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Hilton Garden Inn San Bernardino

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Hilton Garden Inn San Bernardino
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498 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn San Bernardino
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Showing 492: English reviews
Reviewed 4 weeks ago via mobile

We stayed there for an even hosted near by it was perfect walking distance since Uber wait times were over an hour. Staff was very friendly everything was clean. We definitely enjoyed our stay there. Only regret was not booking earlier since the price was pretty high.

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Helpful?
Thank Angelica V
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Hello Angelica V, Thank you for taking the time to review our property. We are pleased that your event was close to the hotel, and finding adequate transportation was convenient for you. We also thank you for the compliments on our staff and property, and we are glad you enjoyed your time here. We hope to see you again the...

Charlotte, North Carolina
Reviewed October 28, 2016

Upon checking in, we found that our room was 300 square feet - NOT the 804 square feet we booked. We brought this to management and they stated that the room was correct - then we called Expedia and verified the room is supposed to be 804 square feet. It's called: One king bed room evolution suite 804 square feet...

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Helpful?
Thank djcurfew
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Hello djcurfew, We sincerely apologize for the misunderstanding. Sometimes when booking through a 3rd party, and not directly with the hotel, there is miscommunication. It is extremely rare, however, errors do happen, and with that we do apologize. The next time you are in town, contact us directly and we will make sure the next stay supersedes this last one....

Kenai, Alaska
Reviewed October 24, 2016 via mobile

Was making a trip ftom Phoenix to Portland and decided to try the Hilton Garden as it was close to where I was. Traveling alone causes some concerns especially in strange areas, I obviously picked the perfect place. The stay was truly a dream after a long day of travel and I fell into a restful night's sleep. A quick...

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Helpful?
Thank psstarkd
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Dear psstarkd, Thank you for taking the time to review our property. We are always pleased to hear that our traveling guests, feel comfortable and safe at our hotel. We are glad you left rested and ready to start the new day. We hope you can stay with us again the next time you are in town! Sincerely, Nicole Pena...

Los Angeles, California
Reviewed October 10, 2016

Was in town for a conference. Stayed for the night. Excellent service, excellent brunch and very clean and comfortable. Definitely a recommend. Very easy check in and out. They have a wading pool which was pretty nice because it was 90+ degrees. Dont expect to swim a lot, but if you are just relaxing it is perfect

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Helpful?
Thank C2423BDjamesh
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Dear C2423BDjamesh, Thank you for taking the time to review our property. We are very pleased that you chose our hotel to stay in while in San Bernardino. We always enjoy hearing that our guests had such great stays with us, and they loved all aspects of the hotel. We hope to see you again, the next time you are...

Fort Myers, Florida
Reviewed September 29, 2016

Went to Ozzfest and this was a perfect spot! Breakfast is great! Staff is awesome! Clean and comfortable! Would definitely recommend this hotel if you are in the San Bernardino area. There are restaurants and gas stations right by!

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Helpful?
Thank Helen A
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Hello Helen A, Thank you for taking the time to review our property. We are very please you enjoyed yourself, breakfast, and the staff. It means a great deal to us, that we are recommended to others by our guests. We hope to see you again, the next time you are in town. Sincerely, Nicole Pena Front Desk Supervisor

Los Angeles, California
Reviewed September 13, 2016

Great service efficient for our family great room a lot of space.. Very comfortable my kids loves the room very spacious.. AC worked great... Restrooms were clean! We were able to keep our food in the mini fridge

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Helpful?
Thank 672joelf
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Dear 672joelf, Thank you for taking the time to review our hotel. We are very pleased our property provided the space you needed to accommodate your family, and you found it comfortable and spacious. We are glad you were able to take advantage of the amenities like the mini fridge that's provided in every room of our hotel. We hope...

Needles, California
Reviewed September 13, 2016

This is a beautiful hotel with a warm and welcoming staff. They are eager to accommodate you with whatever you need. The bed was just right and if I didn't want to leave the hotel, they had everything I would need right there.

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Helpful?
Thank Rivermagick
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Dear Rivermagick, Thank you for taking the time to review our property. We appreciate it the recognition you have given our staff. Our hotel is committed to making each guest feel at home, and I believe this was achieved. We hope the next time you are in the area, you will visit us again! Sincerely, Nicole Pena Front Desk Supervisor

Rockville, Maryland
Reviewed September 13, 2016

Excellent customer service and clean room. The location is close to a Sizzler and Olive Garden. Heated outdoor pool and pretty decent food. The internet service was stable and Uber service came within 4 minutes every time I called.

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Helpful?
Thank morgansmom40
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Dear Morgansmom40, Thank you for taking the time to review our hotel, and the amazing recognition you give to our customer service and clean room! We are pleased the location of our property is centrally located for our guests' to enjoy, as well as our heated pool and restaurant located right here on-site. We hope the next time you are...

Reviewed September 12, 2016 via mobile

We really enjoyed our stay here - only stayed for a couple of nights but was perfectly pleasant. Beds were comfy, room was spacious, everything you needed was there, pool was clean but was small and did get busy in the afternoons. There are a few restaurants in walking area (tgi fridays/sizzler) and the one at the hotel which was...

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Helpful?
Thank RHulett
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Dear RHulet, Thank you for taking the time to review our hotel. We are pleased that your stay was comfortable and "perfectly pleasant." We hope your next stay with us, will be longer and you will be able to enjoy all the amenities that our property offers. Sincerely, Nicole Pena Front Desk Supervisor

Ojai, California
Reviewed September 10, 2016

From the moment you walk into the hotel you get the feeling you've walked into a grand 5 star hotel, there's more to a hotel than flashy lobby, here the hotel staff treats you exceptionally. Rooms are extremely comfortable and clean. Slept like a baby. Thank you Hilton

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Helpful?
Thank Thomas M
HGINicole, Front Office Manager at Hilton Garden Inn San Bernardino, responded to this review

Dear Mr. Thomas M, Thank you for the exceptional review! We couldn't be more pleased to hear that your stay was such a wonderful one. Our staff enjoy interacting with our guests in a manner that's like no other, and we are always happy when our guests write to tell about it! We hope to see you again, the next...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Discover the best in contemporary accomodations when you book your stay at the Hilton Garden Inn San Bernardino! Our newly built property offers free WiFi Internet access, spacious guest rooms and suites, a state-of-the-art fitness center, an outdoor heated pool and spa, and much more! Our Great American Grill on-site restaurant offers a cooked-to-order breakfast and delectable dinner options. We are located conveniently close to the freeway, but out of reach of the freeway noise. The Hilton Garden Inn is famous for its friendly service (just read the reviews here on Tripadvisor!), and is looking forward to welcome you soon! ... more   less 

Additional Information about Hilton Garden Inn San Bernardino

Address: 1755 S Waterman Ave, San Bernardino, CA 92408-2868
Location: United States > California > San Bernardino
Price Range: $111 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Bernardino 3*
Number of rooms: 115
Reservation Options:
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Also Known As:
Hilton Garden Inn San Bernardino Hotel San Bernardino
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn San Bernardino staff and other travelers.
2 questions
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Questions? Get answers from Hilton Garden Inn San Bernardino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose back room on higher floor.”
 of 5 bubbles deborahsG967FY, Aug 1, 2016 | Read review
“No special hints.”
 of 5 bubbles 790DeeM, Apr 29, 2016 | Read review
“I prefer the odd number rooms that face the east, overlloking an industrial center that is quiet and away from street noise.”
 of 5 bubbles ppearmp2, Apr 18, 2016 | Read review
“if you want a really quiet room request an odd number”
 of 5 bubbles 470janinem, Mar 16, 2016 | Read review
“Rooms overlooking Waterman Avenue will be noisier than others. Rooms do not offer a safe...the only negative I could find.”
 of 5 bubbles Eagle2, Mar 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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