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Gateway Inn and Suites Hotel

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Gateway Inn and Suites Hotel
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168 Reviews from our TripAdvisor Community

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Showing 152: English reviews
San Bruno, California
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 weeks ago

Nice, clean room. Light personal amenities, no comp. breakfast, but friendly staff. I've stayed here a dozen times; the very first time, the power went out about 9 pm, and was not restored by checkout. We were given no refund or credit.

Helpful?
Thank Kimber O
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for being a returning guest we are sorry about the power outage I'm sure it was as inconvenient for you as it was for us. some guest did submit a formal complaint and did receive partial credit. As you can understand this is something that had nothing to do with the hotel about... More 

Jacksonville, Florida
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 26, 2016 via mobile

After much TripAdvisor research trying to find least costly place north of San Francisco, we decided to back up and look a little south. Looked at reviews and found this independent hotel. Happy to find it. Clean, large, comfy bed, microwave, refrigerator and wifi. No breakfast, but IHOP nearby. Would return.

Helpful?
Thank Judy B
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay at our hotel I'm glad you enjoyed your stay and we look forward to having stay with us again in the future have a wonderful day More 

Guadalajara, Mexico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed June 15, 2016 via mobile

Please dont stay here!! They dont know a thing about customer service. Staff at front desk treat you like crap, wont even try to help solve the problem. I asked for an iron, front desk couldnt help. When I arrived the remote control was missing, front desk said before i help you need to look for it behind the furniture,... More 

Helpful?
2 Thank Omar A
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

hello how are you i wish to apologize for your experience at out hotel rest assure we have take all measures necessary to avoid this problem ever again. More 

Travelers are raving about these San Bruno hotels

Salinas, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 4, 2016

good service when arrived and shuttled to airport in AM; upon return arrived SFO late but before MN, which they said was ok for shuttle; spoke to person at desk for shuttle pick up when we arrived before MN, who kept asking where we were departing from-repeatedly telling her we just arrived; giving her actual exit door of terminal we... More 

Helpful?
1 Thank moishemd
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are first of I wold like to apologize for the inconvenience with the shuttle service . In order to avoid any confusion to all future guest if you need to take the shuttle. shuttle service times are from 4:00 am to 12:00 am midnight. pick up at the hotel is once an hour beginning at 4:10 am 5:10... More 

Durban, South Africa
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 30, 2016

Stayed here for one night while visiting San Francisco. The hotel is closer to the airport and not particularly well situated for sightseeing, but a lot cheaper than staying in the "touristy" part of the city. Fairly nice, clean rooms, quite big. Overall quite impressed with the hotel.

Helpful?
Thank RoxyB88
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay with us. I am glad to hear you enjoyed stay at our hotel we hope to see you again in the future have a wonderful dsay More 

Denver, Colorado
Level Contributor
256 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
4 of 5 stars Reviewed February 17, 2016

We stayed here one night after getting in very late. Our room was very comfortable and clean. We had a fridge and ice was available. Room decor was minimal and so was the tolietries. Neighborhood was fine. There were lots,of breakfast places closeby since they dont t provide one. We got the last parking spot after midnight- no problem. Would... More 

Helpful?
Thank ackart
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay at our hotel we are glad to hear that our property met your needs, and we will look into what we can do to make our rooms more accommodating for you and for our future guest we always appreciate your input thank you once again and we hope to... More 

Geyserville, California
Level Contributor
127 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed January 16, 2016

We wanted to arrive late and leave on an early flight out of SFO, and found the Gateway Inn. Would I stay there again, maybe or maybe not, I am not sold one way or another. The true downfall was the staff, I had a large box, and it took asking more then once to let us keep it in... More 

Helpful?
Thank theWineMaven
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you doing today? First off I would like to apologize that you did not have a more pleasant experience at our hotel. I would like to assure you and all our future guest that our hotel is very clean we service all rooms daily even if they are not rented the night before. Unfortunately some of our... More 

Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed January 12, 2016 via mobile

The hotel is great, and the shuttle convenience is great. I used the shuttle to get to the local train BART at SFO airport - easier than buses etc. I went from there into downtown and the pier. I caught a tram heading up towards Chinatown and had a wonton soup to keep going. Lastly I did a ferry ride... More 

Helpful?
1 Thank Hilda B
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing our hotel I'm glad you enjoyed your stay. Yes there are many great places to dine and shop in the area including a big shopping center just up the road, as well as lots of transport options to get into the city. If you are ever in the area again we... More 

Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 14, 2015 via mobile

I have stayed at this motel for 5 days. Motel rooms were clean and spacious. Staff members serve good services.Facilities like parking and WiFi access were free for motel customers. This residence is near to the airport. Besides this;amusement park and shopping mall were closed to this motel.

Helpful?
1 Thank 927yoggy
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay at our property. We are glad to hear that you have enjoyed your stay and we look forward to serving you in the future. If there is anything we can do for you to make your stay more enjoyable please let us know and we will be happy to... More 

2 reviews
4 of 5 stars Reviewed November 25, 2015

The shuttle service from the airport was easy to use and staff were friendly, even for a very late check in. The room was large, clean and generally more pleasant than expected for the price. Surprisingly quiet. No breakfast available but some good options close by, suggested by helpful staff. The two only minor quibbles: only enough coffee for one... More 

Helpful?
Thank Liz F
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay with us. I'm glad to hear you enjoyed your stay and we look forward to serving you again soon. We will look into what we can do about placing additional coffee in the rooms but if you ever need anything extra feel free to contact the front desk at... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Internet
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access

Additional Information about Gateway Inn and Suites Hotel

Address: 516 El Camino Real, San Bruno, CA 94066-4347
Location: United States > California > San Bruno
Price Range: $99 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Gateway Inn and Suites Hotel 2*
Number of rooms: 31
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Also Known As:
Gateway Hotel San Bruno
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