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Good hotel with large and recently renovated rooms. Beds are comfortable and all amenities are catered for. Friendly staff at the front desk at check in. Room rate includes breakfast and free parking next to the hotel.More
Response from Jeffrey S, Manager at Arden Star HotelResponded December 29, 2017
Hi, and thanks for staying with us and for the great review and comments. We like hearing how we're doing and we'll never stop trying to be the best hotel in Sacramento. Our goal is to provide each guest with the hospitality and lodging they...More
Very clean and renovated rooms. The rooms were quite big too. The beds are comfortable but very high.
The breakfast wasn't good. Pancakes were from a supermarket that you had to heat. The eggs are powdered. Not a lot to choose from.
Gym was good.More
Response from Jeffrey S, Manager at Arden Star HotelResponded November 20, 2017
Hi, Ms. Morgan.
We greatly appreciate having you as a guest of our hotel and for you taking the time to post your review. Thank you for the 4 stars and for your comments. We read each and everyone of them, as our goal is...More
The employees were very nice. But the key to the door wouldn't work. The breakfast looked yuck. The bathroom had no counter space for toiletries. The neighbor was playing his bongos at midnight. so didn't get much sleep. Found a hair on the bathtub.More
1 Thank jymkelharvey
Response from Jeffrey S, Manager at Arden Star HotelResponded November 1, 2017
Thank you so much for sharing your experience with us. I'm glad that my staff was very nice, but disappointed that you didn't get much sleep and your room wasn't properly cleaned. This in addition to the other issues you commented on are being addressed...More
The Hotel surprised me when I checked in. The room was excellent and absolutely clean. The service from the staff was beyond none and they were helpful in way possible!!!
We absolutely enjoyed our 5 day stay at this hotel and recommend it to anyone...More
1 Thank ASHPATEL5
Response from Jeffrey S, Manager at Arden Star HotelResponded October 10, 2017
Hi, Mr. Patel. Thanks for staying with us and for the incredible review and comments. We are so happy that you enjoyed your stay, our hotel and staff. We still have many more positive improvement underway to enhance the hotel and to complete the renovation....More
I went up to the front desk to mention that I needed towels since my family and I were short. A lady named kenia was being rude giving me attitude and was talking on her cell phone. Not to mention she was talking to another...More
Thank Anna H
Response from Jeffrey S, Manager at Arden Star HotelResponded September 25, 2017
Hi, Anna. I hope that you will accept my sincerest apologies for the service that you received by my front desk staff. I am addressing this with all of my staff to assure that this isn't repeated to other guests. I want to personally thank...More