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Extended Stay America - San Francisco - San Carlos

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Extended Stay America - San Francisco - San Carlos
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69 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Palmdale, California
Reviewed 3 days ago NEW

Hairs inside fridge, disgusting!, one of the hairs was curly, which origin I can only guess, a few ants invading the kitchen, restroom then moved onto my luggage, that is not something I look forward to dealing with while traveling and paying for lodging. Slow moving bathtub drain. Really dirty desk chair, which does not belong anymore in a paid...

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Helpful?
Thank tepo80
Memphis, Tennessee
Reviewed 3 weeks ago

Incompetent front desk at check in where manager was trying to juggle supervising new staff while answering phones and helping check people in. He said he was "multi-tasking" but in reality he was just frustrating all parties involved. We checked into a dirty room multiple times (first room had dog fur that was all over the furniture, bed, and floor...

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Helpful?
Thank TravelingFitz
Syracuse, New York
Reviewed October 24, 2016

I booked this property on behalf of multiple colleagues for business. After months of patronizing the hotel, I realized that they overcharged me by over $4000!!!!! I have spent countless hours trying to get my money back and still have not!! On top of that, my colleagues had to pay extra to get working internet, there aren't enough pots and...

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Thank mebail01
Reviewed October 11, 2016

I agree with the Theft by foreign Hands review. They sure take but the quality is cheep and the attitude is poor! The Handicap room was not ADA compliant for starters and not one safety bar in the bathroom or shower. Was a regular room with a doorbell is all. Not even a larger bathroom for someone in a wheelchair....

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Thank Rog B
Sunnyvale, United States
Reviewed September 12, 2016

Tricky as they come. Once the Asian/Indian managers have your bank card, they will use it like their own piggy bank! WITHOUT YOUR AUTHORIZATION, they will continue to remove large sums from your bank account - until you are out of large sums, then they will go after what is left. I have been forced to cancel my CHASE bank...

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1Thank Bernadette F
Westminster, California
Reviewed August 26, 2016

DO NOT STAY HERE. Food crumbs on bed spread, dust all over, toothpaste dribbled down the bathroom cabinet, long hair attached to filthy hairdryer, grease all over kitchen cabinets... filthy. When I complained they moved /"upgraded" me to the King Suite. Far from a King's suite. Similar circumstances, but this time I found dog food on the floor from the...

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3Thank GeorgeGabsterLives
Loxahatchee, Florida
Reviewed August 9, 2016

After reading earlier reviews, I was hesitant to stay at this hotel, but I was presently surprised by both the staff and the room. The room was clean, bed was comfortable, and the staff provided all the necessities for my two week stay. The staff was friendly and helpful and the hotel manager made ever effort to make sure my...

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1Thank AEGOrt
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Your experience is very important to us. It is satisfying to know our room conditions and staff beat your expectations. I'm glad you received excellent accommodations and customer service throughout your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

San Jose, California
Reviewed August 4, 2016

I stayed overnight because I had an 8 am ultrasound at the Palo Alto Medical Foundation down the street. I chose the hotel mainly for it's location. Marriott and Embassy Suites properties had better decor, bedding, and finishes. It's an old, tired property despite some refurbishment. I hope that long-term guests are paying less than I did for a night!

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Thank JamillaCamel
New Delhi, India
Reviewed July 30, 2016

This is a budget hotel in Silicon Valley, It is just off 101 highway, where prices of other properties are over the roof. Most hotels nearby are extremely expensive. The hotel is in an industrial area. Few shopping options like Best Buy, Ross, TJ Maxx are at walking distance. Redwood City downtown with lot of restaurants are also 5 minutes...

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Thank Puneet_Khanna
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

We appreciate you sharing your experience with us. Reading that our location near restaurants and shopping is good to hear. It also satisfying that you found our prices affordable. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed June 16, 2016

After reading other reviews, I wonder if anyone understands the type of hotel this is. I had a nice, clean room with a kitchen. The guy at the front desk should probably have a better mastery of the English language, he is extremely difficult to understand, but he does try to be helpful. Everything I needed to know about the...

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1Thank Tracy B
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you so much for posting a review of our hotel. I'm sorry about the language barrier at the front desk, but glad to hear you enjoyed your stay. I'm proud to know you understand our amenities and how the information was easy to review for you. Thank you again for your kind words. The staff and I would love...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Francisco - San Carlos

Address: 3 Circle Star Way, San Carlos, CA 94070
Location: United States > California > San Carlos
Price Range: $103 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Carlos 2.5*
Number of rooms: 116
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Also Known As:
Homestead San Carlos Hotel San Carlos
Homestead Hotel San Carlos
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - San Francisco - San Carlos staff and other travelers.
1 question
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Questions? Get answers from Extended Stay America - San Francisco - San Carlos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not stay here!”
 of 5 bubbles mebail01, Oct 24, 2016 | Read review
“Book elsewhere”
 of 5 bubbles rogb269, Oct 11, 2016 | Read review
“/Clean your bank out before they do!”
  • fire trucks outside Extended Stay America/SanCarlos CA because of smoke and fire inside hotel
 of 5 bubbles 568bernadettef, Sep 12, 2016 | Read review
“Pick a room that doesn't face towards 101”
 of 5 bubbles JamillaCamel, Aug 4, 2016 | Read review
“try getting on 3rd floor”
 of 5 bubbles Puneet_Khanna, Jul 30, 2016 | Read review
5 of 5
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