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Four Points by Sheraton San Jose Downtown

3.0 of 5
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211 S. First Street, San Jose, CA 95113
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1 room 1 adult
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Four Points by Sheraton San Jose Downtown
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333 Reviews from our TripAdvisor Community

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Palm Coast
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Needed a place (reasonable) for the night before flying home that was somewhat close to the airport. San Jose reminds me a lot of Houston (downtown) driving, a lot of one-ways and difficult to find anything, especially parking. My android google maps pointed me to the side parking lot of 4 Points. If you're a registered guest, it was 25.00... More 

Helpful?
Thank Anthony D
San Francisco, California
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here for one night around the holidays. It was a last minute stay and the rates were very reasonable. Our room was clean but the entire floor had a strong "scent" like Glade to cover up odor. It was quite overwhelming The front of the house staff were friendly. They offer offsite parking for $25. It didn't seem... More 

Helpful?
Thank Mix2t
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

Came here to celebrate the new year, the hotel is very nice and clean, the room I stayed in was spotless and I never seen a bathroom so clean before. I like to give my praise to the people you take care of this hotel, fabulous work. The restaurant serves pretty good food for a hotel, but you can go... More 

Helpful?
Thank Tim P
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose Downtown, responded to this review

We are thrilled to learn you enjoyed your time with us and that you were especially impressed with our spotless, clean accommodations. We appreciate your kind words and positive feedback! We look forward to hosting your future San Jose trips - take care in the meantime! More 

Plano, Illinois
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed December 10, 2015

The hotel is not bad and the location is great, especially for a Sharks game. The restaurant / bar is also pretty decent, although that's not really a reason to stay or not stay here. Overall, the room we had was acceptable and the noise level that so many are concerned with didn't seem to affect me and I'm a... More 

Helpful?
Thank jay r
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose Downtown, responded to this review

We appreciate you taking the time to provide our hotel with a review of your recent stay. Although we are glad to hear you enjoyed our great location and courteous staff, we were disheartened you were disappointed with your stay due to the absorbent mattress topper that was placed underneath the sheets. This is topper is used for hygienic purposes... More 

Los Angeles, California
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed November 16, 2015

I arrived very tired at 10 p.m. on 11-14-15 just wanting to sleep. Before I entered the hotel, I heard very, very loud music coming from the dance club next door. The door into the lobby was open and it was really loud in there also. I expressed concern to the desk clerk saying I really needed a quiet room.... More 

Helpful?
Thank Michele P
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose Downtown, responded to this review

We appreciate taking the time to provide our hotel with a review of your experience. We are very sorry to learn you did not enjoy your time with us due to internal hotel noise, which caused you to have trouble falling asleep. Providing relaxing, comfortable accommodations for our guests to receive a good night’s sleep is extremely important to us... More 

1 review
2 of 5 stars Reviewed November 12, 2015 via mobile

We stayed here for a Sharks game mostly because it was located in a good spot downtown and it had good reviews. The first thing that struck us was the small room. Like really small. About enough room for the bed and desk in it. The bathroom was nice and spacious though. To be honest, that wasn't too big of... More 

Helpful?
Thank Greg S
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose Downtown, responded to this review

We appreciate you taking the time to review our hotel and are very sorry to hear you did not enjoy your time with us, mostly due to the parking fee. Our guests’ safety is our number one priority, which is why we do everything in our power to ensure our parking facility is safe, well-lit, and secured. We will re-evaluate... More 

Everett, Washington, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 11, 2015

My rating is 4.5 out of 5. This is my best Four Points stay so far. The Hotel is relatively new and very comfortable. The room #222 was very nice and clean, however, it was right over the front entrance so there was some noise. I complained after my visit and they credited me some SPG points which is awesome.... More 

Helpful?
Thank Andrew R
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton San Jose Downtown, responded to this review

We are thrilled to learn we have been able to provide you with your best Four Points experience to date - what an honor! Thank you for sharing your experience with us - we wish you all the best. More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed November 5, 2015

This hotel is located in downtown San Jose and close to many restaurants, Fed Ex etc. Great value for the price. Friendly staff, clean good rooms and nice restaurant. The downside maybe the noise coming from the caltrain/train which runs close by. I did not mind it much since it was a one night stay.

Helpful?
Thank snayhul
Allentown, Pennsylvania
Level Contributor
220 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed November 1, 2015 via mobile

When I read reviews that this was a 1911 hotel I was concerned it would be outdated. But it has remodeled bathrooms and old world charm that is rare to find today. My walk in closet was bigger than some NYC studio apartments. This hotel like most Sheratons offers the green choice option of declining room housekeeping for extra spy... More 

Helpful?
Thank creativecrew
Sitges, Spain
Level Contributor
383 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
3 of 5 stars Reviewed October 24, 2015

I'm usually on a plane on my way home on Friday evening, but a stay over to see friends meant my stay here got extended to Saturday. It's OK for a Sheraton. The services are not quite as good as other Four Points, but it didn't make a huge impact on my stay. Car parking was reasonable and was offset... More 

Helpful?
Thank Steve B
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