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355 Santana Row, San Jose, CA 95128-2049
Lowest prices for your stay
Expedia.com
$469
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Free cancellation until 09/30/22
Official Site
$469
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Free cancellation until 09/30/22
Reserve now, pay at stay
Trip.com
$416
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Free cancellation until 09/28/22
Booking.com$469
Travelocity$469
Hotels.com$469
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (300)
Room & Suite (65)
Dining (20)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
Updated 05/31/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Valencia Santana Row
Updated 05/31/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 86 hotels in San Jose
Location
4.8
Cleanliness
4.4
Service
4.2
Value
3.8
Experience luxury and solitude at Hotel Valencia Santana Row in San Jose CA, the only hotel located on Santana Row! Featuring 24 hour room service, over 4000 sq ft of meeting space, 2 restaurants, a full service bar and seasonal roof top bar.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Rooftop terrace
Paid private parking on-site
Wifi
Hot tub
Rooftop pool
Outdoor pool
Sauna
Restaurant
Breakfast in the room
Rooftop bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
On-demand movies
VIP room facilities
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Languages Spoken
English, Spanish
1017Reviews10Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
stephgraham2022 wrote a review Sep 21
When I checked in I was given a “sit out balcony room” but mine was the corner unit, as such it was dark, the deck conjoined the other corner unit and because that room could look directly into mine and to the bed o had to keep one of the shutters and wood door closed. I requested a room change and was granted one for that evening. When i retuned to the room to pack my things and let the front desk person at the new room, it as full of repair equipment, fresh caulking and a caulking gun, a trolly of other stuff. So, I had to return to the old room and unpack. The next day o did indeed move rooms but then the power went out. My neighbors began loudly partying and drinking on their deck at midnight. I went to the front desk - in a blackout - and was told I should love rooms again. Nope. They did tell them to quiet done but they really didn’t till 2:30 am. Then the power came on. I was given one night credit for the room switch fiasco but also encountered issues with the valet texting system multiple times. Valet and front desk were kind and attempted to help with issues
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Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lthomas7811 wrote a review Sep 21
Brentwood, California
Excellent stay and service! This hotel exceeded our expectations. What a lovely and strategically placed hotel to meet all your staycation or vacation needs. I’m beyond excited that I chose Hotel Valencia for a night out to celebrate my husband’s birthday. So much to do and see. Thank you Hotel Valencia! We will be back!
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Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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tivolicph wrote a review Sep 14
chicago4 contributions6 helpful votes
Stephan at the front desk was priceless he went out of his way to help me and you should look at him because he has the skills for a much higher level position. He held policy showing operational excellence but still displayed customer empathy very rare. If I had a company near by I would have hired him right away. People like this are very far and few. I would keep him happy or you will loose him.
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Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brent Gaines, General Manager at Hotel Valencia Santana Row
Responded 1 week ago
Dear tivolicph, Thank you for taking the time to write a great review regarding your recent stay with us at Hotel Valencia Santana Row. I am very pleased to read that you enjoyed your stay with us. I look forward to commending Stephen for delivering the level of service we pride ourselves on. Thank you for choosing to stay at Hotel Valencia and we hope to welcome you back soon. Sincerely, Brent.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
risa421 wrote a review Sep 12
The bathroom was dirty and it made me not want to go back to the hotel room... The table was also not clean and it had some food crumbs and sauce when I entered the room. Everything else was nice. The location, the furniture, etc.
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brent Gaines, General Manager at Hotel Valencia Santana Row
Responded 1 week ago
risa421, Thank you for choosing to stay at Hotel Valencia Santana Row. We truly appreciate the feedback and we will be sharing that with the appropriate teams. We will take your feedback and ensure that we are using it as a coaching opportunity. We would love for you to return to the hotel in the future. Please feel free to reach out to our team prior to your arrival so that we may ensure that your stay will be wonderful. Regards, Scott Dolan Director of Rooms Hotel Valencia Santana Row
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Californian wrote a review Sep 12
1 contribution
The room was pleasant and the front desk was helpful. However I was unable to enjoy the balcony since my neighbors were smokers. When I was in the shower, I found that I had two conditioners and no shampoo. Disappointing considering the room rate.
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Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brent Gaines, General Manager at Hotel Valencia Santana Row
Responded 1 week ago
Dear Californian19, Thank you for taking the time to share your feedback. I sincerely apologize for not delivering the level of service we pride ourselves on. It is feedback like yours that is important and helpful for us to address opportunities we have in our operation. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to welcome you back to our hotel very soon! Sincerely, Brent.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nickan2niou wrote a review Sep 12
This is a fantastic hotel in a great location. Staff are all extremely polite and welcoming and always willing to assist. The rooms are very clean and are a good size. Santana Row is a great street for shopping and restaurants and the Westfield Valley mall is a 5 minute walk. On the weekend it can get a little noisy depending on which floor you are staying as there are 2 very popular bars on the ground and top floor. Overall a great hotel and would definitely recommend
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Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Brent Gaines, General Manager at Hotel Valencia Santana Row
Responded 1 week ago
Dear nickan2niou, Thank you for taking the time to complete a wonderful review regarding your recent stay with us at Hotel Valencia Santana Row. I am very pleased to read that you enjoyed your stay with us. Thank you for choosing to stay at Hotel Valencia and we hope to welcome you back soon. Sincerely, Brent.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tamaraamrani wrote a review Sep 7
Great staff - really made you feel special and taken care of. The pool was a great perk and Erick (bartender) was awesome! I could literally lay all day out by the pool and just feel relaxed. If you’re looking for a nice little getaway I highly recommend.
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Brent Gaines, General Manager at Hotel Valencia Santana Row
Responded 1 week ago
Dear tamaraamrani, Thank you for taking the time to write a great review regarding your recent stay with us at Hotel Valencia Santana Row. I am very pleased to read that you enjoyed your stay with us. I look forward to commending Erick for delivering the level of service we pride ourselves on. Thank you for choosing to stay at Hotel Valencia and we hope to welcome you back soon. Sincerely, Brent.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
millig222022 wrote a review Sep 6
Roseville, California
The room was not clean. Bed sheets had something brown on them . Bathroom floor was dirty . It was not comfortable to stay in with sheets dirty and bathroom floors. I would not stay again at this hotel.
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Brent Gaines, General Manager at Hotel Valencia Santana Row
Responded 1 week ago
Dear millig222022, Thank you for taking the time to share your feedback. I sincerely apologize for not delivering the level of service we pride ourselves on. It is feedback like yours that is important and helpful for us to address opportunities we have in our operation. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely. Brent.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katie W wrote a review Sep 6
Even though this is a beautiful hotel right in the heart of Santana Row, it's the staff that go above and beyond that makes it truly special. Shout out to Myles the Bellman! Thank you for a great stay
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Brent Gaines, General Manager at Hotel Valencia Santana Row
Responded 1 week ago
Dear D539SNKkatiew, Thank you for taking the time to write a great review regarding your recent stay with us at Hotel Valencia Santana Row. I am very pleased to read that you enjoyed your stay with us. Thank you for commending our staff and I look forward to commending Myles for delivering the level of service we pride ourselves on. Thank you for choosing to stay at Hotel Valencia and we hope to welcome you back soon. Sincerely, Brent.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
joannsalinas wrote a review Sep 6
Customer service is amazing. Everyone is so helpful and friendly! The hotel is super clean and you can't beat the location. To be in the middle of the hub of Santana Row was perfect! Not to mention they have a spa right next door.
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Brent Gaines, General Manager at Hotel Valencia Santana Row
Responded 1 week ago
Dear joannsalinas, Thank you so much for the outstanding review! We are delighted to know that you had such a wonderful time with us. We hope to see you again soon! Regards, Brent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$438 - $537 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel valencia santana row, valencia santana row hotel
LOCATION
United StatesCaliforniaSan Jose
NUMBER OF ROOMS
215
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Frequently Asked Questions about Hotel Valencia Santana Row
Which popular attractions are close to Hotel Valencia Santana Row?
Nearby attractions include Santana Row (0.02 miles), Winchester Mystery House (0.2 miles), and Straits - Santana Row (0.06 miles).
What are some of the property amenities at Hotel Valencia Santana Row?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Hotel Valencia Santana Row?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Valencia Santana Row?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hotel Valencia Santana Row?
Conveniently located restaurants include Maggiano's Little Italy, Fogo de Chão Brazilian Steakhouse, and Left Bank Santana Row.
Are there opportunities to exercise at Hotel Valencia Santana Row?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Hotel Valencia Santana Row?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Valencia Santana Row offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Valencia Santana Row?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Valencia Santana Row?
Many travelers enjoy visiting Winchester Mystery House (0.2 miles), History Park (4.9 miles), and Peralta Adobe and Fallon House Historic Site (3.1 miles).
Is Hotel Valencia Santana Row accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.