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Embassy Suites by Hilton Sacramento - Riverfront Promenade

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Embassy Suites by Hilton Sacramento - Riverfront Promenade
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1,110 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Sacramento - Riverfront Promenade
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Showing 1,100: English reviews
Tampa, United States
Reviewed August 12, 2015

I make a point to stay at Embassy Suites every chance I get. This one, unfortunately was below the expectations that I have come to expect. I tried contacting the Customer Service line on several occasions. Each time, the phone rang at least 10 times without being answered. Hard to consider this "Service".

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Helpful?
Thank Jeff A
Marcus R, Front Office Manager at Embassy Suites by Hilton Sacramento - Riverfront Promenade, responded to this review

Thank you for staying with us and sharing your experience about your stay. We apologize for not answering your call within in timely manner. This is a rarity as we are always staffed with agents to answer all incoming and in-house calls. We hope that this minor inconvenience will not steer you off to other hotels in Sacramento because we...

Reviewed August 12, 2015

I like the suite concept -- it allows a family to stay in one set of rooms for a reasonable price, and with some privacy and ability for different people to go to sleep at different times. The fridge is also convenient. Beds were fine, nothing special. The location of the hotel is great, walking distance to Old Town Sacramento...

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Helpful?
Thank David G
Marcus R, Front Office Manager at Embassy Suites by Hilton Sacramento - Riverfront Promenade, responded to this review

Thanks for sharing your review for us to see and we are sorry that you encountered some noise issues during your stay. We do apologize for this inconvenience and will look for the best possible solution to ensure that all parties are satisfied during their stay while events are being hosted at our hotel.

las vegas, United States
Reviewed August 10, 2015

It would be awesome to throw like 50 plastic parachute men off the 8th floor balcony. It would be awesome to throw like 50 balloons off the 8th floor balcony. It would be awesome to throw like 50 paper airplanes off the 8th floor balcony.

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Thank Randall P
London
Reviewed August 8, 2015

The room was just perfect and with a lovely spacious bathroom with plenty of surface to put things! It was worth paying a little extra for a river view and it's quieter as you're away from the freeway on the other side of the hotel. The evening drinks reception was a lovely thought and the gym was excellent albeit small....

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Thank dsbfjW
Columbus, United States
Reviewed August 8, 2015

This hotel is excellent. The staff is fabulous. The rooms are clean and up-to-date. The food is good and the location is very convenient and close to downtown and has a beautifull spot on the river next to old Sacramento and the tower bridge. I recommend this to business travelers and families.

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Helpful?
Thank Kristine W
Reviewed August 5, 2015

The hotel staff was very friendly, from the time that we checked in to check out time. The rooms were very spacious and clean. For breakfast I love how you had the option to sit outside on the patio. You can walk right across the street to Old Sacramento. The only thing is the parking is a little bit expensive.

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Helpful?
Thank tiana r
Sacramento, United States
Reviewed August 4, 2015

When you arrive the valet parking attendants are very helpful. As you walk in, the front desk for check-in is easy and the hotel is very nice in decor. The advantage of staying at this hotel next to the Tower Bridge is it is directly across the street from Old Sacramento. Old Sacramento has a lot to offer and is...

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Thank M. Teresa L
CA
Reviewed July 26, 2015 via mobile

I redeemed Hilton honors points for an anniversary date night with my spouse. It was fun to have a happy hour at the hotel...it was great to have hot breakfast...the Embassy is near a comedy club. It was within walking distance.

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Helpful?
Thank NinaCa
Marcus R, Front Office Manager at Embassy Suites by Hilton Sacramento - Riverfront Promenade, responded to this review

Thank you for spending your anniversary at our hotel. We are glad to see that you enjoyed our Evening Reception and Full Cooked to Order Breakfast. We look forward to having you back the next time you are in Sacramento. Thank you again.

Yuma, Arizona
Reviewed July 25, 2015

30 dollars a day to park ridiculous. Valet driver wrecked my friends car. Other people were complaining about the valet drivers. The only good thing was location and breakfast was good. That's it won't stay again

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Thank Meo150
Marcus R, Front Office Manager at Embassy Suites by Hilton Sacramento - Riverfront Promenade, responded to this review

We are very sorry to hear that you will choose not to stay here because of Valet Parking. Our Valet Department is among the best departments in our hotel and receives numerous compliments daily. We appreciate you staying with us and we hope that you change your mind and come back to our hotel when you are in Sacramento.

Vancouver, Washington
Reviewed July 24, 2015

This is the worst hotel I have stayed in in a very long time. There were a few good things like free breakfast and the river but besides that we will never stay here again and may not stay with hilton ever again... That's how terrible the experience was. I live in chronic pain and have to walk with a...

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1Thank Ashley K
Marcus R, Front Office Manager at Embassy Suites by Hilton Sacramento - Riverfront Promenade, responded to this review

Thank you for your comments. The safety and security of all of our guests is the top priority for Embassy Suites and for Hilton Worldwide. To ensure room security and guest safety, only the registered guests for a guest room are permitted access to that guest room. This is an extremely important policy that should be strictly enforced at any...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Newly Renovated Embassy Suites Sacramento - Riverfront Promenade hotel is located on the Sacramento River across from historic Old Town Sacramento. This full-service upscale all-suite hotel is just minutes from the California State Capitol, ARCO Arena, Sacramento International Airport and the Cal Expo - California Exposition and State Fair. Guests of the Embassy Suites Sacramento hotel stay in spacious two-room suites and will enjoy many hotel amenities, services, and facilities in addition to our Complimentary Cooked-to-Order Breakfast and Complimentary Nightly Manager's Reception. ... more   less 

Additional Information about Embassy Suites by Hilton Sacramento - Riverfront Promenade

Address: 100 Capitol Mall, Sacramento, CA 95814-3244
Location: United States > California > Sacramento
Price Range: $203 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Sacramento - Riverfront Promenade 3.5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Embassy Suites Sacramento - Riverfront Promenade Hotel Sacramento
Embassy Suites Hotel Sacramento
Sacramento Embassy Suites
Hotel Style:
#4 Family Hotel in Sacramento
#6 Romantic Hotel in Sacramento
#9 Business Hotel in Sacramento
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Sacramento - Riverfront Promenade staff and other travelers.
8 questions
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east bay
Dayton
8 months ago
1 month ago
northern california
10 months ago

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Questions? Get answers from Embassy Suites by Hilton Sacramento - Riverfront Promenade staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for the premium floor level.”
 of 5 bubbles Michellee67, 6 days ago | Read review
“Room 721 is too far from elevator, but enjoyed the city and freeway view”
 of 5 bubbles isis1076, 1 week ago | Read review
“For views, ask for bridge or river view. Higher level rooms offer better views.”
 of 5 bubbles 971bevw, 2 weeks ago | Read review
“Ask for a top floor”
 of 5 bubbles frequent1, 3 weeks ago | Read review
“High floor, river facing.”
 of 5 bubbles AlexSmith1969, Oct 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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