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Extended Stay America - Sacramento - South Natomas

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Traveler (30)
Room & Suite (21)
Dining (1)
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Overview
  • Excellent16%
  • Very good12%
  • Average13%
  • Poor20%
  • Terrible39%
Apr 19, 2018
“Really?!!”
Mar 26, 2018
“cleanliness....”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Pets Allowed
Wheelchair access
Self-Serve Laundry
Breakfast included
3 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Sacramento - South Natomas
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Offers from Extended Stay America - Sacramento - South Natomas
Special Offer: Save up to 10% TODAY!
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Reviews (156)
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57
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1 - 5 of 156 reviews
Reviewed 4 weeks ago via mobile

Terrible experience. Mothers day weekend. Every morning I woke up to new bug bites. Gave my sheets and towels and blankets to exchange but every day I never received anything in return in that moment. Waited 12 hours each day to get replacements and didn't...More

Thank christina m
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 4 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed May 4, 2018

Worst place I have ever stayed! First, I arrived at 9:00 PM and there was no one at the desk in the lobby and 5 people waiting. After 15 minutes, someone finally showed up acting like it was no big deal that we had waited...More

1  Thank triaussie
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded May 5, 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More

Reviewed May 2, 2018

The employees are great, the managers are excellent at accommodating our every needs. They helped us when our times were tough, and we needed a place to lay our heads. The rooms are clean and bug free.

Review collected in partnership with this hotel
Thank Kelli P
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded May 2, 2018

Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Reviewed April 25, 2018 via mobile

Staff very rude slept on bed 4 days without linen and I had my kids with me!!! Every time I ask for linens they were all out or didn’t have any???? I am completely upset with management very rude wrongfully accused of stuff and management...More

Thank akeylla
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded April 26, 2018

Akeylla, it is so disheartening to see what you experienced. Please accept our sincere apologies and be assured that we are looking into this issue and taking the corrective actions. We value your feedback and hope you will consider giving us another chance so we...More

Reviewed April 19, 2018

Needed a 5 night stay. Had a reservation for an accessible room at the Extended Stay America Roseville but the morning I was leaving home to check in a person called to tell me they did not have the accessible room I had confirmed just...More

Thank lnodnoc
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded April 19, 2018

Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$86 - $113 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
$86 - $113 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveler (30)
Room & Suite (21)
Dining (1)
Questions & Answers
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Rosaritogirl
October 2, 2014|
AnswerShow all 2 answers
Response from bgould1001 | Reviewed this property |
i agree. Probably not an option here. They didn't have a shuttle to the airport and the distance to the airport was considerable, although just a freeway drive.
0
Votes
Room Tips
"Avoid this place! Its a total dump!"
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"Choose a room in a different hotel"
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"no such thing"
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"Dont stay here if you can avoid it. Rooms are dirty, sparse ammenities, no ice, glasses, wrong phone for..."
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