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Hayes Mansion San Jose, Curio Collection by Hilton

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200 Edenvale Ave, San Jose, CA 95136-3309
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (338)
360
Panoramas (10)
Room & Suite (63)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hayes Mansion San Jose, Curio Collection by Hilton
Updated 11/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 87 hotels in San Jose
Location
Cleanliness
Service
Value
Travelers' Choice
The historic Hayes Mansion has recently completed exciting renovations to our guest rooms, meeting facilities, and more. In addition to these upgrades, we are pleased to announce that our hotel has rebranded to a Curio by Hilton. Stay with us to see all that Hayes Mansion has to offer. For more information on our enhanced cleanliness and safety measures, visit our Hilton CleanStay page.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1,706Reviews14Q+A100Room tips
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Popular mentions
romavo wrote a review Dec 2020
Seattle, Washington68 contributions113 helpful votes
We got there at night after a long day. Took a shower and went to sleep. When my wife woke up she discovered a quarter sized blood stain next to her shoulder. We heard maids working in the hallway and called one in. She had no clue and advised to talk to the reception. We packed and at check out a few minutes later mentioned this to the front desk clerk. She gave us the email of the manager. I emailed the the manager and never got a reply. I emailed once more and was ignored as well. Especially in the days of covid this is completely unacceptable. The lack of a response speaks volumes. I would avoid this hotel.
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Date of stay: November 2020Trip type: Traveled on business
2 Helpful votes
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Response from Jeff Carpenter, General Manager at Hayes Mansion San Jose, Curio Collection by Hilton
Responded 2 weeks ago
I am very disappointed to read about your experience at the hotel and the lack of follow up from your attempts to contact us. I apologize for the situation and completely understand why you would be frustrated and concerned. I assure you that this is not the norm and your poor experience is very concerning to us. I would like to get more information on who you were trying to contact, the specifics of the incident, and your stay so that I can follow up on it in detail. Could you please reach out to me directly at my email below. Jeff.Carpenter@hayesmansion.com Once again I apologize for the poor experience and our lack of follow up. I look forward to hearing from you so that I can look into this matter and determine what went wrong. Jeff Carpenter General Manager Hayes Mansion
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Mary s wrote a review Nov 2020
San Diego, California2 contributions2 helpful votes
Hotel's Favorite
Stayed for 4 nights while visiting my elderly Mom over Thanksgiving. Very convenient to a home in southwest San Jose, much more convenient than downtown. Rooms have been recently renovated. Ours was lovely, and it was absolutely spotless and sanitized. We wanted to be able to open windows in our room, and so this was a great choice. Free and abundant parking. Beautiful grounds. Our room wasn't large but was very comfortable with everything we needed (small fridge, comfy bedding). We don't do restaurants, inside or out, so not having that available was no problem for us. Staff was friendly and responsive. We will be back.
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Date of stay: November 2020
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1 Helpful vote
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MMM wrote a review Nov 2020
2 contributions3 helpful votes
The hotel was recently renovated and became affiliated with Hilton in July. The building and grounds are beautiful and the rooms have a very nice aesthetic. The bed was very comfortable. The hotel was very clean and this has been the only hotel I have visited with staff that has 100% mask compliance. Obviously, certain amenities were not available due to COVID, but they did their best. Without going into details, we did experience a minor issue during our stay, but they were very quick to apologize and their very kind and very helpful staff more than made up for it. Aside from that, my only minor critique that could be improved in the short term would be to have a little higher quality of soaps. This will be a fantastic property once things return to normal and I will absolutely stay here again on my next visit to the Bay Area!
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Date of stay: November 2020
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1 Helpful vote
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blissfuljourneys wrote a review Oct 2020
Malibu, California97 contributions168 helpful votes
I understand that opening a hotel during this pandemic is not an easy task for the staff to undertake. However, as a gold member guest who is losing breakfast, gym access, pool access, and many more basic amenities, I was expecting that the hotel staff will somehow attempt to make up for this loss of certain comfort, as least compensating it with some extra friendliness. Forget about "extra", I don't remember this level of the lack of warmness in a hotel... especially a Hilton hotel, not even in countries where people don't smile for nothing... From the receptionist to the manager that I called to discuss my Internet issues in the room, I felt that I was almost attacked for asking the wrong questions. The manager on the phone spoke NON-stop over me, not allowing me to finish a sentence. The whole atmosphere in the hotel was off, again, I'm sure partly due to the COVID restrictions, but partly due to the staff members. I am not going back to this place. Major mistake on my part to book it, hoping for a pleasant charming Curio Collection experience, but not getting even a fraction of it...
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Date of stay: October 2020
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1 Helpful vote
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Spencer W wrote a review Sep 2020
1 contribution1 helpful vote
Last weekend was our second stay at Hayes Mansion, and there's many reasons we came back, and will continue to return. COVID resulted in a closed restaurant and limited pool access, all totally understandable. 1. Beautiful, open grounds: Well kept, nice grass and foliage. We come here to get away from the city, and the lawn is well integrated into the experience and enjoyable. 2. Swimming: Our daughter loves the pool and hot tub. Pool is not deep, well maintained, and you can order a beer to be served poolside. It's a good time. 3. Comfortable, quiet rooms: They have renovated, and it shows. Our room was clean, stylish, and comfortable. Bathroom sink is a bit weird, but it has character. 4. Excellent service. Jackie and her coworkers at the front desk all treated us like family. Maintenance and grounds crew were nice too. My daughter almost had a tantrum at check-in, but staff helped her calm down. Felt good to be helped rather than judged. 5. Free parking: Hey, I'm thrifty. I like free parking. We will be back again in a few months,
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Date of stay: September 2020
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PRICE RANGE
$151 - $370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dolce hayes mansion hotel san jose, dolce hayes mansion san jose
FORMERLY KNOWN AS
Hayes Mansion
LOCATION
United StatesCaliforniaSan Jose
NUMBER OF ROOMS
214
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Frequently Asked Questions about Hayes Mansion San Jose, Curio Collection by Hilton
Which popular attractions are close to Hayes Mansion San Jose, Curio Collection by Hilton?
Nearby attractions include Martial Cottle Park (0.7 miles).
What are some of the property amenities at Hayes Mansion San Jose, Curio Collection by Hilton?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hayes Mansion San Jose, Curio Collection by Hilton?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hayes Mansion San Jose, Curio Collection by Hilton?
Yes, free parking is available to guests.
What are some restaurants close to Hayes Mansion San Jose, Curio Collection by Hilton?
Conveniently located restaurants include Silver Creek Restaurant at the Hayes Mansion Hotel, Pho Bowl, and McDonald's.
Are there opportunities to exercise at Hayes Mansion San Jose, Curio Collection by Hilton?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hayes Mansion San Jose, Curio Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Does Hayes Mansion San Jose, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hayes Mansion San Jose, Curio Collection by Hilton?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hayes Mansion San Jose, Curio Collection by Hilton?
Many travelers enjoy visiting History Park (4.5 miles).
Does Hayes Mansion San Jose, Curio Collection by Hilton have any great views?
Yes, guests often enjoy the park view available here.