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Sheraton Grand Sacramento Hotel

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1230 J St, Sacramento, CA 95814
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (369)
360
Panoramas (4)
Room & Suite (69)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Sacramento Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 88 hotels in Sacramento
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Situated in the heart of downtown Sacramento, California near the convention center and State Capitol complex, you'll find Sheraton Grand Sacramento Hotel. We provide comfort in the beautifully restored Public Market Building near the city's best shopping and restaurants, and close to top business destinations.
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Full view
Property amenities
Wifi
Fitness Center with Gym / Workout Room
Vending machine
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Paid wifi
Taxi service
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Russian, Spanish
Hotel links
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1,165Reviews13Q+A100Room tips
Traveler rating
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Popular mentions
Titanium85 wrote a review Jun 2020
Beverly Hills, California111 contributions20 helpful votes
Expedited check in upon arrival. Bed was very comfortable. I ordered the House Chicken Wings ($12) for light dinner. The following morning, I ordered the Breakfast Burrito ($10). Both room service orders were deliciously prepared.
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Date of stay: June 2020
1 Helpful vote
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Response from TeamMarriott, Manager at Sheraton Grand Sacramento Hotel
Responded Jun 16, 2020
Dear Platinum85, Thank you for being our guest and for sharing your views with fellow travelers. It is delightful to know that you thoroughly enjoyed your stay at the Sheraton Grand Sacramento Hotel. We strive to make every guest feel at home, so it is wonderful to know that we accomplished that goal with our comfortable accommodations and our efficient service. Thank you for your comments, and we hope to have the pleasure of welcoming you again soon. Joanne Nguyen Director Of Front Office
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Zinful707 wrote a review Mar 2020
St. Helena, California9 contributions1 helpful vote
We read an article stating that dogs stay free at Sheraton Hotels. We decided to visit family in Sacramento and booked a room for $240. When we arrived they offered to upgrade us to a suite for an addtional $100. We chose the suite. We were told that our card would be run for $100 for a "dog deposit" which I understood would be to cover damages if there were any. When we returned home we found our card has been charged for the total of $505.30 for one night. What an outrageous price to pay for a very outdated room. We will not be back and will never book a Sheraton or Marriott again, and we travel often. They should be ashamed of themselves.
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Date of stay: March 2020
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Response from TeamMarriott, Manager at Sheraton Grand Sacramento Hotel
Responded Mar 26, 2020
Dear Zinful707, We are sorry to read about your billing-related concerns. Your disappointment can be understood, and we urge you to reach out to our front desk. They will review the charges on your bill and will be happy to assist you further. We hope you will consider coming here again with your family and furry friend. Thank you for your feedback. Joanne Nguyen Director Of Front Office
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michellef16 wrote a review Mar 2020
Philadelphia, Pennsylvania88 contributions56 helpful votes
Would highly recommend for a business trip. Stayed there 2 nights and it worked perfectly. I didn't use the restaurant but the new 2nd floor lounge was great. The rooms are spacious and clean. The area is great and walkable to numerous restaurants. The bellman were always willing to help even though I didn't need them. I would agree with comments on the front desk not being stellar. It seemed to a struggle each time I had to go there for something - 3 times, 3 different people. It was a little pricey though. Will come back!
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Date of stay: March 2020
Value
Service
Sleep Quality
Trip type: Traveled on business
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Response from TeamMarriott, Manager at Sheraton Grand Sacramento Hotel
Responded Mar 11, 2020
Dear michellef16, Thank you for making us a part of your business visit to Sacramento. We are delighted you had a pleasant stay with us and that you liked our refreshing accommodations and courteous service. It is also great to know you enjoyed the food we offer, while our prime location with proximity to restaurants and other attractions worked well for your plans. We appreciate your additional feedback as it helps us to enhance our guest experience. It was a pleasure hosting you, and all of us at the Sheraton Grand Sacramento, look forward to your next visit. Joanne Nguyen Director Of Front Office
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CelticOne wrote a review Feb 2020
New York City, New York34 contributions10 helpful votes
Valet parking is $32 a night little pricey considering the neighborhood! The check in process was lengthy but overall the staff were attentive they could’ve used another guy at the desk.The restaurant is good. The quality of the food is also good. The rooms need a little updating however they are comfortable. Overall a pretty good hotel
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Date of stay: February 2020Trip type: Traveled on business
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Response from TeamMarriott, Manager at Sheraton Grand Sacramento Hotel
Responded Feb 12, 2020
Dear jrellis2018, Thank you for letting us know that you found the Sheraton Grand Sacramento Hotel to be a good value. We are glad you loved our excellent associates and quality, delicious food we serve. We value your feedback and look forward to welcoming you back soon. Joanne Nguyen Director Of Front Office
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JimmyT wrote a review Jan 2020
Fort Worth, Texas1 contribution
Check in went without a hitch; the problem came when we couldn't cool the room to a reasonable temperature (it was in the 50's outside, but in the mid 70's in the room); we survived. The next day, when my wife filled the bath tub, she found dark grey water - same from the sink. When she called the front desk, they notified engineering, who said that they had been working on the pipes, and we shouldn't drink the water (duh). So, she called the front desk to inquire about drinking water and was told there was plenty of water in the lobby, come on down! Because she was still waiting to shower, she asked if they could bring some drinking water and ice - so they delivered a couple of cartons (like the mild cartons we used to get a school) of water and two coffee cups of ice. I guess that was the best they could do. Overall, the staff seemed pretty nonchalant, not overly friendly, but not rude. Now I recall why I stopped staying at Sheratons - I though maybe that Marriott would have improved them some, but I guess not.
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Date of stay: January 2020
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Response from TeamMarriott, Director of Front Office at Sheraton Grand Sacramento Hotel
Responded Jan 30, 2020
Dear JimmyTbusiness, Thank you for taking the time to share your feedback. Please accept our apologies for the unexpected water issues that occurred during your stay. Our engineer team worked diligently to correct this issue; however, your frustration is understandable. I am also concerned to read your comments relating to our desk associates. All our associates genuinely care about creating comfortable stays for our guests, and we regret that they left you with a less than favorable opinion of our service standards. The appropriate team leader has your comments concerning their behavior to encourage consistent service excellence moving forward. We hope this incident does not prevent you from joining us again on your next visit to our area. It was a pleasure to host you, and we hope to see you again soon. Joanne Nguyen Director Of Front Office
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PRICE RANGE
$193 - $412 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton sacramento, sacramento sheraton
LOCATION
United StatesCaliforniaSacramento
NUMBER OF ROOMS
503
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Frequently Asked Questions about Sheraton Grand Sacramento Hotel
Which popular attractions are close to Sheraton Grand Sacramento Hotel?
Nearby attractions include Cathedral of the Blessed Sacrament (0.1 miles), Capitol Park (0.2 miles), and Off the Chain Bike Bus Tours (0.1 miles).
What are some of the property amenities at Sheraton Grand Sacramento Hotel?
Some of the more popular amenities offered include a fitness center, room service, and a business center.
What are some restaurants close to Sheraton Grand Sacramento Hotel?
Conveniently located restaurants include Mikuni Japanese Restaurant & Sushi Bar, Ella Dining Room & Bar, and Grange Restaurant & Bar.
Are there opportunities to exercise at Sheraton Grand Sacramento Hotel?
Yes, guests have access to a fitness center during their stay.
Is Sheraton Grand Sacramento Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Sacramento.
Are any cleaning services offered at Sheraton Grand Sacramento Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Grand Sacramento Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Grand Sacramento Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand Sacramento Hotel?
The staff speaks multiple languages, including English, Spanish, and Russian.
Are there any historical sites close to Sheraton Grand Sacramento Hotel?
Many travelers enjoy visiting Leland Stanford Mansion State Historic Park (0.5 miles), Sutter’s Fort State Historic Park (1.1 miles), and River City Saloon (0.8 miles).
Is Sheraton Grand Sacramento Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.