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Dolce Hayes Mansion

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Dolce Hayes Mansion
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1,087 Reviews from our TripAdvisor Community

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Showing 1,062: English reviews
Denver, Colorado
Reviewed 1 week ago

There was wedding celebration going on a party below my room with extremely loud music. I called the front desk atv11:00 pm to complain about the music and all they did was informed me that weddings run until 11:45 pm and said the only thing they could do was to move me to another room - at 11:00 pm they...

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Helpful?
1Thank familytraveler621
Yves H, General Manager at Dolce Hayes Mansion, responded to this review

Thank you for sharing your review of your stay at the Dolce Hayes Mansion. We strive to offer amazing stays and experiences for all our guests and thus was saddened to learn of your less than stellar experience with regard to the music played at the wedding in our Grand Ballroom. Please accept my sincerest apologies that the offered resolution...

Pleasant Hill
Reviewed 2 weeks ago

Room was a bit noisy and the refrig and light switch was broken. The spa treatment was great but the amenities at the spa were poor compare to other spas i.e. No combs, faceclothes ... The bartender was very friendly and made great drinks and very nice. The place was very clean. Staff friendly

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Helpful?
1Thank dianel979
Yves H, General Manager at Dolce Hayes Mansion, responded to this review

Thank you kindly for submitting a review of your recent stay at The Dolce Hayes Mansion Hotel/Spa & Conference Center. It was a joy reading your wonderful comments about our friendly staff, especially with regard to our bartender and the service you received. I will be certain to pass your feedback on to our Palm Plaza Lounge management who always...

Seal Beach, California
Reviewed 2 weeks ago

I have stayed at Hayes Mansion a handful of times while visiting my father in San Jose, and I always try to stay at the mansion if I can afford it. The grounds are beautiful, the rooms are clean and comfortable, and they have a pretty good happy hour at the lounge. I also like that you can drive around...

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Helpful?
Thank thelongguy
Yves H, General Manager at Dolce Hayes Mansion, responded to this review

Thank you for submitting such an amazing review regarding your most recent visit to San Jose. It was a great pleasure welcoming you back, and we truly appreciate your loyalty in once again choosing the Dolce Hayes Mansion as your host. I enjoyed reading your comments detailing the beauty of the property as well as the comfort of your room....

Kirkland, Washington
Reviewed 2 weeks ago via mobile

The Hayes Mansion is a big part of San Jose history. The family owned newspapers in the area. The mansion has been well restored and many artifacts and photos from the era and the family are part of the experience. Even the original fire hose reels, patterned metal ceilings and amazing patterned walls. We enjoyed a glass of wine and...

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Helpful?
Thank ckmarq
Yves H, General Manager at Dolce Hayes Mansion, responded to this review

It was an immense pleasure reading your fabulous review regarding your recent visit to the Dolce Hayes Mansion. Thank you for sharing your gracious comments referencing several historic aspects within our property. Jay and Everis Hayes (Mary Hayes' sons) were indeed the original founders of the San Jose Mercury News and are featured in the Picture Gallery you mentioned, along...

.
Reviewed 2 weeks ago

Such a cute little get away! If you are in the area I say spend a couple extra bucks and stay here, the place is beautiful! The outside and inside of the hotel are gorgeous, oldish and newish at the same time it's rustic.

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Thank 695ashlyf
Yves H, General Manager at Dolce Hayes Mansion, responded to this review

Thank you kindly for posting such flattering comments regarding the beauty of our property, both "inside and outside". You mentioned it is both "oldish and newish" which is a testament to the Mansion being over 112 years old while still offering state of the art facilities and amenities to our guests. It was a great pleasure hosting you during your...

San Francisco
Reviewed 2 weeks ago

Hayes Mansion is a Silicon Valley hidden gem. I would recommend it for business or pleasure. The rooms are above average and the amenities are equal to any 4-star brand. The lone negative note is the failure to offer a complete dinner service.

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Helpful?
Thank SFMBAman
Yves H, General Manager at Dolce Hayes Mansion, responded to this review

Your review was a delight to read, and I thank you for providing us with such positive feedback. Being able to deliver an extraordinary experience to our guests is our constant goal, and I am so very happy that you consider the Hayes Mansion to be a "Silicon Valley hidden gem". It our genuine hope that we continue to extend...

Lincoln
Reviewed 2 weeks ago

We have stayed in a variety of hotels in the San Jose area for many years. This is now our new go-to place for all of our Bay Area activities from now on! The grounds are lovely, even in the rain, and everyone was so friendly. We loved the size of our room, which was a Junior Suite. Very luxurious!!!

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Thank O5186ZGsharonm
Yves H, General Manager at Dolce Hayes Mansion, responded to this review

Thank you for allowing us to host you during your recent visit to San Jose, and for taking the time to share your fabulous review of your visit to the Dolce Hayes Mansion. We are grateful for your marvelous comments regarding the luxuriousness and beauty of the property and the friendliness of our staff, but above all we are overjoyed...

Boston, Massachusetts
Reviewed 2 weeks ago

Although it was not near my work destination, I ended up Staying at the Dolce Hayes Mansion since it was recommended on my company's travel site. The hotel is about 1/2 hour drive from the airport and tech companies. The hotel is lovely. The turn-of-the-century building contains many original architectural details, but has been totally refurbished. Personally, I love the...

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Thank gwardbeeler
Yves H, General Manager at Dolce Hayes Mansion, responded to this review

Thank you so much for taking the time to share the wonderful details of your recent stay at the Dolce Hayes Mansion in San Jose. I took great delight in reading your kind comments regarding the beauty of the historic Mansion architecture, the comfort of your guest room and the many amenities you enjoyed during your visit. I am happy...

Newtown, Connecticut
Reviewed 2 weeks ago

Beautiful place. The wood paneled rooms and wood staircase near the lobby are worth seeing. The place is filled with old world charm. The bar area is great and full of "in the know" locals who go there for the quiet ambiance. Good food too.

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Helpful?
Thank Gregg G
Yves H, General Manager at Dolce Hayes Mansion, responded to this review

It gives me great pleasure to learn that you enjoyed your visit here at the Dolce Hayes Mansion in San Jose. Thank you so much for mentioning, in complimentary fashion, the specific details regarding the historic Mansion areas such as our meeting rooms, staircases and lobby. We greatly appreciate having had the opportunity to host you and look forward to...

Minneapolis
Reviewed 2 weeks ago

Average customer service can be improved!!!! Phone service and security service poor. Staff do not answer phone calls within a timely manner. Restaurant service was good and staff was working to provide

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Helpful?
Thank Carolyn S
Yves H, General Manager at Dolce Hayes Mansion, responded to this review

Thank you so very much for sharing your review of your recent visit to the Dolce Hayes Mansion in San Jose. I was thrilled to see we earned a 5-Star review from you and that you enjoyed our restaurant service. World class service, extravagant accommodations and delightful culinary experiences are what we strive for at the Hayes Mansion so I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Once a lavish private estate, the Hayes Mansion stands as one of the South Bay's most impressive and distinctive historical structures. Surrounded by lush, emerald green lawns, accented with gardens of vibrant, colorful flowers and guarded by towering palm trees, the 100-year old estate has been refurbished, upgraded and transformed into a luxurious hotel, resort and spa. The Dolce Hayes Mansion, steeped in tradition and rich in history, provides visitors with an extraordinary experience. Leisure guests can enjoy a walk in the park, working out in our fitness center, swimming in our pool, relaxing in the spa, or having a delicious meal in either our restaurant or bar. ... more   less 

Additional Information about Dolce Hayes Mansion

Address: 200 Edenvale Ave, San Jose, CA 95136-3309 (Formerly Hayes Conference Center)
Location: United States > California > San Jose
Price Range: $140 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dolce Hayes Mansion 4*
Number of rooms: 214
Reservation Options:
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Also Known As:
Dolce Hayes Mansion Hotel San Jose
Dolce Hayes Mansion San Jose
Hotel Style:
#1 Luxury Hotel in San Jose
#5 Business Hotel in San Jose
#6 Romantic Hotel in San Jose
#7 Family Hotel in San Jose
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Questions & Answers

Here's what travelers have asked, with answers from Dolce Hayes Mansion staff and other travelers.
6 questions
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Green Valley, Arizona
over a year ago
Green Valley, Arizona
over a year ago
23 days ago

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Questions? Get answers from Dolce Hayes Mansion staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“try to get a room in the main building”
 of 5 bubbles 356mike, 3 days ago | Read review
“If staying in the Conference Wing, request a room on a high floor”
  • Bathroom, marble counter and all the amenities
  • Room with two queen beds
 of 5 bubbles gwardbeeler, 2 weeks ago | Read review
“top floor always better”
 of 5 bubbles myycmyyc, 3 weeks ago | Read review
“newer rooms may help allergies, if hay fever etc...”
 of 5 bubbles 340lindal, Sep 12, 2016 | Read review
“Choose a good room by staying in another hotel.”
 of 5 bubbles SueC0, Sep 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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