As some other reviewers have mentioned there is a large homeless camp in the park 30 feet from the hotel entrance and between you and the city run parking deck you have to park in. Drug addicts and homeless panhandlers completely surround the hotel. Other reviewers saying the hotel has no control are wrong. Businesses like this one in the city should be demanding the local government do something about this. The rooms are very small on top of being essentially trapped inside the hotel to avoid the drug addict circus outside makes for a very claustrophobic stay.
The Citizen Hotel is a lovely hotel. From the moment I valeted you checking out everything and everyone was great. Our room was nice. The hotel is well maintained for a historic building. The location was awesome. Had a fun time exploring the area. Thank you Citizen Hotel.
Cute hotel but the parking is a nightmare. On the website it states hassle free parking, valet services and onsite parking. ALL FALSE. They don’t advertise or tell you that due to COVID there is no valet. So they tell you to park a block up the street in the city hall parking structure, which they don’t validate, or take your chances on the street at a meter. Also they are not in control of the parking structure, which we found out the hard way. My family left for dinner and when we returned we couldn’t get back into the parking structure because for whatever reason it was closed and all entrances were blocked. We asked the hotel could they get us in and they said no. They said we just had to find parking somewhere on the street, which at that time there was none. They then said we could park at a different hotel 4 blocks away. Oh but we would have to walk back as they don’t offer transportation. In addition the restaurant and bar onsite are closed due to COVID, also not advertised. All of these things should be advertised so guest know what they are getting into. Well long story short, we ended up leaving this hotel and staying at another amazing hotel right down the street that offered valet and self park right onsite. The Citizen will not be visited by me or my family in any future visits.…
Really nice hotel with NO hidden pet fees. Usually, when you’re checking in at a hotel they have a surpriese pet fee that you must pay, but this one was clear, and NO pet fee. We felt really nice in there, also the staff was really kind and always offering water for our dog. Nice job!
This was our second time staying here. The experience was better than the first. It began with an upgrade to a suite. The suite was comfortable except the really high step over to get into the shower - like 2 to 2.5 feet. The staff were pleasant and it was so nice to not have the pesky valet's. The facility seems ready for a refurb. The wall paper was starting to peel at the seems and the mattress had a pronounced sag. Even so, we slept great. The park across from the hotel is loaded with sketchy characters, but they never bothered us. Also, the hotel is keeping the front door locked now and only opening it for guests.
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