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Extended Stay America - San Francisco - San Carlos

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Extended Stay America - San Francisco - San Carlos
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60 Reviews from our TripAdvisor Community

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Showing 57: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2016

After reading other reviews, I wonder if anyone understands the type of hotel this is. I had a nice, clean room with a kitchen. The guy at the front desk should probably have a better mastery of the English language, he is extremely difficult to understand, but he does try to be helpful. Everything I needed to know about the... More 

Helpful?
1 Thank Tracy B
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you so much for posting a review of our hotel. I'm sorry about the language barrier at the front desk, but glad to hear you enjoyed your stay. I'm proud to know you understand our amenities and how the information was easy to review for you. Thank you again for your kind words. The staff and I would love... More 

phoenix oregon
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 14, 2016

Shabby rooms. My bed did not have a bottom sheet and the blanket was stained. We were given one snd had to put it on. Great I have multiple sclerosis so a chore!Elevator stank. Problem is needed to stay close to Ksiser hospital where my husband is scheduled for brain surgery but $256 a night for such an inferior place........... More 

Helpful?
Thank mcchrystal
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for providing us with details about your stay. The missing bed sheet and the handling of it you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am reinforcing proper procedures with my staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.... More 

Snohomish, Washington
1 review
1 of 5 stars Reviewed May 13, 2016

The stay was horrendous from beginning to end. We were given no information about the room, or the fact that we had to request all of the items we wanted…. Rooms were not furnished with any sort of conveniences such as cups and glasses. We were put on a smoking/pet floor (3rd) and did not request it or want it.... More 

Helpful?
Thank ncriswell
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the check in process did not provide you with all the information required to make your stay with us more enjoyable. To make sure this doesn't happen again, I am working with my staff to ensure they are more... More 

Travelers are raving about these San Carlos hotels

Kennewick, Washington
1 review
1 of 5 stars Reviewed April 11, 2016

The exterior of the hotel looks good, like a 3 star hotel, but the accommodation was terrible! We booked a king bed suite with kitchen, but there was not a single dish in the kitchen! We stayed in quite a few hotels equipped with kitchen and every one of them has dishes, pans, bowls, and cups. This hotel has empty... More 

Helpful?
Thank Le3baby
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request.... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 17, 2016

Don't stay here. Smoking is allowed and the bathroom shower doesn't work properly. Place has graffiti scratched into the walls. The whole place smells like fried chicken. My company found this place for me but I would never stay here again. Bed is lousy and limited TV.

Helpful?
Thank Jim S
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

East Coast
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 5, 2015

This is a no frills extended stay property with a proper kitchen. The staff were pleasant and the room was clean. Probably best suited to a single person visiting on business. The best thing about the property is that it has free parking and is walking distance from restaurants, other shops and a Starbucks. No airport shuttle, in case that... More 

Helpful?
Thank Lotus77
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I want to thank you for taking the time to post a review of your experience with us. I am glad to read that you were pleased with your stay and enjoyed our friendly customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Fairfax, Virginia
Level Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed September 27, 2015

*Note: during a week in SF, I stayed at 3 different hotels and I'll be reviewing all 3 of them* The 1 star is for the complimentary wifi, although it should be only 0.5 stars because the wifi speed was ridiculosuly slow. I could not check my emails and have music playing on youtube or pandora at the same time.... More 

Helpful?
Thank Iulia G
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your check-in and the cleanliness of the room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our... More 

1 review
2 of 5 stars Reviewed August 22, 2015 via mobile

So im here in the hotel and just got back after a day in the city. I called the front desk for a fork I even offered to run down and get it. I was told that it would be brought to me that they had to get them together.... that was two hours ago and the only person to... More 

Helpful?
Thank KitstersMufasa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 2, 2015

I have been a guest to this hotel for many years. and I always was treated good. I enjoyed the customer service that i used to receive. The manager JR used to address me by my first name and he was always very friendly and made me smile. Not sure what I have done, but his attitude towards me has... More 

Helpful?
Thank Brandy P
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that our customer service was not to our company’s high standards. In response to your feedback, we will make sure each guest is provided with professional customer service. Thank you very much for providing us with your feedback. If you would like to discuss this further,... More 

San Diego, California
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 2, 2015

I stayed here for three months. I actually really liked it. The location for me was superb, close to Trader Joes, other retail. The back rooms are best because the highway noise is in front. I didn't use the grab and go except for the fresh oranges. The laundry facilities were great. The other thing I liked was the staff.... More 

Helpful?
1 Thank RitaAdvisor
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff being helpful; however, we apologize that you were near a smoking room. In response to your feedback, I am working with the staff daily to find these opportunities and fix them. Thank you very much for providing us with your feedback. We would... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - San Francisco - San Carlos

Address: 3 Circle Star Way, San Carlos, CA 94070
Location: United States > California > San Carlos
Price Range: $123 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Carlos 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Homestead San Carlos Hotel San Carlos
Homestead Hotel San Carlos
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