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Extended Stay America - San Jose - Airport

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Extended Stay America - San Jose - Airport
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80 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 17, 2016 via mobile

This place have better options than other hotels in this chain. Comfortably located near metro station, easy access to US101. It has food court at walking distance. I did faced couple of problems, that rooms need pest control and security issue with motel at back side. Still better than down town one.

Helpful?
Thank Saurabhsharma83
1 review
2 of 5 stars Reviewed August 13, 2016 via mobile

The bedsheets & pillow cases are not clean -there were a lot of hair between the blanket and the bed sheet. The pillow cases had a foul smell. Had to ask for new sheets from the front desk after checking in. Bathtub drain was a bit clogged- water from shower took some time to drain. Refrigerator- keeps on making noise... More 

Helpful?
Thank Teddy C

Travelers are raving about these San Jose hotels

Paso Robles, California
1 review
1 of 5 stars Reviewed July 23, 2016

We chose this hotel for a few reasons as we had a very early flight 1. We needed breakfast and they pride themselves on their grab an go breakfast 2. We needed a good night sleep 3. We liked that they offer a shuttle Not exactly what we received Turns out the breakfast doesn't start until later, neither does the... More 

Helpful?
Thank traveleremm
Phoenix, Arizona
1 review
1 of 5 stars Reviewed July 22, 2016

Not worth the money and or the comfort. Poor service and issues with WI-FI. There was a long line at the check-out. Front desk personnel not available when needed. TV did not function and WI-FI has issues that could be resolved.

Helpful?
Thank globetrek2016
Indianapolis, Indiana
Level Contributor
131 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed July 20, 2016 via mobile

As another reviewer said, you get what you pay for. In my case not even that. They put me in a smoking room and when I asked to be moved they said they couldn't move me because they were sold out. I would not stay again and would only recommend it as a last choice.

Helpful?
Thank Indy_traveler-111
Stillwater, Oklahoma
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 16, 2016 via mobile

It's almost a good thing when you read bad reviews and have low expectations and then stay there and are surprised if it's good. We booked this hotel because we needed to add one more night, we were staying at the downtown Marriott the next two nights. They were booked though the night we got into town and we had... More 

Helpful?
Thank mrsfriz
Manager_11525, Manager at Extended Stay America - San Jose - Airport, responded to this review

I want to thank you for posting a review of our hotel. I am so glad to hear that your stay with us exceeded your expectations. It's great to know that you enjoyed our location, our grab-and-go breakfast and your clean room during your visit. We strive to provide guests with all the amenities of home, and I'm happy that... More 

Poway, California
1 review
1 of 5 stars Reviewed July 12, 2016

This hotel has a real issue with safety. During our stay we saw prostitution occurring on the back side of the property as well as someone doing drugs "shooting up" in the bushes next to someones window on the first floor. The property that butts up to the back side of the hotel is an Easy-8 hotel in which there... More 

Helpful?
Thank dmacmartin09
Puerto Vallarta, Mexico
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 22, 2016

Rooms are clean and limited services all fit the price point especially when compared to other SJ hotels. Wish the breakfast had fruit along w eggs, potatoes. Front desk clerk was absent at checkout which delayed some biz folks.

Helpful?
Thank John S
Cumbria
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 14, 2016

We were impressed with departures - in particular the seats were comfortable with high backs - something we have rarely come across and much appreciated when arriving in the airport at 4am. Staff were courteous, flight on time. No issues at all.

Helpful?
Thank Molly046
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 7, 2016

This place really is as bad as it's being made out to be. Believe all of the One Star reviews. My major complaints: 1. Dirty room/bathroom. Obviously not dusted or cleaned after last guest, just a refresh of towels and soap. Coffee maker and sink drain both had mold. Gross. 2. Property. The shuttle is out of service. Likely permanently.... More 

Helpful?
1 Thank Jason S
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Extended Stay America - San Jose - Airport

Address: 55 E Brokaw Rd, San Jose, CA 95112-4202
Location: United States > California > San Jose
Price Range: $119 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Airport 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Jose Hotel San Jose
Extended Stay San Jose
San Jose Extended Stay
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