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Extended Stay America - San Francisco - San Carlos

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Extended Stay America - San Francisco - San Carlos
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65 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Sunnyvale, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Tricky as they come. Once the Asian/Indian managers have your bank card, they will use it like their own piggy bank! WITHOUT YOUR AUTHORIZATION, they will continue to remove large sums from your bank account - until you are out of large sums, then they will go after what is left. I have been forced to cancel my CHASE bank... More 

Helpful?
Thank Bernadette F
Westminster, California
1 review
1 of 5 stars Reviewed August 26, 2016

DO NOT STAY HERE. Food crumbs on bed spread, dust all over, toothpaste dribbled down the bathroom cabinet, long hair attached to filthy hairdryer, grease all over kitchen cabinets... filthy. When I complained they moved /"upgraded" me to the King Suite. Far from a King's suite. Similar circumstances, but this time I found dog food on the floor from the... More 

Helpful?
Thank GeorgeGabsterLives

Travelers are raving about these San Carlos hotels

Loxahatchee, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 9, 2016

After reading earlier reviews, I was hesitant to stay at this hotel, but I was presently surprised by both the staff and the room. The room was clean, bed was comfortable, and the staff provided all the necessities for my two week stay. The staff was friendly and helpful and the hotel manager made ever effort to make sure my... More 

Helpful?
1 Thank AEGOrt
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Your experience is very important to us. It is satisfying to know our room conditions and staff beat your expectations. I'm glad you received excellent accommodations and customer service throughout your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

San Jose, California
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 4, 2016

I stayed overnight because I had an 8 am ultrasound at the Palo Alto Medical Foundation down the street. I chose the hotel mainly for it's location. Marriott and Embassy Suites properties had better decor, bedding, and finishes. It's an old, tired property despite some refurbishment. I hope that long-term guests are paying less than I did for a night!

Helpful?
Thank JamillaCamel
New Delhi, India
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 30, 2016

This is a budget hotel in Silicon Valley, It is just off 101 highway, where prices of other properties are over the roof. Most hotels nearby are extremely expensive. The hotel is in an industrial area. Few shopping options like Best Buy, Ross, TJ Maxx are at walking distance. Redwood City downtown with lot of restaurants are also 5 minutes... More 

Helpful?
Thank Puneet_Khanna
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

We appreciate you sharing your experience with us. Reading that our location near restaurants and shopping is good to hear. It also satisfying that you found our prices affordable. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 16, 2016

After reading other reviews, I wonder if anyone understands the type of hotel this is. I had a nice, clean room with a kitchen. The guy at the front desk should probably have a better mastery of the English language, he is extremely difficult to understand, but he does try to be helpful. Everything I needed to know about the... More 

Helpful?
1 Thank Tracy B
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you so much for posting a review of our hotel. I'm sorry about the language barrier at the front desk, but glad to hear you enjoyed your stay. I'm proud to know you understand our amenities and how the information was easy to review for you. Thank you again for your kind words. The staff and I would love... More 

phoenix oregon
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 14, 2016

Shabby rooms. My bed did not have a bottom sheet and the blanket was stained. We were given one snd had to put it on. Great I have multiple sclerosis so a chore!Elevator stank. Problem is needed to stay close to Ksiser hospital where my husband is scheduled for brain surgery but $256 a night for such an inferior place........... More 

Helpful?
Thank mcchrystal
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for providing us with details about your stay. The missing bed sheet and the handling of it you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am reinforcing proper procedures with my staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.... More 

Snohomish, Washington
1 review
1 of 5 stars Reviewed May 13, 2016

The stay was horrendous from beginning to end. We were given no information about the room, or the fact that we had to request all of the items we wanted…. Rooms were not furnished with any sort of conveniences such as cups and glasses. We were put on a smoking/pet floor (3rd) and did not request it or want it.... More 

Helpful?
Thank ncriswell
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the check in process did not provide you with all the information required to make your stay with us more enjoyable. To make sure this doesn't happen again, I am working with my staff to ensure they are more... More 

Kennewick, Washington
1 review
1 of 5 stars Reviewed April 11, 2016

The exterior of the hotel looks good, like a 3 star hotel, but the accommodation was terrible! We booked a king bed suite with kitchen, but there was not a single dish in the kitchen! We stayed in quite a few hotels equipped with kitchen and every one of them has dishes, pans, bowls, and cups. This hotel has empty... More 

Helpful?
Thank Le3baby
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request.... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 17, 2016

Don't stay here. Smoking is allowed and the bathroom shower doesn't work properly. Place has graffiti scratched into the walls. The whole place smells like fried chicken. My company found this place for me but I would never stay here again. Bed is lousy and limited TV.

Helpful?
Thank Jim S
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - San Francisco - San Carlos

Address: 3 Circle Star Way, San Carlos, CA 94070-6267
Location: United States > California > San Carlos
Price Range: $123 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Carlos 2.5*
Number of rooms: 116
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Also Known As:
Homestead San Carlos Hotel San Carlos
Homestead Hotel San Carlos
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