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Extended Stay America - Sacramento - Arden Way

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2100 Harvard Street, Sacramento, CA 95815
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Extended Stay America - Sacramento - Arden Way
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77 Reviews from our TripAdvisor Community

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Los Angeles, California
1 review
1 of 5 stars Reviewed December 21, 2015

stay away, furniture is old and falling apart. You have to bring your own kitchen pots and pans etc. no room service unless you pay extra. staff lacks any caring or competency. I need 200 plus characters, this should be enough

Helpful?
Thank josh_abcxyz
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

I appreciate you bringing your experience to our attention. The situation you described is truly regrettable. We are very sorry for your experience. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will coach our staff to ensure that each guest receives professional customer service and... More 

2 reviews
4 of 5 stars Reviewed December 11, 2015

I will always look to these guys for a hotel in town. The rooms are clean, even the smoking room smelled nice. The rooms are clean and stocked. The have a full kitchen available and any kitchen accessories upon request. I will say that the breakfast is a bit lacking there only muffins and some snacks, as well as coffee... More 

Helpful?
Thank Jeany D
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

I want to thank you for taking the time to post a review of your experience. I'm so pleased to hear that you enjoyed your stay with us. I truly appreciate your comments regarding our comfortable rooms, fully equipped kitchens and friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with... More 

Redding, California
1 review
1 of 5 stars Reviewed November 1, 2015 via mobile

I have never stayed in such a HELL HOLE!!!! Avoid this place like the plague! Full of tweekers up all night slamming doors. My room was by the laundry room and people where in an out all night long. Front desk wouldn't answer phone. I placed a note on door to ask them not to slam the door. Didn't stop... More 

Helpful?
Thank sparkygirl14
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you for providing us with details about your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. Your feedback is very important to us, so... More 

Lawrenceville, Georgia
Level Contributor
180 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed September 18, 2015

Good price on Priceline, check in was no problem. Ours was a smoking room but we could only smell it in the hall, the room was fine. They said we could have a non smoking for $15 more but it wasn't a problem. The bed was comfortable, they provided a coffee pot and the shower was good. All we needed... More 

Helpful?
1 Thank Bob A
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

I appreciate you taking the time to write a review about the hotel. I’m so pleased that you enjoyed our comfortable rooms and fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 14, 2015

I've been here less than a week, and so far, I'm less than impressed. Here are the issues I've encountered: Elevator was not working when I arrived. I called the front desk to report it and the young lady who answered said very snottily that she knew nothing about the elevator so there's nothing she could do. She said I... More 

Helpful?
1 Thank MuchTravelled99
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

The staff and I read your comments about your stay with us. I am so disappointed that you didn’t enjoy your stay with us. Please accept my apology. I met with the staff, and I will be coaching them on the importance of providing each guest with professional customer service and responding to guest requests in a timely manner. Additionally,... More 

2 reviews
2 of 5 stars Reviewed July 14, 2015

I felt like I was staying at a motel. The carpet was stained and the room smelled dank. There weren't enough towels and no toilet paper. I requested a late check-out the night before and was told I may leave at noon instead of 11am. The service agent the next morning wouldn't allow us to stay & didn't even know... More 

Helpful?
Thank Jeany D
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that your stay was not up to our company’s high standards. Please accept my apology. I discussed your comments with the team, and we are going to work on improving our communication and room inspections to prevent your experience from happening again. We continually work... More 

Carpinteria, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 13, 2015

After checking out, as I tried to pull out of my parking spot my truck was blocked by another car with two occupants inside. The driver said that he had hit my truck on my passenger side and would like me to see the damage. I decided NOT to get out of my truck, but he insisted I do so.... More 

Helpful?
1 Thank Truth56
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is truly regrettable. We are very sorry for your experience. We do have on site security that paroles the parking lot, and I will make sure we are increasing our rounds so each guest has a safe and comfortable experience. I am grateful for the... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 10, 2015 via mobile

This hotel is good for prostitutes, crack heads and dirty people! When u first walk in the room you get a strong dirty smell & cigarette. Bed smells dirty and pillows. Freeway is right next to hotel so 5am u can hear loud honking and exhausts. Kids running outside rooms like they had no parents. Staff was very kind but... More 

Helpful?
2 Thank jimmys_johnson
great green swamp
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 9, 2015

I was pleasantly surprised after reading reviews. The room was very clean. But noisy drunks in the parking lot one night, and if you leave the hotel in search of anything turn left not right. Right turn will get you into the hood and the bodega. Left and there are nice shops, places to eat, etc. Also reviews were correct... More 

Helpful?
2 Thank swampsis
Manager_11525, General Manager at Extended Stay America - Sacramento - Arden Way, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that nobody informed you about the kitchen items, as they are still available upon request. Still, we are glad to know you enjoyed your stay with us and that you enjoyed your clean room and our great staff. Once more, thank you for posting your review.... More 

Sacramento, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 28, 2015

Stinky and Dirty... Loads of people out after dark hooting and hollering in the parking lot. Clerk insisted on walking me to my room after I arrived, bc I was "a single/white woman" at 11pm. ABSOLUTELY SHOCKED!!! He even said, "you should request moving rooms so you're closer to the lobby. You'll be much safer." Only had room service 1x... More 

Helpful?
1 Thank Jessica B
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