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The Westin San Jose

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The Westin San Jose
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119 Reviews from our TripAdvisor Community

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Showing 110: English reviews
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Chicago, Illinois
Reviewed 1 week ago

Wish I had stayed more than 1 night! Other than elevator maintenance, the rooms were very stylish and comfortable. Valet was efficient and staff was very accommodating to help with my updated loyalty #.

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Helpful?
1Thank Kim V
Gilroy
Reviewed 1 week ago via mobile

This hotel was great. Great location, food, room, service, and bed. The only drawback was they don't keep their refreshment center stocked. Had to go across the street to the Marriott to get snacks. Would highly recommend this hotel!!

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1Thank Timothy Richard G
Reviewed 2 weeks ago via mobile

This is a good hotel with a decent location. Beds are exceptionally good and rooms are stylish furnished. They are however very small and the light rail outside the hotel is noisy (and I had a room on high floora). Restaurant is good.

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1Thank Bygdagut
Reviewed 3 weeks ago

The customer service was amazing and no matter the request they fulfilled every need. I had a very large group of guest stay at the Westin and not one person had anything bad to say. The location is prime, in walking distance from restaurants and bars. Would highly recommend the Westin to anyone!

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1Thank Carly M
Redwood City, California
Reviewed 3 weeks ago

The one thing I love most about the Westin is the Heavenly bed. Restful sleep. The hotel is old but with a nice upkeep. Check in and check out was a breeze. I'm an SPG gold member so got upgraded to a King studio. Location is very convenient in downtown San Jose. Because of that, it's a bit noisy (e.g....

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1Thank cesmunch
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear cesmunch, Thank you so much for your feedback! It's great to hear that you enjoyed your stay! I also love our Westin Heavenly bed, so much so that I have one at home! It's nice to see that you liked our location (can't beat being in the middle of downtown!) and that your check in and check out was...

Granite Bay, California
Reviewed 4 weeks ago via mobile

This hotel was clearly an old office building or old hotel right in downtown San Jose and exuded charm of days gone by. It has been updated to look old, but is very stylish. The Italian restaurant Il Fornaio is located in the lobby and serves the hotel guests for room service as well. Our breakfast was delicious although it...

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Thank travelingqueen88
Oregon
Reviewed January 15, 2017 via mobile

Customer service was average. Coffee stir stick in the room had obviously been used already. Very nice shower with waterfall shower head. The building is historic, but has modern amenities. However, the one working elevator lurches and feels unsafe. The biggest negative is the amount of noise. We were on the 6th floor and could easily hear traffic and people...

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1Thank kjmomsub
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear kjmomsub, Thank you so much for your review. I am glad that you enjoyed our showers and our historic hotel! I apologize for the issues you experienced with our elevator and the noise in the hotel. We are currently working to modernize our elevators and they now run smoothly. I am sorry that the noise prevented you from having...

sydney
Reviewed January 6, 2017

We booked two rooms, each with two doubles for two nights. The rooms are nicely decorated but are small. The beds are dressed with lovely linen. The bathroom had a shower over the bath and was also small. The white tea and aloe toiletries are lovely. Our room was on the third floor and we could hear lots of traffic...

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1Thank jaynic
London, United Kingdom
Reviewed January 5, 2017

Stayed here for a night. The service was good but the rooms seem tired and dated. One of the elevators wasn't working when we stayed which meant long waits with the buggy which was not convenient. Service across the board was great though and the restaurant is fantastic as well.

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Thank teddy374
Reviewed January 4, 2017

stayed at westin for 1 night on nye with family to celebrate and enjoy christmas in the park. valet parking was easy . we got room we requested and staff was highly accomodating. we got 2 vouchers for il fornaio for our anniversary. location was convenient to restaurants and downtown but some homeless made us feel uncomfortable. room was small...

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Thank charles n
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Recently renovated, The Westin San Jose is within walking distance of the San Jose McEnery Convention Center and San Jose State University. Major corporate offices, jogging trails, museums, retail shops, restaurants, and nightlife are also nearby. Meetings and events are flawlessly executed in our function rooms, which combine vintage charm with state-of-the-art technology. Catering can be provided by Il Fornaio, our acclaimed restaurant that specializes in fresh, authentic Italian cuisine. Relaxing, inspiring, and sophisticated, our guest rooms and suites reflect our desire to address your every need. Connect via High Speed Internet Access and 40-inch LCD TVs, sleep blissfully in a Westin Heavenly(R) Bed, and renew with the Heavenly(R) Bath. ... more   less 

Additional Information about The Westin San Jose

Address: 302 South Market Street, San Jose, CA 95113 (Formerly The Sainte Claire)
Location: United States > California > San Jose
Price Range: $167 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin San Jose 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Sainte Claire Hotel San Jose
Larkspur Collection Sainte Claire
Larkspur Collection San Jose
Hotel Style:
#6 Luxury Hotel in San Jose
#16 Business Hotel in San Jose
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Questions & Answers

Here's what travelers have asked, with answers from The Westin San Jose staff and other travelers.
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Questions? Get answers from The Westin San Jose staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Specifically request the type of room you are looking for.”
 of 5 bubbles M_and_C_Power, Oct 17, 2016 | Read review
“King Parlor Suite is spacious and beautiful.”
 of 5 bubbles ddgrrl, Sep 20, 2016 | Read review
“As high as possible with a view toward the park or north.”
 of 5 bubbles Tukaussey, Aug 5, 2016 | Read review
“Ask for a room away from the street. You wont have a view but it will be quieter.”
 of 5 bubbles 813simons, May 23, 2016 | Read review
“Ask for a quiet room away from the main street.”
 of 5 bubbles 1974Pomerol, Mar 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question