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    Extended Stay America - San Jose - Downtown

    1560 N 1st St, San Jose, CA 95112-4822
    +1 877-432-9997
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    1 room, 2 adults, 0 children
    $185
    $185
    $185
    Traveler (16)
    Room & Suite (12)
    Dining (1)
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    Overview
    • Excellent25%
    • Very good13%
    • Average18%
    • Poor14%
    • Terrible30%
    Travelers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Rooms
    Kitchenette
    Pets Allowed
    Wheelchair access
    Laundry Service
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - San Jose - Downtown
    Special Offer: Save up to 10% TODAY!
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    Fairfield Inn & Suites by Marriott San Jose Airport
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    Rooms
    Oct 29Oct 30
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (139)
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    1 - 5 of 135 reviews

    Reviewed yesterday

    Short staffed, but the customer service is great. Management needs to hire more people for a better experience. The snacks provided is not real breakfast. More amenities should be offered for the amount of money paid.More

    Thank Marcos B
    Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded yesterday

    We cannot apologize enough for the service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. Your feedback in regard to breakfast will...More

    Hotel's Favorite
    Reviewed May 31, 2017

    Could not be happier with the service, cleanliness, and service of this property. Right from first interaction at Reception to all staff members. They have Danny's just two blocks away. VITA train station is just 5 minutes walk. The entire staff from General Manager, Mr....More

    Thank Imran S
    Response from 00esa, General Manager at Extended Stay America - San Jose - DowntownResponded June 1, 2017

    Imran, thank you for sharing a wonderful review of your visit to Extended Stay America - San Jose - Downtown. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our...More

    Reviewed 3 days ago

    Terrible management. The manager was unapologetic after making us wait 15 mins outside with no one manning the front desk at 11:30pm. We rang the bell multiple times and called security. Finally, he casually walks in and without letting us enter, tells me to keep...More

    Thank deepujoseph
    Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 2 days ago

    Thank you for your feedback. We're deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments...More

    Reviewed 5 days ago

    They refunded my card when our travel contractor screwed up and did a booking without authorization, great and understanding general manager. Thanks again Ravinesh for your help for you quick response and assistance.

    Thank anthony g
    Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 4 days ago

    Wow - Anthony, thanks for the awesome feedback. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. I will surely share your compliments with Ravinesh. We look forward to welcoming you soon. Sincerely, Hotel Management

    Reviewed 1 week ago

    Okay hotel -- with some SERIOUS room issues. I spent a week here. Pros: Full-size refrigerator, microwave, cooktop. Free coffee. Laundry facilities. One mile fr/ airport. Cons: Rooms not ready at check-in time. No fitness room. No pool. Internet spotty. No desk. TV signal fuzzy....More

    Thank Allen F
    Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 1 week ago

    Allen, thank you for taking the time to review your stay. We are happy your overall experience was enjoyable, but we are truly sorry for not being able to meet all of your expectations and the inconvenience caused. We will discuss these issues at our...More

    Comfort Suites Airport
    194 reviews
    #51 of 75 hotels in San Jose
     
    La Quinta Inn & Suites San Jose Airport
    652 reviews
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    Adlon Hotel
    1 review
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    Fairfield Inn & Suites by Marriott San Jose Airport
    377 reviews
    #21 of 75 hotels in San Jose
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Laundry Service
    • Room amenities
    • Microwave
    Details
    • Price range
    • $109 - $224 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 152
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Booking.com, Travelocity, Hotels.com, Expedia, Orbitz, Cheap Tickets, Priceline, TripOnline SA, Hotwire and Cancelon so you can book your Extended Stay America - San Jose - Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • San Jose
    Add Photo Photos
    Traveler (16)
    Room & Suite (12)
    Dining (1)
    Hotel & Grounds (15)
    Bathroom (2)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    PepperSeaside_CA
    November 4, 2016|
    Answer
    Response from 2016visi2r | Reviewed this property |
    the hotel does not have airport shuttle.
    0
    Votes
    Pookeygirl
    September 27, 2014|
    AnswerShow all 2 answers
    Response from Moh_Samir | Reviewed this property |
    Yes, even if you went back late, you will park your car in the free parking around 50m away from the hotel main entrance.
    0
    Votes
    Room Tips
    "Any room wil do"
    Read review
    "Look at the rooms first...so that you have a desk and chair to work..."
    Read review
    "Rooms on upper levels - the first floor had a really, really bad stench for the entirety of my stay."
    Read review
    "nothing specific, all rooms have been maintained equally."
    Read review
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