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Hotel Valencia - Santana Row

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355 Santana Row, San Jose, CA 95128-2049
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (295)
Room & Suite (133)
Dining (20)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Valencia - Santana Row
Updated 01/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 86 hotels in San Jose
Location
Cleanliness
Service
Value
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or experience "unruly" tapas and shared plates in Oveja Negra Restaurant. Hotel Valencia Santana Row invites our guests to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Rooftop terrace
Paid private parking on-site
Wifi
Hot tub
Rooftop pool
Outdoor pool
Sauna
Restaurant
Breakfast in the room
Rooftop bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
On-demand movies
VIP room facilities
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Business
Languages Spoken
English, Spanish
936Reviews9Q+A100Room tips
Traveler rating
  • 428
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  • 51
Time of year
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Popular mentions
Daniel K wrote a review Jan 3
District of Columbia1017 contributions139 helpful votes
This hotel is located in the heart of Santana Row. Very good location. Parking lot is one block away, which is not bad. Cozy and boutique hotel to stay for shopping and Sanata Row, but very noisy at night. You can hear people screaming at the street and next room. Attentive staff and decent wifi
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Date of stay: January 2022Trip type: Traveled with family
1 Helpful vote
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joetta2014 wrote a review Dec 2021
Milpitas, California28 contributions37 helpful votes
Family and I are here now and booked 5 rooms to celebrate Christmas together. Called front desk yesterday and told the girl we would be arriving early 1-2pm, and we would be doing our gift exchange and asked where the best common area for us to do this was. She suggested the courtyard and said it had a tent and heaters due to the cold weather. Great! I told her we also were gonna take some group shots and had a friend coming to take some photos. She said the 7th floor terrace was closed. The restaurant was closed. But, again suggested the courtyard area for our photos. Great! Fast forward to today: They we’re setting up for a private event on said patio and we were told we could not sit out there. ???? I have 13 family members trudging through the lobby with Christmas gifts, newborn babies and elderly grandparents and no place to sit and do our gift exchange. No one can suggest any other areas for our group to use. I ask if we can sit on the 7th floor patio. Nope. We go up to the 5th floor pool and think we can use the tables and chairs up there. Nope. Our keys don’t work to get to the pool area. The nice front desk girl eventually showed us to the bar area but said it opened at 4 and we would have be out. We decide to do our gift exchange in our room, yes, all 13 of us. And then meet our friend to take a few pics. We were told we could use one little area of the patio to take pics. Mid way through pics, the manager (Juan) interrupts and says I needed to have a contract signed in order to have a photographer take our pics on site? I said he’s a friend of ours and we our guests here???? Just because he has a nice camera, he needs to sign a contract? He shuts us down from taking photos. We will never stay here again. The private party on the courtyard continued as we speak. Our room faces the courtyard so we had the pounding music and people talking via microphone making it impossible to sleep. We called front desk three times. Each time they said “we’ll fix it” but didn’t. They offered to move us at 11.30pm??!! How about if you have other guests in the rooms near the courtyard, don’t book a private party down there??? Also, if you are renting the only space in the hotel that the other guests can use to socialize in to a private party, maybe open up some of the other spaces (7th floor, restaurant, etc)? So, If you plan to stay in your room the whole time and don’t need any sleep, this place is for you. It’s now 1am and the music is still thumping. Hotel Valencia needs to get their sh#t together and work on customer service. We’ve stayed here in the past and have held business functions here. Not anymore. This was an awful experience.
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Date of stay: December 2021Trip type: Traveled with family
1 Helpful vote
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Joey G wrote a review Nov 2021
Houston, Texas91 contributions73 helpful votes
Enjoyed our stay at Hotel Valencia. Rooms well equipped, appreciated the grab and go breakfast. Beds very comfortable. Lighting could be brighter in the rooms, and wifi was spotty. Would stay here again.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Room Tip: Upgraded to a suite and were happy with the room
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1 Helpful vote
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Response from Brent Gaines, General Manager at Hotel Valencia - Santana Row
Responded Nov 4, 2021
Dear Joey G, Thank you for taking the time to write a great review regarding your recent stay with us at Hotel Valencia Santana Row and for sharing your experience regarding our Grab & Go breakfast and Valencia beds. The feedback with the lighting in the guest rooms and the WiFi is very appreciated and helpful for us to address our opportunities. Thank you for choosing to stay at Hotel Valencia and we hope to welcome you back soon. Sincerely, Brent.
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lpf26 wrote a review Sep 2021
Rye, New York2 contributions
I can not believe I spent $375 to stay here for one night. It was awful. The room was beat up and the bathroom was nasty. The same dirty dishes were sitting in the hallway for over 24 hours. Additionally our room faced the road which was very noisy. We would have been way more comfortable in Hyatt Place or something like it. The woman at the front dest was also rude. A lot of these positive reviews must be fake.
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Date of stay: August 2021
Rooms
Location
Service
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Response from Brent Gaines, General Manager at Hotel Valencia - Santana Row
Responded Sep 29, 2021
Dear Ipf26, Thank you for taking the time to share your feedback. I sincerely apologize for not delivering the level of service we pride ourselves on. It is feedback like yours that is important and helpful for us to address opportunities we have in our operation. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Brent.
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Benoit C wrote a review Aug 2021
Sunnyvale, California8 contributions
Do not make a reservation on this hotel. I made a booking with Booking.com and sadly had to cancel it because of US borders closed. Cancellation was supposed to be free and was made 1 month before reservation date, but they still debit my credit card ! I tried to contact them but nobody take care to answer me. I will definitely never go to this hotel.
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Date of stay: August 2021
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Response from Brent Gaines, General Manager at Hotel Valencia - Santana Row
Responded Sep 24, 2021
Dear bencN6796KJ, Thank you for taking the time to share your feedback. I sincerely apologize for not delivering the level of service we pride ourselves on. It is feedback like yours that is important and helpful for us to address opportunities we have in our operation. I can assist in resolving the issue with your cancellation fee. Please contact me directly at the Hotel 408-551-0010. Sincerely, Brent.
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PRICE RANGE
$210 - $459 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel valencia santana row, valencia santana row hotel
LOCATION
United StatesCaliforniaSan Jose
NUMBER OF ROOMS
215
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Frequently Asked Questions about Hotel Valencia - Santana Row
Which popular attractions are close to Hotel Valencia - Santana Row?
Nearby attractions include Santana Row (0.02 miles), Winchester Mystery House (0.2 miles), and Straits - Santana Row (0.06 miles).
What are some of the property amenities at Hotel Valencia - Santana Row?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Hotel Valencia - Santana Row?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Valencia - Santana Row?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hotel Valencia - Santana Row?
Conveniently located restaurants include Maggiano's Little Italy, Fogo de Chão Brazilian Steakhouse, and Yard House.
Are there opportunities to exercise at Hotel Valencia - Santana Row?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Hotel Valencia - Santana Row?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Valencia - Santana Row offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Valencia - Santana Row?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Valencia - Santana Row?
Many travelers enjoy visiting Winchester Mystery House (0.2 miles), History Park (4.9 miles), and Peralta Adobe and Fallon House Historic Site (3.1 miles).
Is Hotel Valencia - Santana Row accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.