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The Mission Inn Hotel And Spa

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3649 Mission Inn Ave, Riverside, CA 92501-3364
3 people are viewing this hotel
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$219
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Free cancellation until 06/03/22
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$239
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Free cancellation until 06/03/22
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$198
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Travelocity$239
The Mission Inn$219
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Traveler (2045)
Room & Suite (385)
Dining (91)

About

#4 of 28 in Riverside
Location
4.3
Cleanliness
4.5
Service
4.2
Value
4.0
Framed by its breathtaking Spanish Mission-style architecture, The Mission Inn Hotel & Spa welcomes you to a destination where rich history and classic elegance exist in perfect balance with contemporary luxury and comfort. Occupying an entire city block in downtown Riverside, California - just moments from the Riverside Convention Center - this iconic, AAA 4-Diamond hotel has remained faithful to the grand style and ambiance enjoyed by its very first guests in 1876. It is a place where magnificent vistas harbor countless, intimate, hidden treasures. And it's also where the outside world is left behind to set a vivid stage for memories that will last a lifetime.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Paid wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Iron
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Centrally Located
Languages Spoken
English, Spanish
2031Reviews36Q+A100Room tips
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Carlos L. wrote a review May 10
Palm Springs, California1335 contributions670 helpful votes
We have traveled the world and have stayed at many different types/classes of hotels and usually stay with Marriott brand (am Ambassador level) but decided to venture out and stay at this wonderful historic hotel.   I decided to upgrade and get a Mission King room on the top level (room 433). We drove into hotel and valet was friendly.  When we checked in we inquired on our room and asked "is it nice?" to which person checking us in (Daniel) stated yes it's a nice room and something about looking at a garden or something like that. He did try to have us upgrade to $1000 a night room (presidential suite maybe) to which we said no (when we first "try out " a new hotel we don't spend that type of money initially although we have stayed in some expensive rooms before as we first want to see what the hotel is like. After our initial experience, we spend more money)   We walked in and it seemed like a gorgeous room (Room 433).  We decided to have a romantic dinner at the Mission Inn Restaurant and the ambiance/food/service was great. Then everything fell apart .. . .we went to inside hotel bar near Mission Inn restaurant and the waitresses seemed overwhelmed...but we thought no big deal we aren't in a rush. We wanted a taste of two wines (which are sold by glass) and the server said OK and walked away. A couple of minutes later she came back and said "We can't open up the bottles and give you taste" which was very weird for a wine that is sold by the glass. We decided not to order those two wine glasses but rather walk back to our room and finish the bottle we had at dinner.  We stopped on the second level and had our drinks at tables overlooking the courtyard. But then when we went into our room around 11:00 pm the music was blaring and noise from the nearby downtown area (really was a bar located on the pedestrian walkway which our room overlooked).   The noise was about 60-70  yards away from a nearby bar.  The windows are not sound proof as the bar wasn't just below us but rather 60-70  yards away across the pedestrian walkway.   We wanted to go to sleep but couldn't because of the noise. We called down to the front desk and were connected to Daniel, the front desk manager. He offered us a "downgrade" to move us when in fact when we checked in he had offered us an upgrade for a fee (the best room in the house for $1000 a night). I know they had other rooms available as their website showed them. I said no we didn't want a downgrade and asked if there was no better or similar room available.  He emphatically said no and then I stated this was our first stay here and we usually stay with Marriott but wanted to have "special stay" to which he responded in a patronizing manner (he might not have been aware that if you repeat "I am sorry" 5 times with obstinate inaction it comes off as patronizing) "I am sorry" when he didn't sound like he was. He said this a lot. All he had to do was upgrade us or put us in a similar quiet room or give us a credit (the credit would be more a recognition of the inconvenience and show a better customer service approach to dealing with this issue.  By no means would the credit have made us sleep better but would attenuate our response to their inaction).  He would not budge. Then my wife called down again at 11:50-midnight to complain about noise and see if anything could be done to which he emphatically said no.. .I then got on the phone and now was irate due to their inaction and I said I wanted to leave the room and wanted my money refunded and would be willing to drive back home to Palm Springs (a 1 hour drive) as the sound was intolerable.  He refused again and reiterated that I agreed to pay when I checked in and that he couldn't refund my money (that is how intolerable the music and noise was that I was willing to drive back home!). Then we tried to get on the internet and the internet didnt work. What is going on! This is supposed to be an amazing high level hotel. We had to talk to tech support for about 20 mins and they didn't resolve the issue. We had to get onto Hotel-Conference wifi and get a passcode to get on. David then called us around 12:30-50 after my wife called to complain and he stated a "room had became available" . We were so tired and didn't want to check it out but a bellman came up immediately and was outside our room.  We begrudgingly went to the room (as it was already late) and it was dark and small and it was so late.  This should have been done when we first called at 11pm and not almost 1:30-2 hrs later.  I knew this was a ploy for the front desk manager to tell his superiors "I did everything and they refused."  We decided to stay in our house of horrors as it was very late and I dozed off when I woke up at 2:50!!! am the noise was still going on from individuals who were now talking at these tables/benches down in the pedestrian zone. I had enough so I called the cops and they must have come and broken things up. And then I was awakened by sidewalk musician playing music at 8 am!! What a terrible experience.  This was a failure of customer service.  When we checked in they should have said when I asked if it a nice room or even if I didn't ask "Some customers have mentioned that noise may be an issue" and (1) if we raise any objections they offer room at discounted rate or move us right then and then.  It is all about managing expectations.  They should warn customers when they check in of noise (I did ask upon check in if room was nice to which he replied its a nice room with view of garden). We went down next morning when we checked out and spoke to front desk manager and she listened attentively but didnt offer any credit or a voucher to come back at reduced rate etc. Nothing to gain our business again. Obviously this is a breakdown of management and lack of training.  Read the other reviews the complaints are all about noise and/or customer service. I will never stay here again and I recommend you dont stay here. I dont ever plan on coming back ever. It was that bad (fyi I haven't written a bad review in a long long time). The lack of customer service on many levels really made me feel I made a bad decision staying here. I live nearby in Palm Springs area and travel to LA a lot and thought this would be a nice place to stop along the way. I will never stay here again.
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Date of stay: May 2022
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2 Helpful votes
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Louise Masin Sattler wrote a review Apr 2022
Los Angeles, California737 contributions171 helpful votes
+1
A rare gem is hidden in the middle of Riverside, Calfornia. The main lobby is old world with giant chandeliers. While the upper floors take you to a beautiful view of the actual mission, as it was many decades/ centuries ago. Docents are available for tours.
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Date of stay: April 2022
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Jaskel08 wrote a review Apr 2022
31 contributions5 helpful votes
My son had a competition at the Riverside Convention Center. We wanted a hotel that was close by. There were, of course, many options. We ended up choosing the Mission Inn because of it’s location and history/personality. Location. It is literally located a couple of short blocks from the convention center. It has a multi-lever parking structure which makes parking safe and convenient. To the west is the pedestrian only Main Street with all kinds of fun stores and restuarants. My son’s favorite was the cupcake store. There was also a famer’s market on one end of Main Street. In other words, location was perfect for what we wanted. Room and Amenities. The room was huge, had plenty of space. The large heated pool was a favorite for the kids. Plenty of options for dining. We actually didn’t spend much time in the facility so I can’t comment too much about it. We did ineract a bit with the checkin (front desk) staff and they were amazing helpful….. especially when it came to helping us find a place to get a last minute COVID test. One negative, it was loud that Friday night. There must of been a party in the main courtyard and the music was pretty loud. It didn't bother us, but I could imagine it would bother someone else. Food. There were so many options outside of the building we never ate on site. Premise. LOVED IT!!! Loved the history as well. The staff at the gift shop was so generous were there time explaining it all. The intersteing thing was….. the south end had such a “California Mission” feel/vibe, I assumed it was one of Junipero Serra’s missions. Then towards the north end where the courtyard is, we felt like we were in Florence Italy. The one downside is that it did have parts/aspects that looked and felt a little run down….. like it needed a new paint job or some minor repairs to improve esthetics. At the same time too, it is a very old historic building, so we kind of expected that to a degree. One thing to consider when booking, it is a destination hotel that hosts a lot of parties/festivities..... but we personally knew that it advance and were OK with it. So overall, it was defiantly worth the stay.
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Date of stay: April 2022
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Room Tip: If you have the time, take the tour of the building..... it's worth it!
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Begemoth wrote a review Apr 2022
San Diego, California169 contributions137 helpful votes
It is one of a kind property, definitely worth visiting, and we would like to return. We stayed for two nights and thoroughly enjoyed our time at the Mission Inn. As long as you understand that it is a historic place with older features (e.g. windows are not soundproof), you will have a great time. This is also a top wedding venue with a lot of gorgeous opportunities. I highly recommend to take a tour with the Mission Inn museum to learn more about the property, and to get into the parts of the complex that are usually close to the public. Upon check-in ask for the map of the hotel. It is not an easiest one to navigate. My family enjoyed our stay on many dimension: our room was spacious, housekeeping staff is top notch, pool area is fun, and food was great too. Highly recommend!
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Date of stay: April 2022
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Dettkno wrote a review Apr 2022
Detroit, Michigan49 contributions64 helpful votes
Very unique property. Lots of great history. Several areas are run down and dirty. Pool was filthy. Closed pool on a Monday with no warning to guests. Just a chain on the gate. Was not informed that housekeeping was optional when we checked in. Room was spacious and sheets were wonderful. Shower ran hot/cold all three days. Diverter to turn on the shower was broken so you couldn’t get it to fully flow. Bar was understaffed. They were pleasant and tried to be accommodating but everything took forever. There’s a huge sign at the pool that says “no outside food and beverage. We’ll be happy to bring you something from our menu”. But there was no pool servers and the bartenders don’t have key to deliver food to the pool. Fridge was broken in room. Took 2 of the three days to get it fixed (still not cold). Area around hotel was run down and lots of homeless. Most everything downtown closed on Monday and Tuesday. Not the hotels problem, but please be aware.
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Date of stay: April 2022Trip type: Traveled
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Amie H wrote a review Mar 2022
2 contributions
My first room was great, and then i made the mistake of extending my stay and got moved to the most awful (yet some how just as expensive) room. I specifically asked for a “rain cross room” and was assured by the girl working the front desk that this room (336) that was more expensive was so much better… im here to tell you she was dead wrong and i feel a little scammed because i know how the hotel industry works when it comes to occupancies and what theyre bringing in… I have never been more disappointed in my life at any hotel stay the way i have been about the mission inn. I was really looking forward to it and can say with all honesty, i will never return again have just been left completely disappointed They charge a staggering amount for wifi that doesn't work, it seems this place will nickle and dime you any way they can. Staying at the mission inn turned out to be the biggest mistake I have made in a while. This place has the worst customer service out of any hotel I have ever stayed at. I used to work for a four diamond resort in del mar (fairmont) and we wouldnt ever dream of treating customers that way.. These employees should really attend the forbes training because every single employee i encountered was so unbearably rude and not accommodating in anyway. I stayed and extended one night because i had a surgery and thought the mission inn would be an amazing place to rest and recover. Boy was i wrong. I was met with curtains falling off the windows, snarkiness from employees with every question i had, zero flexibility, and conned into an "upgraded" room for 50 dollars more which ended up being 300 dollars to stay in an ugly, NOISY, and dirty room that they claim is a suite. When i brought my issues to the "management" in the front desk she sarcastically questioned why i extended it it was so awful, i informed her it's because i was BEDRIDDEN from an outpatient surgery so it was the least painful option. She offered to take off my 10 dollar wifi charge (wifi that never ended up working, gee thanks!) and a “free upgrade” the next time I stay. (As if id ever step foot in there for a stay again) an appropriate thing to do would have been to refund the difference on what I should have been paying for my desired room because i was absolutely lied to by the staff about the one i ended up in.
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Date of stay: March 2022Trip type: Traveled
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KathNChloe wrote a review Feb 2022
Los Angeles, California23 contributions46 helpful votes
Stayed one night and I was really looking forward to it. I love historic buildings! And this hotel appears to be very nice until you get to the rooms which are cramped and not the least bit soundproof. You can hear everything that happens out in the hallways--- not to mention the Saturday night live music they have going on downstairs. Self parking is at a lot a block away so be ready to walk with all your bags. Then, when our reason for being in town took an additional day and we asked about options to stay an additional night, that was a huge problem. Check-out was at 11am and we weren't going to know if we needed to extend until 1pm. There is no lenience at all when it comes to their check-out time even if you might need to extend, even at a higher rate. I was surprised at the inflexibility. Front desk staff had a superior attitude and didn't do anything to accommodate. We ended up checking out on time at 11am and going to a nearby hotel. There are 4 other hotels within a block or two of The Mission Inn with rates of $100 less per night. We chose one of those which was quiet, had a full buffet breakfast, and had EV charging in their attached parking lot. Never again will I stay at the Mission Inn. I wish we had never stayed there.
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Date of stay: February 2022
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Room Tip: Expect the rooms near the lobby to be crazy loud
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1 Helpful vote
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Kathy Z wrote a review Jan 2022
211 contributions82 helpful votes
We loved every minute of our stay, especially as we had a huge rain storm that made the old hotel even more dramatic with spooky corridors and leaking hallways. Our room however, did not leak, and was roomy and clean. The only complaint was a very noisy ventilation system that we could not turn off and which disrupted my sleep. Otherwise the room was very quiet with a wonderful view of the towers and architecture of the mission Inn. Staff were friendly but very business like and during the holiday season they are very busy.
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Date of stay: November 2021
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Room Tip: We requested 2nd floor which they granted.
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Susan P wrote a review Dec 2021
1 contribution3 helpful votes
My family and I decided to stay at the Mission Inn for a very short family reunion right before New Year’s. It is a beautiful historic hotel. Unfortunately, the hotel was too full to accommodate my mother and sister’s needs for an ADA accessible bathroom. (The hotel had a one queen bed ADA room available, but we needed two for the three of us to stay together, so I could care for them.) We attempted to make the standard bathroom work, but of course the lack of grab bars by the toilet ended up being an issue and my mother fell. Thankfully, she was not injured and since she lives in a retirement community rather close by, we brought her back home that evening. I write this not because I’m upset the hotel was too full to accommodate us but because hotels in general should have at least partially accessible bathrooms in all of the hotel rooms. Since we are all simply “temporarily able”, most of us will deal with a physical impairment during our lifetime. Putting grab bars by toilets should be a standard in all restrooms and is the easiest accommodation to make. I recognize hotels are not eager to put these bars in all of the bathrooms because grab bars are not perceived as aesthetically pleasing - they don’t match the “decor” - but perhaps that should be an issue interior designers take on. I suspect the other reason these grab bars are not the norm is we don’t like to be reminded of disability and physical frailty in our society. Let’s get over that and work towards making any accommodations we can wherever we can. People with physical impairments are a part of our community though we try to ignore this fact and make minimal efforts to adhere to the ADA; instead, let’s become more accepting and give people with disabilities access everywhere we possibly can.
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Date of stay: December 2021Trip type: Traveled
3 Helpful votes
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LolliDolly wrote a review Dec 2021
Los Angeles, California5 contributions13 helpful votes
My husband and I came here in November for his birthday and had a wonderful experience. We enjoyed it so much I booked a second stay in January. We wanted to avoid the new year crowds etc. so we decided to come on Jan 2. When we booked at the time it said it was 48hrs cancellation which is understandable. Unfortunately I called today 120hrs in advance to cancel because our plans changed. I’m now being told that the cancellation policy is 3 weeks before my arrival not the 48hrs I saw when I booked. Apparently I am coming during the Festival of Lights and the policy is different at that time. The site never stated this when I was booking. I was told to check my confirmation email as it was stated in the email. I just checked the email and the cancellation policy and timeframe is the last point in a long email stating how excited they are to have me as a guest and a laundry list of great things. When I spoke to the manager and stated that their practice of allowing customers to book rooms without stating upfront a change in the standard cancellation policy during the Festival of Lights is misleading and deceitful. I was told that there is nothing they can do but my feedback would be given to their marketing team to fix in the future. I also stated burying this point after 8 paragraphs and a few other details, then the cancellation policy with the 3 weeks notice being the last of 9 points is deceitful. It’s as though they know folks are not going to endlessly scroll to the bottom of the email and they are taking advantage of that expected behavior. I didn’t scroll to the bottom of the email because I had no reason to do so. Cancellation was stated as 48hrs when I booked and it should have remained so. Shame on the Mission Inn for doing this to their customers. I went in a matter of 2 months from having a great first time experience and telling all my friends and family to stay at the Mission Inn to now telling them to avoid it like the plague. We will not be staying here again!
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Date of stay: November 2021Trip type: Traveled
2 Helpful votes
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PRICE RANGE
$248 - $350 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the mission hotel riverside, mission hotel riverside, mission resort riverside, inn mission riverside ca, mission inn hotel riverside
LOCATION
United StatesCaliforniaRiverside
NUMBER OF ROOMS
238
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Frequently Asked Questions about The Mission Inn Hotel And Spa
Which popular attractions are close to The Mission Inn Hotel And Spa?
Nearby attractions include Mission Inn Museum (0.05 miles), Fox Performing Arts Center (0.1 miles), and Riverside Sites and Bites (0.06 miles).
What are some of the property amenities at The Mission Inn Hotel And Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Mission Inn Hotel And Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Mission Inn Hotel And Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Mission Inn Hotel And Spa?
Yes, valet parking is available to guests.
What are some restaurants close to The Mission Inn Hotel And Spa?
Conveniently located restaurants include Simple Simon's, Mission Inn Restaurant, and Mario's Place.
Are there opportunities to exercise at The Mission Inn Hotel And Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is The Mission Inn Hotel And Spa located near the city center?
Yes, it is 0.1 miles away from the center of Riverside.
Are any cleaning services offered at The Mission Inn Hotel And Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Mission Inn Hotel And Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Mission Inn Hotel And Spa?
The staff speaks multiple languages, including English and Spanish.