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Heritage Inn Express Rocklin

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Heritage Inn Express Rocklin
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103 Reviews from our TripAdvisor Community

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Showing 102: English reviews
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I recently sold my home and am in between a new place and have been staying in motels in the time being which has not been the best experience until i stayed in Rocklin at the Heritage inn. It was very clean and the gentleman at the front desk was very nice and well manured. Also i didn't see any... More 

Helpful?
Thank Mike O
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Hello, my name is Dan dodson, my wife is Carla. We have been staying at the heritage inn express in rocklin. The first couple of times we have stayed here, I would honestly probably not even give them one single star. That was awhile ago. Now I am pleased to say, that THIS time we have checked in here, we... More 

Helpful?
Thank danny d
Gulf Breeze Fl
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Came in weary and frustrated...Edgar, the GSR, did a great job of easing the frustration with great service. The rooms and lobby were extremely clean and the room was great...I'm very impressed with this place...how hotels should be run.

Helpful?
Thank TJ M
Sparks, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Our room was on the 2nd floor, on the way I observed a dirty carpet. Vacuuming will not fix needed to be shampooed. Our room only 2 lamps worked out of 3 and the light was so dim you could not see into the room. It was like a 20 watt bulb instead of 100. I opened the refrigerator to... More 

Helpful?
1 Thank vfwprez
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 29, 2016 via mobile

I seriously doubt this place has been cleaned since the shootout by the Rocklin PD 5-10 years ago. Filthy. The grim on the carpets, the couch, the flooring, the walls. A/c is working marginally. Room had no wash clothes and hand towel but staff retrieved me a set. Very dated and hope to get a good nights rest. Needs paint... More 

Helpful?
Thank kenb w
1 review
5 of 5 stars Reviewed June 9, 2016

Friendly staff, room was nice. Stayed here over the weekend while visiting family. Enjoyed the spa and pool on a hot night! Lobby was clean and was able to catch the game on which my family and I enjoyed! Will be coming back here for sure!

Helpful?
Thank Peterhayees
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we... More 

Pahrump, Nevada, United States
Level Contributor
8 reviews
4 hotel reviews
1 of 5 stars Reviewed June 1, 2016

Dirty room. Broken fridge, broken shower, broken tv, and broken sink. We wanted a refund. The manager refused to refund us. Room smelled like death because of the rotten water in the fridge. We checked in at 3pm. Saw that our room was dirty and told the front desk clerk. They said they would get it cleaned. We came back... More 

Helpful?
Thank Jacinta T
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

Minden, NV
Level Contributor
182 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed May 30, 2016

As others have said, OK, but just OK. A very basic hotel for an overnite stay, but nothing more. Check in was good, staff friendly. But they obviously rent to permanent residents who frequent the parking lot smoking/ drinking beer etc. Room was clean and presentable, and bed comfy. Furniture was old, but ok. Free basic cont breakfast, but go... More 

Helpful?
Thank Beave8920
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 22, 2016

The hotel was booked for a three-day stay through Travelocity. Rocklin did not have reservation albeit we had a confirmation number. We asked for a ground floor with two beds. They gave us a third floor queen bed. They reluctantly changed it to a second floor with two queens. One of the beds had a firm 12" mattress whereas the... More 

Helpful?
Thank Bob D
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

Sparks, Nevada
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 21, 2016

Needed a hotel close to a wedding we were attending and my wife chose this place based on proximity. Man, is this place dated. Twenty year old picture tube Zenith TV in the room should give you an idea of the last time these rooms were updated. Walls dingy, carpet old but clean, bathroom the same. The place was quiet... More 

Helpful?
Thank Clay G
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Multilingual Staff

Additional Information about Heritage Inn Express Rocklin

Address: 4480 Rocklin Rd, Rocklin, CA 95677-2835
Location: United States > California > Rocklin
Price Range: $68 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heritage Inn Express Rocklin 2*
Number of rooms: 100
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Also Known As:
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Hotel Express Rocklin
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