Don’t be fooled by the cheery interiors photos of this hotel. My room was dingy, dark, and in dire need of a rehab. There was no luggage rack, so I used the dusty ironing board to keep my luggage off the floor. Check in was surly. The bathroom was too dark to apply make up, and a makeup mirror was bolted to a towel rack, making it useless. Worse — no hot water in the morning!! The fancy adjustable shower head would have been a nice touch but it was installed way out of my reach. Marriott needs to give this grand dame of a building some TLC. Until then, you can do better in Sacramento.
What a gem in the downtown Sacramento area! Nelly at the front desk was so nice and accommodating to all our family needs. JD the manager was amazing and very understanding! We will definitely stay here again!
The hotel staff was truly exceptional! It was a special occasion and the staff went out of their way to make us feel welcomed and it added a wonderful touch to our stay! I would definitely recommend this hotel!
In town to support the Battlefields2ballfields golf tournament and decided to stay at The Citizen. Great choice! The hotel is eclectic and fun. Amazing architecture and design. If you decide to stay definitely visit The Grange restaurant and ask for Chris. He mostly works mornings. He was fabulous! I highly recommend the avocado toast! Hats off to the chef for a quick turn around.
This is a 2 - 3 star hotel masquerading as a 4 star. Absolutely not up to par with the cleanliness nor service of other hotels in the area (ex. The Sawyer). I took a chance staying here instead of in the aforementioned hotel in the DoCo area, and it turned out to be a bad call. The room looked nice upon first glance, but once we settled in, it was a bit disgusting honestly. See the pictures of crumbs and hair in the desk drawer upon opening, stains on the carpet, dried blood on the wall, a panel on the floor at the headboard area, white crusty smudges all over the Keurig machine and coffee tray, grime/dirt all around the corners of the room, filthy grout in the bathroom and on the shower walls, etc. Not to mention two broken outlets and a broken handle on the armoire. For a hotel that posts their nightly rate on the door (tacky) as $550, you'd think they'd care a little more about the quality of experience they are providing. Additionally, I've never been to a hotel where the guest service was so limited and strange about simple requests. My husband had a headache, when we called down to see if they had a simple two pack of aspirin the attendant said they "aren't allowed to sell us medicine" and we could walk a few blocks down to 7/11.. walking by all of the homeless people. The first thing that struck me was what a weird way to word that. First of all, a hotel of this caliber should provide guest simple items. Again, the other luxury hotel in the area will go get you a hair straightener if you need one, all you have to do is ask. Second of all, if you don't have an item for guests just say "sorry we don't have that available", don't act like we're asking for narcotics when someone just needed Tylenol. Additionally, they don't answer their phones EVER for outside calls. We attempted to call over multiple days close to a dozen times and not once did we make it through to a person, receiving a voicemail full alert each time. Cesar Chavez park has always been a hot spot for homeless, I expected this, but I did not expect the hotel to direct its guests to walk in this area at night. Not a great idea in my opinion. Now let's add to the poor experience with Grange, the attached restaurant next door. Poor service, a hostess that could not even fake being pleasant, hair in the food, and flat out mold on the blackberries in our side of fruit. The woman behind our table exclaimed, "this is the worst service!", so glad to know the experience wasn't exclusive to us. The only redeeming quality to the hotel was the beautiful architecture and politcal art. I've never had such an unwelcoming experience in 35 years of traveling. We will absolutely never stay here again while in town.…
Our stop at the Citizen Hotel in Sacramento was made super special by Ellie, the desk clerk who greeted us and took care of everything we needed. I have rarely encountered someone who really made our stay worthwhile. She found us a great room. Also of note is the outstanding breakfast that is served in the Grange, the hotel restaurant. We loved our waiter but forgot to write down his name.
Before I start this review I would like to take the time to recognize a few of the staff at this hotel.. The hardest work people in any Marriott hotel I have ever stayed at.. Dave Shipmen great GM Scott the AGM Cody, Kevin, Cara , Emily, Autumn, Dian, all who work in the bar.. A shout out the the head chef 👨🍳 maybe one day we will get the hamburger sliders added to the happy hour menu Hannah and Nelly at the front desk and everyone else at the front desk forgive if I don’t know your names.. Now the very best person and very hard working person in this hotel Ms Fumi.. at her age and what she does in house keeping is amazing Now I know I forgot some of the staffs name and the kitchen staff but when I tell you this hotel is a well oiled machine I can’t ever think of a time when something want wrong with any of my stays at this hotel Whenever I am in downtown Sacramento this is my first choice of hotels in downtown Sacramento It should be yours as well.. Thank you all for reading this review MJP…
The hotel was very nice and clean. Easy walk to convention center. Billy at the front desk and valet was extremely kind and helpful with area recommendations and Eddie at valet was very kind and helpful and even went to our car and carried a case of water bottles that we forgot to get.
I selected the Citizen Hotel over the other Marriott properties in Sacramento because your hotel had a warm classic architectural style. I am more attracted to the artistic details throughout your property that are not present newer built hotels. The check in / check out service from Ellie and Brandon at the front desk was very easy and quick. They were very kind to offer me a bottle water. My room was very clean and stock with everything I needed. I had a very good nights rest, the bed and the pillows were super comfortable. I invited friends to join me for brunch in the Grange Restaurant and the service and the food was delicious.
While the Citizen as a hotel may not have been my favorite Marriott of all time, what it lacks in amenities and location (downtown Sac is a mess right now) it more than makes up for in customer service. All of the staff on site were very kind, attentive, and the restaurant more than made up for the pretty terrible surroundings in downtown. All of the hotel staff should be proud of the work they do, especially Eddie Brown, who was the best valet supervisor we’ve come across in a long time.