They accepted a reservation and confirmed it. Then, a week later, after non-refundable air travel and rental cars were booked, they sent an email saying they were "sorry our plans had changed and they would cancel our booking at no charge." Our plans HADN"T changed. We had planned a full weekend including airfare and rental car based upon their confirmation of our room reservation. I called and was told there was nothing they could do because they had a system glitch and after asking if there was any other option for us I was told no, due to "inclement weather." What??? My reservation was more than 3 weeks out. That doesn't even make sense. They clearly made a mistake but would not and will not own up to it. I have called and tried to email the manager but have received no response. Even tried a fax. Still nothing. So disappointing. Never again...…
Gorgeous Historic Detail!!! We went there for a wedding, and I can't believe, as a photographer, the fabulous ways to make memorable photographs, from the gilded chapel where the ceremony was held, to the balcony and courtyard. They had a Sunday champagne brunch, and the Reception Hall where the reception was held was beautiful with its carved wood doors, stairway down, and rich ceiling drapery, not to mention the architectural work on the walls. If you're looking for a unique event space with a rich historical flair, close to John Wayne International Airport (so you can avoid LAX), with a huge mall complex not far away, and views driving with the rolling green hills on one side and the ocean on the other, this is a great place to go. Look at the photos on Google Maps and you can see for yourself. A few photos there are good ones that show I've been meaning to do this review for years, but April 2022 was the earliest I could use.…
I will start with the good: -Check in was easy and we were able to check in super early with no fuss -Our room was lovely and airy. We had a pool facing, room on the second floor. The light was pretty and the room was spacious and clean. Our robes and slippers were very comfortable The bad: -The woman checking us in acted like we were inconveniencing her by checking in…The desk was not busy and she just could not be bothered to care even a little. She gave us no map, no information on the hotel, no suggestion to make a spa appointment since the pool was closed -The pool is closed for month long maintenance and this was not mentioned anywhere on their site or confirmation emails. Losing a big amenity like that during our stay was frustrating. -The walls are super thin. Our next door neighbors were frankly THE WORST and we had to turn on the tv at 4am just to not hear their performative …expressions. A simple set of earplugs in the toiletry kit would have prevented this. -The sheets they use are some kind of crazy polyester. We were overheated all night even with ac.…
The staff was very helpful and accommodating. Checking in was easy and the rooms are beautiful. Thanks to Travis in valet for helping me keep our stay a surprise for my wife. We will definitely stay again.
How to express the way the hotel security made me feel is unacceptable and hard to even think of. I travel alot but mostly stay at Hyatt affiliated Hotels as I am a globalist. The reason I chose this hotel was because of the history behind it and the culture. Unfortunately to my stay I felt harassed and Discriminated horribly! I was told security gotta call that someone was running up-and-down the staircase, possibly skateboarders and also assumed that it was me and my significant other. Granted in the staircase I was a bit lost And we went to the bathroom and not even 10 seconds later we had a big Bang on the door, They rushed us out the bathroom and immediately, in a hard tone asked for a room key as if we weren't allowed or acceptable in the hotel. When I came out I asked why tge questions and that we also were lost? He turned and walked away rudely. Then I asked for his name he gave me his 1st name proceeded to walk away, then I am I asked for his last name he said in a strong tone, Dura and proceeded to walk away without acknowledging that I felt attacked sad and lost in the building. The rest of the afternoon I spent in the hotel lobby crying for over 2 hours waiting for management to listen and help with my concerns. I felt overwhelmed as I have never been treated this way in a hotel before as if I didn't belong. The only security guy that was very humble and saw that I was sad was Jeremy and I greatly greatly appreciate his kindness as that is the only thing that I expect as a guest coming from 3000 miles away. I must admit the hotel is Unique yes, just be aware that you will not be recognized if you do not fit their profile as a guest. I attached pictures as I do not feel I should have been approached this way neither one of us. Not to mention I cannot run up and downstairs at all because I am legally handicap because I need to Double knee replacements and I've had 7 cranionomies for my Chiari Malformation of the Brain. DONT judge a book by its cover! just because someone don't look the part should mean they are perfect. The whole fact was he could have came and talk to us in a nice manner and just said there was a disturbance and not assume We were the disturbance and ruin my whole night and stay at the mission inn. I understand there is surveillance but there is also boundaries and ways to approach people in a nice way To make sure that they're 1st experience at your hotel is the best.. Especially with the history of the mission inn. I hope no one has to encounter what I have went through And an advice for those with bad knees be careful for there is a lot of stairways and in one of the pictures it shows the elevators are Very very tiny Not recommended for children as a stay. And I do not recommended at all in the future for anyone with any disabilities unless you have good assistance. Which you will not find here. In conclusion they offered us a meal for the inconvenience and would speak to the security about his manners. I have not yet received an email of apology. Also the meal they had me take that I truly didn't want was still charged to me. I don't care if I payed my night nor my meal, it's nit about that, it's about taking care of your guest when mistreated not to mention a first time guest! But if I knew they would lie about the meal, I would of not eaten it as I didn't feel well. I was trying to calm down relax because even if I was given a refund for the night, there was a wet snow storm that night. So unfortunately I had to buckle down my pride and feelings and pray noone gets discriminated as we have ever! …
We have stayed nearly every month at The Mission Inn Hotel & Spa for the last year. It is such a beautiful property. We love the history and checking out new rooms each time we visit as they are all fabulously unique ! The valet staff (Jacob Taylor) and hospitality staff (Aleia Flora) are exceptional - making us feel particularly welcome !
While still an amazing property to see, it's now way short of amazing to actually stay here. At check-in, we were offered a balcony room -- but once we got there, the doors to the balcony were screwed shut and the paint on those doors was peeling -- as was the paint on the ceiling of the shower. Then we found out why: once it started raining, water started pouring through that ceiling. Despite the inconvenience of having to change rooms after having settled in, the hotel's response was to move us into a much smaller room -- no upgrade, no accommodation of any kind. Even worse was the reason we were given for the downgrade by the desk clerk: he insisted it was an "act of God" -- even though it was clearly obvious the original room had not been maintained. Then we went to the bar, ordering a couple of margaritas made with silver Patron tequila. We just about fell over once we got the check: over $30 per drink, including tax and tip! It's the single highest price we've been charged for a drink, anywhere in the world. Finally, at the hotel restaurant we asked the hostess if we'd be able to split our plate (my wife and I are not big eaters). The hostess said "yes" -- but after being seated and waiting for our server, we were told that we *both* had to order the prix fixe dinner ($125pp). They had been specifically instructed by management that, in effect, maximizing profit was all that mattered -- and what the customers actually wanted definitely did not. As it was Valentine's Day, we knew that we'd never get in anywhere else -- so even though the hotel's restaurant was half empty throughout our entire meal, we had no choice but to stay. Yes, the meal was excellent -- but it's now two days later and we are *still* eating leftovers from the extra meal we we forced to order and never even wanted. I know we sound like whiners here, but we've been coming to the Mission Inn for decades -- and after this experience, will absolutely never go there again. My family has been in the hospitality business since the 60's, and unfortunately whoever's running this place no longer seems to understand the concept of "hospitality" or customer service.…
We had a wonderful stay at the Mission Inn. Beautiful place. All the staff were very helpful and polite. We took a tour of the inn which told the history of the inn and took us to parts we could not have seen on our own like the Ballroom and Chapel. Also the towels were so soft and the sheets were luxurious. All wonderful experience!
Really lovely old hotel. There isn't a whole lot going on around it, but plenty going on in the hotel itself to make it worthwhile. It was a bit cold in January to indulge in the pool, but looked like a lot of fun when it gets a bit warmer. There are some really nice restaurants on site to choose from. We'll be back!
I live in Washington State and drive down to Riverside, CA to take my adult children and grand children to spend quality time at Mission Inn every December to enjoy the Festival of Lights and the beauty of this historic hotel. The restaurants are upscale and delicious, the pool is warm and amazing, and the scents drifting from the spa transport you to a majestic realm of relaxation. The rooms are so beautiful with additional charm and comfort. And there is a labyrinth of exquisite craftsmanship to view and take your breath away such as the patios, the internal venues, the spiral staircase and beautiful views. My soul fell in love as this isn’t just a place to stay, it is an amazing experience.
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