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Pullman San Francisco Bay

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1,293 Reviews from our TripAdvisor Community

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Showing 1,107: English reviews
Redwood City, California
Reviewed November 7, 2014

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Helpful?
3Thank 822rosat
John H, General Manager at Pullman San Francisco Bay, responded to this review

Reviewed November 6, 2014 via mobile

Hotel is all about appearances. No action, effort or concern displayed by staff. Expect to ask more than once for anything. Very new clean building. Lots of maintenance and cleaning happening. Facilities and amenities are good. Tv channels available are unusual. Staff don't remember you 5 min later. There are no decent restaurants in the vicinity and the hotel will...

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Helpful?
1Thank Michael H
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please...

Reviewed November 5, 2014 via mobile

I am working as cabin crew, after 16 hrs flight ,the hot had not our rooms ready so we need to stay at the lobby for more than an hr. Apart from that they had not any food in the hotel and they just give us 30$. Needless to say that the prices on the menu are to expensive without...

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Helpful?
2Thank Thanos G
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Thank you for taking the time to tell us about your experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please...

Porto Alegre, RS
Reviewed November 5, 2014

I always stay at the Sofitel when visiting Oracle HQ's at Redwood, not very good if you want to visit SFO, but it's walking distance of the HQ so works great for me, you have two outlet malls (if you want to go shopping) at a 45 minute drive distance

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Helpful?
Thank PrettoMauricio
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Dallas, Texas
Reviewed November 5, 2014

Spent the last 2 days here ... What a terrible experience ! This hotel had a bad outbreak of a virus so they kept the restaurant and coffee bar closed No apologies I would not suggest using this hotel again for a meeting Definitely not up to Sofitel standards!!!

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Helpful?
3Thank terry w
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Ms. Terry W, We've seen that you were unhappy with a recent visit to our property. Your opinion is very important to us. I'd like to give you some more details that we believe you will find reassuring. Look for an email from us shortly Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California

Santa Barbafa
Reviewed November 5, 2014

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2Thank Patrick F
John H, General Manager at Pullman San Francisco Bay, responded to this review

Reviewed November 4, 2014

This is a very nice property hidden in a business arena area, but has great views of the bay. Front desk was very friendly, and the bed was very comfortable. Everyone was very accommodating here and rooms were comfy and clean,

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1Thank Planettahoe
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed November 1, 2014

2008 major food poison finding due to cleaning people using dirty water to clean tables \ dishes; 2014 NAACP Gala event (2 dozen people impacted) leading to hospitalization 2014 Basketball team food poisoning due to prepared food (hospitalization) 2014 Executives at meeting suffer chronic food poisoning (hospitalization)

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17Thank L J
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear Mr. L J, We've seen that you were unhappy with a recent visit to our property. Your opinion is very important to us. I'd like to give you some more details that we believe you will find reassuring. Look for an email from us shortly Regards, John Hutar General Manager Sofitel San Francisco Bay, California John.Hutar@sofitel.com Phone: + 1...

Sydney, Australia
Reviewed October 22, 2014

Stay there for two nights, I had nice room overlooking water views and pool. Bed was ok and good bathroom amenities (Lanvin paris) as this hotel is a french chain. I love going to pastries shop for breakfast, so yummy! Hotel staff friendly as well, nice hotel overall.

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Helpful?
Thank neonxxx78
John H, General Manager at Pullman San Francisco Bay, responded to this review

Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Austin, Texas
Reviewed October 22, 2014

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Helpful?
Thank Matthew D
John H, General Manager at Pullman San Francisco Bay, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Pullman San Francisco Bay, an exclusive 'corporate resort' reputed for its refinement, considerate service and attention to detail. Whether you are visiting for pleasure or in town for business, you will savor this truly unique experience, a total immersion in comfort! Enjoy the superbly appointed accommodations in tranquil surroundings fanned by gentle breezes... Ideally situated between San Francisco and San José, this luxurious establishment is only minutes from the airport. ... more   less 

Additional Information about Pullman San Francisco Bay

Address: 223 Twin Dolphin Dr, Redwood City, CA 94065-1414 (Formerly Sofitel San Francisco Bay)
Location: United States > California > Redwood City
Price Range: $124 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman San Francisco Bay 4*
Number of rooms: 421
Reservation Options:
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Also Known As:
Sofitel San Francisco Bay Hotel Redwood City
Sofitel Hotel Redwood City
Sofitel Redwood City
Redwood City Sofitel
Hotel Style:
#1 Green Hotel in Redwood City
#1 Business Hotel in Redwood City
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Questions & Answers

Here's what travelers have asked, with answers from Pullman San Francisco Bay staff and other travelers.
15 questions
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over a year ago
22 days ago
Rouleau
11 months ago

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Questions? Get answers from Pullman San Francisco Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a complimentary upgrade.”
 of 5 bubbles J209GKjohnr, 2 weeks ago | Read review
“Ask for a room with clean carpet and furniture.”
 of 5 bubbles teshatrb, Nov 1, 2016 | Read review
“9th Floor was pretty quiet and I liked the view up there.”
 of 5 bubbles AdkHiker79, Oct 19, 2016 | Read review
“Higher floors and rooms on the East side have better views.”
 of 5 bubbles StumpinCA, Oct 17, 2016 | Read review
“Room 511 is quiet and clean, but a little stuffy.”
 of 5 bubbles saritaT33, Oct 17, 2016 | Read review
5 of 5
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