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Extended Stay America - San Jose - Downtown

189 reviews
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Traveler (16)
Room & Suite (14)
Dining (1)
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Overview
  • Excellent41%
  • Very good12%
  • Average14%
  • Poor12%
  • Terrible21%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
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Rooms
Mar 5Mar 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (189)Write a Review
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All reviewsfor long term staysmanager ravigeneral managerlight rail trainthe hotel parking lotclean bathroomlaundry roomhotel is excellentweekend staymorning breakfastthe entire staffa wonderful staybusiness tripgreat customer servicebay areacomfortable stayjuliet
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31 - 35 of 182 reviews
Reviewed November 29, 2017 via mobile

I was looking for a temporary place to call home while waiting for my apartment to be ready. And that's actually what I got when I checked in to this hotel. The front desk staff is extremely accommodating and friendly, its a very quiet, safe...More

Thank Angelina S
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded November 30, 2017

Rosabella, thank you for staying with us and for the review. It is a pleasure knowing you felt like home in your suite and that we met and exceeded all of your expectations for making your stay a perfect one. Thanks once more, and we...More

Reviewed November 27, 2017

Very quiet, exceptionally clean hotel in convenient downtown location . I have been a guest in a number of Extended Stay hotels in California and Washington and this hotel is by far the cleanest Extended Stay I have ever stayed in. Excellent, friendly staff and...More

Thank Teresa M
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded November 28, 2017

Teresa, thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back...More

Reviewed November 20, 2017

I stayed at this hotel for 3 days. The room was very clean and comfortable. The location offers free parking and plenty of space. The staff is very accommodating and professional. I will be back and do recommend bringing your family and friends here.More

Thank Armine R
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded November 21, 2017

Armine, thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. We appreciate your recommending Extended Stay America and look forward to welcoming you back soon. Sincerely,...More

Reviewed November 18, 2017

I stayed at the Extended Stay America for one night for a business trip. The room was not very clean. A few minutes after setting down my backpack, I saw a cockroach climbing up the side of it. Also the walls are very thin. Fortunately...More

Thank ReluctantTraveler31
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded November 19, 2017

Thank you for your feedback. We are sorry for the difficulties you experienced and apologize for the inconveniences. The cleanliness and room condition you described is unacceptable as we always strive to provide clean and comfortable suites. We are meeting with our staff members to...More

Reviewed November 14, 2017 via mobile

I stayed for more than two weeks everyone was friendly and help me with anything I needed it I really recommend this place ,clean,near the airport,food stores,restaurant etc ,pet friendly thank you it was cool staying there!More

Thank Mfatimlupercio
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded November 15, 2017

Thank you for your wonderful review of Extended Stay Canada. We are delighted to read you loved our courteous service and convenient location as well as well-kept property. We appreciate you recommending us and look forward to welcoming you and your family back soon. Sincerely,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$108 - $209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in San Jose
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
$108 - $209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in San Jose
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveler (16)
Room & Suite (14)
Dining (1)
Questions & Answers
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John P
December 5, 2017|
Answer
Response from Allen F | Reviewed this property |
I guess you could walk there -- it's 3 miles -- but I wouldn't recommend it. It's a one-hour walk through different neighborhoods and even across Route 880. Take an Uber.
0
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PepperSeaside_CA
November 4, 2016|
Answer
Response from 2016visi2r | Reviewed this property |
the hotel does not have airport shuttle.
0
Votes
Pookeygirl
September 27, 2014|
AnswerShow all 2 answers
Response from Moh_Samir | Reviewed this property |
Yes, even if you went back late, you will park your car in the free parking around 50m away from the hotel main entrance.
0
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Room Tips
"Find a room away from the lightrail tracks."
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"this hotel is not really for the view."
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"I was in several rooms. All were great !"
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"This hotel have great location. convenience store around here"
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