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Extended Stay America - Sacramento - South Natomas

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Extended Stay America - Sacramento - South Natomas
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103 Reviews from our TripAdvisor Community

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Showing 103: English reviews
Sacramento, California
1 review
1 of 5 stars Reviewed 1 week ago

The only reason why I gave the score I gave for this particular hotel was because of the female that helped me when I checked in. She was ok at first but there was an attitude there. I had an issue with the room and the refrigerator. It would make this loud banging noise throughout the day and night. I... More 

Helpful?
Thank nicchia39
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. Thank you for mentioning our manager and I am glad to know she was able to resolve this situation to your satisfaction. Thank you for noting your concerns and I can assure you they will be addressed. I sincerely hope this experience will... More 

Truckee, California
Level Contributor
296 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were transferred here from another of their motels which was oversold. Arrived to be told they only had a room with a king and a pull out bed. I had a written confirmation for 2 beds! Real beds!!! Went to the room and pulled out the sofa bed. Stained mattress, bug on it, no linens. Called office. Man came... More 

Helpful?
Thank sharon33191
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Sharon, we are sorry our sister hotel was unable to accommodate you as you had originally requested and regret you were unhappy at being transferred to our hotel. We thank you for taking the time to provide your feedback; however, we are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the... More 

San Diego, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed here for one night during a business trip. Had it been a multi day trip I would have changed hotels. Towels in the bathroom were gray (like the ones you use to wash your car) or had stains that washing didn't remove. The floor towel had shoe prints. One of the pillow covers had stains (reddish brown) and... More 

Helpful?
Thank SJDTraveler
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for staying with us and for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean,... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

The room had water damage & mold. It looked like they tried to cover it up but did not treat the area properly. Guest above us was loud & disruptive until almost 3 am. This was a business trip. We checked out a day early & had to be relocated to another hotel.

Helpful?
Thank Lisa W
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short with the water damage areas you describe. We will have our maintenance team check on it right away and make the proper repairs as needed. We are sorry for the noise from... More 

Littlerock, California
1 review
1 of 5 stars Reviewed August 18, 2016

Outside of hotel was kept up and clean. There was a person living in their car parked out front on the street, should have been a red flag. Check in was super easy and friendly service. Yes, this hotel room was all the bad reviews combined. The room odor hit me like a train when i opened the door. Floor... More 

Helpful?
Thank craigslistuser
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for honest feedback. We strive to make every guests' stay a comfortable one, unfortunately, we did not meet that standard during your stay with us. We are sorry for the less than clean and well maintained condition of your suite upon arrival. I am happy to share that our leaders are in discussion regarding refresh and renovation and... More 

West Covina, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 3, 2016

My room is supposed to be non-smoking. When I open the room door, I felt like I was walking into a smoke bar and I have asthmatic, I called to see if they can move me to another room and the front desk said that he can not control if people smoke in the room and that was then of... More 

Helpful?
Thank kankney
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Let me start by apologizing for your less than satisfactory stay with us on your recent visit. We make every effort to honor our guests suite type request and unfortunately we were unable to this time. Our front desk staff should have shared with you our dishware program and that all items are available by request with our front desk.... More 

Level Contributor
8 reviews
4 of 5 stars Reviewed June 26, 2016

Where to start on describing my experience? First, as with all seasoned travelers I read multiple reviews on different forums and had mixed feelings on staying here. Most of the reviews pretty much explained that this particular location was horrible and had multiple issues with management & rooms. I try to make the best of them unless they begin to... More 

Helpful?
Thank Andre C
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

We appreciate you taking the time to write such a detailed review about your business stay at Extended Stay America - Sacramento - South Natomas. It's great to hear that you received a warm welcome from our front desk associate and you enjoyed the exceptional service she extended during your visit. I am glad that Ymani made you feel comfortable... More 

Chico
1 review
1 of 5 stars Reviewed May 20, 2016

This place should be shut down. Disgusting and more disgusting. I arrived during the evening. The lobby was plentiful of people what wanted to pay cash for a room, stoned out of their minds. I received my room key and was given a smoking room. Have not smoked in decades. Returned to the front desk and they gave me another... More 

Helpful?
Thank gerard51
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

We sincerely apologize for the situation you described. You are absolutely correct to expect a safe, comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We... More 

California
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 2, 2016

I was participating in a Over-50 soccer tournament about 20 minutes away and looking for a bargain. I won bid on Priceline for a great savings. Also very convenient to downtown. Business park location is quiet. Kitchen in room had full-size frig, 2 burner stove. Very clean. Reliable free wifi. Pleasantly surprised after reading other reviews to have a great... More 

Helpful?
Thank beaglesmom
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

We appreciate your fantastic review of Extended Stay America - Sacramento - South Natomas and for being our valued guest. Thank you for sharing your remarks about your immaculate suite, in-room amenities,our location and the facilities we offer. Our housekeeping team does a great job in caring for our suites, so we are thrilled to share your nice comments with... More 

Concord, California
2 reviews
2 of 5 stars Reviewed April 25, 2016

The trip started out with me being booked into an already booked room. Imagine my surprise when a man opened the door to my room as I was trying to get my key to work! So, the man very politely called down to the front desk who then told me to come back to the front desk. Not a problem,... More 

Helpful?
Thank goddess4one
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

We do appreciate when our guests bring issues to our attention so we can address them as soon as possible. We apologize we did not follow our own service standards for the issues you brought to our attention. Please accept our sincere apologies for the lack of follow up and attention to resolve the issue. We have reviewed your feedback... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Sacramento - South Natomas

Address: 2810 Gateway Oaks Dr, Sacramento, CA 95833-3509 (Formerly Homestead Studio Suites)
Location: United States > California > Sacramento
Price Range: $82 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - South Natomas 2.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Homestead South Natomas Hotel Sacramento
Homestead South Natomas Sacramento
Extended Stay America Sacramento
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