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Short staffed, but the customer service is great. Management needs to hire more people for a better experience. The snacks provided is not real breakfast. More amenities should be offered for the amount of money paid.More
Thank Marcos B
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded yesterday
We cannot apologize enough for the service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. Your feedback in regard to breakfast will...More
Could not be happier with the service, cleanliness, and service of this property. Right from first interaction at Reception to all staff members. They have Danny's just two blocks away. VITA train station is just 5 minutes walk. The entire staff from General Manager, Mr....More
Thank Imran S
Response from 00esa, General Manager at Extended Stay America - San Jose - DowntownResponded June 1, 2017
Imran, thank you for sharing a wonderful review of your visit to Extended Stay America - San Jose - Downtown. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our...More
Terrible management. The manager was unapologetic after making us wait 15 mins outside with no one manning the front desk at 11:30pm. We rang the bell multiple times and called security. Finally, he casually walks in and without letting us enter, tells me to keep...More
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 2 days ago
Thank you for your feedback. We're deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments...More
They refunded my card when our travel contractor screwed up and did a booking without authorization, great and understanding general manager. Thanks again Ravinesh for your help for you quick response and assistance.
Thank anthony g
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 4 days ago
Wow - Anthony, thanks for the awesome feedback. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. I will surely share your compliments with Ravinesh. We look forward to welcoming you soon.
Okay hotel -- with some SERIOUS room issues. I spent a week here.
Pros: Full-size refrigerator, microwave, cooktop. Free coffee. Laundry facilities. One mile fr/ airport.
Cons: Rooms not ready at check-in time. No fitness room. No pool. Internet spotty. No desk. TV signal fuzzy....More
Thank Allen F
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 1 week ago
Allen, thank you for taking the time to review your stay. We are happy your overall experience was enjoyable, but we are truly sorry for not being able to meet all of your expectations and the inconvenience caused. We will discuss these issues at our...More
$109 - $224 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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