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The Citizen Hotel, Autograph Collection

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926 J St, Sacramento, CA 95814-2703
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Autograph
$323
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Free cancellation until 07/03/22
Booking.com
$323
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Free cancellation until 07/03/22
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ZenHotels.com
$187
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Expedia.com$323
Hotels.com$323
Trip.com$326
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (334)
Room & Suite (192)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Citizen Hotel, Autograph Collection
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 92 hotels in Sacramento
Location
Cleanliness
Service
Value
The Citizen Hotel's unique combination of historic charm and sleek modern amenities brings a new kind of luxury to downtown Sacramento. Treat yourself to unexpected elegance. No two rooms are exactly alike, so you'll get a different perspective of downtown Sacramento each time you visit us. On the historic 13th floor, for example, you'll find gorgeous tile mosaics in the large bathrooms.
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Paid wifi
Restaurant
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
English
1083Reviews12Q+A100Room tips
Traveler rating
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Popular mentions
Jkren wrote a review Jan 24
Oklahoma163 contributions58 helpful votes
I spent two nights here and loved it! It’s now my go to hotel when I stay in Sacramento. Everyone was so nice and helpful and friendly. From the front desk to valet to the Grange restaurant, I was impressed by their helpfulness and can do attitude- they all made my stay very enjoyable. Room was spotless. Gym was nice - a few hand (lower) weights were missing, but sadly that was probably because previous guests walked off with them 🥲. During Covid times, I check the app or website to see what the hotel is currently offering as far as amenities and restaurant - I find that this is not always updated like it should be and that was the case here. (Showing restaurant closed and grab and go only….) Restaurant was open for a limited bar menu for dinner and also open for breakfast. Let’s keep this updated!😀. Like a lot of metropolitan downtowns, homelessness is a problem in Sacramento so I would be careful if I were to venture out after dark. Loved the fish and chips for dinner but the salad with buttermilk dressing did not have much taste.
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Date of stay: January 2022Trip type: Traveled on business
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Response from David Shipman, General Manager at The Citizen Hotel, Autograph Collection
Responded 2 days ago
Thank you for taking the time to share your feedback and comments.. Most appreciative. I will make sure to share with the team and keep all relevant information up to date.. When your travels bring you back to Sacramento we will look forward to your next visit. Best, David
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CCattaneo wrote a review Jan 21
1 contribution
+1
We love Tim and always request him. The Grange is very special to my husband and I and their quality of service, food and atmosphere is unmatched. The chef, the hostesss and servers especially Tim, are an integral part of what continues to make this restaurant a solid go to for date nights and a guaranteed success for special occasions. Fans for life, Candace and Robbie
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Date of stay: January 2022Trip type: Traveled as a couple
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Response from David Shipman, General Manager at The Citizen Hotel, Autograph Collection
Responded 5 days ago
Hi Candace and Robbie, Thank you for the kind note.. I could not agree with you more and truly appreciate your feedback.. I will make sure to share your note with the team today.. We look forward to your next special occasion. Best, David
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Debby&Tim wrote a review Jan 19
1 contribution
The hotel is classy and beautiful. Rachel at the reception desk was so helpful, nice and accommodating! The room was quiet, comfortable and clean. The location is central to a variety of restaurants. The restaurant downstairs has delicious food. We've stayed here a few times and always love it!
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Date of stay: January 2022
Value
Cleanliness
Service
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Response from David Shipman, General Manager at The Citizen Hotel, Autograph Collection
Responded 1 week ago
Thank you for taking the time to send the great note.. Yes Rachael does a great job and we celebrate her often.. I will make sure to share the feedback with the team and Chef.. Please join us again when in Sacramento.. Best, David
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kaconway wrote a review Jan 18
Fresno, California49 contributions50 helpful votes
I will say our stay was nice enough. Most of my complaints have to do with the size of the rooms (historic building and not much to be done). I did have an issue with the general call center beforehand. I called to request adjoining rooms as we were traveling with our two boys and a suite was not available. I was assured the request would be made. Upon arrival, I was told there weren’t adjoining rooms. As I spent nearly 15 minutes on the phone with the customer service person ahead of time, I am disappointed this was not identified beforehand. The majority of the staff was friendly and welcoming. We had a lovely dinner at the in hotel restaurant. I will say, I was highly disappointed with a (manager?) by the name of Sarah. We were traveling with friends who also had children. I believe we had 7 kids in all. We weren’t able to be seated at the same table, so we decided the children, ages 7 to 13, could have a table and the adults and smallest child would have the other table. As soon as we walked in and were settling the children at the table, Sarah, as she was putting menus down, asked if an adult was sitting with them. I said no and asked what her concerns were. She said she couldn’t have the kids getting up and running through the restaurant. I thought this comment extremely premature, she hadn’t any experience with our children. She and I exchanged a few more words, leaving me feeling frustrated by her obvious lack of customer service. Luckily the children were assigned a lovely waiter, who’s name I’m forgetting. He told us he was sure all would be well, and that he loved kids. I asked him to please let us know if there were any issues and we would handle it straight away. Needless to say, there were none, and the waiter actually came to our table to compliment us on the children’s behavior, sharing he hadn’t experienced children as polite and well mannered in his 18 years of serving. Sarah never came to apologize for her rude and abrupt attitude. As the adults were finishing our meal, the children headed into the lobby to start a game of chess. One of the boys returned to his table to finish something and was promptly told by Sarah that he couldn’t be at the table, she needed to clear it, and he was asked to leave the restaurant. Sarah made no attempt to come and have a conversation with the adults, as would have been appropriate. The mother of the boy approached her later and shared her disappointment. Sarah insisted she was in the right. I understand it is currently difficult to find staff, but I still believe customer service should be first and foremost. It was clear Sarah had no intention of being polite or customer focused and tainted what would have been a very pleasant experience.
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Date of stay: January 2022
Value
Location
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Response from David Shipman, General Manager at The Citizen Hotel, Autograph Collection
Responded 1 week ago
Thank you for taking the time to share your disappointing feedback.. While we don't receive constructive feedback like this often it is important for us as a team to understand your experience so we don't repeat it again. I appreciate you taking the time to share the enclosed on Trip Advisor as well on Marriott Guest Satisfaction platform. Rest assured we strive to meet and exceed all guests expectations including parents and children. I have shared the enclosed with our team so we don't repeat this again. I know our Restaurant General Manager Scott Kemper has also followed up with you. If i can be of any personal assistance now or future please feel free to reach out. 916-492-4422 Best, David
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Beth H wrote a review Dec 2021
Sacramento, California1 contribution
We thoroughly enjoyed a delicious dinner at Grange restaurant. My mom joined my husband and me. Great menu, creative presentation, and attentive service from Tim. The table was isolated enough that Mom could hear the conversation. We shared a bottle of wine, but the cocktail menu looked fun.
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Date of stay: December 2021Trip type: Traveled with family
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Response from David Shipman, General Manager at The Citizen Hotel, Autograph Collection
Responded 3 weeks ago
Thank you for taking the time to share your time and experience at Grange.. I will make sure that Tim and the team are aware you had an enjoyable time.. We will look forward to your next visit.. Best, David
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PRICE RANGE
$174 - $375 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citizen hotel sacramento, citizen boutique hotel sacramento
LOCATION
United StatesCaliforniaSacramento
NUMBER OF ROOMS
198
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Frequently Asked Questions about The Citizen Hotel, Autograph Collection
Which popular attractions are close to The Citizen Hotel, Autograph Collection?
Nearby attractions include Cathedral of the Blessed Sacrament (0.1 miles), California State Capitol Museum (0.3 miles), and Off the Chain Bike Bus Tours (0.10 miles).
What are some of the property amenities at The Citizen Hotel, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Citizen Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Citizen Hotel, Autograph Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Citizen Hotel, Autograph Collection?
Conveniently located restaurants include Ella Dining Room & Bar, Grange Restaurant & Bar, and Frank Fat's Restaurant.
Are there opportunities to exercise at The Citizen Hotel, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is The Citizen Hotel, Autograph Collection located near the city center?
Yes, it is 0.2 miles away from the center of Sacramento.
Are any cleaning services offered at The Citizen Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Citizen Hotel, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Citizen Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Citizen Hotel, Autograph Collection?
Many travelers enjoy visiting Leland Stanford Mansion State Historic Park (0.4 miles), Sutter’s Fort State Historic Park (1.3 miles), and River City Saloon (0.6 miles).