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Hotel St. Helena

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Traveler (9)
Room & Suite (137)
Dining (11)
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Overview
  • Excellent11%
  • Very good8%
  • Average13%
  • Poor16%
  • Terrible52%
1 week ago
“Unhygienic, kinda gross, old, 0 staff”
Nov 7, 2017
“Surprised by how nice it is here”
AMENITIES
Wifi
Free Parking
Non-Smoking Rooms
Family Rooms
Bar/Lounge
Babysitting
Air Conditioning
3 Star Hotel
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Reviews (109)
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11 - 15 of 105 reviews
Reviewed February 16, 2017

I admittedly made a mistake by booking only for 2 nights when I only needed 1 night, I called the hotel right away (within 2 mins) and they refused to give me a refund for the second night. It seems absurd to have to pay...More

3  Thank fmtraveler10
Reviewed January 30, 2017

After seeing my dirty, no ventilation room, with a window that wouldn't open and a disgusting shower I left and booked a room at Southbridge Hotel down the street. This hotel has no amenities, virtually no space in the tiny bedroom and no staff. They...More

2  Thank hollyalexisbrown
Reviewed January 1, 2017

Management poor. TV did not work in room 204 because the wall plug was dead nor did the phone work. Room 210 had a workable TV but no phone. The bedside light needed a bulb. No elevator. Not a place for disabled. No support for...More

1  Thank Ronald L
Reviewed November 1, 2016

I've stayed in third world countries that tried harder than this. The staff was less than accommodating and acted put out during any encounter with them. The carpet was disgusting and looked as though it hadn't been vacuumed in weeks. The bathroom towels all had...More

2  Thank ffhasselhoff
Reviewed October 11, 2016

AVOID THIS ONE!!! How this hotel gets away with a RIDICULOUS fee of 500$/NITE for VERY pared down service and CRUMMY rooms, I don't know. I would have felt fine if I were paying 80$/nite....but with 500$ there is a GREAT expectation for EXEMPLARY service...More

1  Thank karenl0vest0travel
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About
Amenities
Top amenities
Free Parking
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Babysitting
Things to do
Bar/Lounge
Details
Price range
$169 - $621 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$169 - $621 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (9)
Room & Suite (137)
Dining (11)
Questions & Answers
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Room Tips
"There's nothing good that I could think of"
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"choose off the main street. Lots of noisy trucks run through town early am. No idea why that is allowed in a..."
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"Nothing is worth booking this hotel. In addition to poor conditions, the desk clerk attempted to overcharge."
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"Choose a different Hotel"
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