Visited this location as part of a conference. Got there and I have to say, I am sorry I didn’t book the Marriott across the street. This place is old, only thing I can say is the bathroom was nice. It took 2 hours to get a receipt from the hotel and check out because they could figure out how to get the receipt. This is also a Marriott and when I complained, I got a note from the offending manager. Marriott member for years; i;Ve decided I am going over to the Hilton now. Horrible experiences at the Marriott anymore. Agree with Vicki J.
we booked a family suite, 2 bedrooms and living room area for a 3 day hockey weekend ...just weeks before the trip, we were notified our room had been double booked and we were out...promised us the honeymoon suite and room next door, not connected...when our travel agent investigated, the promise was exaggerated...we booked first but got kicked out for a more prized occupant...never will I book another westin...
Ideally I would gove 4.5 there was a small misunderstanding about parking. We thought the price per day is per 24h but it became calendar day and we payed about $50 for one night parking. The Vallet parking is cheaper option but we learned it after the fact. However, I had the best sleep ever. The hotel was quite, mattress was great and I slept like a baby. This deserve 5 star for sure.
Upon entry I found the hotel to be quite lovely. Further exploration led to disappointments. The restaurant and lobby bathroom is downstairs; not great for the disabled or anyone with an urgent need. The restaurant/room service is nice, but limited. The real disappointment was my room. I expected the Westin Heavenly bed. The beds in my room were nothing of the kind. I had an accessible room, but a step up and in bathtub/shower combo. The bathroom was large, but like the room itself in need of repairs and upgrades (see photos). And when is the last time the clock and charging station were not on the nightstand, but across the room? I would not recommend staying here until they update and upgrade.
The good: nice room, comfortable beds, big closet. The bad: bathroom french doors (yuck); not a strong fan to eliminate bathroom odors. The ugly: Taxes: room tax, state tax, county tax, city/local tax, occupancy/tourism, parking tax. Overnight valet: $45. Room Service menu for breakfast: $$$$
A number of amenities weren't available, and the prices at the restaurant were a marvel, but the rooms were generally pretty pleasant. The usual Westin bedding, and a red marble bathroom. Staff at the front desk were really nice and professional, down to lending me a lighter for a birthday cake!
I travel for work from Sonoma County to San Jose at times. It's just long enough of a drive where I would rather spend the night than battle Bay Area traffic for a morning meeting. I tried a couple other hotels, but this one is my favorite. The historic ambiance is mesmerizing. The beds are comfortable and I've never had a problem with service. I also travel for personal reasons as our son lives in San Jose and we like to drive down to spend the weekend with him. Again, we choose this hotel as his small living space would be extremely cramped and uncomfortable if we stayed with him. We've never had a bad experience here, and we keep coming back. Even if we did have a bad experience, I would give them another chance as every establishment has an "off" day.
We stayed for one night for a nearby wedding. It's a nicely renovated historic hotel. Yeah the rooms are a little small but there is plenty of space if you're not bringing a truckload of clothes. All the marble in the rooms is nice, and the bathroom is very elegantly done. The red stone floor in the bathroom is pretty cool. Also really appreciated there being an actual towel rack that can hold two bath towels. So many hotels now have the stupid little roll-up/stuffed towel racks for the clean towels and no where to put used towels.
After a very, very long travel day, we discovered our reservation at another hotel had been “lost”. Luckily, the Westin more than made up for it. Vera and Abigail at the front desk went above and beyond to make our stay a great one. They offered to check us in right away or wait a bit for a more spacious room. We elected to wait. They efficiently stored our luggage while we took a quick walk before returning to our fabulous room. Birthday saved! Ill Fornaio’s breakfast was another home run. It was so good that we returned a week later to enjoy the excellent food and service once more before heading home to Nashville. The valets were equally helpful. Thank you, Vera and Abigail! We will be back. ⭐️⭐️⭐️⭐️⭐️
I checked in at 9:30 pm exhausted. There’s no room service, no bar, no restaurant, no marketplace. I was hungry and this upscale hotel has no service? It’s also LOUD! Could hear cars all night and some kind of garbage shoot noise at 3am? I’m Gold Elite but got a room next to the elevator? Though it clearly says on my profile no rooms close to the elevator. I’m exhausted and didn’t get any rest. Stay somewhere else… this hotel is not convenient and does not cater to business traveler.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing