The Citizen Hotel, Autograph Collection
1,034 reviews
#15 of 91 Hotels in Sacramento
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Room & Suite (121)
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Citizen Hotel, Autograph Collection
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#15 of 91 hotels in Sacramento
Location
Cleanliness
Service
Value
The Citizen Hotel's unique combination of historic charm and sleek modern amenities brings a new kind of luxury to downtown Sacramento. Treat yourself to unexpected elegance. No two rooms are exactly alike, so you'll get a different perspective of downtown Sacramento each time you visit us. On the historic 13th floor, for example, you'll find gorgeous tile mosaics in the large bathrooms.
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Room & Suite (121)121
Full view
Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Concierge
Parking
Wifi
Paid wifi
Restaurant
Breakfast in the room
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Charming
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
118Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
1,034Reviews12Q+A100Room tips
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Popular mentions
As some other reviewers have mentioned there is a large homeless camp in the park 30 feet from the hotel entrance and between you and the city run parking deck you have to park in. Drug addicts and homeless panhandlers completely surround the hotel. Other reviewers saying the hotel has no control are wrong. Businesses like this one in the city should be demanding the local government do something about this. The rooms are very small on top of being essentially trapped inside the hotel to avoid the drug addict circus outside makes for a very claustrophobic stay.
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Date of stay: October 2020Trip type: Traveled with friends
2 Helpful votes
Helpful
Response from David Shipman, General Manager at The Citizen Hotel, Autograph Collection
Responded Oct 31, 2020
Thank you for taking the time to share feedback on your recent stay.. Your observations are correct and we are working with city government and The Mayor's office to make a meaningful contribution so our guests can feel safe and secure while enjoying The Citizen and Sacramento. WE look forward to seeing you in the near future.. David
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Hotel's Favorite
The Citizen Hotel is a lovely hotel. From the moment I valeted you checking out everything and everyone was great. Our room was nice. The hotel is well maintained for a historic building. The location was awesome. Had a fun time exploring the area. Thank you Citizen Hotel.
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Date of stay: December 2019Trip type: Traveled with friends
2 Helpful votes
Helpful
Response from DavidS24075, General Manager at The Citizen Hotel, Autograph Collection
Responded Mar 4, 2020
Thank you for taking the time to share your comments and feedback.. I will make sure to pass along to the team... Great to hear you had fun exploring.. Best, David
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Cute hotel but the parking is a nightmare. On the website it states hassle free parking, valet services and onsite parking. ALL FALSE. They don’t advertise or tell you that due to COVID there is no valet. So they tell you to park a block up the street in the city hall parking structure, which they don’t validate, or take your chances on the street at a meter. Also they are not in control of the parking structure, which we found out the hard way. My family left for dinner and when we returned we couldn’t get back into the parking structure because for whatever reason it was closed and all entrances were blocked. We asked the hotel could they get us in and they said no. They said we just had to find parking somewhere on the street, which at that time there was none. They then said we could park at a different hotel 4 blocks away. Oh but we would have to walk back as they don’t offer transportation. In addition the restaurant and bar onsite are closed due to COVID, also not advertised. All of these things should be advertised so guest know what they are getting into. Well long story short, we ended up leaving this hotel and staying at another amazing hotel right down the street that offered valet and self park right onsite. The Citizen will not be visited by me or my family in any future visits.…
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Date of stay: September 2020Trip type: Traveled with family
3 Helpful votes
Helpful
Response from David Shipman, General Manager at The Citizen Hotel, Autograph Collection
Responded Oct 31, 2020
Our apologies for not providing hassle free parking.. We have experienced our share of challenges in the last few months.. We are working on solutions to create a much more seamless arrival experience for our guests.. We hope to see you back at The Citizen in the near future.. Best, David
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Really nice hotel with NO hidden pet fees. Usually, when you’re checking in at a hotel they have a surpriese pet fee that you must pay, but this one was clear, and NO pet fee. We felt really nice in there, also the staff was really kind and always offering water for our dog. Nice job!
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Date of stay: September 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from David Shipman, General Manager at The Citizen Hotel, Autograph Collection
Responded Oct 31, 2020
Thank you for taking the time to share feedback from your stay.. I will make sure to share with the team. We will look forward to the next time your travels bring you to Sacramento.. Best, David
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This was our second time staying here. The experience was better than the first. It began with an upgrade to a suite. The suite was comfortable except the really high step over to get into the shower - like 2 to 2.5 feet. The staff were pleasant and it was so nice to not have the pesky valet's. The facility seems ready for a refurb. The wall paper was starting to peel at the seems and the mattress had a pronounced sag. Even so, we slept great. The park across from the hotel is loaded with sketchy characters, but they never bothered us. Also, the hotel is keeping the front door locked now and only opening it for guests.
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Date of stay: August 2020
Value
Rooms
Service
3 Helpful votes
Helpful
Response from David Shipman, General Manager at The Citizen Hotel, Autograph Collection
Responded Oct 31, 2020
Thank you for taking the time to share your feedback.. Yes the last few months have been challenging but the team at The Citizen has risen and performed well.. We are making meaningful changes which hopefully will be able to allow us to keep our doors open fulltime.. We will look forward to your next visit in Sacramento and at The Citizen.. Best, David
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PRICE RANGE
$174 - $375 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citizen hotel sacramento, citizen boutique hotel sacramento
LOCATION
United StatesCaliforniaSacramento
NUMBER OF ROOMS
198
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Claim Your Listing Frequently Asked Questions about The Citizen Hotel, Autograph Collection
Which popular attractions are close to The Citizen Hotel, Autograph Collection?
Nearby attractions include Cathedral of the Blessed Sacrament (0.1 miles), California State Capitol Museum (0.3 miles), and Off the Chain Bike Bus Tours (0.10 miles).
What are some of the property amenities at The Citizen Hotel, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Citizen Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Citizen Hotel, Autograph Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Citizen Hotel, Autograph Collection?
Conveniently located restaurants include Ella Dining Room & Bar, Frank Fat's Restaurant, and Grange Restaurant & Bar.
Are there opportunities to exercise at The Citizen Hotel, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is The Citizen Hotel, Autograph Collection located near the city center?
Yes, it is 0.2 miles away from the center of Sacramento.
Are any cleaning services offered at The Citizen Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Citizen Hotel, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Citizen Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Citizen Hotel, Autograph Collection?
Many travelers enjoy visiting Leland Stanford Mansion State Historic Park (0.4 miles), Sutter’s Fort State Historic Park (1.3 miles), and River City Saloon (0.6 miles).