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DoubleTree by Hilton Hotel Sacramento

Doubletree.com$163*
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05/07/2017 05/08/2017
1 room 2 adults 0 children
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DoubleTree by Hilton Hotel Sacramento
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1,257 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Sacramento
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Showing 1,247: English reviews
California
Reviewed March 19, 2016

This is not a cheap place to stay, but it is a common location for conferences and meetings in Sacramento, so many of the guests are staying on their employer's dime. The management seems to understand this perfectly, so I think it is fair to say they charge what the traffic will bear. The rooms, however, are not a great...

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Helpful?
Thank ZippyPinhead
RoycePollard, Guest Relations Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Thank you for taking the time to share your feedback. We apologize that your recent stay was not more enjoyable and hope to use your comments to help us to focus future improvements to those areas that matter most to our guests. We strive to deliver an exceptional guest experience, and it is apparent in this case that we can...

Reviewed March 17, 2016

We were treated with kindness, respect and excellent customer service. The accommodations were perfect and of good quality. The amenities were in good condition, well kept and easy to access. The location is wonderful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank cristinah282
RoycePollard, Guest Relations Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Thank you for your kind review. We were pleased to hear about the great service you received and that the location worked well for you. We look forward to your next stay with us.

Sacramento, California
Reviewed March 15, 2016 via mobile

I was attending a football coaching clinic while staying at hotel. Even though the hotel claimed to have secure parking with security personnel, cameras, and gates my car was stolen from the parking lot. The hotel assumed no responsibility. Will never stay there again and will recommend to others not to either. It is obviously in a bad location and...

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Helpful?
Thank WorldTravelerTom
RoycePollard, Guest Relations Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Thank you for your review. We take the security of our guests very seriously and appreciate your comments. We are always looking at ways we can improve and our Security Team has reviewed this to see if changes to their procedures might be needed. We hope during your next stay in the area you choose to stay with us.

Monterey
Reviewed March 14, 2016

This was my second time staying at this hotel. Both times have been for business, but even if not, I would have secured a room at the Double Tree. I travel a lot for work and when searching for rooms, I look for a Double Tree first. The price is right and the quality of service is excellent. the rooms,...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Patricia D
Sacramento, United States
Reviewed March 12, 2016

The hotel itself looks fine but the experience was horrible. First, I wasn't offered a cookie at check in. Second, the reservation desk had an error so they added someone's name to my room. So as a result, a stranger walked into my room at 1:00 am thinking they were supposed to staying there. I screamed and kicked them out....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Patricia C
RoycePollard, Guest Relations Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

We apologize that you did not receive a cookie at check in and that their were issues with your reservation. I was pleased to hear that we were able to make it right for you, but I hope your next stay with us is a better experience.

San Pedro, United States
Reviewed March 9, 2016

Nice hotel but very spread out. I would have liked to see more vegetarian options than a vegeburger. I didn't get to use the pool but it looked nice and had wheel chair access. The staff was very friendly and helpful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Monica H
Portland, United States
Reviewed March 8, 2016

This was an absolute nightmare of a trip. I had my wife and three small children with me. I made the reservations via HHonors online and phone call with HHonors. That service was the only positive one to be had. I called the hotel after the reservation was completed to find out if there were any special accommodations that needed...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Joseph A
RoycePollard, Guest Relations Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

My apologies for the very disappointing stay you experienced with us. We have gathered the Managers from each department involved to review not only the bad information you were given, we are a pet friendly hotel, to the very poor housekeeping and restaurant service. We will be sharing this with our team members as a tool to how we can...

Eatonville, United States
Reviewed March 7, 2016

During our most recent 3 state road trip we stayed at this Doubletree expecting it to be like all the other Doubletrees/Hiltons we had stayed at before. Not the case. Floors were so dirty I made all my kids where socks at all times. The bottom of socks were so dirty I threw them away. So dusty my allergies where...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kari F
RoycePollard, Guest Relations Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Thank you for your review of recent stay with us. I sincerely apologize for the lack of cleanliness of your room. We have discussed these issues with our Housekeeping team to ensure these items are addressed. We strive to create a memorable guest experience and hope you will give us an opportunity during your next stay in the area to...

Pine Grove, United States
Reviewed March 4, 2016

No hot water for showers at 7:30 am Saturday & Sunday ! Friendly front desk staff, very courteous and professional. They could not get the shower water hot ! Cookies a nice touch but skip the walnuts. offer other choices as some folks have allergies.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rocci B
Denver, Colorado
Reviewed March 1, 2016

I have stayed at this hotel many times and you can tell that over the years it has really become dated. First, you have to pay for parking which can be annoying when you are just staying at a doubletree. The bar was not good and the food was average. I went out of my way to stay at this...

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Helpful?
Thank Tyler26
Questions? Get answers from hotel staff and past guests. Ask a question

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 

Additional Information about DoubleTree by Hilton Hotel Sacramento

Address: 2001 Point West Way, Sacramento, CA 95815
Location: United States > California > Sacramento
Price Range: $124 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento
Hotel Style:
#19 Business Hotel in Sacramento
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Sacramento staff and other travelers.
5 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Sacramento staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get one closer to lobby, the wings are a very very long walk.”
googinsg, 2 days ago | Read review
“I was in Sutter Wing, room 5108.”
Jaythethird, 3 weeks ago | Read review
“Hotel needs upgrades”
DeeinTurkey, 4 weeks ago | Read review
“Most look at car park”
IMJetlagged, 5 weeks ago | Read review
“Make sure your water us warm before going to bed!”
kellycK6130TU, Feb 6, 2017 | Read review
5 of 5
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$163* /night
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Prices are for 1 room, 2 adults
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