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Crowne Plaza Sacramento

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Crowne Plaza Sacramento
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266 Reviews from our TripAdvisor Community

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Reviewed 4 days ago NEWvia mobile

The hotel itself is a 2.5 stars. Beds are so-so, rooms were clean but had an overwhelming air freshener smell. AC Unit in my room was controlled with a wall switch and thermostat. I ended up turning it off, because it was so loud when it cycled. Temperature wasn't an issue. Room was very comfortable. I gave a full star...

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Helpful?
Thank FFontheroad
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for telling us about your stay. We appreciate your kind remarks about our staff, but we must apologize if you were not happy with your room. Please let us know if you are ever not satisfied and we will do our best to find another room that might be more comfortable for you. We're also happy to tell...

Reviewed 1 week ago via mobile

Stayed here for a weekend convention. Hotel staff was clearly not prepared to handle a convention. It is an older hotel and needs to be updated. They never answered the phone when we would try and call for services or to ask questions. The rooms were not very clean. Even after they cleaned our room way later than I requested...

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Helpful?
Thank kbsa
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for telling us about your stay. We're very sorry that you were not happy. We are investigating to find out why the phone was not answered promptly and the ice machine was not repaired. We're also sharing your comments with our Executive Housekeeper to address with his staff. We appreciate you patience and you willingness to help us...

A TripAdvisor Member
Level Contributor
7 reviews
4 hotel reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

Stayed two nights. Price was moderate, quality better than most at that price. Good bed, warm shower. Would have been better with nice continental breakfast. Location near major highway was convenient but quite far from airport.

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Thank A TripAdvisor Member
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for staying with us and for taking the time to write about your experience. We're glad that you liked the bed and shower. For your next trip; we offer several packages that include a full breakfast buffet. We hope you'll choose to stay with us again.

Nevada City, California
Reviewed February 11, 2017

I stayed one night on a business trip. The wall were very thin, and I could hear everything through both adjoining walls. There was also black mold on the top window jam, which I noticed when closing the drapes. The room and the hotel as a whole just seemed somewhat dated and run down. Things also appeared disorganized and chaotic....

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Thank hbellu0mini
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write about your experience. We're glad that you were comfortable in the bed and were impressed by our staff. However; we must apologize for the chaotic conditions you described. It is extremely unusual for multiple ice machines to be down. We are very sorry for the inconveniences this must have caused. You should...

San Diego, California
Reviewed February 10, 2017

I hated to see the bad reviews below because that wasn't my experience at all. I was traveling to Sac with no plan and no place to stay, I was at a La Quinta in Anaheim - that's a bad review in itself, but I wasn't sure where I was staying in Sac. Anyway, I passed the Crowne on the...

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Thank TF271
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for writing about your stay with us. We truly appreciate your kind words about our staff; although they should have inspected your room before you checked in so you would not have to call maintenance. We're sorry that you were not impressed by t he breakfast. On the bright side: since you're all about IHOP, you should kw...

Reviewed February 7, 2017

I stay at a lot of IHG properties and the Crowne is usually one of their better hotels but in this case it looks as though it has just gone through a poor update. The wall paper is peeling and lifting up at the seams, the carpet has paint stains, the drapes in the room were torn and old and...

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Thank Gndmwing
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We're very sorry for the condition of your room. A room in that state should not have been in inventory. We're sharing your comments with our Rooms Director to find out why it was used. We're also having our engineers address the room immediately. We appreciate your patience and your helping us to improve.

philadelphia
Reviewed February 3, 2017

Crowne Plaza is convienently located and probably the nicest hotel in North SAC. It was a lot nicer a few years back when it was new, but it will do in a pinch. I normally stay downtown, but I couldn't get a room.

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Thank toddayo
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for telling us about your stay. We hope you'll choose to stay with us again if you can not stay downtown.

Reviewed January 24, 2017 via mobile

I had a great time. Booked a studio and was comped a suite for same price with a jacuzzi tub. Service was great. AND FOR THE PRICE WELL WORTH IT. The food was cheap but was well prepared and hot (i ordered room service) Even the drinks at the bar was reasonably-priced.

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Thank Jeremiah B
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for your kind review. We're glad that you enjoyed yourself and we hope you'll choose to stay with us again on your next trip.

Reviewed January 20, 2017 via mobile

The hotel is dated and used but I must say that the staff is super helpful. The hotel lobby restaurant and bar leaves a little to be desired but there are a lot of choices for off site eating choices. Plus, there's always In-&-Out just up the street to meet your delicious food needs.

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Thank DaleDale2
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for your kind words about our staff. We hope you'll choose to stay with us again on your next trip.

Redding, California
Reviewed January 13, 2017

We have stayed here twice before and had a great experience. This last time was not even close to being pleasant. We reserved online. Got there and was told there was only one room left and it was handicap accessible. Ok, no problem. Well we get to our room and it was disgusting. dog hair on floor, ripped wall paper,...

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1Thank adamnchristine
IHGService, Guest Relations Manager at Crowne Plaza Sacramento, responded to this review

Hello adamnchristine, Thank you so much for staying with us and taking the time to leave us your feedback. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies for the overall condition of the room assigned to you. I’d like to obtain some additional detail regarding...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
****The Hotel just finished multi-million dollar renovation*****Centrally located off I-80 and Madison Avenue, the Crowne Plaza Sacramento is situated between downtown Sacramento and Roseville. This Sacramento hotel is just 15 minutes from the Sacramento International Airport (SMF), and six miles from Cal Expo. The Crowne Plaza is a preferred hotel for McClellan Business Park travelers and those visiting the Natomas Business Park. Join us in our Arbor Grille© for fantastic California cuisine. Enjoy Arbor Grille for your favorite beverage and nightly drink specials. In-room dining is also available. Maintain your exercise regime in our workout room or visit California Family Fitness across the street at a special guest rate. Swim year round in our outdoor pool and relax in the whirlpool spa.Businesses near hotel: Northrup Grumman, Raytheon, Sears, Lowes, SBC, Hewlett Packard. Points of interest near hotel: Thunder Valley Casino, Sunrise Shopping Mall, Galleria Shopping Mall, Arden Faire Mall, American River College, Historic Old Sacramento, Cherry Island, Freedom Park, Maidu Park, Skatetown, Arco Arena, Sacramento State University. Recreation near hotel: Century movie theaters, Haggin Oaks Golf Courses, Scandia Miniature golf and batting cages, Mardi Gras Bowling Lanes, McClellan Aviation Museum, Discovery Museum Science & Space Center. Earn $25 of free gas daily reserve our Gasoline Packages today! ... more   less 

Additional Information about Crowne Plaza Sacramento

Address: 5321 Date Ave, Sacramento, CA 95841-2512 (Formerly Holiday Inn Northeast Sacramento)
Location: United States > California > Sacramento
Price Range: $94 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Sacramento 3.5*
Number of rooms: 230
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com and Priceline so you can book your Crowne Plaza Sacramento reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Sacramento Hotel Sacramento
Holiday Inn Sacramento
Sacramento Holiday Inn
Hotel Style:
#3 Green Hotel in Sacramento
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Sacramento staff and other travelers.
5 questions
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Questions? Get answers from Crowne Plaza Sacramento staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room near the front of the hotel, our room in the back was not good.”
 of 5 bubbles LezaLu, Dec 2, 2016 | Read review
“Windows don't open???”
 of 5 bubbles Guswthomasson, Oct 17, 2016 | Read review
“Carpet stained and not vacuumed. I saw an M&M under the nightstand. Furniture scratched up. Wallpaper dirty. ”
 of 5 bubbles HollyK55, Oct 15, 2016 | Read review
“Kingbed non-smoking”
 of 5 bubbles terrybP9682PX, Oct 5, 2016 | Read review
“Quieter rooms towards the front of the hotel (away from the freeway)”
 of 5 bubbles b0ls0n, Sep 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question