Hotel St. Helena
118 reviews
#9 of 9 Hotels in St. Helena
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1309 Main St, St. Helena, CA 94574-1900
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About
#9 of 9 hotels in St. Helena
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travelers visiting St. Helena, Hotel St. Helena is an excellent choice for rest and rejuvenation. Well-known for its proximity to great restaurants, Hotel St. Helena makes it easy to enjoy the best of St. Helena.
Rooms at Hotel St. Helena provide a flat screen TV, and guests can stay connected with internet access.
In addition, while staying at Hotel St. Helena guests have access to a concierge. You can also enjoy a lounge. Need a place to park? Free parking is available at Hotel St. Helena.
While staying at Hotel St. Helena, visitors can check out The Christopher Hill Gallery (0.0 mi) and Elmshaven (2.4 mi), some of St. Helena's top attractions.
While you’re here, be sure to check out Azteca Market, one of the Spanish restaurants that can be found in St. Helena, which is a short distance from Hotel St. Helena.
If you’re looking for something to do, Bale Grist Mill State Historic Park is a nice way to spend some time.
Whether you’re traveling for business, pleasure or both, Hotel St. Helena is sure to make your visit to St. Helena one worth remembering.
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Full view
Property amenities
Free parking
Wifi
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Concierge
Non-smoking hotel
Room features
Complimentary toiletries
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, French
Location
Full view
82Good for walkers
Grade: 82 out of 100
22Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
118Reviews0Q+A30Room tips
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+1
Do not book this hotel!! Do not use Booking.com . I booked this hotel through Booking.com. After I read the bad reviews, I decided to cancel. Called the hotel, manager NAncy told me the reviews were wrong, I would love it when I see the place. This is farther from the truth . I tried to cancel but the manager told booking.com, no refund. I can understand why they don’t give refund, as you would leave when you see the rooms.The linens are dirty. I was put in a room which had a sitting room, very dirty floor, with old furniture. Their employee, Robin is sweet and helpful. I spoke to another employee who she told me her name is Sandy only to find out from the house keeper that her real name is Nancy, the manager what a liar!! Pretending to be Sandy when she is the Nancy that I spoke to in June. They should close this hotel for ripping off customers. By the way they they advertise the room to have garden view??? You can see the garden when you’re looking at the window form your restroom. What a Joke!! For 300 / night, I would be glad to stay in motel 6. As a retired Colonel in the US army, I feel that it is my duty to warn people of this hotel. The pictures on the internet are deceiving. I would give this hotel -0.…
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Date of stay: August 2019
Rooms
Service
Room Tip: Do. It book this hotel
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3 Helpful votes1 Repost
Helpful
I booked this hotel through booking.com. After seeing the negative reviews. I decided to cancel,I called the hotel to cancel. I spoke to Nancy, she states the reviews are wrong, that I would be very happy with the hotel . I arrived in the afternoon the room is dirty, wallpaper peeling off.stains in the bedsheets . I was told I cannot get a refund. Called booking.com, I was told that they spoke with the manager, the hotel does not issue refunds. Since I paid almost 1800 dollars for the 6 night stay. I stayed, we made a lemonade out of a lemon. Another employee who called herself “Sandy” is actually “Nancy” according to the housekeeper. I guess she did not want to be confronted with her lies. The only employee that tries to go a good job there is Robin. It may have been a historic hotel at one time, gone to the dogs. They could not pay me to stay there. Go to wydown, South Gate or harvest inn. By the way , they advertise the room as garden view, you can see the small garden from your toilet. This place is a joke!!…
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Date of stay: August 2019
Rooms
Service
Sleep Quality
Helpful
Booked at this hotel for a weekend stay to visit my daughter at CSI, Live in Reno. Snow in the forecast so I called hotel on Wednesday AM to cancel, Left message, called again Wednesday afternoon left message called Wednesday night left message, Called Thursday left message. Cancelled on-line. No one ever answers phone or called me back and they charged me 650.00 for not showing. Still no one answers phone to help, Just messages. Called Hotel.com to help me they said no worries you are ahead of the cancellation policy, Hotels.com emailed me and said sorry we cant get a refund for you???? This is robbery this place is getting reported. I would be very careful staying here as they rip you off. NO ONE IS EVER AT FRONT DESK! Complete RIP OFF, Calling BBB..
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Date of stay: March 2019Trip type: Traveled with family
Location
Cleanliness
Service
Room Tip: RIP OFF Don't stay here
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2 Helpful votes1 Repost
Helpful
This hotel is a historic, boutique hotel with only 19 rooms. It's got a traditional walk-up staircase and no elevator so it's not going to work for someone who can't climb the steps. The furnishings and lobby decor take you back in time to the late 1800's, early 1900's and the staff hospitality was really appreciated. We enjoyed a continental breakfast before checking out and enjoyed our stay here. We walked from this hotel to the movie theater and shops and had a good experience in St. Helena.
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Date of stay: November 2018
Helpful
Based upon the room rate I was expecting a wonderful boutique hotel. I was severely disappointed. I was hoping for a room where I could relax in an elegant, welcoming, and private environment. I found a room that was about 10 feet square. Had one table light. I could only fine one electrical outlet, behind the bed. No closet. Only a small hat rack for clothes. A grand total of three coat hangers. And there was no control of the room temperature. I was hoping for a room where we could sit in comfortable chairs and chat about our travels. I found a room with one straight back chair. I was hoping for a room with privacy. I found a room where the noise from the hall intruded, where the noise from the adjacent rooms intruded, where the noise from the adjacent bathrooms intruded, and where the noise from outside intruded, I was hoping for an elegant bathroom. I found a bathroom with the simplest of white fixtures. I found a bathroom with no counter space around a small wash basin. I found a bathroom with one towel rack and only two sets of very common towels. And I did not find the ubiquitous second roll of toilet issue! When I looked around I understood why: there was no place to store it! I was hoping for a responsive and accommodating staff. I found a the staff was only available between 8am and 9pm. The housekeeping staff stopped us in the hall and asked if we would like fresh towels, We said of course, and asked for our sheets to be changed; she laughed and walked away. I would never use the word accommodating to describe the staff of the Hotel St. Helena.…
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Date of stay: November 2018Trip type: Traveled with family
Rooms
Location
Service
Room Tip: Any other hotel
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2 Helpful votes
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PRICE RANGE
$192 - $401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel st helena
LOCATION
United StatesCaliforniaNapa ValleySt. Helena
NUMBER OF ROOMS
18
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Claim Your Listing Frequently Asked Questions about Hotel St. Helena
Which popular attractions are close to Hotel St. Helena?
Nearby attractions include Woodhouse Chocolate (0.08 miles), Robert Louis Stevenson Museum (0.2 miles), and Cameo Cinema (0.04 miles).
What are some of the property amenities at Hotel St. Helena?
Some of the more popular amenities offered include free parking, internet access, and a concierge.
What are some restaurants close to Hotel St. Helena?
Conveniently located restaurants include Gott's Roadside, Market, and The Model Bakery.
Is Hotel St. Helena located near the city center?
Yes, it is 0.1 miles away from the center of St. Helena.
Are pets allowed at Hotel St. Helena?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel St. Helena?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Hotel St. Helena?
Many travelers enjoy visiting Bale Grist Mill State Historic Park (3.4 miles).