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San Jose Marriott

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852 Reviews from our TripAdvisor Community

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Showing 823: English reviews
Buncrana, Ireland
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I had a quirky room (1902) but I soon got over that. The hotel is clean and basic but it does have shower gel and soap. As a European, this is a big thing. Seriously. Drinks at Tanq were cool but pricey. There was a good vibe. The $20 buffet was good but again basic. The a la cartel was... More 

Helpful?
Thank kttft6
California
Level Contributor
216 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First night, waited more than 2 hours for a cheese platter called in at 5pm. Finally canceled it. Later that same night -- 11pm on a Saturday -- we called up for room service. Room service was closed. On a Saturday night??? The following day we tried one more time to call in a cheese platter in the afternoon &... More 

Helpful?
Thank theresaw
Mark S, Guest Relations Manager at San Jose Marriott, responded to this review

We truly appreciate you bringing your concerns with us and sincerely apologize for the inconvenience you've experienced with delayed service. We will be sharing your review with our team to ensure we provide our guests with timely service and we truly hope you will allow us another opportunity to improve upon your stay. More 

Omaha, Nebraska
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for business and got upgraded to a great corner room (1800) which had walls of windows with spectacular views. What you expect from Marriott as far as comfy bed, desk, etc. Easily walked to restaurants and park. Staff was friendly and helpful.

Helpful?
Thank Jennifer N
Mark S, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for sharing your wonderful experience with us, Jennifer. We are so thrilled to learn that you enjoyed our beautiful room views as well as the exceptionally comfortable beds. It is always exciting to hear that our team provided you with helpful, friendly service. Should your travels bring you back to San Jose, it would be our absolute pleasure... More 

Slough, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Nice hotel in a grand building. Good pool for famillies. Rooms smaller than I anticipated for the money. Also beds seemed small. Ok for an overnight stay pre or post flights but would not recommend for an extended stay considering all of the variety of places in the surrounding area. Staff very helpful with no fuss check in and check... More 

Helpful?
Thank Busymum007
Mark S, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for sharing your valuable feedback with us, as it allows us to continuously improve our service. While we are glad to hear that our team provided you with a seamless check-in & check-out experience, we appreciate your input regarding our rooms. Should your travels bring you back to San Jose, we hope you will allow us another opportunity... More 

London, United Kingdom
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel for a family wedding for 4 nights in August. The staff were always courteous and helpful, Check in/out was really smooth. A few minor issues with the key not working for the rooms which we had to get updated a few times in reception. Also housekeeping had to be told a few times during our... More 

Helpful?
Thank kamali_kuri
Mark S, Guest Relations Manager at San Jose Marriott, responded to this review

Nothing thrills us more than reading your brilliant experience with us! We are so delighted to know that you had a wonderful, comfortable stay inside our renovated guest rooms as well as our convenient location in downtown San Jose. We are also glad to hear that you thoroughly enjoyed our filling breakfast options and that our team was able to... More 

San Diego, California
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I have friends that live in Santa Calra and this is my go to hotel whenever I go and visit them. I have always gotten an upgrade to a deluxe room, the wifi is included if you are a Marriott member, there is Netflix that is in each room, walking distance to everything! the hotel is big, but not a... More 

Helpful?
Thank laurenjlopez
Mark S, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for your kind words, Lauren. It is always wonderful to hear from our returning guests, we are so thrilled that you always enjoy a seamless, unforgettable stay. We kindly appreciate your recommendation and look forward to hosting you again in San Jose. More 

Chicago, Illinois
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My wife and I stayed for a wedding reception. The staff is very helpful but the air-conditioning cannot keep the rooms cool to the thermostat setting. I kept it at 60 and it never got near 70 degrees. We changed rooms and realized that the heating and air-conditioning system is just bad. At the reception, the area was so warm... More 

Helpful?
Thank Vishnu C
Mark S, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for sharing your feedback with us, Vishnu. We are truly disappointed to learn about the inconveniences you experienced with our air conditioning and will be further investigating the issue to ensure it doesn't happen again. Should your travels bring you back to San Jose, we hope you will allow us another opportunity at providing you with the 5-star... More 

London, United Kingdom
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

- ideal location for both town and convention centre. - sleep quality of bed and room is outstanding. - spacious rooms, each twin bed is a double bed. - good food and drink options in hotel. - room service is at limited hours. - tea maker can be improved, it's a unconventional small one difficult to use can heat 1... More 

Helpful?
Thank AhmedJamal
Mark S, Guest Relations Manager at San Jose Marriott, responded to this review

We sincerely appreciate your kind review, Ahmed! Nothing delights us more than knowing that you enjoyed exceptional service from our team and that you were able to fully relax in our comfortable guest rooms. Thank you for sharing your feedback regarding our tea maker & pool, we will be sure to share your input with our team. Should your travels... More 

Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Wow! Just wow! Amazing staff. Let me first start by saying that I am in hotels every week hosting seminars for the company I work for. As manager on the team, I work directly with the banquet team. I see many different levels of customer service. Smiles! Walking in and instantly being greeted with happy smiling faces is the absolute... More 

Helpful?
Thank Sarah M
Mark S, Guest Relations Manager at San Jose Marriott, responded to this review

Nothing brightens up our day more than reading kind, wonderful reviews like yours, Sarah. We are so thrilled to know that our team provided you with efficient, friendly service and that they were able to assist in making your events seamless. It is truly our pleasure to provide you with such unforgettable experiences every time and look forward to hosting... More 

Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although the hotel car entrance can be a little challenging to find (given an underground garage is right beside the hotel) the staff were amazingly caring and helpful. The rooms themselves were very nice and well decorated. The restaurant has a great buffet and great restaurant staff. Overall I would stay here again.

Helpful?
Thank Jeff S
Mark S, Guest Relations Manager at San Jose Marriott, responded to this review

We appreciate you sharing your experience with us, Jeff. Nothing delights us more than knowing that you enjoyed our beautifully decorated hotel and that our team provided you with caring, friendly service. We are also overjoyed to read that you were able to join us for some delicious dishes. Thank you for your review, we eagerly await our next opportunity... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about San Jose Marriott

Address: 301 S Market St, San Jose, CA 95113-2832
Location: United States > California > San Jose
Price Range: $191 - $498 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Jose Marriott 4*
Number of rooms: 506
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Also Known As:
San Jose Marriott Hotel San Jose
Marriott San Jose
Hotel Style:
#3 Luxury Hotel in San Jose
#4 Green Hotel in San Jose
#4 Business Hotel in San Jose
#9 Romantic Hotel in San Jose
#11 Family Hotel in San Jose
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