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The Citizen Hotel, Autograph Collection

926 J St, Sacramento, CA 95814-2703
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Room & Suite (156)
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About

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The Citizen Hotel's unique combination of historic charm and sleek modern amenities brings a new kind of luxury to downtown Sacramento. Treat yourself to unexpected elegance. No two rooms are exactly alike, so you'll get a different perspective of downtown Sacramento each time you visit us. On the historic 13th floor, for example, you'll find gorgeous tile mosaics in the large bathrooms.
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Concierge
Parking
Wifi
Paid wifi
Paid internet
Internet
Restaurant
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Room service
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Historic Hotel
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1,007Reviews12Q+A100Room tips
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Popular mentions
Really enjoyed my stay. The rooms are large, nice linens, great showers (water pressure/lots of hot water) I was on the second floor but it wasn't noisy at all. Absolutely would recommend to family and friends.
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Response from DavidS24075, General Manager at The Citizen Hotel, Autograph Collection
Responded 6 days ago
Thank you for taking the time to share your feedback.. I will make sure to share with the team.. Kindly consider The Citizen for your next stay in Sacramento.. Best, David
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We stayed at this hotel overnight for a work-related event. The hotel has a classic interior design theme that feels like a flashback in time. Its designs are beautiful, well-placed, in good condition. Our room was a corner suite and was pretty sizeable. Everything was in clean, working order. The bed was comfortable and didn't have any weird lumps or bumps. We were on the 4th floor and had small but decent view of Sacramento. Wifi is not free so you will need to pay for that. They do offer valet; I'm unsure about the cost. They don't have a bell desk, but they do have bell services, FYI. The fitness center is small and it's located in the middle of the third floor. There are no windows...I felt a little claustrophobic but that's just me. They do have a partnership with a local gym nearby where you can enter for free if you show them your key card. The front desk staff was very helpful. It is in a central location, few blocks away from the capitol building. There are a lot of homeless folk milling around outside.
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Response from DavidS24075, General Manager at The Citizen Hotel, Autograph Collection
Responded 6 days ago
Thank you for taking the time to share your feedback.. The enclosed comments about your stay are valuable for us to continue to improve. I will make sure to share the comments and feedback from your stay with the team. Next trip to Sacramento we would enjoy having you stay again.. Best, David
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Even though I was staying during construction, the restaurant and room stay was very good. I did have to use stairs with my luggage to get around, but it was good to take extra steps. The old hotel has a charm and character unique to the area. The location was perfect for my downtown work.
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Response from DavidS24075, General Manager at The Citizen Hotel, Autograph Collection
Responded 6 days ago
Thank you for taking the time to share your comments and feedback... It sounds as though we may have had an elevator under repair during your visit my apologies for any inconvenience.. I will make sure to share your feedback with the team and look forward to your next visit when traveling back to Sacramento.. Best, David
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Very old hotel. Blood stains on the linens. Creepy noises throughout the building as it has an open staircase throughout. I used points to book 2 nights and ended up checking out after the 1st evening. Hotel mgr only offered to refund 1 night of points but no compensation for sleeping on blood stained linens. Will not return ever and recommend everyone else stays away. Bad look for Marriott.
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Response from DavidS24075, General Manager at The Citizen Hotel, Autograph Collection
Responded 6 days ago
Thank you for taking the time to share what appears to be a less than desirable experience.. Kindly accept our sincere apologies as there are simply no excuses for checking in a room with blood stained sheets... I have spoken with both our Director of Housekeeping and Front office Manager regarding which both have acknowledged the learning moment... I believe we have also corrected your Marriott account for additional compensation.. We have many satisfied guests who repeatedly return to Sacramento and The Citizen and hope to consider you one of those in the future... If I can personally assist in the future feel free to let me know.. Best, David
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So so close to a 5-star property (so close). First, the good.   Location is perfect.    Everything is Downtown SAC is walking distance (the city center is not Manhattan....city blocks are small).   5-10min walk, max - to anywhere downtown.   And, for those folks complaining about “not a great neighborhood” or “sketchy” - - ugh...all of Sacramento is “sketchy”——it’s Sacramento.   It is completely safe.   Yes, it is overrun with homeless - but if you leave them alone, they leave you alone.   I was out at all times of day and night with no problems and observed females on the street as well - and they encountered a safe walk.   You will encounter more problems with e-scooters than you will the homeless (e-scooter riders are the definition of "obnoxious" in 2019 - and they are e-v-e-r-y-w-h-e-r-e in downtown area).    Also, those that complain about “street noise” -  - it is downtown...there are going to be horns and sirens.....it is going to be an issue at every property that is “downtown”.    The location of this property is per-fection! Room.   The room is extremely comfortable.   Nice modern TV (this is a big deal - I have stayed in numerous “vintage” or “historic” hotels that still have 1999era TVs in the rooms...but not Citizen...nice upgraded TVs).    The decor, the bathroom, water pressure, AC, everything was perfection.   Really enjoyed the room and the comfort therein.   Love the old fire escape near the elevators - that is a white-knuckle climb down if you had to do it.    Food.   Grange is a bit pricy, but food and drink is outstanding.   There are also plenty of places to eat nearby. Now, for the 2 reasons that the property is not at the 5-star level (and both are easy fixes). Lighting (esp in the bathrooms).   Now, reading reviews here on TA and other sites, bathroom lighting has been an issue for customers - since 2012!!!!....and on 5/28 of this year the GM David promises that “lighting improvements are on the way” - - lol....when, 2028?    It’s an easy fix that could have been upgraded in - I don’t know...maybe 2012.     So, here it is David - easy cost efficient solution to the bathroom lighting issue:    1.   Remove the horrible 4-pin CFL fixtures from the bathroom and replace with a standard light E26 base.    2.   Get 1500 lumens or greater bulb (which is a 23 watt CFL bulb....compared to the 13 watt CFL that you are currently using).   3.   Drive 3.5 miles to the nearest Home Depot (690 Riverpoint Ct, West Sacramento, CA) and purchase the new base and bulbs.    4.  Happy customers that can see in the bathroom.    Yes, there are huge windows in the bathroom, but when the sun goes down, all bets are off on visibility. Valets and “Thank you”.    The property has valets that will open the door for any customer, but not once (not once) during my stay did any of them say “You’re Welcome” when I would say “Thank you” (each time) coming thru the door they opened.   In fact they never engaged me - once.    It’s has nothing to do with the hotel itself - it’s just “politeness and professionalism”.....that one little bit of extra effort that kicks the property up from 4 to 5 star. I would highly recommend the property (the 2 areas of concern are just that - areas-of-concern - and I have no expectation that either of them will see corrective action) but the property is still impressive and you will enjoy your stay.     David, I look forward to your comments and visiting your property again in the future.
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PRICE RANGE
$196 - $489 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citizen hotel sacramento, citizen boutique hotel sacramento
LOCATION
United StatesCaliforniaSacramento
NUMBER OF ROOMS
198
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