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Sheraton Grand Sacramento Hotel

Traveler (363)
360
Panoramas (4)
Room & Suite (228)

About

#24 of 85 hotels in Sacramento
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Situated in the heart of downtown Sacramento, California near the convention center and State Capitol complex, you'll find Sheraton Grand Sacramento Hotel. We provide comfort in the beautifully restored Public Market Building near the city's best shopping and restaurants, and close to top business destinations.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Paid public parking on-site
Parking
Public wifi
Paid wifi
Paid internet
Internet
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Non-smoking rooms
Suites
Allergy-free room
Air conditioning
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Russian, Spanish
Hotel links
Visit hotel website
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1,145Reviews
12Q+A
100Room tips
Traveler rating
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Popular mentions
This is the worst lodging experience that I have ever had, to be honest. No complaints about the location and the check-in process - it was quick an easy; however, what has happened next cannot be a standard for a 4-star hotel. We have arrived to Sacramento for a local event. Upon checking in, we dropped our bags and left the room. After the event, we came back and rested for 30 minutes on top of the sheets (this is important). As we were ready to go out, we discovered that one of the beds hid an unexpected fecal matter that looked like a skid mark on the sheet under the cover. We were not able to contact the front desk or service, as the room phone did not work. Thus, we waited for 20 minutes downstairs, as the understaffed front desk personnel was trying to help multiple large groups. Once we explained our “situation” to Nathan Wakeen, Director of Front Office, he has reached out to the cleaning crew supervisor to address the issue. He has informed us that it will be taken care of, so we can leave for now and "figure out the rest later". When we came back later that night, the issue was addressed, though we had to double check the other bed as well. In the morning, when I talked to Nathan again, he has informed me that the cleaning supervisor looked at the “freshness” of the matter last night and determined that it was not due to the cleaning crew’s oversight or fault. Therefore, it was insinuated and hinted (more implied) that we were the ones responsible for this! This is simply outrageous! I definitely did not expect the outcome like this, especially given that this is not a budget motel and they should have much higher standards. I will not ever stay there again and would advise everyone else to stay away!
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Response from TeamMarriott, Manager at Sheraton Grand Sacramento Hotel
Responded today
Dear PashaFu, Thank you for choosing to stay with us and for taking the time to share your specific concerns regarding our service and housekeeping. We would like to first start by apologizing for the way our response was interpreted. We in no way meant to imply this issue came from you or anyone in your group. What was determined is that this was a fresh, yet stained, linen. We will speak with our associates to make sure we are clear in communicating with all of our guests about any type of issue that comes up. Once more, we apologize for this and thank you for your feedback. We hope to have the chance to make a better impression on a future visit. Norbert Hurka Director of Operations
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I was on a solo business trip and really liked the hotel (my first time there). The room was comfy and the staff was very attentive. So why the mediocre review? The neighborhood is downright scary. Most metropolitan areas have a homeless issue. But I felt UNSAFE, more here than anywhere I've been. The homeless people I encountered at nearly every turn were VERY aggressive. And that made it difficult to go out...ruining the chance to enjoy the city. I'm not a fan of hotel food, in general (no negative comment intended on this specific hotel) so food delivery services were my lifesaver. But hotel management may want to put a word in with Sacramento PD. As for me, I will stay elsewhere and use a car service next time.
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Response from TeamMarriott, Manager at Sheraton Grand Sacramento Hotel
Responded 2 weeks ago
Dear Teancum, Thank you for taking the time to submit a review regarding your stay with us. We usually receive great feedback about our location, so your concerns are very disheartening to us. The security and safety of our guests is of utmost importance, as well, and it was extremely distressing for us to know you were frightened by an individuals in the city. Reports such as yours are taken very seriously, and we want you to know that you may always alert us to any uncomfortable feeling you have when walking around the city. We will always do our best to make you feel comfortable or assist in finding you transportation. The hotel is staffed 24/7, and we want you to feel comfortable returning to our hotel the next time your travels bring you this way. Norbert Hurka Director of Operations
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My family and I were recently in town for a family gathering and booked 2 rooms for a 2 night stay. The reservation was guaranteed with a credit card and we did not anticipate any issues. However, when we attempted to check in, we were informed they had no availability (we could have made do with one room) and they had booked us for 2 rooms at the Sheraton. When we asked about changing the stay to Sheraton for both nights, they told us a new reservation would have to be made which would change our rate. The main issue was the inconvenience of having to check in one place then changing to another place after one night. To add insult to injury, they advertised “room service” availability until 10 pm, but when I tried to order at 8, no one even answered. The suite we were given was nice (2 bedrooms) enough, but the halls were dark. The customer service at the Sheraton they sent us to was good. The staff was friendly. However, the rooms were old and a bit musty (one child developed allergy symptoms that resolved once we left). It was paid for by Residence Inn so we did not complain too much. Overall, I would not stay at either place again and would consider giving my business to Hilton rather than the SPG hotels in the Sacramento area.
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Response from TeamMarriott, Manager at Sheraton Grand Sacramento Hotel
Responded Jun 6, 2019
Dear LG2019, We appreciate you being our guest and sharing your observations. We are happy your stay with us was enjoyable on many levels, but we are truly sorry that the condition of the areas you mentioned were not up to par and prevented you from leaving our hotel with a favorable impression. We are grateful for the feedback and we will share these notes with the appropriate individuals for future renovations. Thank you again for being our guest, and we would love to welcome you back soon. Take care and safe travels! Sincerely, Norbert Hurka Director of Operations
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The people are really nice great location Starbucks downstairs rooms nice however parking is across the street even though you do not pay for parking it is an inconvenience so that u r pushed into taking Uber paying $20 extra per night for a small refrigerator is not an inducement for coming back If you r not bothered by any of these issues then Sheraton is a nice place to stay
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Response from TeamMarriott, Manager at Sheraton Grand Sacramento Hotel
Responded May 24, 2019
Dear Brad G, Thank you for choosing the Sheraton Grand Sacramento Hotel. We are glad you liked our clean accommodations as well as the friendly staff and that our location added to the enjoyment of your visit. However, we are sorry for the issues you mentioned and regret the inconvenience caused. Thank you again, and we hope to welcome you again soon. Norbert Hurka Director of Operations
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Stayed In lieu of my regular place because they had a government rate available. What a disappointment - had not stayed here in years and apparently I have become accustomed to services and facilities at other hotels. Arrived around 11:15 pm and there are zero food options available. No gift shop to purchase anything and no snack vending machines. They do have a Soda vending machine however there are not any diet sodas stocked. The front desk suggested I walk 2 blocks down to a 7-11 which didn't seem too smart considering there were a lot of transients sleeping on he streets. Food options are limited right around the hotel in the evening and the options at the bar are also extremely limited. My recommendation is to stay elsewhere unless a conference or something dictates this hotel.
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Response from TeamMarriott, Manager at Sheraton Grand Sacramento Hotel
Responded May 18, 2019
Dear Dejosa, We are truly sorry for failing to deliver the exceptional stay you deserve. Everything we do is aimed at giving each guest a superb, memorable stay, so we are disappointed to know we let you down. Please accept our apologies for the problems you experienced. We would like to regain your trust and hope you will give us another chance in the future. Norbert Hurka Director of Operations
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PRICE RANGE
$172 - $440 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton sacramento, sacramento sheraton
LOCATION
United StatesCaliforniaSacramento
NUMBER OF ROOMS
503
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