I had an amazing experience here, my room was nice and clean, service was great, i had an easy check in, and honestly experienced no problems! I will definitely consider this hotel again for a stay in San Jose. Affordable and Great!!!
When we first checked in I advised the woman at the desk that I have a service dog. Oh I can't rent to you then you have to leave. After finding paperwork and ADA papers we finally got to our room. The coffee pot was disgustingly dirty, after washing it myself it didn't work right. It just made a mess on the floor. Safety cleaning that up myself I went to bed on an uncomfortable mattress. The room smelled musty and old. As of yet we Still have not received our $100.00 deposit back.
When we arrived (in a TRIP from LA) we asked to use the restroom. They do not have a restroom to be used. You have to use your room restroom. The checkin process took 90 minutes (yes: 90 minutes). The person has no training on how to use the computer. She did not organized a line for the checkin. People arrived and she just bypass those that were waiting for the checkin earlier. After 90 minutes she gave us a room upstairs saying that there were no rooms available on the ground floor. After carrying all the baggage (4 people - including to children) upstairs, we entered the room and there was a strong smell of cigaret smoking (the hotel says it's smoking free). We came back to the checkin and, after 20' more minutes she gave us a room on the ground floor. We entered the room and SAME PROBLEM. Strong cigaret smoke smelling. We were just too tired to go to another hotel and we decided to spend the night at this location. Turned the heat on and a smell of wired/plastic burn started. Tuner heat despite the cold weather. The carpet was dirty and the sheets smells cigaret. In the middle of the night a car alarm started buzzing in front our our room. What a nightmare. They offer "breakfast" however the breakfast is served in the checkin room. No tables, no chairs, only a 2 seats sofa. What a nightmare. Thanks god I spent only one night at this place. Terrible and very expensive. DO NOT RECOMMEND.…
I stayed here for 3 nights because it was the only thing left to book through my employers booking system (Concur). The first day I had 2 small bites on my elbow (Never saw any mosquitos but assumed it was them. by the 3rd day the small bites had swelled and opened up in the middle and my lower torso, legs, and feet had small bites. They also continued to swell for days. I was instructed to call the Manager because she was not in. I called her on the 7 hour drive home and she thought I was trying to get the room for free because I did not tell them the first day. I told her that my company pays for the room and I get nothing out of not paying for the room. I told her the room needed to be sprayed for bugs. And; that was it. Too bad too sad...………...
Clean, friendly staff, and unlike another motel we stayed at for the same price, this hotel had soap, a coffee pot, and a small free breakfast. The bed was comfortable and the room was big enough for my kids to sleep on the floor. I'd stay here again.
I like this place cuz it's clean has a good bed some rooms have a jacuzzi in them. You must request for it. But they also got good wifi, a light breakfast of cereal bagels coffee juice, there's also a dennys restaurant across the street....area is safe. I like this place for when I have a booty call. Or to just get away for the night. Staff is nice and they got good wifi.
Cost to much but clean rooms it's not a bad area and it's close to a lot of places to shop as long as you go threw third party's to book the price should be fine except sundays that's when it's the most to stay
The front desk staff were nice and friendly. The room was okay but the A/C in the room made noise. It was our first time staying so it wasn't that bad. Didn't tried breakfast or other services. The area is kinda sketchy but I guess it's because it's near downtown.
This hotel is on a very busy street. It's extremely noisy. Lots of transients and homeless around this area. The room was really dirty. The sheets and towels seemed okay but the blankets and bedspread smelled stale along with the carpet and drapes. Nothing had been wiped down in years. (walls, doors, etc.) The bathtub was dirty and had to be washed out before we could use it. Housekeeping walked right in without knocking. We were not ready for her and did not expect anyone to barge in our room without knocking.
It was a good place to sleep and very convenient to where I was going. I liked the location. The staff was extremely friendly and kind. The rooms are very dark for day time sleeping.The place was kind of secluded which I liked very much. Being fenced in made me feel safe.