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DoubleTree by Hilton Hotel Sonoma Wine Country

Traveler (260)
Room & Suite (97)
Pool & Beach (8)

About

#4 of 10 hotels in Rohnert Park
Location
Cleanliness
Service
Value
With its central wine country location, the Doubletree Hotel Sonoma Wine Country puts you near 300 wineries, great scenic destinations, and popular attractions. We are just an hour away from the San Francisco Bay area and 20 minutes from Charles Schulz (Sonoma County) Airport.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Free internet
Wifi
Paid internet
Internet
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Private balcony
Room service
Flatscreen TV
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Location

Full view
51Somewhat walkable
Grade: 51 out of 100
18Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
1,644Reviews
7Q+A
100Room tips
Traveler rating
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  • 54
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Popular mentions
Room was typical Doubletree, however lighting was not very good. Hallways were also not lighted well. Older property but still in relatively good condition. HHonors members should also be aware that there is an up charge for the full breakfast. As with some hotels have started, they charge for parking. I understand this in high demand areas but they have acres of parking and it is not controlled--just the normal lot you would pull into at any "along the route" hotel. Would only stay again if nothing else was available.
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Response from DoubleTree Sono... W, Guest Services at DoubleTree by Hilton Hotel Sonoma Wine Country
Responded 3 days ago
Thank you for taking the time to leave a review, we appreciate your feedback, and will look into the issues you brought to our attention.
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Hotel's Favorite
Stayed here for a conference so no choice of hotel. The impressive service started with a text the day of my arrival. I told them I did not know if I would be able to make it do to weather and they responded promptly that if I needed to cancel they would waive the fees. I made it finally and check in was fast and friendly. The next day they followed up with a text to see how my experience was. Never had that before The property is a little dated but my room was large, clean and had all the amenities I needed - frig, iron, good TV and cable, fast wifi. The shower was hot with good pressure and the toilet worked well. Check out the next day was also fast. I left something in my room and since I had the text I used it to notify them. I followed up with a call and they told me they received my text and had already located my item. Excellent service!
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Response from DoubltreeWC, Guest Services at DoubleTree by Hilton Hotel Sonoma Wine Country
Responded Mar 11, 2019
Bret S, Thank you for taking the time to leave such a great review of our amazing staff. We hope to serve you again in the future!
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We expected a better experience because they are the only Hilton brand hotel in that area now due to the wildfires of 2017 so they have a guaranteed customer base. Our previous visit last year was much better. The standards seem to have gone down. It started off with a rocky start - our room had a defected bathroom door that wouldn't close so we asked if we could be moved. They moved us to a room further away from the lobby which was ok as our options were very, very limited. The guy at front desk (sorry, forgot your name) was extremely helpful and offered us free breakfasts. He was very apologetic and tried to make our stay better which he did. The woman at the desk was not that helpful at all and seemed not to care. Breakfast was good with lots of options but the coffee was always cold so we made our own coffee in our room. Double tree is the only Hilton brand in that area so please set better standards. The gym is just ok, not much ventilation and wipes were always empty. Pool area gets very hot as its in a courtyard with lots of flora (not good if you suffer from allergies) - local radio playing in the background which wasn't intrusive. Please update the rooms as they look and feel a bit worn. Our room was cleaned but a couple of times it looked like it had been done in a rush. Please update this hotel. If we had a choice of hotel to stay in as a Hilton member then I'm not sure I would stay here.
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Response from DoubleTree Sono... W, Guest Services at DoubleTree by Hilton Hotel Sonoma Wine Country
Responded 3 days ago
Thank you for taking the time to leave this review, we truly appreciate your honest feedback. We apologize if we didn't do more to ensure that you had a quality stay, we hope this doesn't discourage you from stay with us in the future.
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I wanted to take a moment to put in a good word for this hotel. It is the only one I will stay at in the Rohnert Park area specifically because of how friendly and helpful the staff are. I receive regular text communication to ensure my stay is gong well and they are very accommodating with my request for extra pillows. Finally, the rooms are always spotless and the beds are comfortable. I stay here regularly and have yet to have an actual complaint. Mark Smith
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Response from DoubleTree Sono... W, Guest Services at DoubleTree by Hilton Hotel Sonoma Wine Country
Responded 1 week ago
Thank you for taking the time to leave a review, we are glad to hear that you enjoy staying here, your satisfaction is our #1 priority. We hope to serve you again in the future!
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Our room was very nice and clean. The lobby was beautiful. The pool was warm and inviting! Breakfast was amazing! As a Hilton Gold Member, i was able to get free continental breakfast (which was a LOT of food) and you just paid $5 to upgrade to a typical Embassy Suites like buffet). BEST CREPE I HAVE EVER HAD!! You have to try it. Coffee was great, as well (this can be hit and miss with Hilton locations). The service as great (cookies were warm and fresh). :) This hotel could use a little updating (still had popcorn ceilings and carpeting was falling apart), but it was barely noticeable. Felt very relaxing. My window in my room had a pretty view, but i couldn't really see through the window due to trapped moisture :(
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Response from DoubleTree Sono... W, Guest Services at DoubleTree by Hilton Hotel Sonoma Wine Country
Responded 1 week ago
Thank you so much for taking the time to leave such a detailed and honest reivew, we truly value this kind of feedback, as it lets us know in which areas we can improve in. We hope you stay with us again next time you are in wine country!
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PRICE RANGE
$170 - $442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree sonoma wine country, doubletree rohnert park, rohnert park doubletree
LOCATION
United StatesCaliforniaRohnert Park
NUMBER OF ROOMS
245
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