MARRIOTT RIVERSIDE AT THE CONVENTION CENTER $159 ($̶1̶8̶9̶) - Updated 2019 Prices & Hotel Reviews - CA

Construction related issues

I stayed at this property for a week last week. AC in my room stopped working and temperature in my room was 80 degrees. I am pretty sure place would be nice once the construction is completed but for now I am switching to a sister property. Also most of the floors don’t have ice machines. Staff is friendly. Since the property is right across from the Convention center, it could crowded and loud. …

Date of stay: July 2019

Trip type: Traveled on business

Excellent Stay

Was here for work and had a very pleasant stay. Rooms were quiet and clean. Seems like a lot of Marriotts lately this one feels recently updated. Friendly staff with concierge in lobby. Location is great, walking distance to many shops and restaurants. Large parking structure connected. Didn't have time to take advantage of pool but it was overun by kids in town for a competetion so my guess is probably good I didn't make the attempt. Try to get a room facing West for an awesome view of the sunset over Mt Rubidoux.…

Date of stay: June 2019

Cleanliness

Service

Sleep Quality

Trip type: Traveled on business

Problematic but good response to complaints

I stayed here for 5 days for a business event. When I checked in, I was not given all of the information that I should have been, but I asked around and received what I needed. When I got to my room, there was a dirty used tissue at the side of one of the beds. The other bed had a used bottle cap next to it. I was rather disappointed in the housekeeping. The tub wouldn't drain and the sink didn't drain so I had to call and have those fixed. They were both fixed as I was out of the room. The cable TV stopped working and I had to call and have that fixed. They sent someone up immediately and he fixed it right away. There was a dance event going on, so my room was right next to a bunch of young girls who stayed up very late and were screaming and yelling and laughing. I tolerated it the first evening, but I had to call security twice the second night in order to get them to be quiet. The third night it was just as bad once again. They began to bang on the wall deliberately. I had asked for a quiet room. This was anything but quiet. I was rather disappointed. My room was also right across the exercise facility so that was noisy. When I stay here again, I will make sure to ask if my room is on a quiet floor. The food here was rather expensive and didn't offer much selection. They had a piano in the lobby, and I wanted to play it, but it had a sign asking people not to. I had to wonder, then why is it there? Overall, still a good place to stay. Good outdoor pool. One of the elevators was not working, and the beds weren't very comfortable, but not my best experience staying at a Marriott.…

Date of stay: June 2019

Value

Service

Sleep Quality

Trip type: Traveled on business

Room Tip: Stay of the 2nd floor. The 12th floor has a restaurant to those who are staying on that floor.

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Excellent Customer Service

Marriott Hotels Riverside, CA Executive Housekeeper MARIBEL ARANDA, went way out of her way to return a very special SECAF IG Challenge Coin that I lost in February! I had the coin for only a week when I traveled to Riverside, CA for a business trip. Upon my return home, I quickly realized that I had lost the coin and immediately called the hotel to see if by some chance, it was found. Unfortunately, no one turned it in so I left my contact information, just in case. After a day or two, I gave up hope and resigned to the fact that I goofed... Fast forward to the first week in May when I recieved a call from Maribel informing me she has my coin and wanted to ensure it was returned to me. During our conversation, I learned her husband was prior military, so she recognized how important the coin is to me. Today, in my mailbox was my long lost coin, thanks solely to Maribel... I truly hope Maribel gets the recognition she deserves and I will be making calls to ensure she does. She epitomizes customer service and we all can learn from her selfless actions. I know, I am humbled that someone I never met, went so far out of their way to help me. Thank you Maribel, you truly made a difference!…

Date of stay: February 2019

Trip type: Traveled on business

Thank you very much for your kind words. Glad Maribel was able to assist you with this important matter. Hope to see you back in Riverside soon.

Stay Away!!

Do NOT stay here while they’re remodeling. Noisy from 8:30 am- 6 pm. They moved me as far away as possible from construction, but it was still noisy and the second room had gnats. What irks me most is that there was ZERO compensation offered. ( other than ear plugs) What a joke. This hotel does not live up to the Marriott brand expectations …

Date of stay: May 2019

Trip type: Traveled on business

Thank you for your recent stay and feedback. I do apologize for the inconvenience and the fact that we did not provide a satisfactory stay. During renovation we always try to communicate and let our guests know and we also try to put our guests away from the construction areas to minimize the disturbances. Please contact me directly upon your return to the Marriott Riverside so I can handle your reservation for you.

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Marriott Riverside at the Convention Center Hotel

Marriott Riverside at the Convention Center

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