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Holiday Inn Express San Clemente N - Beach Area

Traveler (64)
Room & Suite (289)
Dining (22)
Certificate of Excellence

About

#2 of 18 hotels in San Clemente
Location
Cleanliness
Service
Value
Certificate of Excellence
Newly renovated Holiday Inn Express San Clemente is nestled in the fabulous beach side community of Southern Orange County midway between Los Angeles and San Diego. Known as the Spanish Village by the Sea, San Clemente boasts having the most pleasant climate in California. With easy access from I-5, short drive from Orange County Airport. Our location makes us ideal for visiting great local attractions such as, Legoland, Sea World, Disneyland, and Del Mar Race Track. You can relax at local beaches, attend surfing competitions, or walk on the San Clemente Pier, shop at the Carlsbad Premium Outlets. For business travelers we are close to Camp Pendleton, SONGS Power Plant, Bechtel, and Quest Diagnostics. Work or relax, our room amenities will assist you in making a day to remember and our bedding will make sure you enjoy a great night sleep. To start the morning right, stop by for the Express Start hot breakfast, served complimentary in our breakfast area and log in to our free WiFi to catch up on world news. A fitness room is available for those wanting some exercise and staying fit. Finish your day by taking a swim in our sparkling heated pool. Our professional staff is courteous, friendly, attentive and committed to making your stay fun, and memorable with first-class quality accommodations and legendary service to exceed your expectations. Stay Smart at Holiday Inn Express San Clemente!
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
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514Reviews
5Q+A
100Room tips
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Popular mentions
It’s often we hear about the bad things in business , but I do have to say this review is for sure not a bad thing. I have to say from the minute we walked in and was greeted by Esmeralda and then taken care of later by Chris 1, Chris 2, and Guzy our experience here has been nothing short of amazing. The hospitality of your team and even your cleaning crew is not like any other. We have to stay in hotels often and this has by far exceeded our expectations and has set the bar so high. I honestly want to thank you from my families and my heart. Thank you so much for having such a amazing crew and a clean family friendly beautiful hotel!! You guys rock
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Response from ernie251, General Manager at Holiday Inn Express San Clemente N - Beach Area
Responded 1 week ago
Thank you Sonjia for the wonderful review on Tripadvisor. I appreciate you acknowledging my staff efforts. We hope to see you back soon!
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This would have been a 1 star review if not for the professionalism and courtesy of Chris. We specifically requested a top floor room as I suspected the sound proofing between floors would be inadequate. Unfortunately, because we were traveling with a small dog we were required to stay on the bottom floor. Please note, our pet is an ESA and we carry the documentation. Therefore, legally all rooms on all floors should be made available to us. Unfortunately, I didn’t make that an issue upon checking in. Very predictably we were awoken by the sounds of the person above checking in at 2:47 AM. He or she proceeded to inexplicably stomp back and forth for the next four hours until we finally gave up and left the room. Later that day the front desk assured us that guest had check out so we didn’t move rooms. That night we were repeatedly awoken by the next guest stomping around which didn’t stop even after calling the front desk to complain. We were both awoken from a dead sleep at 4:45 AM when the guest resumed frantic pacing back and forth. We gave up and left the hotel. During our 3 night stay nearly all of the television channels were not available (no signal). The front desk was notified but issue not resolved. The air from the fan and AC unit bounces off the ceiling and creates a vast uncomfortable strong breeze making sleeping even worse. There is no way to reduce the fan speed or adjust the position of the blades on the unit to redirect the wind. The “amazing” breakfast is the standard Holiday Inn Express offering except that the oatmeal is an oat soup. The pillows and sheets were great! No complaints there. I have no idea how this hotel has a 4.5 ranking. A truly awful experience.
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Response from ernie251, General Manager at Holiday Inn Express San Clemente N - Beach Area
Responded 1 week ago
Hello Andrew, Please accept our sincere apology for the unpleasant stay you recently experienced. I will share your review with our staff and address your concerns. Thank you for posting your review on Tripadvisor.
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Very accommodating with nice rooms and service. Staff was friendly and even changed our room for different size bed without complaint. The cleaning staff kept everything spotless and neat. We will definitely use them again.
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Response from ernie251, General Manager at Holiday Inn Express San Clemente N - Beach Area
Responded 1 week ago
Thank you Linette for posting your on Tripadvisor. Wonder to hear you enjoyed your recent visit.
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The stay at this hotel was good since everything was clean but more importantly the Staff was always nice, friendly and willing to help my stay comfortable. Breakfast included. Breakfast area is a little small for the amount of tables they want to accommodate but breakfast is good. I will go back to this hotel.
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Response from ernie251, General Manager at Holiday Inn Express San Clemente N - Beach Area
Responded Feb 20, 2019
Thank you Lita for posting your recent visit on Tripadvisor. We are delighted to hear you enjoyed your stay. I will share your comments with the team. We hope you will return and visit us back soon.
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This HIE was a pleasant surprise -- the best one that we have ever stayed in! We were coming from Cardiff-By-The Sea where we also stayed in a HIE -- the San Clemente hotel was significantly better. My wife, who had made the reservation, was selected to be their member of the week and received 5,000 points, a $10 credit in their (little) market, a greeting card, and an energy bar. Here's what we liked about this hotel: *Very friendly check-in. *Spacious room with a very comfortable bed and a choice of soft or firm pillows. * In addition to an office chair, there was a chair for sitting and a couch. *Wi-Fi worked very well in room. *Fitness Center had nice equipment. *Breakfast options for everyone. *Spanish-style building. What we did not like: *The hotel is located on a steep hill. *The oatmeal is thin and tasteless and definitely should be improved (or serve little packets instead). This is a short list of negatives compared to a longer list of positives -- we recommend this HIE San Clemente.
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Response from ernie251, General Manager at Holiday Inn Express San Clemente N - Beach Area
Responded Jan 25, 2019
I can't say it enough VeganChela. THANK YOU for acknowledging our service staff and our complimentary amenities. Our staff takes great pride in delivering a memorial experience to all our guests especially IHG Members. I will share your comments with our team, they will be very excited to hear you and your wife had a wonderful experience at the Holiday Inn Express San Clement. We hope you will visit us back soon!
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PRICE RANGE
$123 - $275 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express san clemente north hotel san clemente
LOCATION
United StatesCaliforniaSan Clemente
NUMBER OF ROOMS
110
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