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Hayes Mansion San Jose, Curio Collection by Hilton

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Traveler (427)
Room & Suite (164)
Videos (1)

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About

#8 of 81 hotels in San Jose
Location
4.1
Cleanliness
4.5
Service
4.2
Value
4.1
Daily Mandatory Charge includes: .195% CA Tourism Assessment and .5% for San Jose Hotel Business District Improvement One of California's most iconic destinations, Hayes Mansion, a timeless majestic estate is surrounded by spectacular grounds and a 20-acre park in South San Jose. Your place to relax, recharge and reconnect. Guests can enjoy our heated outdoor pool and hot tub, sports and fitness facilities, on-site dining, and adjacent walking trails. The perfect venue for sophisticated social events or corporate celebrations, we offer 30,000 square feet of flexible indoor and outdoor space to meet your unique requirements.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Park View
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Breakfast Included
1,854Review14Q+A100Room tips
Traveler rating
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601philipp wrote a review Feb 2024
Irvine, United States11 contributions8 helpful votes
This is a very charming historic hotel. The restaurant Palm & Ember was delicious! The lobby was very fancy and elegant! The beds were soft and cushiony! However, there was noise from the airport. Overall, I would recommend you to stay at this beautiful property!
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Date of stay: February 2024
Value
Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from erin beadle, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton
Responded Feb 5, 2024
Thank you 601phillipp for your feedback and I am happy to see you enjoyed the properties beauty! Hopefully next time you can experience that little something extra that makes it a 5-star experience. Safe Travels, Erin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JDMiami wrote a review Jul 2023
Miami, Florida74 contributions41 helpful votes
Hotel's Favorite
We were here for five nights and used the hotel as our base for several day trips. We found our room well appointed, clean and comfy. We were there during a heatwave and I was worried about the a/c but it blew super cold. The hotel is very quiet, particularly the southern building. We didn’t use the facilities except for one drink at the bar. Can’t comment on the restaurant. We were glad we stayed here rather than one of the airport hotels. It’s a little out of the way but everything you need is within a mile or so. Would definitely stay here again.
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip: This hotel is in a residential area. Definitely need a car.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daniel B wrote a review Dec 2023
1 contribution
The bridal suite was excellent with a great view. Food in the restaurant is oh so good and the service is par excellent. There is plenty to do across the street at the park like taking nature walks and playing paddle ball. You can also ride your bike.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from erin beadle, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton
Responded Dec 14, 2023
Thank you P7901FWdanielb for sharing your experience and trusting us with your BIG day. Happy to see it was everything you wanted it to be, and you had a chance to enjoy the lovely Edenvale Garden Park. Erin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kinsey S wrote a review Dec 2023
1 contribution
Jackie at the front desk was very kind and helpful. The cleaning crew and bartenders were also very friendly. All if the management staff were very curt and seemed too busy to answer simple questions. The mansion is beautiful, I think they were having some sewer issues during my stay as it smelled strongly of sewer. For a Hilton property I was pretty disappointed in the cleanliness also. Probably won't stay here on future trips.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Keep the map at hand as it's easy to get lost
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from erin beadle, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton
Responded Dec 11, 2023
Dear 891kinseys, So sorry to see you did not have the experience we are known for. Glad you found the staff helpful and friendly. Hopefully next time the issue in our public restrooms will be resolved and you give us another chance to surprise and delight. Thank you, Erin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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christinemaryramos wrote a review Dec 2023
Gilroy, California4 contributions
When you arrive at this property be prepared not to have any assitance with your luggage, no bell staff. The rooms need updating and food was terrible. I had a group in house and my client was so disappointed in the quality of food, rock hard english muffin breakfast sandwiches and oder's in the meeting space bathrooms.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Find another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from erin beadle, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton
Responded Dec 5, 2023
Dear christinemaryvirsune, I am so sorry to see you had such a poor experience. We typically pride ourselves on the food quality and newly renovated rooms. We also realize that the arrival experience can set the tone for your entire stay, so we have started to recruit for bell assistance team members. We hope this will assist in delivering the customer service we would expect when visiting such a beautiful property. Hopefully we have the chance to show you what it is like to feel at home in the mansion, sometime in the near future. Erin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard V wrote a review Nov 2023
2 contributions2 helpful votes
Nice rooms, bed was great and feels new. Space in the room was adequate as well and good for a bay area hotel. Best part of the stay were the staff who were really friendly and helpful especially Jackie. Kudos to her for being so helpful.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Parking might be tough on a full hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from erin beadle, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton
Responded Nov 21, 2023
Thank you for staying with us and sharing your feedback Voyage610237! Jackie is a great presence at the front desk, and it is wonderful to see her getting recognized. I am happy you enjoyed your stay, and we look forward to welcoming you back in the future. Erin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BkAdrian87traveler wrote a review Nov 2023
Fort Myers, Florida381 contributions80 helpful votes
Terrible service from the front desk. Younger lady was very impolite and rude. Asked about parking for our truck and trailer and it seemed to be a problem. Told us we could park across the road but couldn’t interfere with customer parking. (We are customers). Guess she needed more time to get back texting on her phone.
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Date of stay: November 2023Trip type: Traveled with family
Room Tip: Just hope you get someone at the front desk that has great customer service. Restaurant was great...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from erin beadle, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton
Responded Nov 21, 2023
Thank you for sharing your experience 22Traveler87, so we can address better ways to approach different situations. We truly appreciate your business and hopefully you give us another opportunity to deliver the customer service we are known for. Erin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scopium wrote a review Nov 2023
Los Angeles, California17 contributions26 helpful votes
Hayes Mansion in San Jose seems to present a series of challenges that could significantly detract from a guest's experience. The absence of bell staff can make for a difficult arrival, especially for those with heavy luggage or special needs. A lack of room service limits the convenience one typically expects from such an establishment, and being unable to order food from outside can feel overly restrictive, leaving guests feeling trapped with limited dining options. A depressing room atmosphere, perhaps due to outdated decor or inadequate lighting, can have a negative impact on the overall stay. The absence of a remote control is a basic amenity shortfall that can cause frustration. However, the most impactful issue seems to be the missing customer service, which is the cornerstone of any hospitality experience. It's clear that Hayes Mansion may need to address these areas to improve and meet the expectations of its guests. I can hear the receptionist talking to her son on the phone from down the hallway. Feels more like a holiday in.
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from erin beadle, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton
Responded Nov 8, 2023
Dear Scopium, Thank you for staying with us and sharing your feedback. We appreciate you sharing your experience and would like to share that we are in the process of hiring bell staff as well as bringing back in room dining. I would also like to apologize for the missing remote and hope that you received the replacement quickly since it is our goal to provide friendly and efficient service. We truly appreciate your business and I hope to welcome you back in the future, so you can try our new in-room menu!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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961leader wrote a review Oct 2023
Riverside, California123 contributions30 helpful votes
I can only speak to the room which was comfortable and clean. There is parking but it is very limited most of the time. Our room was quiet; the mattresses are on the softer side so if you like them firmer be aware.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from erin beadle, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton
Responded Oct 17, 2023
Thank you for sharing your experience 961leader. Glad you found the rooms clean and comfortable. Hopefully next time you can experience more of our amenities like the Palm & Ember restaurant or guest game room.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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toyamsanford wrote a review Oct 2023
San Francisco, California1 contribution
My room was horrible I had a portable air conditioner that I could not adjust the temperature. If I turned it off, I would get hot but leaving it on I was freezing. I had to call the front desk from my cell phone because the room phone didn't work. I didn't have a remote for the TV, there was no clock, and the lighting was horrible, I couldn't read or work because I couldn't see. I had to use the flashlight on my cell phone just to read the agenda for our conference.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from erin beadle, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton
Responded Oct 17, 2023
Dear toyamsanford, I would like to sincerely apologize for the condition of your room. This is hard to read as it is not typical and definitely not the experience, we want our guests to have. Thank you for bringing this to our attention so these issues can be addressed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$179 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dolce hayes mansion hotel san jose, dolce hayes mansion san jose
FORMERLY KNOWN AS
Hayes Mansion
LOCATION
United StatesCaliforniaSan Jose
NUMBER OF ROOMS
214
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HAYES MANSION SAN JOSE, CURIO COLLECTION BY HILTON $151 ($̶2̶1̶8̶) - Updated 2024 Prices & Hotel Reviews - CA

Frequently Asked Questions about Hayes Mansion San Jose, Curio Collection by Hilton
Which popular attractions are close to Hayes Mansion San Jose, Curio Collection by Hilton?
Nearby attractions include Happy Hollow Park and Zoo (4.9 miles), Almaden Quicksilver County Park (4.2 miles), and Japanese Friendship Garden (4.8 miles).
What are some of the property amenities at Hayes Mansion San Jose, Curio Collection by Hilton?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hayes Mansion San Jose, Curio Collection by Hilton?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hayes Mansion San Jose, Curio Collection by Hilton?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hayes Mansion San Jose, Curio Collection by Hilton?
Conveniently located restaurants include The Cheesecake Factory, The Boiling Crab, and Bistro Tupaz.
Are there opportunities to exercise at Hayes Mansion San Jose, Curio Collection by Hilton?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hayes Mansion San Jose, Curio Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Does Hayes Mansion San Jose, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hayes Mansion San Jose, Curio Collection by Hilton?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hayes Mansion San Jose, Curio Collection by Hilton?
Many travelers enjoy visiting History Park (4.5 miles).
Does Hayes Mansion San Jose, Curio Collection by Hilton have any great views?
Yes, guests often enjoy the park view available here.