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Hotel St. Helena

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Hotel St. Helena
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95 Reviews from our TripAdvisor Community

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Showing 92: English reviews
ffhasselhoff
Reviewed November 1, 2016

I've stayed in third world countries that tried harder than this. The staff was less than accommodating and acted put out during any encounter with them. The carpet was disgusting and looked as though it hadn't been vacuumed in weeks. The bathroom towels all had stains on them that were either rust or blood. The shower was moldy and the...

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Helpful?
Thank ffhasselhoff
Washington DC, District of Columbia
Reviewed October 11, 2016

AVOID THIS ONE!!! How this hotel gets away with a RIDICULOUS fee of 500$/NITE for VERY pared down service and CRUMMY rooms, I don't know. I would have felt fine if I were paying 80$/nite....but with 500$ there is a GREAT expectation for EXEMPLARY service and a WELL APPOINTED room. YOUR WON"T FIND THAT HERE!!! . Victorian in looks charming...

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Thank karenl0vest0travel
Plano, Texas
Reviewed October 10, 2016

We visited near the peak of harvest season and paid nearly $600 per night, which has a tendency to set higher expectations in terms of what you get for that price point. For the price, or even for half that, we were very disappointed. Any hotel that is over 100 years old should have some level of charm, which this...

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Thank Geoff B
Reviewed September 5, 2016 via mobile

We took a trip from the Bay Area and wanted to stay in St Helena and chose this hotel for its location. We asked for a room and the rate was $349 for room with private bathroom, I should have check the trip advisor app first, because the rate was $100 cheaper on the app. We like historic hotels, but...

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Helpful?
Thank Linda D
Brentwood, California
Reviewed July 31, 2016

Over priced is an under statement. Good location and friendly staff is the best I can say. However, it does NOT compensate for the uncomfortable accommodations. The rooms are not only the smallest I have ever seen, but are musty, stuffy, and lacking in a good cleaning and maintainence. The gentleman at the office responded with " well, this is...

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Thank cherylw1984
Reviewed June 27, 2016 via mobile

Please see review on the picture I posted it yesterday but realised I picked wrong hotel - Hotel St. Helena is the correct hotel I stayed in - beautiful, friendly, small - decor vintage chic. Staff really nice and have great local knowledge. Well worth a central point of staying in St. Helena and in walking distance for all Restaurants...

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Thank Nigelmcevoy
San Francisco, California
Reviewed June 25, 2016

Expensive for what you get. Small room. Dirty room. And staff is rude beyond description. Have a severe attitude problem. Made it sound like they were doing us a favor by letting us stay there. I would NOT go back there even if they paid me to do it.

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Thank sshroffs
London, United Kingdom
Reviewed June 21, 2016 via mobile

The reviews were very off putting but we honestly didn't see any of the problems. The staff were lovely! And yes, the rooms were small but the beds were comfy and clean. Was a bit worried as we had a shared bathroom but it was fine... There were a few available and they were clean and the decor was lovely!...

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1Thank Carol L
Reviewed June 19, 2016

I always try to find something positive about places I've stayed and so here all I can say is that the people were friendly. And so they should be for a $500 room! The room was tiny - I can put up with that. But the entire hotel is completely run down. I'm sure it would be condemned if the...

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Thank nmre
San Jose, California
Reviewed May 9, 2016

(I'd give this 1.5 stars if the UI would allow me, since 2 is too generous and 1 a little mean). My wife and I booked this hotel because we had an event just outside of St Helena and thought the location ideal (which it was). However, that's really the only positive thing I can say about the place sadly....

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1Thank Matthew H
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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Free Parking

Additional Information about Hotel St. Helena

Address: 1309 Main St, St. Helena, CA 94574-1900
Location: United States > California > Napa Valley > St. Helena
Price Range: $168 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel St. Helena 3*
Number of rooms: 18
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Also Known As:
Hotel St. Helena CA - Napa Valley
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Questions & Answers

Questions? Get answers from Hotel St. Helena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Find another hotel!”
 of 5 bubbles karenl0vest0travel, Oct 11, 2016 | Read review
“Request room with a private bathroom. It's my understanding that some are shared.”
 of 5 bubbles geoffb754, Oct 10, 2016 | Read review
“I would choose a different hotel”
 of 5 bubbles cherylw1984, Jul 31, 2016 | Read review
“Choose a different hotel”
 of 5 bubbles sshroffs, Jun 25, 2016 | Read review
“Don't stay here. That's all I can say.”
 of 5 bubbles nmre, Jun 19, 2016 | Read review
5 of 5
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