I have stayed at this hotel before, and have had a great experience until this time, I booked it out a month in advanced, and it was a bit fuller this time, but asking for items to be sent up to my room, and not receiving it (utensils, and had to eat it with my hands before the food went bad), and asking for upgrades as an explorist and the front person brushing it off and ignoring me, as I reiterated twice and he just scanned the cards and sent me on my way made me feel a bit unwanted. This will make me think twice about staying at this Hyatt.
I have never been to Sacramento. On this trip we drove up the coast and stayed at several Hyatt Hotels. This by far was our favorite! We arrived early and were greeted by Marilyn at the desk. She was the only one working and was checking us in and fielding numerous calls. She kept a great attitude throughout and was so friendly. Although there was no valet or bell service, she made sure we had a clean cart for our stuff. She explained clearly the process of the self parking in addition to drink and restaurant options in the hotel. Our room was large clean and luxurious. The hotel location is literally by the Capitol and right in the "grid". You can walk to many nearby spots. I also cannot emphasize how luxurious the outdoor area/pool deck is. We sat out and had breakfast there both days. I spent one full day at the pool. Although the hotel is on a main road huge shrubs provide privacy and some noise reduction. The value for this stay is outstanding. We will return!…
Everything was clean, fresh, and ready for use in our room. The room was quiet! Staff had our business buffet breakfasts and snacks laid out well with enough for everyone. Every staff member from housekeeping, to bellhop, to valet, to front desk, was warm and cheerful. The location across from the park and within walking proximity to so many nice areas of Downtown and Midtown Sacramento was ideal. I would bring my family back here for a stay (I was here on business for a conference this time).
Beautiful hotel in a great location. Literally across the street from the Capitol Building downtown. Parking is a little confusing, but attached to the hotel with no upcharge fees for guests (ALWAYS a gripe of mine). Modern, clean facility with all the amenities you'd expect from a Hyatt property. Use your GPS to find it if you're driving because the streets are one-way for the most part. Plenty of restaurants and shops within a few hundred feet.
Was a great place to stay for conference at the Sacramento SAFE conference center, could walk right across the street to all the meetings. If I have another conference to attend in Sacramento, would definitely stay there again.
My stay at the Regency Sacramento was great, very nice and clean rooms, excellent service. I especially appreciate the 12:00 checkout which corresponded well with the conference I was attending. I also appreciated the online checkout.
While the hotel has great curb appeal and the location is optimal, the appeal ends there. There is no in-room maid service available, we did not get the room we reserved (one with a balcony),the room was covered in a layer of dust (bed frame, window ledge, lights), there was a loud banging noise continually pounding from the interior wall of our bathroom, the roof top deck is inaccessible to regular guests or so we were told, and the food is subpar at best.
Vallet staff is very helpful, overall good hotel to stay in, I have stayed in Hyatt Vancouver and a few more places and they take customer care very seriously. The event staff and catering, splly their pasta and tiramisu were yummy
You can walk to a lot of the city from this very comfortable hotel. Walk to the east to encounter an array of interesting restaurants. Also, we had a dog friendly room. Although this costs extra, it was great for us.
When I looked online the place looked decent and it’s in a prime location. Honestly tho for the price I paid I would expect better amenities. We asked for extra blankets/pillows and they told us no that we have extra blankets in the room already(it didn’t). No complimentary anything - place looked older than expected. Service could be better. Hidden Fees added. Overall disappointed.