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    Extended Stay America - Richmond - Hilltop Mall

    3170 Garrity Way, Richmond, CA 94806-1983
    +1 877-432-9997
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    12/3/2017 12/4/2017
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    Traveler (9)
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    Dining (1)
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    Overview
    • Excellent15%
    • Very good8%
    • Average15%
    • Poor21%
    • Terrible41%
    Jun 30, 2017
    “Underwhelmed”
    Jun 24, 2017
    “Not the best place”
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Hotel
    Family Rooms
    Kitchenette
    Pets Allowed
    2.5 Star Hotel
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    Rooms
    Dec 3Dec 4
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    1 room, 2 adults, 0 children
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    Reviews (57)
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    1 - 5 of 55 reviews

    Reviewed August 7, 2017

    After checking in, I went to the room and instantly returned to the desk and requested another room. The first room they assigned me smelled like motor oil (no joke). The smoke detector was hanging from the ceiling and had some powder like substance on...More

    Review collected in partnership with Extended Stay
    1  Thank dennisbX6125WL
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded August 7, 2017

    Dennis, we are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we...More

    Reviewed July 27, 2017

    Room was filthy. "spots" on the sheet, pubic hair all over the bed, stuff on floors, salt on table. When asked, housekeeping was unavailable. I tried to find another hotel nearby, but all was booked, so I ended up getting clean linens from front desk...More

    Review collected in partnership with Extended Stay
    Thank 347brandid
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded July 28, 2017

    Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been...More

    Reviewed July 13, 2017

    I cant even begin to tell you how bad my experience was. I stay in hotels 6 months a year....stopped going to ESA a few years ago...about 2 weeks ago had friend reserve a room in Chicago, liked it enough to try ESA again. THIS...More

    Thank Brandon W
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded July 14, 2017

    Brandon, I am so sorry to read your review. We want all our guest to leave with a home-like experience, and we definitely failed to deliver this while you were here. What you encountered does not meet our standards either. I have discussed your comments...More

    Reviewed July 1, 2017

    My family and I were on our first family vacation to California, San Francisco area. This hotel was in a great location easy to find with multiple amenities nearby. Plus we were able to cook meals, store snacks and drinks, it was easy to make...More

    Review collected in partnership with Extended Stay
    Thank V1482VOmichaels
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded July 2, 2017

    Thank you for choosing to stay at Extended Stay America - Richmond - Hilltop Mall on your California vacation. We are thrilled to read how much you and your family enjoyed your time with us and that your room felt like your own home. Thanks...More

    Reviewed June 30, 2017

    This hotel has zero amenities; No breakfast, no pool, no workout center, no business center, no lounge area. I could not get the WiFi to connect. The finishes are dated and worn. Non-Smoking room smelled like a smoking room. If you want utensils for the...More

    Review collected in partnership with Extended Stay
    Thank andrewkM6313MQ
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded July 1, 2017

    Thank you for your review. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    Details
    • Price range
    • $105 - $206 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Kitchenette ,
    • Family Rooms
    • Number of rooms
    • 101
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Priceline, Hotels.com, Travelocity, Booking.com, Expedia, Orbitz, Cancelon, Hotwire, TripOnline SA and Cheap Tickets so you can book your Extended Stay America - Richmond - Hilltop Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Richmond
    • Also Known As
    • Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond ,
    • Extended Stay America Richmond ,
    • Extended Stay Richmond ,
    • Richmond Extended Stay
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    Traveler (9)
    Room & Suite (9)
    Dining (1)
    Hotel & Grounds (13)
    Bathroom (1)
    Nearby
    Sponsored by:
    Courtyard Richmond Berkeley
    174 reviews
    .10 miles away
     
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    128 reviews
    1.55 miles away
     
    Nearby Restaurants
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    .94 miles away
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    .45 miles away
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    .45 miles away
    Panera Bread
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    .87 miles away
    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "Not worth the price...get something else"
    Read review
    "rooms are overpriced and under rated"
    Read review
    "Go to another motel"
    Read review
    "All rooms are going to be noisy. But the ones at the ends of the hotel are probably least noisy."
    Read review
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