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Best Western Lanai Garden Inn & Suites

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Traveler (26)
Room & Suite (28)
Dining (3)
Overview
  • Excellent29%
  • Very good36%
  • Average21%
  • Poor9%
  • Terrible5%
Travelers talk about
“tully road”(8 reviews)
“sleep train”(3 reviews)
“best westerns”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
2 Star accommodation
All hotel details
Additional information
Offers from Best Western Lanai Garden Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Lanai Garden Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (237)
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232 results
Traveler rating
71
79
48
22
12
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LanguageEnglish
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71
79
48
22
12
Show reviews that mention
All reviewstully roadsleep trainbest westernsthe usual breakfast itemsroom was cleanthe san jose areafreeway accessboiled eggsneeded a place to stayconvenient locationwould stay here againking suiteyogurtfront desk clerkeasy accessstaff was very friendly and helpfulhot breakfast
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1 - 5 of 232 reviews
Reviewed 2 weeks ago

Very convenient location for traveling Hwy 101. The property was quiet and restful with a good breakfast. Clean room with comfortable bed. The staff was friendly and helpful. If we travel that way again we will use this motel even though it was expensive. San...More

Thank elouise210
Response from lanaigm, Manager at Best Western Lanai Garden Inn & SuitesResponded 2 weeks ago

Thank you for the wonderful feedback of Best Western lanai Garden. We are delighted to know you loved each and every aspect of our hotel and that our courteous associates made your visit a memorable one. Your kind compliments will be shared with the entire...More

Hotel's Favorite
Reviewed May 5, 2018

Nice quiet room. Staff was very friendly and helpful .Breakfast, parking and internet was included in room price. A good hotel choice for work in Los Altos at a much cheaper price. Hotels that are in the San Jose area are twice the price. Remember...More

Thank Elaine P
Response from lanaigm, Manager at Best Western Lanai Garden Inn & SuitesResponded May 7, 2018

Dear Elaine, Thank you for taking the time to write this review regarding your recent stay with us. It is always so helpful to know what we did right and what things that we can improve on. I am glad that you found the staff...More

Reviewed 3 weeks ago

Hotel is located in a less then desirable area of town. We were approached by at least 2 homeless people while unloading. There were numerous homeless not only around the hotel but in the area. Didn’t feel safe. The hotel itself was dirty. The carpet...More

Thank 81artmonk
Response from lanaigm, Manager at Best Western Lanai Garden Inn & SuitesResponded 2 weeks ago

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us...More

Reviewed June 30, 2018

Our room was always clean upon arrival and kept that way throughout our stay and they respected our privacy. Our jaquzi tub was kept clean and supplies for our room never ran out. The Contenental Breakfast always wonderful.

Thank Lizz R
Response from lanaigm, Manager at Best Western Lanai Garden Inn & SuitesResponded July 2, 2018

Thank you for such an incredibly great review! Everyone at the Best Western Inn Santa Clara takes pride in their work and it shows by how pleasant our customers are. Please come back and visit us in the future.

Reviewed June 23, 2018

Decent property in San jose. Convenient to freeways if needed. Area is somewhat sketchy and not conducive to walking about. Pricing on rooms in San Jose is sky high so $250/night plus tax may not be out of line for this area but it IS...More

Thank Kevin S
Response from lanaigm, Manager at Best Western Lanai Garden Inn & SuitesResponded July 2, 2018

Thank you for your review ! We keep our prices competitive with other hotels. I apologized for the cigarette smell. Our property is a Non-Smoking hotel but there are guests that inconsiderately breaking the policy. Your support and feedback inspires our staff to provide every...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Room Service
Fitness Center with Gym / Workout Room
Hotel Amenities
Wheelchair access
Free Parking
Breakfast included
Multilingual Staff
Non-Smoking Hotel
Room Service
Business Center with Internet Access
Concierge
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Outdoor pool
Fitness Center with Gym / Workout Room
Details
Price range
$144 - $276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$144 - $276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (26)
Room & Suite (28)
Dining (3)
Pool & Beach (3)
Business Center & Event Rooms (2)
Questions & Answers
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John R
March 17, 2016|
AnswerShow all 2 answers
Response from John B | Reviewed this property |
We always call the motel. Policies change as we found out the hard way.
0
Votes
Room Tips
"2nd floor end of hall away from elevator the best. also with jaquzi tub makes for perfect relaxation."
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"Room in back. Bring a fan or sound machine. Heavy traffic in front and a barking dog at a home in the back."
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"excellent."
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"clean and remodeled..micro/coffee/small fridge"
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