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Extended Stay America - Sacramento - South Natomas

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Extended Stay America - Sacramento - South Natomas
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111 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Start your review of Extended Stay America - Sacramento - South Natomas
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San Jose, California
Reviewed 3 weeks ago

I booked this hotel through Booking.com and then cancelled it because of bad reviews. Not that they didn't refund the charge, they tried to charge me again when it was closer to the arrival date. Luckily, my credit card notify me, and I also found out that they didn't refund me. I called booking.com and they called the hotel. They...

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Helpful?
Thank christine1415
00esa, Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for taking the time to share your thoughts. Please accept our sincere apologies for any inconvenience you experienced. I am glad to hear there was resolution to your concern and we hope to have the opportunity to host you in the future. Sincerely, General Manager

Chico, California
Reviewed 4 weeks ago

We booked a room at this hotel on Expedia, very late, after my sons football game to sleep for a few hours before we flew out of the airport in the morning. When we arrived, we went into the lobby where there was one woman at the front desk helping another customer. After the man received his room key he...

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Helpful?
Thank Kerri O
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

The safety and security of our guests and employees is a top priority and I sincerely apologize for the situation you describe. I researched the information you provided to follow up on your refund and unfortunately I don't have enough information to proceed in processing the requested refund. Thank you for bringing this information to my attention, I do hope...

Ventura County Coast, California
Reviewed January 17, 2017 via mobile

Clean, comfortable, adequate parking, and priced right. No breakfast, packaged muffin and drip coffee in lobby only. But close to other options one block away, including Starbucks. Nice in room facilities, fridge, hot plate, etc. No complaints....

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Helpful?
Thank Graham D
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

It was our pleasure having you as our guest at Extended Stay America Sacramento - South Natomas, and thank you for sharing your feedback. It's great to know your visit was comfortable and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you...

Reviewed November 17, 2016 via mobile

After calling the reservation line, I arrived at the property 20min later. It was after hours and I used the call box as no one was at, or near the front desk. She said it would be 15min before she gets there. Then she arrives and informs me that the system is doing the audit and would be another 30min......

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Helpful?
Thank John D
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

We appreciate you staying with us and providing your feedback. It was troubling to read about your experience when checking in at our hotel. This is not the impression we like our guests to have when they select us for their lodging needs. We apologize for this incident and hope it will not prevent you from staying with us again....

Fountain Valley, California
Reviewed October 24, 2016

Setting up and paying for this reservation was absolutely no problem. I reserved online and was able to pre-pay for the room which was convenient. However, once we got to the hotel itself, we noticed it was really gross. No one told us our room was a smoking room, so when we walked in, there was a thick wall of...

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Helpful?
Thank lnnishimura33
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for choosing to stay with us during your special event and for the feedback. Thank you for your kind comments on our staff, we always like to hear they are doing the best job possible for our guests. I am however sorry for the disappointing room conditions. We know a clean room is number one and to be...

Reviewed October 17, 2016 via mobile

This was probably the most painful check in I've ever experienced. Miriam was my hotel clerk and her incompetence was the most frustrating thing ever. So I show up to check in after already booking on booking.com and she tells me she just booked her last room. Well that's a first it's ever happened to me but maybe it's a...

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Helpful?
Thank Touguizi
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for the feedback about your stay at our hotel. I apologize if our staffing service did not meet your expectations and you were unhappy at check-in. We apologize for not providing a better first impression. To make sure this does not happen again, I am actively working with our staff to improve our guest experience. I appreciate your...

London, Kentucky
Reviewed October 8, 2016 via mobile

First let me say I understand that the only time you should expect a 5 star hotel is if you pay the price for one so I'm not really one to complain about a cheap hotel because I don't expect much from it. Now that I've said that... The hotel staff was sweet and kind and very helpful anytime I...

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1Thank kateboggs
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for your review. We value your compliments and appreciate your feedback.  Our team members who assisted you will be delighted with your positive comments about their service.  However, the  other issues you described should not have occurred. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests...

Lexington, Oregon
Reviewed October 4, 2016

It's an extended stay, it's not supposed to be "fancy" picture more like your first apartment at 18. Basic, studio with fridge, two burner stove, bathroom etc. I've stayed at 5 different extended stays prior to this one...That said, Here's how I do a review: the good, the bad and ideas for improvement. Good: the room was a nice size,...

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Helpful?
Thank Mrs_Dawn_K
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for staying at our hotel and for your feedback. We are sorry to hear your visit did not meet your expectations. We strive to provide each guest with comfortable and well maintained accommodations and it appears we missed the mark during your stay with us and for that I am so sorry. I am also so very sorry...

Sacramento, California
Reviewed September 15, 2016

The only reason why I gave the score I gave for this particular hotel was because of the female that helped me when I checked in. She was ok at first but there was an attitude there. I had an issue with the room and the refrigerator. It would make this loud banging noise throughout the day and night. I...

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Helpful?
Thank nicchia39
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. Thank you for mentioning our manager and I am glad to know she was able to resolve this situation to your satisfaction. Thank you for noting your concerns and I can assure you they will be addressed. I sincerely hope this experience will...

Truckee, California
Reviewed September 8, 2016

We were transferred here from another of their motels which was oversold. Arrived to be told they only had a room with a king and a pull out bed. I had a written confirmation for 2 beds! Real beds!!! Went to the room and pulled out the sofa bed. Stained mattress, bug on it, no linens. Called office. Man came...

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Helpful?
Thank sharon33191
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Sharon, we are sorry our sister hotel was unable to accommodate you as you had originally requested and regret you were unhappy at being transferred to our hotel. We thank you for taking the time to provide your feedback; however, we are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Sacramento - South Natomas

Address: 2810 Gateway Oaks Drive, Sacramento, CA 95833 (Formerly Homestead Studio Suites)
Location: United States > California > Sacramento
Price Range: $77 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - South Natomas 2.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Homestead South Natomas Hotel Sacramento
Homestead South Natomas Sacramento
Extended Stay America Sacramento
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Sacramento - South Natomas staff and other travelers.
1 question
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Redding, California
over a year ago

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Questions? Get answers from Extended Stay America - Sacramento - South Natomas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“we were in the back and it was quiet, so maybe back there”
 of 5 bubbles Mrs_Dawn_K, Oct 4, 2016 | Read review
“Stay away from them all.”
 of 5 bubbles sharon33191, Sep 8, 2016 | Read review
“Get a different hotel.”
 of 5 bubbles SJDTraveler, Aug 27, 2016 | Read review
“Maybe 1 night is ok. idk”
 of 5 bubbles kankney, Aug 3, 2016 | Read review
“Stay Away!”
 of 5 bubbles gerard51, May 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question