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Extended Stay America - San Jose - Downtown

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1560 N. First Street, San Jose, CA 95112 (Formerly Homestead Village - San Jose Airport)
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1 room 1 adult
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Extended Stay America - San Jose - Downtown
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65 Reviews from our TripAdvisor Community

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Hollister, California
Level Contributor
183 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First I want to thank Extended Stay America and American Cancer Society for making this possible for us. My husband is getting radiation and seeing doctors at Stanford Medical. It is a long drive for us for 5 days a week, for 6 weeks, and we are able to stay close by thanks to ESA and ACS. I have been... More 

Helpful?
Thank Irene S
Alpharetta, Georgia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Nice hotel from the outside, and nice front desk staff, but the rooms are very old and well-worn. And don't get me started with the smell of cooking throughout the hotel and my room. Didn't have high expectations for the price, but even my low expectations weren't met. Won't be coming back.

Helpful?
2 Thank SteveC83
Overland Park, Kansas
Level Contributor
77 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 7, 2015

So here's the short and sweet of this stay after three months. The Good- The staff was very nice. Having stayed there so long, they were the constant in my life and I enjoyed their company. Chris, the night clerk was a hoot. Carmella, the manager, was very nice and helpful if any problems arose. I got to know the... More 

Helpful?
Thank Hitheroadwithme
Manager_11525, General Manager at Extended Stay America - San Jose - Downtown, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our amenities were not to your expectations. Still, I am glad to read that you had a positive stay overall and enjoyed our friendly customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels... More 

1 review
1 of 5 stars Reviewed December 2, 2015

I saw over 10 moled skins from bedbugs, which the hotel didnt even bother vacuuming. The bedbug cover on the mattress was torn. Hotel "didnt know"... well of course, they are not checking! The breakfast is a joke, coffee runs out every 10 minutes and nobody around to refill. Their snacks are so bad it gave me a great excuse... More 

Helpful?
Thank Daniel Z
Manager_11525, General Manager at Extended Stay America - San Jose - Downtown, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Our team is committed to satisfying our guests,... More 

Los Angeles, California
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 12, 2015

Clean, decent, no frills but very good for location and price if you need to get in ad out of San Jose. Though it has a basic kitchen I did not use it. No weird smells, quiet, well maintained by staff. Carmella at the front desk went above and beyond to get me in my room a few hours early,... More 

Helpful?
1 Thank thela90048
Manager_11525, General Manager at Extended Stay America - San Jose - Downtown, responded to this review

The team and I appreciate your positive remarks. I am glad to read that you were pleased with our great location and outstanding customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Olive Branch, Mississippi
Level Contributor
217 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed August 17, 2015

Booked this as a walk in and had a exec king suite. Staff were very friendly and helpful. Room was very big and the bed was as comfortable as we have ever slept on. Better than our Sterns and Foster. Not much there for breakfast though. A really good place to stay.

Helpful?
Thank GJTravel
New Delhi, India
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed August 15, 2015

Location is excellent for anybody wishing to go anywhere on North 1st Street or anywhere on the LRT line, thereby avoiding a car-rental for short stays. There are multiple restaurants nearby and also a 7-11 store. Breakfast is crappy (like all Extended Stay America hotels) with a fancy name of grab-and-go breakfast.

Helpful?
1 Thank Arindam30
Escalon, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 11, 2015

I viewed this hotel online and even called and spoke with the front desk personnel to make sure it was up to my standards. Asked if the rooms had a fresh smell and was well upgraded. Was very mislead.. Upon walking in the room there was a musty smell. My daughter sprayed some air fresher which didn't even put a... More 

Helpful?
Thank ludamiko
Boston, Massachusetts
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 29, 2015

When I arrived in the evening, I saw quite a few homeless people in the area, leading me to believe it was a bad area. By the light of day, the area is fine, but I did not feel comfortable walking around at night. The Hotel itself smelled of cigarette smoke, even though the room I stayed in was non... More 

Helpful?
Thank PWZ
Bengaluru (Bangalore), India
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 2, 2015

Good quality rooms, large car park Many business establishments around. Right next to air port. However, not many restaurants or fast food places around. Very close to Bart rail system. Most of the fraternity in the hotel are living here for long term such as 4 months. Breakfast gets over by 8AM.

Helpful?
Thank AshwinPBIndia
Manager_11525, General Manager at Extended Stay America - San Jose - Downtown, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our quality rooms and parking area. I’m thrilled that you found our hotel to be a good value! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in... More 

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