The Citizen Hotel, Autograph Collection
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About
#6 of 91 hotels in Sacramento
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Historic Hotel
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
115Restaurantswithin 0.3 miles
19Attractionswithin 0.3 miles
Contact
926 J St, Sacramento, CA 95814-2703
Getting there
Rental CarsSee rental cars from $39/day
1120Reviews12Q+A100Room tips
Reviews
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Most Recent
Don’t be fooled by the cheery interiors photos of this hotel. My room was dingy, dark, and in dire need of a rehab. There was no luggage rack, so I used the dusty ironing board to keep my luggage off the floor. Check in was surly. The bathroom was too dark to apply make up, and a makeup mirror was bolted to a towel rack, making it useless. Worse — no hot water in the morning!! The fancy adjustable shower head would have been a nice touch but it was installed way out of my reach. Marriott needs to give this grand dame of a building some TLC. Until then, you can do better in Sacramento.
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Date of stay: November 2022Trip type: Traveled on business
Room Tip: Great location but….
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from DavidShipmanGM, General Manager at The Citizen Hotel, Autograph Collection
Responded 1 week ago
We appreciate the feedback, Motocrane. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
What a gem in the downtown Sacramento area! Nelly at the front desk was so nice and accommodating to all our family needs. JD the manager was amazing and very understanding! We will definitely stay here again!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dream15435573003, General Manager at The Citizen Hotel, Autograph Collection
Responded Aug 27, 2022
Thank you for the stunning review, Stephanie! We're delighted to hear that you had an amazing experience stay with us at The Citizen Hotel, Autograph Collection! We appreciate your compliments regarding our hard-working team. We will make sure to pass on your kind words to Nelly and JD as they would love to hear they made such a wonderful impression on you! We look forward to hosting you again soon for another fantastic visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel staff was truly exceptional! It was a special occasion and the staff went out of their way to make us feel welcomed and it added a wonderful touch to our stay! I would definitely recommend this hotel!
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Date of stay: October 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from DavidShipmanGM, General Manager at The Citizen Hotel, Autograph Collection
Responded 2 weeks ago
We're so glad you enjoyed your stay with us and that our staff made your special occasion even more memorable! We'll be sure to pass along your kind words to them. We hope you'll choose to stay with us again the next time you're in town!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In town to support the Battlefields2ballfields golf tournament and decided to stay at The Citizen. Great choice! The hotel is eclectic and fun. Amazing architecture and design. If you decide to stay definitely visit The Grange restaurant and ask for Chris. He mostly works mornings. He was fabulous! I highly recommend the avocado toast! Hats off to the chef for a quick turn around.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from DavidShipmanGM, General Manager at The Citizen Hotel, Autograph Collection
Responded 2 weeks ago
Thank you for the excellent rating, 657luaned! It's fantastic to hear you enjoyed your stay at The Citizen Hotel, Autograph Collection so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our beautiful property, delicious dining options as well as Chris and our friendly staff is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a 2 - 3 star hotel masquerading as a 4 star. Absolutely not up to par with the cleanliness nor service of other hotels in the area (ex. The Sawyer). I took a chance staying here instead of in the aforementioned hotel in the DoCo area, and it turned out to be a bad call. The room looked nice upon first glance, but once we settled in, it was a bit disgusting honestly. See the pictures of crumbs and hair in the desk drawer upon opening, stains on the carpet, dried blood on the wall, a panel on the floor at the headboard area, white crusty smudges all over the Keurig machine and coffee tray, grime/dirt all around the corners of the room, filthy grout in the bathroom and on the shower walls, etc. Not to mention two broken outlets and a broken handle on the armoire. For a hotel that posts their nightly rate on the door (tacky) as $550, you'd think they'd care a little more about the quality of experience they are providing. Additionally, I've never been to a hotel where the guest service was so limited and strange about simple requests. My husband had a headache, when we called down to see if they had a simple two pack of aspirin the attendant said they "aren't allowed to sell us medicine" and we could walk a few blocks down to 7/11.. walking by all of the homeless people. The first thing that struck me was what a weird way to word that. First of all, a hotel of this caliber should provide guest simple items. Again, the other luxury hotel in the area will go get you a hair straightener if you need one, all you have to do is ask. Second of all, if you don't have an item for guests just say "sorry we don't have that available", don't act like we're asking for narcotics when someone just needed Tylenol. Additionally, they don't answer their phones EVER for outside calls. We attempted to call over multiple days close to a dozen times and not once did we make it through to a person, receiving a voicemail full alert each time. Cesar Chavez park has always been a hot spot for homeless, I expected this, but I did not expect the hotel to direct its guests to walk in this area at night. Not a great idea in my opinion. Now let's add to the poor experience with Grange, the attached restaurant next door. Poor service, a hostess that could not even fake being pleasant, hair in the food, and flat out mold on the blackberries in our side of fruit. The woman behind our table exclaimed, "this is the worst service!", so glad to know the experience wasn't exclusive to us. The only redeeming quality to the hotel was the beautiful architecture and politcal art. I've never had such an unwelcoming experience in 35 years of traveling. We will absolutely never stay here again while in town.…
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our stop at the Citizen Hotel in Sacramento was made super special by Ellie, the desk clerk who greeted us and took care of everything we needed. I have rarely encountered someone who really made our stay worthwhile. She found us a great room. Also of note is the outstanding breakfast that is served in the Grange, the hotel restaurant. We loved our waiter but forgot to write down his name.
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Date of stay: October 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dream15435573003, General Manager at The Citizen Hotel, Autograph Collection
Responded Oct 13, 2022
Thank you for the lovely review, Neely! It's wonderful to hear that you had a great stay at Hyatt Place Chicago – Medical University District! Ellie is a valued member of our team. She will appreciate your praise along with the rest of our staff. Our breakfast is delicious! We can't wait to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Before I start this review I would like to take the time to recognize a few of the staff at this hotel.. The hardest work people in any Marriott hotel I have ever stayed at.. Dave Shipmen great GM Scott the AGM Cody, Kevin, Cara , Emily, Autumn, Dian, all who work in the bar.. A shout out the the head chef 👨🍳 maybe one day we will get the hamburger sliders added to the happy hour menu Hannah and Nelly at the front desk and everyone else at the front desk forgive if I don’t know your names.. Now the very best person and very hard working person in this hotel Ms Fumi.. at her age and what she does in house keeping is amazing Now I know I forgot some of the staffs name and the kitchen staff but when I tell you this hotel is a well oiled machine I can’t ever think of a time when something want wrong with any of my stays at this hotel Whenever I am in downtown Sacramento this is my first choice of hotels in downtown Sacramento It should be yours as well.. Thank you all for reading this review MJP…
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dream15435573003, General Manager at The Citizen Hotel, Autograph Collection
Responded Oct 12, 2022
Thanks for the splendid review, MJP! It's fantastic you had such an excellent experience at The Citizen Hotel, Autograph Collection and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was very nice and clean. Easy walk to convention center. Billy at the front desk and valet was extremely kind and helpful with area recommendations and Eddie at valet was very kind and helpful and even went to our car and carried a case of water bottles that we forgot to get.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dream15435573003, General Manager at The Citizen Hotel, Autograph Collection
Responded Oct 2, 2022
Thank you for the fantastic review! It's outstanding that your time at The Citizen Hotel, Autograph Collection was so amazing. We love sharing our excellent service with each person who walks through our door. It's team members like Billy and Eddie who ensure our guests are getting the best level of service. That's what we like to see! We can't wait until your next visit so we can once again share our high-caliber service with you. Have a beautiful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I selected the Citizen Hotel over the other Marriott properties in Sacramento because your hotel had a warm classic architectural style. I am more attracted to the artistic details throughout your property that are not present newer built hotels. The check in / check out service from Ellie and Brandon at the front desk was very easy and quick. They were very kind to offer me a bottle water. My room was very clean and stock with everything I needed. I had a very good nights rest, the bed and the pillows were super comfortable. I invited friends to join me for brunch in the Grange Restaurant and the service and the food was delicious.
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dream15435573003, General Manager at The Citizen Hotel, Autograph Collection
Responded Sep 19, 2022
Thank you for the fantastic review, Frederic! We're thrilled you had such a wonderful experience at The Citizen Hotel, Autograph Collection! It's excellent you enjoyed and appreciated our great decor as well as our ambiance and atmosphere. We care about the happiness and comfort of our guests. We can't wait to host you again soon so we can share another fantastic experience with you soon! Have an outstanding day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the Citizen as a hotel may not have been my favorite Marriott of all time, what it lacks in amenities and location (downtown Sac is a mess right now) it more than makes up for in customer service. All of the staff on site were very kind, attentive, and the restaurant more than made up for the pretty terrible surroundings in downtown. All of the hotel staff should be proud of the work they do, especially Eddie Brown, who was the best valet supervisor we’ve come across in a long time.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dream15435573003, General Manager at The Citizen Hotel, Autograph Collection
Responded Sep 11, 2022
Thanks for the fantastic review, Bonharte! It's excellent you had such an amazing stay at The Citizen Hotel, Autograph Collection! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another fantastic experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$196 - $291 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citizen hotel sacramento, citizen boutique hotel sacramento
LOCATION
United StatesCaliforniaSacramento
NUMBER OF ROOMS
198
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Claim Your ListingTHE CITIZEN HOTEL, AUTOGRAPH COLLECTION $179 ($̶2̶1̶4̶) - Updated 2022 Prices & Boutique Hotel Reviews - Sacramento, CA
Frequently Asked Questions about The Citizen Hotel, Autograph Collection
Which popular attractions are close to The Citizen Hotel, Autograph Collection?
Nearby attractions include Cathedral of the Blessed Sacrament (0.1 miles), California State Capitol Museum (0.3 miles), and Off the Chain Bike Bus Tours (0.10 miles).
What are some of the property amenities at The Citizen Hotel, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Citizen Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Citizen Hotel, Autograph Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Citizen Hotel, Autograph Collection?
Conveniently located restaurants include Grange Restaurant & Bar, Ella Dining Room & Bar, and Frank Fat's Restaurant.
Are there opportunities to exercise at The Citizen Hotel, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is The Citizen Hotel, Autograph Collection located near the city center?
Yes, it is 0.2 miles away from the center of Sacramento.
Are any cleaning services offered at The Citizen Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Citizen Hotel, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Citizen Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Citizen Hotel, Autograph Collection?
Many travelers enjoy visiting Leland Stanford Mansion State Historic Park (0.4 miles), Sutter’s Fort State Historic Park (1.3 miles), and River City Saloon (0.6 miles).