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The Citizen Hotel, Autograph Collection

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Traveler (391)
Room & Suite (209)
Videos (1)
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About

#2 of 2 boutique hotels in Sacramento
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Romantic
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.
4.0
1,168 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Citizen Hotel, Autograph Collection, is celebrated for its distinctive California flair and pristine cleanliness, with many travelers highlighting the spotless rooms and well-kept surroundings. Though some guests have noted smaller room sizes and occasional noise disturbances, the unique and well-appointed accommodations often impress. The staff, particularly individuals like Lee, are frequently applauded for their exceptional service, although there have been rare mentions of unresponsiveness. While the valet service is commended for its efficiency, some visitors have raised safety concerns and voiced dissatisfaction with valet delays.
Atmosphere
Chic
Rooms
Unique
Value
Remarkable
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory
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1168Reviews12Q+A100Room tips
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Karen G wrote a review Yesterday
2 contributions
We searched for weeks for the perfect hotel to spend a memorable weekend, and were so pleasantly surprised that the Citizen was exactly as advertised and then some. The hotel is elegant, historic and pristine. The room was large, unique with beautiful details and spotless! Truly a unique setting bursting with character. As great as the room was, the service was even better. Friendly, efficient, and welcoming.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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B Davis wrote a review May 2023
2 contributions2 helpful votes
Hotel's Favorite
Hotel is very friendly. We thoroughly enjoyed our stay! Hotel is very central to everything downtown. We enjoyed our stay at this location. Many drinks and fun nights were had. Lee at valet was stellar!!!
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from reviews+citizenhotel@thesocialstation.com, General Manager at The Citizen Hotel, Autograph Collection
Responded May 4, 2023
Thank you for sharing your outstanding experience at The Citizen Hotel, Autograph Collection. We are thrilled to hear that our friendly team contributed to your enjoyment and that the central location of our hotel allowed you to explore the heart of downtown. Its great that you made the most of your stay with us, indulging in drinks and fun nights! We also appreciate your special shoutout to Lee at valet, who helped ensure that your time at our hotel was nothing short of stellar. We look forward to welcoming you back on your next visit for another memorable experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Angela M wrote a review Feb 15
1 contribution
A good hotel is hard to come by, and this hotel was great. The character was something this experience, but what will bring me back for future stays is Grange and the incredible service its staff, like Kaitlin, provided. Her recommendation of the breakfast enchilada was one of my favorite dishes during my Sacramento visit, and her kindness resonated with me so much so that I wrote this this review (something I don’t do). I’m not usually a hotel diner, as I prefer to explore, but regardless of where you find yourself while in Sacramento, you must try Grange and request Kaitlin as your server.
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheCitizenHotelGM, General Manager at The Citizen Hotel, Autograph Collection
Responded 5 days ago
It's wonderful to hear you had a spectacular experience at The Citizen Hotel, Autograph Collection. We're elated you were captivated by the unique charm of our hotel and appreciated the exceptional service provided by team members, particularly Kaitlin. It's pleasing to learn her suggestions added flavor to your stay, and made your Sacramento visit more memorable. We agree, Grange is a must-try when in town! Delighted that this experience inspired you to write a review, which we value greatly. We eagerly await your future stays and culinary explorations at Grange!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ally S wrote a review Feb 14
1 contribution
Grange restaurant was delightful. Our server, Tim, was knowledgeable about the dishes as well as the wine. He made it a great early valentines celebration! The food was top notch. We ordered the New York and couldn’t have been happier. The ambience in there was lovely as well. Would definitely recommend for a date night spot.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheCitizenHotelGM, General Manager at The Citizen Hotel, Autograph Collection
Responded 1 week ago
The team at The Citizen Hotel, Autograph Collection is thrilled to hear about your enjoyable experience at the Grange restaurant. We truly appreciate your compliments regarding Tim's expertise and the fantastic dining you experienced. It's wonderful to know the ambiance enhanced your early Valentine's celebration and we're glad to hear about your satisfaction with the New York dish. Your recommendation for a perfect date night spot is greatly valued. We look forward to welcoming you back for more memorable experiences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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media m wrote a review Feb 12
1 contribution
+1
To my homies at the front desk. Both night and day. Ashley,Brandon S, Lenika, Madison, Hailey, Anthony (Security) Sahil(Valet) Naveeh and angel. Thank you for dealing with my issues and taking care of me . For the people at the Grange. Malena!!!!, Grace, Chef John , Host John, Ari, the guys at the bar Devon,Nathaniel, Liz,Chris, Lolita, Alex, I appreciate yall t when I was a drunk, and respecting me when I turned sober, showing me some love, making me look good and these rich people even though no need to LOL. Thank you all for the bottom of my heart. Y’all grind for a living like me. And I appreciate all that you do.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheCitizenHotelGM, General Manager at The Citizen Hotel, Autograph Collection
Responded 1 week ago
700mediam, thank you for sharing such a heartwarming review. We're elated that you felt cared for by our dedicated colleagues, both at the front desk and at the Grange, who were there to support you irrespective of the hour or circumstances. Your recognition and direct shout-out to our team members makes all the hard work worthwhile. We look forward to seeing you again soon at The Citizen Hotel, Autograph Collection. Please rest assured that your experience will resonate, continuing to motivate our team to maintain their top service levels. Your gratitude is appreciated from everyone at the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sgrenny wrote a review Feb 6
Las Vegas, Nevada7 contributions6 helpful votes
The valet company and poor hotel management entirely destroyed my trip. The valet gave me my car without the key. I was notified when I was 30 minutes into a 2 hour drive by the car the valet had kept the key. I drove back and they could not find the key and refused to give any information as to where it was. I missed the event I had flown to Sacramento to speak at (I was the headliner) and the hotel and valet did absolutely nothing to make it right. The manager told me I needed to fill out a form with the valet company and the owner would call. Nobody’s called and I doubt they will. They found the key 6 HOURS LATER and refused to tell me where it was. Said their manager told them they couldn’t tell us. Made me wait 75 minutes to they my car out of Valet. Rooms are old, beat up, badly in need of a remodel. Food is awful. Beds are cheap. Don’t stay here I stayed in a holiday in express the next night instead for half the price with twice the experience and I am a 5 star only hotel person. This is the worst hotel in California. 0 integrity or commitment to customers. Do not stay here. I will pursue this legally due
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Date of stay: February 2024Trip type: Traveled on business
Room Tip: Avoid the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheCitizenHotelGM, General Manager at The Citizen Hotel, Autograph Collection
Responded 6 days ago
Hello, We're truly sorry to hear about your disappointing experience with us, and we appreciate you bringing this to our attention. Our manager will be reaching out to you in hopes of having the opportunity to regain your trust and address your concerns. We're eager to provide you with a more positive experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lee T wrote a review Jan 2024
1 contribution1 helpful vote
I could not sleep due to very loud music. The source of the music is not from a neighbor of the hotel like a night club, or other hotel guests, instead the hotel creates its own house made noise from its function venue. The venue is semi outdoors / has poor sound insolation. The sound permeates and vibrates the hotel. The venue is on the 7th we were on the 12th. No warning is given when booking that the hotel has noisy functions, we were told at check in there would be events that could be loud which is a super odd guest experience. I like to hear about the amenities, local interests, the city history, and certainly not how I’m going to be tortured. Appreciate the hotel needs the function venue to help profits but it doesn’t work with the rooms. Close the venue, move the venue, sound proof the venue to make the room experience better. This is not a hotel for rest and relaxation!
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from TheCitizenHotelGM, General Manager at The Citizen Hotel, Autograph Collection
Responded 4 weeks ago
Greetings IeetO9944AT, we wholeheartedly value your feedback and regret to hear about the noise disruptions you experienced. We understand the importance of a quiet environment for our guests and we keep refining our ways to better balance our event venue activities with the peaceful sanctity of our rooms. Your suggestions regarding the venue have been noted and will be taken into advisement. We aim to ensure a clearer communication about potential noise disturbances during active events in the future and despite this incident, we hope for an opportunity to offer you a better stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew wrote a review Jan 2024
1 contribution2 helpful votes
The hotel is clean, the bar and restaurant downstairs is great to hang out and valet was good. But beware this is a major wedding venue so they have a huge marquee on the 7-8th floor and the music is unbearably loud. You have absolutely no hope of getting a good nights sleep here. What’s worse is the management and check in staff were really disingenuous about the whole situation, and clearly value the group events more than guests looking for a good nights sleep. Really unacceptable. Would definitely not return.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from TheCitizenHotelGM, General Manager at The Citizen Hotel, Autograph Collection
Responded 4 weeks ago
348andrewn, it's regrettable to hear about the noise disturbances experienced during your visit, and we apologize if the communication from our team members fell short of expectations. We value all our guests equally, and our goal is to provide a comfortable environment where everyone can enjoy their stay. Your input is invaluable and will be taken on board for our future improvements. We hope you might reconsider and give us another chance to provide a more satisfying experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa wrote a review Oct 2023
San Jose, California7 contributions1 helpful vote
Long and stressful drive here but was welcomed by Sukari Brown, the valet attendant, who was so calm, kind, and helpful. Check in staff were good. Small but beautifully appointed room. Sink and mirror were not cleaned from previous tenant. Real wine glasses in the room are a nice touch. Road noise was VERY loud.
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheCitizenHotelGM, General Manager at The Citizen Hotel, Autograph Collection
Responded Oct 28, 2023
Your compliments regarding your arrival experience, particularly with our valet colleague Sukari Brown, are appreciated. We're glad the beauty of the room caught your attention. However, we regret any concerns about the room's cleanliness. Our team is committed to rectifying such issues in the future. We're sorry to hear road noise disturbed your stay. The Citizen Hotel, Autograph Collection, always values guest insights, and we thank you for sharing yours.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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WehttamT wrote a review Oct 2023
Washington DC, District of Columbia23 contributions13 helpful votes
Great hotel was there on a business trip. Hotel has a good restaurant/bar. As with most autograph hotels rooms can be more unique. There are some bars/restaurant options that are walkable around you. Keep a good head when walking around as there are a lot of homeless (not the hotels fault but still worth mentioning.
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheCitizenHotelGM, General Manager at The Citizen Hotel, Autograph Collection
Responded Oct 20, 2023
Matthew, it's lovely to learn that you appreciated the unique room design and convenient on-site restaurant/bar at The Citizen Hotel, Autograph Collection. We're also glad you took advantage of our central location to explore the surrounding eateries. While we understand certain city situations may be less desirable, know that we take guest security seriously. Looking forward to welcoming you back for more memorable experiences on your next business trip.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$208 - $381 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citizen hotel sacramento, citizen boutique hotel sacramento
LOCATION
United StatesCaliforniaSacramento
NUMBER OF ROOMS
198
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE CITIZEN HOTEL, AUTOGRAPH COLLECTION - Updated 2024 Prices & Boutique Hotel Reviews (Sacramento, CA)

Frequently Asked Questions about The Citizen Hotel, Autograph Collection
Which popular attractions are close to The Citizen Hotel, Autograph Collection?
Nearby attractions include Cathedral of the Blessed Sacrament (0.1 miles), California State Capitol Museum (0.3 miles), and Off the Chain Bike Bus Tours (0.10 miles).
What are some of the property amenities at The Citizen Hotel, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Citizen Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Citizen Hotel, Autograph Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Citizen Hotel, Autograph Collection?
Conveniently located restaurants include Grange Restaurant & Bar, Frank Fat's Restaurant, and Ella Dining Room & Bar.
Are there opportunities to exercise at The Citizen Hotel, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is The Citizen Hotel, Autograph Collection located near the city center?
Yes, it is 0.2 miles away from the center of Sacramento.
Are any cleaning services offered at The Citizen Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Citizen Hotel, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Citizen Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Citizen Hotel, Autograph Collection?
Many travelers enjoy visiting Leland Stanford Mansion State Historic Park (0.4 miles), Sutter’s Fort State Historic Park (1.3 miles), and River City Saloon (0.6 miles).