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Hotel Valencia - Santana Row

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Hotel Valencia - Santana Row
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696 Reviews from our TripAdvisor Community

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Showing 655: English reviews
Cork, Ireland
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Being European I rarely get that European feel away from home! However the heat in San Jose, the refreshing breeze and the fragrant flowers in terrace courtyard make this feel like Spain! The reception is plain and simple staffed by friendly people. The rooms are specious and even the courtyard view is excellent. The pool is nicely located to attract... More 

Helpful?
Thank Andy B
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Andy B, Thank you for your lovely comments! Bonnie Best, General Manager More 

New York City, New York
Level Contributor
121 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

room wasn't that great nor what i expected since this is right in the heart of Santana Row and the common area and ambiance was contemporary. the restaurant breakfast buffet is limited but fine for a quick bite. room service was very good. the pool area was relaxing but you had to call for a drink and wait 10 minutes.... More 

Helpful?
Thank Joefrombrooklyn
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Joefrombrooklyn, Thank you for taking time to provide your feedback on your recent stay. Sincerely, Bonnie Best, General Manager More 

Miami Beach, Florida
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a weekend. It is located right in the middle of Santana Row, so there is lots to do. We were upgraded to a junior suite, and it was spectacular, with a view of Santana Row. It was spacious, modern, with a huge bathroom and shower and high speed internet. There is a free continental breakfast that... More 

Helpful?
Thank motoman4540
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for your lovely comments. Bonnie Best, General Manager More 

Sunnyvale, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I've stayed at Hotel Valencia several times for weekends and special occasions. The rooms are spacious and well appointed and the location is great for a fun getaway with lots to do right outside the door. The rooftop pool and jacuzzi are wonderful if dining, shopping, and people watching isn't your thing. The staff is friendly and attentive and you... More 

Helpful?
Thank VenturingAfar
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear VenturingAfar, Thank you for sharing your experience at Hotel Valencia! Bonnie Best, General Manager More 

Auckland, New Zealand
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel good but couldn't pay mini bar on leaving and was billed over $68 for three cans of beer on my credit card when I got home. The beer was cold but not that good. Hotel was handy to some nice restaurants and the staff were friendly but I don't think I'll be going back.

Helpful?
Thank thomaslivingstone
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear thomaslivingstone, I apologize if there was a mix up on the charging of mini bar items. If you have not gotten this resolved to your satisfaction, please contact me so that I may assist you. Sincerely, Bonnie Best, General Manager More 

leawood, kansas
Level Contributor
307 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Modern service oriented hotel. Good food, hopping bar. Needs more and better weight equipment in fitness room. Not far from airport. A number of restaurants in walking distance. Also high end shopping.

Helpful?
Thank colesloough
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear coleslough, Thank you for your feedback on your recent stay. Unfortunately, due the physical space available, we are not able to add more weight equipment. We have tried to provide a variety of equipment for all users. We do sell passes to the 34,000 square feet Bay Club next door to the hotel which has a vast array of... More 

Level Contributor
11 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Been staying there several times and its a really nice hotel during all season. It's clean, rooms are big and well equipped, nice fitness center, great breakfast and fantastic staff. The hotel is located at Santana Row shopping district and you can walk to the nearest mall which lies in direct extension of the shopping street. Parking is a bid... More 

Helpful?
Thank HansenDKK
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear HansenDKK, Thank you for taking time to share information on your recent stay. Sincerely, Bonnie Best, General Manager More 

San Francisco, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel Valencia is a luxury hotel located in a prime shopping and dining district. The area terrain is flat, paved, well-maintained and within 2 blocks of a grocery store, pharmacy. We stayed in room 562, which has a roll-in shower. The hotel was able to hold the room for us prior to our arrival to ensure that we got the... More 

Helpful?
Thank Genwah2015
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Genwah2015, Thank you for taking time to share your impressions of Hotel Valencia. Sincerely, Bonnie Best, General Manager More 

Charlotte, North Carolina
Level Contributor
112 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent a night here and had two adjoining rooms. Firstly, I picked the hotel for the location. My teenagers wanted to do some shopping and there are some good shops on this street and a nice mall close by. There are very good dining options a very short stroll from the hotel. The hotel staff surprised me because I... More 

Helpful?
Thank m5clt
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear M5dt, Thank you for your feedback and constructive suggestion regarding music on Cielo. Sincerely, Bonnie Best, General Manager More 

London, United Kingdom
Level Contributor
66 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've just spent 8 nights at Hotel Valencia. Our room was lovely and overlooked the courtyard with a balcony. Absolutely no complaints about the room at all - it was great. I enjoyed looking out on the courtyard - there is always something happening (weddings, conferences, lunches). This hotel is in a prime location on Santana Row. You step out... More 

Helpful?
1 Thank luxuriousliving
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear luxuriousliving, Thank you for taking the time to provide feedback on your recent stay. I apologize for the poor service at the pool during your stay. We had a employee call-offs and were not able to replace the staff. We schedule to a bartender at the pool on summer weekends but this particular weekend we were not able to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or dine in the acclaimed Citrus Restaurant. Hotel Valencia Santana Row invites guest to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 

Additional Information about Hotel Valencia - Santana Row

Address: 355 Santana Row, San Jose, CA 95128-2049
Location: United States > California > San Jose
Price Range: $249 - $501 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel
Hotel Style:
#2 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#8 Business Hotel in San Jose
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