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Best Western Airport Plaza

Traveler (37)
Room & Suite (42)
Video (1)
Certificate of Excellence

About

#4 of 79 hotels in San Jose
Location
Cleanliness
Service
Value
Certificate of Excellence
One of the most charming San Jose, California hotels, the Best Western Airport Plus Plaza delivers old-world charm, modern style and a central location right near the San Jose Airport and San Jose Convention Center. We offer our guests complimentary parking (one car per room per night), complimentary Wi-Fi and a complimentary full hot breakfast every morning.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Free parking
Spa
Business Center with Internet Access
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT & SAVE
Hotel deals

Location

Full view
65Somewhat walkable
Grade: 65 out of 100
34Restaurantswithin 0.75 miles
12Attractionswithin 0.75 miles
367Reviews
9Q+A
56Room tips
Traveler rating
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  • 39
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  • 5
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Popular mentions
We stayed here because it is close to the airport. Overall, it is a bare-bones operation. On the positive side: the staff were friendly and helpful. The room is average size for a small hotel and was clean. It is located about 8 minutes from the airport. Negatives: The
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Hotel's Favorite
Alma and José both went out of their way to make sure I had what I needed--from printing a document for me to late night conversation to moving me to another room! I was originally in a wheelchair accessible room (103) toward the street. There was noise throughout the night:
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Response from Amber T, General Manager at Best Western Airport Plaza
Responded Apr 7, 2019
Dear MarieinParis, Thank you very much for this review and also for giving us the chance to solve the issues that you encountered with the hotel. This speaks volumes to the type of person you are and we are so thankful to have been given the opportunity to make the stay here the best it could be. The street side does have its disadvantages and we are working on sound masking options for future guests. Jose and Alma continue to provide the best in customer service and I thank you for recognizing their efforts. We hope to see you again very soon! Amber Todd General Manager Best Western Plus Airport Plaza
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I booked this hotel based partly on reviews and have been disappointed. My husband checked into the room, which I would have rejected. The layout suffered because it was a corner room. The foot of the king bed is about a foot from the drawer pulls on the dresser. The bathroom
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Response from Amber T, General Manager at Best Western Airport Plaza
Responded Apr 7, 2019
Dear VTLongTimeTraveler, Thank you for taking the time to write a review regarding your experience. I am sorry to hear that you were disappointed with the room and what we have to offer our guests. After reading your concerns, it appears that we could have prevented each one of the issues you encountered (towels, drain plug, and towels). I am already working with staff to retrain and resolve these and I make a promise that no one shall have to deal with this in the future. With regards to the room type, size, and layout - this is something that we as staff cannot change easily but please know that the hotel's owner reviews guests requests. We have worked very hard on our breakfast and I would not classify it as standard offerings. I have been to many Best Western properties over the years and have not ever had fresh cracked eggs, freshly cut potatoes and thick bacon like we serve. Our yogurt parfait and oatmeal bars were designed by our guests and we offer a number of different cereal options for those on the go. Not to mention the grab and go options that guests get to customize. I would love to hear your ideas on what we can do better! It would be exciting to provide guests with more! With regards to replenishment, Heidi and Gisselle make our hot breakfast items in small batches to ensure quality. We will work on getting items to guests faster all while maintaining quality. It is true, we do not have an airport shuttle. We do not advertise that we do. In fact, there is a note indicating that we do not have a shuttle. We do this for reasons surrounding costs. This area is extremely impacted and expensive. We must do what we can to keep the rates reasonable for all. Lyft and Uber have become such a great way for guests to get around the area and we are working on making that even better for guests. We are sorry to hear that you will not stay with us again. We wish you the best in your future travels. Amber Todd General Manager Best Western Plus Airport Plaza
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We were visiting family and really needed a place to stay. We were referred by a friend to come here. The service was top notch and were incredibly friendly, courteous, and professional. We were able to sleep soundly and peacefully. We recommend this location to everyone.
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Review collected in partnership with Best Western
Response from Amber T, General Manager at Best Western Airport Plaza
Responded Apr 7, 2019
Dear Meander01588660513 (aka our newest extended family members), Who is this amazing friend that referred you to us? We are beyond excited to have had you and your family stay with us and we hope to see you again very soon! If rest was what you were looking for and that is what you got - then we did our jobs! Sleep is so important for overall health and we are glad we were able to provide you with that! Thank you for taking the time to write this review! We look forward to all of your future reservations! May your travels always be safe! Amber Todd General Manager Best Western Plus Airport Plaza
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For the weekday price of this hotel, we were very disappointed in our stay. The walls are very thin and we were kept awake by the tv in the neighboring room until quite late into the evening. The bed was not comfortable. The breakfast offered with our stay was very skimpy, no
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Response from Amber T, General Manager at Best Western Airport Plaza
Responded Mar 24, 2019
Dear Ms. H., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am concerned regarding your comments around breakfast as we go beyond the requirements for Best Western and have had much success with it. I am wondering what you would have added. Our coffee machine was requested by guests, it grinds the beans and produces the freshest brew available. No service calls were put in, it appears that the machine was working as expected. The machine does require some time to grind the beans, when the waste from the beans accumulates we have to empty it but the machine was in fact working properly. We also do not serve powered coffee creamer, we have 5 different types of creamer not including the dairy free option but none of those are powered. I would love the chance to discuss what ideas you have to make our breakfast better. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (408)243-2400. Sincerely, Amber Todd General Manager Best Western Plus Airport Plaza
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PRICE RANGE
$149 - $316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western - san jose airport plaza hotel san josesan jose best western
FORMERLY KNOWN AS
BEST WESTERN PLUS Airport Plaza
LOCATION
United StatesCaliforniaSan Jose
NUMBER OF ROOMS
40
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