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1230 J St, Sacramento, CA 95814
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Traveler (384)
360
Panoramas (4)
Room & Suite (69)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Sacramento Hotel
Updated 07/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 91 hotels in Sacramento
Location
4.6
Cleanliness
4.4
Service
4.2
Value
4.0
GreenLeaders GreenPartner
Discover exquisite modern lodgings and access to the best of Sacramento at the Sheraton Grand Sacramento Hotel. You'll find us situated in the heart of downtown Sacramento, California near the convention center and State Capitol complex . We provide comfort in the beautifully restored Public Market Building near the city's best shopping and restaurants, and close to top business destinations.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Valet parking
Paid public parking nearby
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
24-hour front desk
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, Russian, Spanish
Hotel links
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1198Reviews14Q+A100Room tips
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Alex wrote a review Aug 2022
1 contribution
I stayed at this hotel and asked to link my account to my room so I could pay with the credit card on file and get the points. At checkout the clerk just said ‘goodbye’ so I thought everything would be charged to the credit card. I got an email the day after claiming pending room charges. So I didn’t get the points and waste lot of time discussing about the issue. First time that this happened in a Marriott. Suggest making sure they do things properly.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dawn F wrote a review Jun 2022
7 contributions1 helpful vote
+1
Hotel's Favorite
This trip was my first trip to Sacrament and I do t know the area so I wanted to stay in a reputable hotel where I would feel safe. The hotel is beautiful! It is well kept, it’s clean, the bed was comfortable and we stayed in the 22nd floor. The view was amazing. The staff were very kind and helpful. They really went above my expectations. The next time I come back Sheraton Grand Hotel will definitely be the place I stay.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TRTW wrote a review Jun 2022
San Francisco, California267 contributions123 helpful votes
I chose this hotel because it was one of those closest to my work conference. I decided to stay here as it was the most affordable and accessible at the time. The room is super comfortable and felt as though the hotel was run well -- from the staff, to the amenities, restaurants, parking, etc. The only thing was that the hotel desk clerk said (upon checking in) that the breakfast buffet was $15, but realized the day of that it was $25 a person. I was at a budget, especially for work, so that was an eye opener. Still had breakfast as I only had a few minutes to space to head to the conference. The good thing is that the hotel took off $10 from my final bill. So that fixed it. Because of this, I rate this hotel as excellent! I would stay here again, and will actually try their breakfast buffet again as it was quite good actually. But not sure about the $25 per person, I think it's worth $18 to be honest.
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Date of stay: April 2022
Value
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mullaf wrote a review May 2022
Toronto, Canada4 contributions3 helpful votes
Came here for a festival and me and my team were treated amazing. The management team, Greg and Caitlin took amazing care of me and the hospitality was just amazing. The team loved the stay, the rooms were great and the staff made us really feel at home. Definitely recommend this hotel for business or leisure.
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Date of stay: May 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ed G wrote a review May 2022
2 contributions
We have an annual conference in Sacramento and have been using this hotel for several years. Last week was our first conference in a couple of years and it was so disappointing. Check in was very slow. About 30 people in line. They had 4 clerks and then 2 of them disappeared. So it took a very long time to check in. Rooms badly need updating. Carpets in the elevators and hallways have not been cleaned in many years and are very dirty. Trying to call the front desk or room service was ridiculous - no one answers the phone. Mattress and pillows were lumpy and smelled funny. For breakfast, the restaurant only offered the $25 buffet, not the other items on the menu. All in all, if I had a choice, I would never stay here again
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cjc612 wrote a review Apr 2022
Sacramento, California2 contributions2 helpful votes
I am a Gold Elite Bonvoy Member. During my check-in I received the worst service I have ever experienced. The receptionist Miriam did not greet me but asked me "what I want" while the gentleman next to me received outstanding service. I would hope this had nothing to do with how we each look. He was a white male and I am not. While the receptionist next to me explained to him the layout of the hotel, nearby attractions, where the pool is located etc. Miriam printed my key cards (expressionless) handed them to me and said your done. Needless to say this was a horrible experience and I will not return to this property.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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work traveler wrote a review Apr 2022
Santa Rosa, California2 contributions1 helpful vote
Do not stay here. Whatever you do. We had pre-paid reservations, arrived to check in at 3 p.m. were told they were too busy to get us check in by 4 p.m. and would not have access to a room we had already for (our event was at 4). Not only could we not check in, we could not get dressed for our event. We were told to check in via phone (did not work) and via the website, also not working. So we went to our event and returned to OUR PREPAID ROOM. So at 11:10 p.m. were told there was no room. They had overbooked. They told us we could drive 10 miles up the freeway in the direction we had just come to stay at a lesser hotel for the same price. No comp, no apology. Nothing. I just spoke with Dennis G the general manager who said nothing other than repeating (as he were on the witness stand) that they offered to relocate us. He also gave me a general 800 number to call if I wanted to press the issue. It's the general corporate call center and yes I'm still on hold. The only recourse I seem to have at this point is to warn others. Do NOT stay here.
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip: Don't reserve a room here. They do no honor pre-paid reservations.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Mark F wrote a review Apr 2022
Los Angeles, California80 contributions81 helpful votes
Not so Grand, or Where a great brand goes to die. There is virtually no housekeeping or maintenance staff. So, the property is dirty. Trash overflowing in the common areas, dirty towels piled up and strewn about the gym, and the carpets in the elevators look like some dumped a back of cookies and stomped on them. Of course there is not daily cleaning service so it’s operated more like a dirty serviced apartment than a hotel. This also means in room coffee and towels are not refreshed. Oh, and the espresso maker in the lounge doesn’t work and I’m told it was reported days ago so coffee in the morning is also a chore to find. Where are the managers to set the standards and ensure a basic level of hygiene? Are the owners milking the profits at the expense of the guests? Marriott, when was the last time you shopped/inspected this property. Failures at ever level. The pluses: the front desk staff are friendly and service oriented. The gym, while at times disgusting (dirty towels everywhere) is quite well equipped. All in all, for the price and broken service expectations you’re better off saving the money and stay at a nearby lower tier property that might actually pay attention to cleanliness.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Derman wrote a review Apr 2022
Sacramento36 contributions62 helpful votes
I know it's been a while since I've been to a business meeting, but I was impressed with both the service and the quality/presentation of the food at a recent event at the Sheraton Grand. From limited service experiences due to the pandemic, it's good to see old fashioned hospitality and a very good food experience - everything was just...good.
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Date of stay: April 2022
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Richard S wrote a review Mar 2022
1 contribution3 helpful votes
I stayed at the Sheraton Grand Sacramento hotel the week of February 7, 2022 and attended a conference next door at the Sacramento Convention Center. On Tuesday 2/8/2022 between 8:00am and 1:00pm I had $1500.00 worth of items stolen from my room. I notified hotel security about the theft. They created an incident report and told me nothing unusual appeared to have happened, that I must of lost one of my room keys (I had both room keys in my possession at all times and returned both keys to the front desk on my departure). Then they said I must have left my room door ajar while I was out. I notified the Sacramento Police Department and they came to my room to take a report. I contacted the Robert C. Brokenbrough, Loss Prevention Manager for the hotel and asked for a copy of the incident report on the theft of my items. He said I would have to obtain a subpoena for them to release the report. Pretty rotten response in my opinion, lacking transparency and having an appearance of a coverup and not even acknowledging a possibility that they might having a thief working for them or a burglar in their hotel, not even a "sorry" this happened to you, instead putting the blame on me for staying in their hotel. Never again will I stay at a Marriott Bonvoy affiliated hotel again.
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Date of stay: February 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from jeroen gerrese, General Manager at Sheraton Grand Sacramento Hotel
Responded Mar 23, 2022
Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within my organization and I will follow up with you thru our Guest Service system with your email.. Sincerely, Jeroen Gerrese General Manager Sheraton Grand
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$197 - $297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton sacramento, sacramento sheraton
LOCATION
United StatesCaliforniaSacramento
NUMBER OF ROOMS
503
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Frequently Asked Questions about Sheraton Grand Sacramento Hotel
Which popular attractions are close to Sheraton Grand Sacramento Hotel?
Nearby attractions include Cathedral of the Blessed Sacrament (0.1 miles), California State Capitol Museum (0.3 miles), and Capitol Park (0.2 miles).
What are some of the property amenities at Sheraton Grand Sacramento Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Grand Sacramento Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton Grand Sacramento Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Sacramento Hotel?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Sheraton Grand Sacramento Hotel?
Conveniently located restaurants include Mikuni Japanese Restaurant & Sushi Bar, Grange Restaurant & Bar, and Ella Dining Room & Bar.
Are there opportunities to exercise at Sheraton Grand Sacramento Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton Grand Sacramento Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Sacramento.
Are pets allowed at Sheraton Grand Sacramento Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Grand Sacramento Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand Sacramento Hotel?
The staff speaks multiple languages, including English, Spanish, and Russian.