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Bokai Garden Hotel

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27 Reviews from our TripAdvisor Community

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Showing 25: English reviews
San Francisco, California
Level Contributor
5 reviews
1 of 5 stars Reviewed July 11, 2016

If I can give a negative star, this horrible hotel will has -2 stars. staffs were extremely rude with attitude. If you stay for several nights, prepay to trap you stay as they will not refund the money to you. Their way of operation is: "you can check out early, but no refund for the day that you are not... More 

Helpful?
Thank hans0927
New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 13, 2016 via mobile

So maybe the beds and pillows were great with a good tv channel. But this is where it went bad : Moldy bathroom walls A random long dried hair on the bathroom wall that didn't belong to us because we saw it before we even took a shower The shower head looked moldy And the toilet didn't seem to be... More 

Helpful?
1 Thank JGPI114
Clovis, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 5, 2016

Our two days over the new years eve was a very bad experience. So many things were wrong with the service and management. We started a list and after 11, we just wanted be out of the place. Never again. As we checked out, we met two more groups who were unhappy.

Helpful?
1 Thank MarkSheen
Los Angeles, California, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 14, 2015

Strange place. Weird, security gate entrance to the rooms. Wi-fi did not work. TV channels only local digital, mostly Asian and Spanish, no cable or news channels. No top sheet on the bed, just a bottom sheet and a blanket. Dirty closet with no door. Newer furniture, but it was already falling apart. Looks like an old dumpy hotel that... More 

Helpful?
2 Thank Cliff S
Bremerton, Washington
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 19, 2015

COCKROACHES!!! I found 7 cockroaches in this hotel. One large one in the drawer, the following day a small one in the drawer, a small one on the wall in bathroom, 2 small ones on the shower and 2 small ones on vanity. We reported this to staff and were offered a 10% off on next stay except we will... More 

Helpful?
1 Thank Janet N
Bremerton, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 16, 2015 via mobile

Was dissapointed that breakfast was toast and cereal. We booked room because breakfast was included. Also no coffee or tea in room. There is a tea/coffee pot to plug in and use. No ice machine. TV is programmed for mostly Chinese stations. Children were really noisy, running and screaming down walkway until 11pm. Found a cockroach in my drawer when... More 

Helpful?
Thank janet n
Ho Chi Minh
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 26, 2015 via mobile

Good location if you want to be in San Gabriel area to enjoy all the Asian food. There is not much to say about the room because there's not much there. The bed is too soft to sleep on. No decorations or theme concept. The restroom is below standard. They don't even give you drinking water. The price is affordable... More 

Helpful?
Thank Thomashour
Vancouver, Canada
1 review
1 of 5 stars Reviewed October 22, 2014

We visited this place in June as a family of four. Even after 4 months, its hard not to forget our experiences at this place. Too much to comment, so in point form: Overall appearance: neglected facilities. Elevator did not have proper licensing posted, bubble gum stuck on elevator wall, dangling exit sign. We were booked in for 4 nights:... More 

Helpful?
Thank Jordan W
Los Angeles, California
Level Contributor
3 reviews
1 of 5 stars Reviewed July 13, 2014

This place is worst than the nastiest place you can imagine. There is mold in the bathroom, the tub is dirty. The room smelled. There is no free internet, or breakfast of any knid. The people at the front desk, pretend not to speak english when you complain. I had to go to target across the street to buy sheets,... More 

Helpful?
Thank Janet B
Encinitas, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 6, 2014

Agree with last reviewers. Keys didn't work. Urine smell in public areas. Last people didn't check out and we walked in on them. Two poor Pakistani tourists were in waiting room for 4 hours because the lost their reservation. Internet didn't work. No toiliet paper, furniture broken, why go on?

Helpful?
1 Thank blevene99
Questions? Get answers from hotel staff and past guests. Ask a question

24 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Internet
  • Free Breakfast
  • Pool
  • Free Parking
  • Restaurant
Things to do
  • Hot Tub
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Free Parking

Additional Information about Bokai Garden Hotel

Address: 3633 Rosemead Blvd, Rosemead, CA 91770-2054
Location: United States > California > Rosemead
Price Range: $81 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Bokai Garden Hotel 2*
Number of rooms: 100
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