I forgot to review my spa experience with Evan. Had an 80 minute massage with him and it was spectacular. Will definitely go back when I return. Also Carlos the bartender and the entire pool staff were great. They work very hard to make your stay perfect. It was a pleasure to tip all them because they all deserve it.
I really liked staying at the Westin in San Jose. The hotel harkens back to a time when architecture was extravagant. It’s a beautiful hotel and the Italian dining is elegant. Spacious room and bath with plenty of amenities. No pool, sorry. The location is prime being close to downtown.
This hotel is an absolute gem. Could not be more centrally located in downtown San Jose; close to all major attractions and sites and restaurants. Wonderful charm and style, heavily leveraging the natural historic elements of the building while also adding some great modern touches and decorations. Bed's are sooo comfy and easy to sleep in. Cookies in the evening and coffee and tea in the morning are a great touch. Very friendly and helpful staff throughout the hotel. And a special shoutout to Ms Ceja and Mr Ponce, who are both outstanding at customer service and making guests feel at home. Love this place, can't wait to find another reason to stay here again!!
I have been customer of Starwood ( now Marriott ) for over 8 years. As a road warrior with over 100 nights per year spent in your hotels, reaching ambassador level few years in a row, I have experienced a lot . There is nothing that I can appreciate more than a great consistent service and amazing room with clean, ironed sheets. Westin San Jose team delivers just that- an excellent experience and unforgettable customer service. I have stayed there multiple times and it is absolutely my favorite hotel in San Jose area. Yes it is a gorgeous building situated in the heart of San Juan downtown. Yes the rooms are amazing and the beds are super comfortable, but at the end of the day, a building will not make your day- people will. Westin San Jose has its amazing heroes who with their smile and focus on the customer's needs make us forget stress caused by flight delays or cancellations, moody people or work. Mr. John Ponce and the front desk team are amazing and have always made me feel welcome and showed they truly cared by greeting me and remembering my name, by going above and beyond to try accommodate my stays, by showing they care - THANK YOU!! You are an example of excellence, hard work and dedication!!! Mr. John - special thanks for working with me to help accommodate my crazy travel schedule - you rock! And then there is Ms. Alexandra from the Westin restaurant that great customers with her amazing smile and warm welcome. I stop for breakfast at around 7 and there she is full of energy welcoming me back. She remembers my order ( I have food allergy to all grains) and makes sure the food is as I ordered - thank you Alexandra for your hard work , your amazing smile and providing consistently excellent customer experience! Bottom line is teams like yours that make an impact and define customer experience - because at the end of the day it all start with the first "Hello" - Thank you for being amazing and I truly appreciate each one of you!…
Overall my stay was very nice. I had a studio suite, which was certainly on the larger side, but a colleague had a regular room, and they were very small. I read reviews that said the light rail and street were noisy, which they were, but I live in a city so the noise really didn't bother me or seem excessive, and I was literally right off the main street only 2 floors up. If you are sensitive to noise, I'd ask for a room facing the side street. The bed was very comfortable and I really liked the lavender they give you for sleeping. The staff was very courteous, and the hotel overall seemed very clean. I would stay there again for sure.