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Extended Stay America - San Jose - Airport

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55 E Brokaw Road, San Jose, CA 95112
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Extended Stay America - San Jose - Airport
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76 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Indianapolis, Indiana
Level Contributor
126 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

As another reviewer said, you get what you pay for. In my case not even that. They put me in a smoking room and when I asked to be moved they said they couldn't move me because they were sold out. I would not stay again and would only recommend it as a last choice.

Helpful?
Thank Indy_traveler-111
Stillwater, Oklahoma
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It's almost a good thing when you read bad reviews and have low expectations and then stay there and are surprised if it's good. We booked this hotel because we needed to add one more night, we were staying at the downtown Marriott the next two nights. They were booked though the night we got into town and we had... More 

Helpful?
Thank mrsfriz
Manager_11525, Manager at Extended Stay America - San Jose - Airport, responded to this review

I want to thank you for posting a review of our hotel. I am so glad to hear that your stay with us exceeded your expectations. It's great to know that you enjoyed our location, our grab-and-go breakfast and your clean room during your visit. We strive to provide guests with all the amenities of home, and I'm happy that... More 

Poway, California
1 of 5 stars Reviewed 1 week ago

This hotel has a real issue with safety. During our stay we saw prostitution occurring on the back side of the property as well as someone doing drugs "shooting up" in the bushes next to someones window on the first floor. The property that butts up to the back side of the hotel is an Easy-8 hotel in which there... More 

Helpful?
Thank dmacmartin09
Puerto Vallarta, Mexico
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 22, 2016

Rooms are clean and limited services all fit the price point especially when compared to other SJ hotels. Wish the breakfast had fruit along w eggs, potatoes. Front desk clerk was absent at checkout which delayed some biz folks.

Helpful?
Thank John S
Cumbria
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 14, 2016

We were impressed with departures - in particular the seats were comfortable with high backs - something we have rarely come across and much appreciated when arriving in the airport at 4am. Staff were courteous, flight on time. No issues at all.

Helpful?
Thank Molly046
1 review
1 of 5 stars Reviewed April 7, 2016

This place really is as bad as it's being made out to be. Believe all of the One Star reviews. My major complaints: 1. Dirty room/bathroom. Obviously not dusted or cleaned after last guest, just a refresh of towels and soap. Coffee maker and sink drain both had mold. Gross. 2. Property. The shuttle is out of service. Likely permanently.... More 

Helpful?
Thank Jason S
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 7, 2016

I was in town for one night and needed a place to sleep before my meeting the next day. The front desk was very helpful and if you want to cook your own food the rooms have small kitchens inside of them. The hotel is really close to the airport so you don't need to worry about traffic to catch... More 

Helpful?
Thank Oliver S
Chennai (Madras), India
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed January 31, 2016 via mobile

I happen to go Santa Clara , was a business trip so had a suite booked at Extented Stay . Checked in late in evening , it was pretty much smooth . Room ? Wasn't clean . There was one jacket lying beside the bed. Seems they didn't clean the room . Refrigerator door was locked . Didn't find the... More 

Helpful?
1 Thank Debasish D
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. The staff and I appreciate your comments, as it will only help us to improve. Please... More 

1 review
5 of 5 stars Reviewed January 30, 2016

The price is cheap but the room is huge!!! And the room even has sofa and kitchen!!! Such a big surprise!!! I think people can hold party there! and it's near the airport, so convenient! The service is nice too!!! Highly recommend!

Helpful?
Thank Xinyi W
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that our amenities and accommodations exceeded your expectations! It’s great to read that you enjoyed our friendly customer service as well as our convenient location. The staff and I would like to thank you again for posting your review. We look forward... More 

Richland, WA, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 29, 2016

Don't stay here! This is a DIVE! I came in at about 10:00PM on 1/27/16. Going to my room (#429) the hallway had a bad order. When I went into the room most of the lights were on. I looked at the kitchen and the refrigerator had this brown sticky stuff splattered down the side of it and the floor... More 

Helpful?
Thank Doug O
Manager_11525, General Manager at Extended Stay America - San Jose - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I have used your comments to retrain our housekeeping staff to ensure that each guest has a comfortable stay. We continually work to improve our hotel, so I really... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Extended Stay America - San Jose - Airport

Address: 55 E Brokaw Road, San Jose, CA 95112
Location: United States > California > San Jose
Price Range: $108 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Airport 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Jose Hotel San Jose
Extended Stay San Jose
San Jose Extended Stay
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