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About
#31 of 87 hotels in San Jose
Location
4.6
Cleanliness
4.2
Service
4.1
Value
3.5
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Safe
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, French, Spanish, Japanese
Location
93Great for walkers
Grade: 93 out of 100
94Restaurantswithin 0.3 miles
35Attractionswithin 0.3 miles
Contact
302 S Market St, San Jose, CA 95113-2817
Getting there
San Jose DiridonCaltrain16 min
Rental CarsSee rental cars from $36/day
244Reviews8Q+A28Room tips
Reviews
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Visited this location as part of a conference. Got there and I have to say, I am sorry I didn’t book the Marriott across the street. This place is old, only thing I can say is the bathroom was nice. It took 2 hours to get a receipt from the hotel and check out because they could figure out how to get the receipt. This is also a Marriott and when I complained, I got a note from the offending manager. Marriott member for years; i;Ve decided I am going over to the Hilton now. Horrible experiences at the Marriott anymore. Agree with Vicki J.
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Date of stay: February 2023Trip type: Traveled on business
Location
Service
Sleep Quality
Room Tip: Don’t stay here; pick the Hilton any room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tony Andrade, Guest Services / Front Office at The Westin San Jose
Responded 1 week ago
Thank you for taking the time to let us know your thoughts about your most recent stay. We are a Historic building in the State of California along with our rooms which is something to be proud of as we also try to be in the new. We are so sorry we did not meet your standards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we booked a family suite, 2 bedrooms and living room area for a 3 day hockey weekend ...just weeks before the trip, we were notified our room had been double booked and we were out...promised us the honeymoon suite and room next door, not connected...when our travel agent investigated, the promise was exaggerated...we booked first but got kicked out for a more prized occupant...never will I book another westin...
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from sapana thapa, Guest Services / Front Office at The Westin San Jose
Responded Feb 6, 2023
Dear Vicki, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. As our Sales Team has reached out to you and your travel agency in advance for the changes and had confirmed your reservation in our another premium suite. Later then your travel agent had cancelled the reservation mentining that you were no longer intresrted to the room our sales team offered. We are really sorry for the inconvenience and I hope you choose to stay with us again when your travels bring you back to the area. Regards, Sapana Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ideally I would gove 4.5 there was a small misunderstanding about parking. We thought the price per day is per 24h but it became calendar day and we payed about $50 for one night parking. The Vallet parking is cheaper option but we learned it after the fact. However, I had the best sleep ever. The hotel was quite, mattress was great and I slept like a baby. This deserve 5 star for sure.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Upon entry I found the hotel to be quite lovely. Further exploration led to disappointments. The restaurant and lobby bathroom is downstairs; not great for the disabled or anyone with an urgent need. The restaurant/room service is nice, but limited. The real disappointment was my room. I expected the Westin Heavenly bed. The beds in my room were nothing of the kind. I had an accessible room, but a step up and in bathtub/shower combo. The bathroom was large, but like the room itself in need of repairs and upgrades (see photos). And when is the last time the clock and charging station were not on the nightstand, but across the room? I would not recommend staying here until they update and upgrade.
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Date of stay: December 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from sapana thapa, Guest Services / Front Office at The Westin San Jose
Responded Jan 11, 2023
Hi: Thank you for your feedback. We're sorry to hear that your stay was disappointing, but we do hope to welcome you back to our property should your plans return you to San Jose. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good: nice room, comfortable beds, big closet. The bad: bathroom french doors (yuck); not a strong fan to eliminate bathroom odors. The ugly: Taxes: room tax, state tax, county tax, city/local tax, occupancy/tourism, parking tax. Overnight valet: $45. Room Service menu for breakfast: $$$$
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from sapana thapa, Guest Services / Front Office at The Westin San Jose
Responded Jan 5, 2023
Hi: Thank you for your feedback. We're sorry to hear that your stay was disappointing, but we do hope to welcome you back to our property should your plans return you to San Jose. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A number of amenities weren't available, and the prices at the restaurant were a marvel, but the rooms were generally pretty pleasant. The usual Westin bedding, and a red marble bathroom. Staff at the front desk were really nice and professional, down to lending me a lighter for a birthday cake!
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Date of stay: May 2022Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Desk Staff, Owner at The Westin San Jose
Responded Dec 21, 2022
Thank you for your feedback. We look forward to your next stay with us. Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I travel for work from Sonoma County to San Jose at times. It's just long enough of a drive where I would rather spend the night than battle Bay Area traffic for a morning meeting. I tried a couple other hotels, but this one is my favorite. The historic ambiance is mesmerizing. The beds are comfortable and I've never had a problem with service. I also travel for personal reasons as our son lives in San Jose and we like to drive down to spend the weekend with him. Again, we choose this hotel as his small living space would be extremely cramped and uncomfortable if we stayed with him. We've never had a bad experience here, and we keep coming back. Even if we did have a bad experience, I would give them another chance as every establishment has an "off" day.
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Date of stay: September 2022Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Desk Staff, Owner at The Westin San Jose
Responded Dec 21, 2022
Thank you for your feedback. We look forward to your next stay with us. Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for one night for a nearby wedding. It's a nicely renovated historic hotel. Yeah the rooms are a little small but there is plenty of space if you're not bringing a truckload of clothes. All the marble in the rooms is nice, and the bathroom is very elegantly done. The red stone floor in the bathroom is pretty cool. Also really appreciated there being an actual towel rack that can hold two bath towels. So many hotels now have the stupid little roll-up/stuffed towel racks for the clean towels and no where to put used towels.
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Desk Staff, Owner at The Westin San Jose
Responded Dec 21, 2022
Thank you for your feedback. We look forward to your next stay with us. Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a very, very long travel day, we discovered our reservation at another hotel had been “lost”. Luckily, the Westin more than made up for it. Vera and Abigail at the front desk went above and beyond to make our stay a great one. They offered to check us in right away or wait a bit for a more spacious room. We elected to wait. They efficiently stored our luggage while we took a quick walk before returning to our fabulous room. Birthday saved! Ill Fornaio’s breakfast was another home run. It was so good that we returned a week later to enjoy the excellent food and service once more before heading home to Nashville. The valets were equally helpful. Thank you, Vera and Abigail! We will be back. ⭐️⭐️⭐️⭐️⭐️
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Desk Staff, Owner at The Westin San Jose
Responded Dec 21, 2022
Thank you for your feedback. We look forward to your next stay with us. Front Desk
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I checked in at 9:30 pm exhausted. There’s no room service, no bar, no restaurant, no marketplace. I was hungry and this upscale hotel has no service? It’s also LOUD! Could hear cars all night and some kind of garbage shoot noise at 3am? I’m Gold Elite but got a room next to the elevator? Though it clearly says on my profile no rooms close to the elevator. I’m exhausted and didn’t get any rest. Stay somewhere else… this hotel is not convenient and does not cater to business traveler.
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Randy Zimmerman, General Manager at The Westin San Jose
Responded May 26, 2022
Thank you for your feedback. We're sorry to hear your stay was disappointing. We hope to welcome you back to the Westin should your plans return you to San Jose. Until then, safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$165 - $328 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the sainte claire hotel san jose, larkspur collection sainte claire, larkspur collection san jose
FORMERLY KNOWN AS
The Sainte Claire
LOCATION
United StatesCaliforniaSan Jose
NUMBER OF ROOMS
171
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Frequently Asked Questions about The Westin San Jose
Which popular attractions are close to The Westin San Jose?
Nearby attractions include Cathedral Basilica of St. Joseph (0.3 miles), The Tech Interactive (0.1 miles), and San Jose Center for the Performing Arts (0.3 miles).
What are some of the property amenities at The Westin San Jose?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin San Jose?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin San Jose?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin San Jose?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Westin San Jose?
Conveniently located restaurants include Original Joe's San Jose, Il Fornaio, and The Grill on the Alley.
Are there opportunities to exercise at The Westin San Jose?
Yes, guests have access to a fitness center during their stay.
Is The Westin San Jose located near the city center?
Yes, it is 0.2 miles away from the center of San Jose.
Are any cleaning services offered at The Westin San Jose?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin San Jose?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin San Jose offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.