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Extended Stay America - Sacramento - South Natomas

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Extended Stay America - Sacramento - South Natomas
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108 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

After calling the reservation line, I arrived at the property 20min later. It was after hours and I used the call box as no one was at, or near the front desk. She said it would be 15min before she gets there. Then she arrives and informs me that the system is doing the audit and would be another 30min...... More 

Helpful?
Thank John D
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

We appreciate you staying with us and providing your feedback. It was troubling to read about your experience when checking in at our hotel. This is not the impression we like our guests to have when they select us for their lodging needs. We apologize for this incident and hope it will not prevent you from staying with us again.... More 

Fountain Valley, California
1 review
Reviewed October 24, 2016

Setting up and paying for this reservation was absolutely no problem. I reserved online and was able to pre-pay for the room which was convenient. However, once we got to the hotel itself, we noticed it was really gross. No one told us our room was a smoking room, so when we walked in, there was a thick wall of... More 

Helpful?
Thank lnnishimura33
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for choosing to stay with us during your special event and for the feedback. Thank you for your kind comments on our staff, we always like to hear they are doing the best job possible for our guests. I am however sorry for the disappointing room conditions. We know a clean room is number one and to be... More 

Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 17, 2016 via mobile

This was probably the most painful check in I've ever experienced. Miriam was my hotel clerk and her incompetence was the most frustrating thing ever. So I show up to check in after already booking on booking.com and she tells me she just booked her last room. Well that's a first it's ever happened to me but maybe it's a... More 

Helpful?
Thank Touguizi
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for the feedback about your stay at our hotel. I apologize if our staffing service did not meet your expectations and you were unhappy at check-in. We apologize for not providing a better first impression. To make sure this does not happen again, I am actively working with our staff to improve our guest experience. I appreciate your... More 

London, Kentucky
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2016 via mobile

First let me say I understand that the only time you should expect a 5 star hotel is if you pay the price for one so I'm not really one to complain about a cheap hotel because I don't expect much from it. Now that I've said that... The hotel staff was sweet and kind and very helpful anytime I... More 

Helpful?
1 Thank kateboggs
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for your review. We value your compliments and appreciate your feedback.  Our team members who assisted you will be delighted with your positive comments about their service.  However, the  other issues you described should not have occurred. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests... More 

Lexington, Oregon
Level Contributor
87 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 4, 2016

It's an extended stay, it's not supposed to be "fancy" picture more like your first apartment at 18. Basic, studio with fridge, two burner stove, bathroom etc. I've stayed at 5 different extended stays prior to this one...That said, Here's how I do a review: the good, the bad and ideas for improvement. Good: the room was a nice size,... More 

Helpful?
Thank Dawn E
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for staying at our hotel and for your feedback. We are sorry to hear your visit did not meet your expectations. We strive to provide each guest with comfortable and well maintained accommodations and it appears we missed the mark during your stay with us and for that I am so sorry. I am also so very sorry... More 

Sacramento, California
2 reviews
Reviewed September 15, 2016

The only reason why I gave the score I gave for this particular hotel was because of the female that helped me when I checked in. She was ok at first but there was an attitude there. I had an issue with the room and the refrigerator. It would make this loud banging noise throughout the day and night. I... More 

Helpful?
Thank nicchia39
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. Thank you for mentioning our manager and I am glad to know she was able to resolve this situation to your satisfaction. Thank you for noting your concerns and I can assure you they will be addressed. I sincerely hope this experience will... More 

Truckee, California
Level Contributor
316 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed September 8, 2016

We were transferred here from another of their motels which was oversold. Arrived to be told they only had a room with a king and a pull out bed. I had a written confirmation for 2 beds! Real beds!!! Went to the room and pulled out the sofa bed. Stained mattress, bug on it, no linens. Called office. Man came... More 

Helpful?
Thank sharon33191
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Sharon, we are sorry our sister hotel was unable to accommodate you as you had originally requested and regret you were unhappy at being transferred to our hotel. We thank you for taking the time to provide your feedback; however, we are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the... More 

San Diego, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 27, 2016

I stayed here for one night during a business trip. Had it been a multi day trip I would have changed hotels. Towels in the bathroom were gray (like the ones you use to wash your car) or had stains that washing didn't remove. The floor towel had shoe prints. One of the pillow covers had stains (reddish brown) and... More 

Helpful?
Thank SJDTraveler
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for staying with us and for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean,... More 

1 review
Reviewed August 26, 2016

The room had water damage & mold. It looked like they tried to cover it up but did not treat the area properly. Guest above us was loud & disruptive until almost 3 am. This was a business trip. We checked out a day early & had to be relocated to another hotel.

Helpful?
Thank Lisa W
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short with the water damage areas you describe. We will have our maintenance team check on it right away and make the proper repairs as needed. We are sorry for the noise from... More 

Littlerock, California
1 review
Reviewed August 18, 2016

Outside of hotel was kept up and clean. There was a person living in their car parked out front on the street, should have been a red flag. Check in was super easy and friendly service. Yes, this hotel room was all the bad reviews combined. The room odor hit me like a train when i opened the door. Floor... More 

Helpful?
Thank craigslistuser
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for honest feedback. We strive to make every guests' stay a comfortable one, unfortunately, we did not meet that standard during your stay with us. We are sorry for the less than clean and well maintained condition of your suite upon arrival. I am happy to share that our leaders are in discussion regarding refresh and renovation and... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Sacramento - South Natomas

Address: 2810 Gateway Oaks Drive, Sacramento, CA 95833 (Formerly Homestead Studio Suites)
Location: United States > California > Sacramento
Price Range: $77 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - South Natomas 2.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Homestead South Natomas Hotel Sacramento
Homestead South Natomas Sacramento
Extended Stay America Sacramento
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Sacramento - South Natomas staff and other travelers.
1 question
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Redding, California
over a year ago

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Questions? Get answers from Extended Stay America - Sacramento - South Natomas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“we were in the back and it was quiet, so maybe back there”
 of 5 bubbles DawnE878, Oct 4, 2016 | Read review
“Stay away from them all.”
 of 5 bubbles sharon33191, Sep 8, 2016 | Read review
“Get a different hotel.”
 of 5 bubbles SJDTraveler, Aug 27, 2016 | Read review
“Maybe 1 night is ok. idk”
 of 5 bubbles kankney, Aug 3, 2016 | Read review
“Stay Away!”
 of 5 bubbles gerard51, May 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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