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Extended Stay America - Los Angeles - San Dimas

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601 W Bonita Ave, San Dimas, CA 91773
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Extended Stay America - Los Angeles - San Dimas
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101 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We recently stayed at this Extended Stay for one night during a long relocation trip. The location was relatively easy to find, close to gas and restaurants and parking was fairly open. After reading other reviews, I wasn't sure what to expect with front desk, but the girl was friendly and quick with our check-in. Much like other reviewers, I... More 

Helpful?
Thank CrystalMBA
Honolulu, Hawaii
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

This is a pet friendly hotel but we do not have a pet. All of the pets were very much under control and everyone (both staff and guests) seemed to enjoy visiting with each other as we passed in the lobby or visited the breakfast bar. This was not our first visit, nor will it be our last.

Helpful?
Thank AlohaSandra
Glendora, California
1 review
5 of 5 stars Reviewed December 23, 2015

I was in the middle of a move and was staying at a motel (which I won't mention the name just that they will "leave the lights on for you") near extended stay. I ended up leaving and still had about 3 or 4 nights before my new place would be move in ready. I reserved my remaining days here... More 

Helpful?
Thank Ginamarie626
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you so much for posting a review of our property. I’m so glad to read that you had a wonderful experience and that we were able to accommodate your needs with our pet friendly policy! I truly appreciate your kind comments regarding our comfortable and spacious rooms. Once more, thank you for posting your review. We look forward to... More 

Fresno, California
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 5, 2015

We have stayed here several times before. We stay here because we travel with or dog sometimes and the two other local locations that allow pets are not pleasant. This facility is very attractive and the staff is very nice and very helpful. But the building is not being properly maintained. Our room showed noticeable wear and tear. There were... More 

Helpful?
Thank Donald W
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know about the inconveniences you experienced. I have shared your comments with our staff in order to make corrections to ensure pet stations are filled and our teams are addressing housekeeping concerns. We are sorry for these issues, but are glad to read that... More 

Palm Springs, United States
2 reviews
4 of 5 stars Reviewed November 29, 2015

I have stayed at the hotel a bunch of times and I find it really really great. It is always a good price, clean and its very close to where i need to be for work. I have stayed so much that the staff knows me and they are SOOOO friendly and helpful, they always have everything ready for me... More 

Helpful?
Thank Corinne Q
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our friendly customer service and will be sure to share your comments with our staff. I’m thrilled that we were able to accommodate your needs with a home away from home experience! Thank you again for your review. We look forward to... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed November 28, 2015

This is a good value and while it's not exactly a full service hotel, it's a great place if you need a kitchen, full size fridge and amazingly nice staff. Ygnacio and David, along with a few others, were so nice. I left my phone chargers in the room when we checked out. Upon returning a few hours later, they... More 

Helpful?
Thank Jeanne T
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you so much for sharing your experience with us. We are excited to hear that you found our customer service to be exceptional and that you enjoyed all the convenient amenities our hotel has to offer. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the... More 

Los Angeles, California
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed November 23, 2015

Poor room service, horrible pillows, uncordial staff, toilet didn't work, even after repairman tried to fix it. No hairdryer in room--had to ask for it. No utensils in kitchen and we were told we had to ask for them.

Helpful?
Thank 61bruins61
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback,... More 

Rancho Cucamonga, California
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed November 13, 2015 via mobile

I booked a Studio Suite 2 Full Beds room from this hotels website directly, not from any travel site 2 months in advance and when I arrive I was told that they had no rooms of this type available. Therefore I was given a room that was musty, smokey, had a sign that said this is a none smoking room... More 

Helpful?
Thank Aaron G
San Diego, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 5, 2015

Extended Stay America - Los Angeles - San Dimas is close to perfect. The staff is friendly and efficient. The rooms are clean, quiet and meet the high standards of the ESA chain. This location is our 'home away from home' when we're in the eastern suburbs of L.A.

Helpful?
Thank Raymond H
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having... More 

Bellemont, Arizona
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 15, 2015

My wife and I were in the area and we found this hotel. The prices was little steep since the location isnt anything great But we found the room to be very comfortable and nice. The king size bed along with the room size was quite nice.

Helpful?
Thank jdcontreras23
Manager_11525, General Manager at Extended Stay America - Los Angeles - San Dimas, responded to this review

Thank you for your great review of our property. I'm glad that you enjoyed our spacious and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

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