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Hyatt Place San Jose/Downtown

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Hyatt Place San Jose\/Downtown
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702 Reviews from our TripAdvisor Community

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Showing 682: English reviews
Santa Clara, California
Reviewed 6 days ago NEW

When room cleaning service was called in the morning, they never came. They were called again later in the late afternoon and they still did not come. When food was ordered, the meal came incomplete and we had to make 2 trips to the lobby to get missing items. Room service was nonexistant. If anything was ordered, we had to...

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Helpful?
Thank Jjokiel
Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Dear Jjokiel, so sorry to see that you did not feel cared for when you stayed with us. We are honored you chose our hotel but wish you would have left with a better impression. Hyatt Place Hotels do not have traditional room food service in hopes of saving you what can be an exorbitant cost of delivery and mark-ups...

East Bay, CA
Reviewed 1 week ago NEW

Pros: Very convenient to the Convention Center (3 minute walk) Breakfast was fairly good. Cafe food was good as well, tiny bit pricey for what you get but that's to be expected.. paying for the convenience. Room shades worked great kept all light out :) Overall it was a nice, clean room with a comfy mattress. Cons: Paper thin walls...

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Thank maddyhope
Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thanks for taking the time to share such specific feedback about your stay, maddyhope. We are so glad to see how convenient, and delicious, you found the hotel. We are disappointed to see that the building noises were so evident. Also, we know that paying for parking is always a displeasure but happy to be the lowest cost of any...

Reno, Nevada
Reviewed 1 week ago

Hotel is in a perfect location for the Sharks game. Downtown San Jose was clean with a lot of close bars and restaurants within walking distance. A Pool would be great to have on site for the family. Great staff!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank michaelmU8028KI
Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Dear michaelmU8028KI, we're so pleased to see you had a Great time staying with us! Of course it's always best when the Sharks win. Thanks for sharing your positive feedback on Downtown and our hotel team. See you next time.

Westlake Village, California
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank horse54
Rocklin, California
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank John B
Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Stockton, California
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank Sandy9091929498
Davis, United States
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank Brad S
Sacramento, United States
Reviewed 2 weeks ago

The hotel was dirty, beds were uncomfortable, and more than anything, it was super noisy. Between the train, doors slamming, and random pipe hours - we didn't get much sleep. The staff treated us as an afterthought. Location was great though.

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1Thank Katy H
Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Dear Katy H, thank you for staying with us this week. We are so disappointed to see that your stay was not peaceful, but most regrettably, that you felt you were an 'afterthought' to our team. Regardless of the Downtown noises you experienced, you should have felt the appreciation we have for you choosing our hotel. Glad you loved the...

Burbank, California
Reviewed 2 weeks ago via mobile

The hotel is clean and conveniently located near the local metro line. Some of the metro rail noise can be heard from the room at night, but it's not to loud. The bed in the room is very comfortable. The one issue we had was the lack of HD channels and no menu guide of what is on TV. You...

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Helpful?
Thank studentwork
Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

Thanks for the great feedback, studentwork. So glad you found the central Downtown location convenient and that everything was great with your stay except for the channel guide. We should have a card with the lineup under the TV remote and must have missed the one for your room. Great opportunity to inspect what we expect. Hope to see you...

Reviewed 2 weeks ago via mobile

We stayed two days here at the Hyatt with two 13 year old boys and our visit was an absolute pleasure. The food service and food court were kept absolutely immaculate and the food was satisfactory. I would recommend this place to my friends. The Hyatt downtown San Jose was quite nice and centrally located.

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Helpful?
Thank Paul T
Michael L, General Manager at Hyatt Place San Jose/Downtown, responded to this review

What a fantastic stay, Paul T! So glad you and your family had a great time in Downtown SJ for the Sharks game. We deeply appreciate the recommendation and do hope to have you with us again in the future. Happy travels and good luck on the rest of the season.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
In the heart of Downtown San Jose, Hyatt Place is your choice for uncomplicated travel. A short walk to craft beer and hip dining destinations with our own food options available 24/7. ... more   less 

Additional Information about Hyatt Place San Jose/Downtown

Address: 282 Almaden Boulevard, San Jose, CA 95113 (Formerly Convention Plaza Hotel)
Location: United States > California > San Jose
Price Range: $174 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Place San Jose/Downtown 3.5*
Number of rooms: 234
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hyatt Hotels Corporation, Travelocity, Cheap Tickets, Priceline, TripOnline SA and Jetsetter so you can book your Hyatt Place San Jose/Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza San Jose
San Jose Crowne Plaza
Hotel Style:
#15 Business Hotel in San Jose
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Place San Jose/Downtown staff and other travelers.
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Questions? Get answers from Hyatt Place San Jose/Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“get a room not facing Almaden Blvd.... get a corner room so you only have to deal with the noise coming from one side. Bring EAR PLUGS”
 of 5 bubbles maddyhope, 1 week ago | Read review
“Rooms on higher floors, away from elevator, are quieter.”
 of 5 bubbles WaltA879, Dec 7, 2016 | Read review
“The only noise issue was that the airport is nearby and planes fly overhead of all downtown hotels. Fan on - no problem!”
 of 5 bubbles Virginiarosemarie, Dec 6, 2016 | Read review
“I don't know our room wasn't great.”
 of 5 bubbles webtravelreview, Nov 28, 2016 | Read review
“Choose rooms with the back view as street side rooms are noisy, unless you want a better view which you get from the street side rooms.”
 of 5 bubbles Yogeshkale81, Nov 18, 2016 | Read review
5 of 5
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