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Sheraton Grand Sacramento Hotel

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Sheraton Grand Sacramento Hotel
Sheraton Grand Sacramento Hotel
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919 Reviews from our TripAdvisor Community

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Showing 903: English reviews
Toronto, Canada
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First, let me say we had a solid experience here...friendly staff, clean rooms, great location, and overall met our Sheraton expectations. That said, we need to remove the "Grand" from the name as it is an average Sheraton at best. The hotel feels a bit dated, with pretty worn carpet and walls that had seen better years. And nowhere is... More 

Helpful?
Thank Chris H
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to reach out to us regarding your most recent stay. We are delighted to hear you enjoyed the condition of your room as well as our friendly staff members! While we wish you had a better experience with the amenities we offer, it is feedback like this that we learn from and use to improve.... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I'm here every four to six months and this place does well. It's not the Taj Mahal but it doesn't cost those prices. Clean and comfy, good service and good food. Love the lobby bar. Only thing that needs consistent work is the line that seems to always be at reception. Staff attitude is always a plus.

Helpful?
Thank Jim M
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review our hotel! We are always striving to provide a comfortable and convenient experience for our guests. Your positive feedback will be shared with our team and we look forward to welcoming you back for another stay soon! More 

Mobile, AL
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel. Went to accompany my son during a debate tournament. The hotel was full between debate coaches and debaters and was perfectly located near the convention center. Loved the window seats in each room - just perfect for reading. Very pleased with the service and noise level particularly considering the number of people and amount of teenagers in the... More 

Helpful?
Thank Darby123
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to reach out to us regarding your recent stay! We are delighted you enjoyed the window seat in your room and were able to take advantage of it. We hope to welcome you and your family back for another stay soon! More 

Sacramento, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I went with Celebrity Guest to the Sheraton Hotel to celebrate my birthday! We chowed down on some chicken wings and a grilled cheese sandwich paired with a lovely fruit salad. Eric and Ernesto at the bar were very attentive and refilled our beverages multiple times. All in all, a great place to celebrate a birthday! -Nephew from Placerville

Helpful?
1 Thank boneyman1
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review the Sheraton Grand. We are so delighted to hear about your wonderful birthday celebration at the hotel! Our goal is to provide a comfortable and warm experience and it is great to hear Eric and Ernesto were able to do that! We will share your positive feedback with both of them and we... More 

1 review
1 of 5 stars Reviewed 5 weeks ago

Stayed there three nights, having no internet service for two days. Because I had booked first two nights with Travelocity, and had to stay a third night because of a broken down vehicle, they hiked the price up $80. They suggested getting hold of Travelocity, but I didn't have internet service. If you opt for "green" service, it doesn't mean... More 

Helpful?
Thank Dennis P
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case we fell short. Your feedback will be shared with all of the appropriate... More 

Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Spent two night at the Sheraton Grand in Sacramento for a conference. Conveniently located in the heart of downtown Sacramento and about a 20 min drive from the airport. Service was friendly and professional. The hotel however was dated. This particular Sheraton, whilst well kept and clean, is due for some modernization, especially the bathrooms. On balance however, no real... More 

Helpful?
1 Thank Aviv L
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to write us a review. It is feedback like this that we can learn from and use to improve our hotel and the standards we strive to maintain. We will pass along your feedback to the appropriate managers! We hope to welcome you back for a more improved stay in the future! More 

Santa Barbara, California
Level Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed August 22, 2016 via mobile

A very typical Sheraton adjacent to a convention center. I had booked four nights at $240.00 per night a few weeks earlier. When I checked in, the rate was $189.00. I asked for an adjustment. Denied. I suggested to the agent that I could check out the next day and rebook. He invited me to do so! Only one agent... More 

Helpful?
Thank Mpclaw
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your most recent stay. We are disappointed to hear about your experience and your feedback will be forwarded to the appropriate managers. We hope to welcome you back and provide a more positive experience next time! More 

Charleston, South Carolina
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 22, 2016

This hotel is in a great location downtown - easy walking distance to the Capitol, across the street from the convention center, and plenty of bars and restaurants very close by. My husband and I walked to Old Sacramento from the hotel, but it was a bit of a hike. I'd recommend an Uber, especially after dark. It is very... More 

Helpful?
1 Thank Aly C
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

We are so happy to hear you and your husband had such a wonderful experience at the Sheraton Grand hotel. Our goal is to provide a comfortable and warm experience and it is great to hear our staff was able to provide that, especially with the suite upgrade! All of your feedback will be shared with our team and we... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed August 21, 2016 via mobile

Have stayed at this hotel many times in the past Including 3 days ago. What I have noticed is the steady decline in valet services. Arrived tonight at 8:35pm (8/21/16) to valet our minivan - pulled up and two valet busy talking and carrying on. Neither acknowledge us as we departed the van and stood there with 4 kids. One... More 

Helpful?
Thank Dexter P
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your most recent stay. We are disappointed to hear about your experience with us and want to assure you that what you encountered is neither our standard nor acceptable. We will inform the appropriate managers of your feedback. More 

Bowie, Maryland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 18, 2016

The hotel looks like the photos. Very nice place. Rooms are spacious and clean. Across from the convention center. Homeless population nearby. Several great places to eat blocks away from the hotel. Downtown closes down early.

Helpful?
Thank Redlipsealed
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to review our hotel! Here at the Sheraton Grand we are always striving to provide a comfortable and convenient experience for our guests. We hope to welcome you back for another great stay soon! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 

Additional Information about Sheraton Grand Sacramento Hotel

Address: 1230 J St, 13th and J Street, Sacramento, CA 95814-2907
Location: United States > California > Sacramento
Price Range: $163 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Sacramento Hotel 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Sacramento
Sacramento Sheraton
Hotel Style:
#3 Luxury Hotel in Sacramento
#11 Business Hotel in Sacramento
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