57 contributions28 helpful votes
Hi! Can you walk to SAP from this location?
Answer from Brian D
San Jose, California
Hello Jaime! We are located about 1 mile from SAP Center - approximately a 20 minute walk, mostly through downtown where a lot of the restaurants and bars fill with fans celebrating before and after games and concerts. A taxi or similar would typically run under 10 dollars as another option. Hope this helps and that you enjoy your time in San Jose!
Jamie N wrote a tip Sep 2023
Santa Rosa, California16 contributions33 helpful votes
2.0 of 5 bubbles
"There is a restaurant in the hotel that is delicious and room service is provided. Some of the windows don't open in the rooms."
Read full review
Laura L wrote a tip Jul 2023
1 contribution
5.0 of 5 bubbles
"Rooms facing downtown may expect some street noise,however you still will get a good nights rest. "
Read full review
warren a wrote a tip Mar 2023
Burlington, Vermont18 contributions16 helpful votes
1.0 of 5 bubbles
"Don’t stay here; pick the Hilton any room."
Read full review
l3tsg01 wrote a tip May 2022
Seattle193 contributions85 helpful votes
3.0 of 5 bubbles
"Parking is not cheap"
Read full review
Z3392XPlaurat wrote a tip Nov 2021
Fairfield, California44 contributions4 helpful votes
4.0 of 5 bubbles
"Valet parking is great; finding space to drop off the car at the door can be challenging."
Read full review
Not the right property for you?
There are more places to choose from in the San Jose area.
PRICE RANGE
$166 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the sainte claire hotel san jose, larkspur collection sainte claire, larkspur collection san jose
FORMERLY KNOWN AS
The Sainte Claire
LOCATION
United StatesCaliforniaSan Jose
NUMBER OF ROOMS
171
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN SAN JOSE $164 ($̶1̶7̶4̶) - Updated 2024

Frequently Asked Questions about The Westin San Jose
Which popular attractions are close to The Westin San Jose?
Nearby attractions include Cathedral Basilica of St. Joseph (0.3 miles), The Tech Interactive (0.2 miles), and San Jose Center for the Performing Arts (0.3 miles).
What are some of the property amenities at The Westin San Jose?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin San Jose?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin San Jose?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin San Jose?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Westin San Jose?
Conveniently located restaurants include Original Joe's San Jose, Il Fornaio, and The Grill on the Alley.
Are there opportunities to exercise at The Westin San Jose?
Yes, guests have access to a fitness center during their stay.
Is The Westin San Jose located near the city center?
Yes, it is 0.2 miles away from the center of San Jose.
Are any cleaning services offered at The Westin San Jose?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin San Jose?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin San Jose offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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